Comfort Suites Innsbrook - Short Pump

Property class: 2.5

Choose dates to view prices

You can look forward to a free breakfast buffet, laundry facilities and a fireplace in reception at Comfort Suites Innsbrook - Short Pump. Stay connected with free in-room WiFi, and guests can find other amenities, such as a gym and a 24-hour business centre.

Reviews

5.8 out of 10

Popular amenities

  • Pool
  • Breakfast included
  • Pet-friendly
  • Parking included
  • Free Wi-Fi
  • Air-conditioning
The current price is NZ$160
includes taxes & fees
22 Nov - 23 Nov

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Studio Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking

A hotel room with a bed, a red sofa, a brown chair, a small table, and a nightstand with a lamp.

Studio Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking

  • 30 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Studio Suite, 1 King Bed with Sofa bed, Non Smoking

A hotel room with a bed, a red sofa, a brown chair, a small table, and a nightstand with a lamp.

Studio Suite, 1 King Bed with Sofa bed, Non Smoking

  • 30 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Studio Suite, 1 King Bed with Sofa bed, Non Smoking

A hotel room with a kitchenette, a dining area with a red sofa, and a patterned carpet.

Deluxe Studio Suite, 1 King Bed with Sofa bed, Non Smoking

  • 31 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Studio Suite, Multiple Beds, Non Smoking

A hotel room with two beds, a desk, a chair, and a large window.

Studio Suite, Multiple Beds, Non Smoking

  • 30 sq m
  • 1 bedroom
  • Sleeps 6
  • 2 Double Beds and 1 Double Sofa Bed

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About the area

Located in Glen Allen, Comfort Suites Innsbrook - Short Pump is in the business district and near theme parks. Travellers eager for a bit of culture can stop by Altria Theater, while those who have shopping on the agenda may want to visit Short Pump Town Center and Broad Street. Looking to enjoy an event or a game while in town? See what's happening at Richmond Raceway or Robins Center. Practise your golf swing with lessons and a golf course nearby, or enjoy other activities in the great outdoors, such as hiking/biking trails. Visit our Glen Allen travel guide
Map
4051 Innslake Dr, Glen Allen, VA, 23060

What's nearby

  • A street view with a prominent clock tower labeled "Short Pump Town Center" and a yield sign.
    Short Pump Town Center
    6 min drive - 5.5 km
  • Short Pump Village
    4 min drive - 4.1 km
  • Elk's Lodge
    6 min drive - 3.1 km
  • Bowlero West End
    9 min drive - 5.5 km
  • Regency Square Mall
    11 min drive - 9.2 km

Getting around

  • Richmond Staples Mill Road Station
    17 min drive
  • Richmond, VA (RIC-Richmond Intl.)
    28 min drive

Restaurants

  • Wawa
    15 min walk
  • Golden Corral
    18 min walk
  • Devil's Lettuce
    7 min walk
  • Five Guys
    8 min walk
  • Starbucks
    8 min walk

About this property

Comfort Suites Innsbrook - Short Pump

  • Hotel near Short Pump Town Center
  • At Comfort Suites Innsbrook - Short Pump, you can look forward to a free breakfast buffet, laundry facilities and a fireplace in reception. Stay connected with free in-room WiFi, and guests can find other amenities, such as a gym and a 24-hour business centre.
  • Other perks include:
    • Swimming pool, along with sunloungers
    • Free self-parking
    • Motorhome/coach/lorry parking, an indoor pool and access to a nearby health club
    • Express check-out, a TV in reception and multilingual staff
    • Guest reviews give top marks for the breakfast, helpful staff and location
  • Room features
  • All 125 rooms have comforts, such as premium bedding and pillow menus, as well as perks, such as laptop-friendly workspaces and air conditioning. Guests reviews speak well of the clean rooms at the property.
  • Other amenities include:
    • Pillowtop mattresses, sofa beds and free cots/infant beds
    • Bathrooms with shower/bath combinations and free toiletries
    • 37-inch flat-screen TVs with premium channels
    • Wardrobes/cupboards, separate sitting areas and mini fridges

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Frequently asked questions

Does Comfort Suites Innsbrook - Short Pump have a pool?

Yes, this property has an indoor pool. Pool access is from 10:00 AM to 10:00 PM.

How much does it cost to stay at Comfort Suites Innsbrook - Short Pump?

As of 26 Oct 2026, prices found for a 1-night stay for 2 adults at Comfort Suites Innsbrook - Short Pump on 22 Nov 2026 start from NZ$160, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Comfort Suites Innsbrook - Short Pump pet-friendly?

Yes, pets are allowed at this property. There's a fee of USD 20.00 per pet, per day. Service animals are exempt from fees.

How much is parking at Comfort Suites Innsbrook - Short Pump?

Self-parking is free at this property.

What time is check-in at Comfort Suites Innsbrook - Short Pump?

Check-in start time: 3 PM; check-in end time: 7 AM. A fee applies for early check-in (subject to availability). Late check-in is available during limited hours.

What time is check-out at Comfort Suites Innsbrook - Short Pump?

Checkout is at 11 AM. Late check-out is available for a fee (subject to availability).

Where is Comfort Suites Innsbrook - Short Pump located?

Situated in the business district, this hotel is 1.8 mi (2.9 km) from Elk's Lodge and 2.4 mi (3.9 km) from Short Pump Town Center. Virginia Hospital & Health is 3.1 mi (4.9 km) away.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Comfort Suites Innsbrook - Short Pump Reviews

5.8

5.6

Cleanliness

5.4

Amenities

6.6

Staff & service

5.2

Property conditions & facilities
Rating 10 - Excellent. 219 out of 1008 reviews
Rating 8 - Good. 144 out of 1008 reviews
Rating 6 - Okay. 174 out of 1008 reviews
Rating 4 - Poor. 172 out of 1008 reviews
Rating 2 - Terrible. 299 out of 1008 reviews

Reviews

Verified review

6/10 Okay

Liked: Cleanliness, amenities
Disliked: Staff & service, property conditions & facilities
The outside was well landscaped. The lobby and seating area was very nice. The curved staiway is elegant, When we arrived in late afternoon, the desk clerk did not greet us when we walked in, like we put her out for arriving. She did tell us the TV service from DISH would only work above channel 50 (which was mostly movie channels). The room was nice. The bed and pillows were comfortable. The room was missing regular coffee packets and coffee cups. No coffee is offered in the lobby. The breakfast was good. Had fresh make your own waffles, scrambled eggs, a combo egg, sauage and cheese item. Bread and bagels, Coffee and juice,
Stayed 1 night in Oct 2026
Verified review

6/10 Okay

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I did not like reserving a room and arriving on the property to dirty tub, no towels no washcloths but I appreciate staff quickly fixed the problem
Stayed 1 night in Oct 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel. Clean and well kept. A touch of updating / small repairs needed in the washrooms but overall decent. Nice staff. Decent breakfast. Good value for the cost.
Stayed 3 nights in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Great hotel everything was essentially located food shopping. It was a great stay
Stayed 4 nights in Nov 2025
Verified review

8/10 Good

Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
Nice room great pool
Stayed 2 nights in Oct 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was wonderful as usual
Stayed 2 nights in Nov 2025
Verified review

10/10 Excellent

Liked: Cleanliness, property conditions & facilities
The staff was amazing.
Stayed 1 night in Sep 2025
Verified review

6/10 Okay

Liked: Staff & service
Disliked: Property conditions & facilities
The front desk staff was courteous and responsive to the request for more towels as well as a stopped toilet. We noticed in the morning of our departure that our smoke detector was missing its battery. Breakfast was poorly stocked, running out of milk as well as serving partly frozen eggs. We ate out the second morning. Though the hotel was giving a run down appearance, our beds were comfortable and and our room was clean.
Stayed 2 nights in Jun 2026
Verified review

6/10 Okay

Friendly staff and consistent quality
Stayed 1 night in Oct 2025
Verified review

2/10 Terrible

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Planned a peaceful and relaxing weekend getaway with my daughters only to arrive to an absolutely filthy hotel. The three rooms we were sent to were horrible. The pool, something the girls were looking forward to, had trash in and around it. The front desk clerk was very friendly and helpful. He gave me a full refund. Stranded with nowhere to go, I booked into a nearby hotel but had to pay twice as much! I called customer service for Choice. While they were apologetic for the experience, they did nothing more to make up for my experience. Overall, disappointing experience.
Stayed 3 nights in Jul 2026
Verified review

4/10 Poor

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Upon arrival, I pulled back sheets to find they were dirty. The front desk acknowledged my request for a new room. After checking in my new room, I discovered the water in the shower not getting hot, and a leak next to the big. I was moved again, only to find debris on the floor and pizza under the nightstand. I was moved again and the new room was clean, however, there was an odor I wasn't too satisfied with upon entering. I also requested a cleaning for the room, to which they changed towels, but neglected the beds. Didn't even rinse out the sink... Overall, the staff was super helpful and understanding.
Stayed 4 nights in Jul 2026
Verified review

6/10 Okay

Liked: Staff & service
Disliked: Amenities
Call before you book. I went when it was 100 degrees. The property appeared to be under construction. No AC in the halls, elevator, or lobby. The pool was closed. Cable was glitchy. No snacks or beverages in the lobby for purchase. Later found a vending machine in a closet. Sloppy workmanship with painting and caulking in the bathroom gave an icky vibe. However, the price was cheap, the AC in the room worked, the staff was pleasant, and it was centrally located.
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Amenities, property conditions & facilities
Staff was very nice. Room spacious. Wish they had more choices for breakfast.
Stayed 5 nights in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room is nice. And big, the bed is very comfortable.The bathroom and room was very clean and it's nice and quiet
Stayed 1 night in Sep 2025
Verified review

4/10 Poor

Disliked: Cleanliness, amenities, property conditions & facilities
Im not too bougie but that was my 1st n last time staying it's a okay hotel I just like feeling at home when I stay n hotels .. The bed was SUPER COMFY I can say that n thats it lol.. Room had a terrible scent to it as they new because my room had 2 of the air freshener trees u hang n yo mirror of yo car was hanging n my room the sofa bed had lil stains my lil freezer the freezer part was over froze with ice n I did have to kill a roach only 1 tho lol it really just need a lil remodeling n my opinion.. GLAD MY OL LADY WASNT WITH ME BECUZ she would of threw a fit. Put it this way me n my son stay he loves water he didn't even wanna get in the pool so take that for how u want it
Stayed 2 nights in Jul 2026
Verified review

6/10 Okay

Liked: Property conditions & facilities
Disliked: Amenities
: cozy-room they need some upgrades bed was lumpy,lamp-shade-ripped the wallpaper and sheetrock in the shower was falling off autmans were stained with paint not eco-friendly
Stayed 1 night in Mar 2026
Verified review

6/10 Okay

Liked: Staff & service
Disliked: Cleanliness
The front desk was extremely courteous, however the conditions were out of his control. Roaches were everywhere unfortunately. The pool was open and the place seemed clean but the roaches were terrible.
Stayed 1 night in Dec 2025
Verified review

4/10 Poor

Disliked: Cleanliness, property conditions & facilities
Carpets dirty throughout toilet loose , breakfast area seemed clean ,
Room lock broken
No smoke detector
Wall paper and paint peeling
Stayed 1 night in Oct 2025
Verified review

2/10 Terrible

Liked: Staff & service
Someone broke into the room and I woke up due to the noise and then they ran off. Went to the front desk and the staff was certainly friendly and eventually moved me. Not a good feeling.
Stayed 2 nights in Jan 2026
Verified review

4/10 Poor

Liked: Cleanliness, staff & service
Disliked: Amenities
The hotel was nicer than most, and the room appointments were good too. But any hotel that is still using mattresses with metal springs/rails and has an abundance of Wifi/4G/5G microwave signals in the building, especially at sleeping hours, is doing an extreme dis-service to the guests. I was shocked by the mattress most of the night, often enough, not constantly, but enough to not be able to sleep soundly, which is quite expensive to have compromised so easily. Doesn't anyone realize that metal attenuates microwave signals? And spiral vertical bed springs redirect the signal upwards into the body? It's called bed cancer, and you guys are delivering. Why is this not obvious to you hotel experts? So I am very unsatisfied with the poor sleep quality so far. It seems very few hotels have learned to not make this mistake. It would have been a wonderful stay if not for this. I slept better on the tiny couch because it didn't shock so often. It doesn't take much shock while sleeping to disturb sound sleeping if you didn't know already. I am here for surgery, so rest is very important, and this sticking point is hurting my well being.
Stayed 1 night in Jul 2026
Verified review

4/10 Poor

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Only had 2 towels for 3 people. Took over 24 hours before we got more. Kept being told housekeeping was doing laundry. Most of the staff sat on the patio smoking. Also door from pool to outdoors had to stay propped open because room keys didn’t work in the doors. Only positives were the breakfasts and was quiet in our room.
Stayed 2 nights in Sep 2025
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Didn’t make it 5 minutes

There are stains everywhere, even just walking up to the room. The room itself was pretty dirty. The toilet was running nonstop when I arrived. There were cockroaches on the walls stains on the walls bathtub with stand and dirty ended up canceling and getting a full refund.
Stayed 2 nights in Sep 2025
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I have lived in the Richmond tri cities area for 40 plus years and moved to the country, for work, about eight years ago. Knowing this as an affluent section of town we were pleased to book a room on such short notice for my upcoming early morning medical procedure. We arrived that evening and were impressed with the lobby with it's half-curved staircase leading to a 2nd floor dining area. We checked in and made our way to our 4th floor room. Opened the door to a spacious room with dirty mirrors, stained couch, and a carpet that hadn't been vacuumed in a while. I went to the bathroom to take a shower and spent at least 10 minutes trying to find the hot setting on the shower control,(I'm a retired plumber with over 30 years experience in the building maintenance field) the shower control shouldn't rotate 360 degrees! We settled in and went to sleep. I woke up and went to the bathroom to wash away the night, and waiting for me on the counter was a nice sized cockroach. Looking around I could see they were in the shower and crawling up the walls. We packed our things and left the room. Reaching the lobby to check-out, there was a bowl with a sign to leave the keycards. I had to enter the "employees only" door to the office to tell the young man with an attitude that I wanted a receipt. A really hard look should be taken at the management (or lack of) of this property!
One of many roaches
Spider
Shower diverter
Stayed 1 night in Oct 2025
Verified review

4/10 Poor

Disliked: Cleanliness, amenities, property conditions & facilities
Has gone downhill the past two years. Feels unkept. Had to go to the front desk each night for several nights to have my room key recorded because it wouldn’t work in the door. I will give a thumbs up to the water pressure in the shower and the comfort of the bed. But otherwise, I likely will not return to this particular property.
Stayed 4 nights in Jun 2026
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The most disgusting hotel I’ve ever stayed in
Stayed 2 nights in Oct 2026