Exterior

Reviews of Best Western Plus Hopewell Fort Lee

2.5 out of 5
Best Western Plus Hopewell Fort Lee
3950 Courthouse Road, Hopewell, VA

Reviews

8.6

Excellent

Rating 10 - Excellent. 342 out of 685 reviews" "
Rating 8 - Good. 244 out of 685 reviews" "
Rating 6 - Okay. 63 out of 685 reviews" "
Rating 4 - Poor. 20 out of 685 reviews" "
Rating 2 - Terrible. 16 out of 685 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Marian

Travelled with family, Travelled with partner
Ok
Stayed 1 night in Mar 2024
Response from Manager on 14 Mar 2024
Hello Marian,We appreciate you taking the time to share your experience with us. Our team values your feedback as it helps us improve our services for future guests. Please feel free to reach out to our management team to discuss any concerns further. Thank you for choosing to stay with us.

10/10 Excellent

Andrea, Beacon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
On our trip home, it was raining and we had driven 13 hours. We decided to stop unaware of the area. We took a chance and stopped at Hopewell, VA because we have a town with the same name. We took our chances and were pleasantly surprised. The facility was clean, the check in was easy and the host, most pleasant. We walked and got dinner. They serve coffee and tea all night and a full breakfast in the morning. We now have made thus the place to stop on our way home.
Stayed 1 night in Mar 2024
Response from Manager on 12 Mar 2024
Hello Andrea,We are delighted to hear about your positive experience at our hotel in Hopewell, VA! Our team works hard to provide exceptional service to all our guests. It's fantastic to hear that you found the facility clean, the check-in process easy, and enjoyed the complimentary amenities. We appreciate your kind feedback and look forward to welcoming you back on your future trips.

6/10 Okay

Patricia

Travelled with family, Business traveller
Dark. Rooms ok but not enough lighting. One lamp didn’t work .ice machine on our floor didn’t work
Stayed 1 night in Feb 2024
Response from Manager on 29 Feb 2024
Hello Patricia, Thank you for sharing your feedback with us. We appreciate your comments on the lighting in the room and the issues you encountered with the lamp and ice machine. Your input is valuable for us to improve our services. We hope you still found some aspects of your stay enjoyable.

10/10 Excellent

TAREK

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A little expensive
Stayed 1 night in Feb 2024
Response from Manager on 20 Feb 2024
Hello TAREK,We appreciate your feedback and will pass it along to our team. Our prices are set to reflect the high-quality service and amenities we provide. Thank you for staying with us.

10/10 Excellent

Nunuiasolelei

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There were a few light bulbs that didn’t work other than that our stay was great overall.
Stayed 1 night in Feb 2024
Response from Manager on 6 Feb 2024
Hello Nunuiasolelei,Thank you for taking the time to review your recent stay with us. We are pleased to hear that you had a great overall experience at our hotel. We appreciate your feedback regarding the light bulbs, and we apologize for any inconvenience caused. Our maintenance team will address this issue promptly to ensure a seamless experience for our future guests.

8/10 Good

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a very nice hotel especially for the price. Very clean, great staff, a bit older but updated. The heating system was a bit loud but I shut it off at night and stayed plenty warm. Family lives nearby and we will definitely stay at this hotel again!!
Stayed 1 night in Jan 2024
Response from Manager on 23 Jan 2024
Hello John, Thank you for your kind feedback! We are delighted to hear that you enjoyed your stay at our hotel. We take pride in our cleanliness and friendly staff. We apologize for any inconvenience caused by the loud heating system, and we appreciate your understanding in resolving this issue on your own. We look forward to welcoming you and your family back again in the future!

8/10 Good

Jennifer

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was clean and spacious. The carpets were a bit older, but as we noted it was very clean. The parking lot was fairly spacious, though lighting in the back could have been better. Breakfast was a selection of breads and fruit, as well as cereal and some hot choices. Overall a good value and we would stay here again.
Stayed 1 night in Jan 2024
Response from Manager on 12 Jan 2024
Hello Jennifer, Thank you for choosing our hotel for your recent stay and for taking the time to leave us a review. We appreciate your positive feedback regarding the cleanliness and spaciousness of your room. We understand your concern about the carpet and lighting, and we will take your feedback into consideration for future improvements. We are glad to hear that you enjoyed our breakfast selection and found us to be a good value. We look forward to welcoming you back on your next visit.

8/10 Good

Jeff

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Manager on 9 Jan 2024
Hello Jeff,Thank you for choosing our hotel for your recent stay. We are delighted that you had a positive experience with us. If you have any further comments or suggestions, please do not hesitate to reach out to us directly. We hope to welcome you back in the near future for another enjoyable stay.

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is clean modern and well located.
Stayed 1 night in Dec 2023
Response from Manager on 19 Dec 2023
Hello John,Thank you for your feedback! We are delighted to hear that you found our hotel to be clean, modern, and conveniently located. We strive to provide a comfortable and enjoyable stay for all of our guests. We appreciate your kind words and hope to have the opportunity to welcome you back in the future.

10/10 Excellent

Aaron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect stay
Everything was perfect. Loved the Christmas decorations and front desk personnel were amazing. Great visit!!
Stayed 1 night in Dec 2023
Response from Manager on 18 Dec 2023
Hello Aaron,Thank you for taking the time to share your feedback with us! We are delighted to hear that you enjoyed our beautiful Christmas decorations and that our front desk personnel provided you with exceptional service. We strive to create a wonderful experience for all our guests and we're glad we succeeded during your visit. We hope to welcome you back soon!

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Manager on 15 Dec 2023
Hello David,Thank you for choosing our hotel for your stay! We are delighted that you had a wonderful experience with us. Appreciate your hig rating! We look forward to welcoming you back in the future.

10/10 Excellent

Katrina

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
It was lovely
Stayed 2 nights in Dec 2023
Response from Manager on 15 Dec 2023
Hello Katrina,to hear that you found your recent stay at our hotel to be enjoyable! We appreciate your positive feedback and are delighted that you had a pleasant experience with us. We hope to welcome you back in the future for another wonderful stay!

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Manager on 7 Dec 2023
Dear Guest,Thank you for choosing our hotel for your stay! We are delighted to hear that you had a fantastic experience with us. We truly appreciate your kind words and hope to welcome you back in the future for another wonderful stay.

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff. Convenient for Beacon Theater.
Stayed 1 night in Dec 2023
Response from Manager on 7 Dec 2023
Hello Jeffrey,Thank you for your positive feedback on our helpful and friendly staff. We're glad to hear that our location near the Beacon Theater was convenient for you. We appreciate your review and hope to welcome you back in the future.

6/10 Okay

Carol

Liked: Cleanliness, staff & service, room comfort
Outdated but clean room
Stayed 1 night in Nov 2023
Response from Manager on 7 Dec 2023
Hello Carol,Thank you for sharing your feedback about your recent stay. We're glad to hear that you found your room to be clean. We appreciate your feedback regarding the outdated aspect and will certainly take it into consideration for future improvements. If there's anything else we can assist you with, please don't hesitate to reach out to us directly.

8/10 Good

Antonio

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Manager on 5 Dec 2023
Hello Antonio,Thank you for choosing our hotel for your stay. We appreciate your rating and we hope you had a pleasant experience. If you have any feedback or suggestions, please don't hesitate to reach out to us directly. We value your input and would love to hear from you.

8/10 Good

Robin

Stayed 3 nights in Nov 2023
Response from Manager on 7 Dec 2023
Hello Robin,We appreciate you taking the time to rate our hotel. If you have any specific feedback or concerns, please feel free to reach out to us directly. We value your input and would love to address any issues you may have had during your stay.

6/10 Okay

LARRY

Travelled with family
Under renovation
Stayed 1 night in Dec 2023
Response from Manager on 7 Dec 2023
Hello LARRY,Thank you for sharing your feedback with us. We apologize for any inconvenience caused by our renovation. Please know that we are continuously working to improve our facilities to enhance the overall guest experience. We appreciate your understanding and hope to welcome you back in the future once our renovation is complete.

10/10 Excellent

Murrey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Manager on 30 Nov 2023
Hello Murrey,Thank you for choosing our hotel for your stay! We are delighted to hear that you enjoyed your experience with us. If you have any further comments or suggestions, we would love to hear from you. We look forward to welcoming you back in the future.

10/10 Excellent

Paige

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for the price
Such a nice clean facility. I loved the Christmas tree and the employees were so nice at the front desk. It was so much nicer than the place we stayed the night before at 50 less!
Stayed 1 night in Nov 2023
Response from Manager on 23 Nov 2023
Hello Paige,Thank you for taking the time to share your positive experience at our hotel! We're delighted to hear that you enjoyed our clean facilities and our friendly staff at the front desk. We strive to provide a pleasant stay for all our guests. We appreciate your kind words and hope to welcome you back in the future.

8/10 Good

Cindy

Liked: Cleanliness, staff & service
Workers are amazing
Stayed 2 nights in Nov 2023
Response from Manager on 14 Nov 2023
Hello Cindy,We greatly appreciate your kind words regarding our hotel staff. Providing excellent service is our top priority, and we are pleased to hear that our workers made a positive impression during your stay. Guest satisfaction is very important to us, and we strive to exceed expectations. If you have any further feedback or need assistance, please feel free to reach out to our management team directly.

10/10 Excellent

Ron

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Manager on 11 Nov 2023
Hello Ron,Thank you for taking the time to rate our hotel with 5 stars! We appreciate your positive feedback and are glad that you enjoyed your stay with us. We strive to provide excellent service and a comfortable experience for all of our guests. We hope to welcome you back in the future for another great stay.

6/10 Okay

William

Liked: Cleanliness, staff & service
Quick Overnight Stay
Our stay on the way North from Florida was o.k However, it wasn't perfect. The toilet did not flush properly which wasn't obvious until the next morning. The parking lot was insufficient for the number of rooms, particularly when people towing trailers took up more than one spot. We were afraid to move the car when we went for dinner and walked to the only place nearby (which was pretty good). The breakfast was good but no muffins or sweets of any kind I might consider staying there again but would check the toilet as soon as I arrived. It is very convenient to I-295. If you have no worries about parking, there are many dining options in the immediate vicinity.
Stayed 1 night in Oct 2023
Response from Manager on 2 Nov 2023
Hello William,Thank you for choosing to stay with us on your way North from Florida. We apologize for the inconvenience you experienced with the toilet and parking. We appreciate your feedback and will take it into consideration for future improvements. We're glad to hear that you enjoyed the breakfast and found the location convenient. We hope you will consider staying with us again in the future.

10/10 Excellent

Renee

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Manager on 31 Oct 2023
Hello Renee,Thank you for taking the time to share your outstanding review with us! We are delighted to see that you had such a fantastic experience during your stay. It's wonderful to know that we exceeded your expectations. We look forward to welcoming you back for another exceptional stay in the future!

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Staff were very friendly and helpful
Stayed 2 nights in Oct 2023
Response from Manager on 29 Oct 2023
Hello David,Thank you for your kind words! We strive to provide friendly and helpful service to all of our guests.

10/10 Excellent

William

Stayed 1 night in Oct 2023
Response from Manager on 12 Nov 2023
Hello William,Thank you for taking the time to share your positive experience with us. We are delighted to hear that you enjoyed your stay at our hotel. Your feedback is greatly appreciated, and we hope to welcome you back in the future for another amazing stay.

8/10 Good

John, White Plains

Travelled with family
Liked: Staff & service
The street leading to the hotel was poorly laid out/designed, making access a challenge. In the breakfast area, the juice dispenser was very syrupy. The TV channel selection was very limited.
Stayed 2 nights in Oct 2023
Response from Manager on 22 Oct 2023
Hello John,We apologize for any inconvenience caused by the layout of the street. We appreciate your feedback regarding the juice dispenser and TV channel selection, and we will take it into consideration for future improvements.

10/10 Excellent

Walter

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Manager on 20 Oct 2023
Hello Walter,Thank you for your perfect rating! We appreciate your positive feedback and hope to welcome you back soon for another great stay.

8/10 Good

Lena

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay the only thing i think they shoud up grade is their bathrooms.
Stayed 3 nights in Oct 2023
Response from Manager on 20 Oct 2023
Hello Lena,Thank you for your feedback. We appreciate your suggestion and will take it into consideration for future improvements.

10/10 Excellent

Toneka

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From the time we checked in everyone that worked there was pleasant, helpful, and welcoming. The hotel beds were incredibly comfortable. The pillows were soft yet firm. There was a smart TV in the room, a keurig coffee machine with 4 different pods along with sugar and creamer, a refrigerator, a microwave, and mini bath products. The room was clean as well. The morning included breakfast was delicious and fulfilling. Thank you to Paul and the rest of the staff for a wonderful stay!
Response from Manager on 18 Oct 2023
Hello Toneka,Thank you for your kind words! We're delighted to hear that you had a pleasant experience with our friendly staff, comfortable beds, and well-appointed amenities. We'll be sure to pass along your appreciation to Paul and the rest of our team. We

10/10 Excellent

Nelda

Travelled with partner
Very friendly staff! Great price.
Stayed 1 night in Oct 2023
Response from Manager on 17 Oct 2023
Hello Nelda,Thank you for your kind words! We're glad you enjoyed our friendly staff and affordable prices. Hope to welcome you back soon!

10/10 Excellent

Dominique

Stayed 1 night in Oct 2023
Response from Manager on 18 Oct 2023
Hello Dominique,Thank you so much for your fantastic rating! We're thrilled to have exceeded your expectations and we hope to welcome you back soon for another exceptional stay.

4/10 Poor

LISA

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
We we're on the third floor, and when you walked the floor it had a dip in it. The shower had no pressure at all. The place need to be renovated. It showing it's age. The food was okay.
Stayed 2 nights in Oct 2023
Response from Manager on 14 Oct 2023
Hello LISA,I apologize for the inconvenience you experienced with the floor and shower. Your feedback will be shared with our team for further improvements. We appreciate your understanding and hope to have a chance to provide you with a better experience in the future.

10/10 Excellent

Marianne

Stayed 1 night in Oct 2023
Response from Manager on 25 Oct 2023
Hello Marianne,Thank you for giving us a perfect rating! We are thrilled to hear that you had an excellent experience at our hotel. We look forward to welcoming you back in the future.

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Two gas station within walking distance. Restaurant in walking distance.
Response from Manager on 3 Oct 2023
Hi Karen,We are delighted to discover you thoroughly enjoyed the nearby shopping, activities, and dining options. We are so happy to have met your needs with our comfortable accommodations and friendly atmosphere and look forward to your future stay when your travels bring you back this way.

8/10 Good

Todd

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property
Stayed 1 night in Sep 2023
Response from Manager on 3 Oct 2023
Hi Todd,Thank you for taking the time to write a review. I’m pleased to learn that your stay was enjoyable. We appreciate your compliments and humbly request a return visit.

2/10 Terrible

LESLIE

Travelled with family
I hate your site. I was booked in a king bed room and ended up with a queen bed with kitchen. Don’t need a kitchen and never wanted a queen bed. Better to have two queens or king. Could not change the room without having the front desk speaking to you. I spoke to someone with NO help. Hotel had a lot of rooms for me. NEVER AGAIN WITH I BOOK WITH YOU!!!!!
Stayed 1 night in Sep 2023
Response from Manager on 3 Oct 2023
Hello LESLIE ,Thank you for taking the time Your feedback is especially important to us, and I am saddened to hear of your experience. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. We continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

10/10 Excellent

Carol

Stayed 1 night in Sep 2023
Response from Manager on 18 Oct 2023
Hello Carol,Thank you for your perfect rating! We're delighted to hear that you had a great experience at our hotel. We hope to welcome you back soon!

10/10 Excellent

Whitney

Stayed 2 nights in Sep 2023
Response from Manager on 28 Sept 2023
Hello Whitney,On behalf of our entire staff - thank you for your rating. We look forward to your next visit.

8/10 Good

LINDA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Outstanding service
We arrived early and registration checked with housekeeping & got our room ready for us. We had travel fatigue and were so grateful.
Stayed 1 night in Sep 2023
Response from Manager on 26 Sept 2023
Hello LINDA,Thank you for taking the time to share your comments regarding our housekeeping and also our room. It is our ever present goal to provide each guest with the highest level of service; so thank you for your business and for sharing.

8/10 Good

Bonnie

Liked: Cleanliness, staff & service, property conditions & facilities
The only thing I would recommend to change is the channel guide for the TV does not match the stations. I go to channel 2 and see a show I would like to watch, I then go to that channel and it is not that show. Other than that all was excellent!
Stayed 1 night in Sep 2023
Response from Manager on 26 Sept 2023
Hello Bonnie,We appreciate that you've taken the time to share with us regarding our tv. We hope to see you again in the future. Thank you for your valuable business.

10/10 Excellent

tara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Customer service was great and the room was clean and great for overnight stay
Stayed 1 night in Sep 2023
Response from Manager on 26 Sept 2023
Hello tara,We can't thank you enough for sharing your feedback so that we can continue to improve upon our service and hospitality. We appreciate the comments regarding our service and also our room. We hope you will return so that we can provide you an even superior experience.

8/10 Good

arica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy on and off 295. Clean room. Beds were hard. Breakfast was ok, several choices hot & cold. Staff was friendly.
Stayed 1 night in Sep 2023
Response from Manager on 26 Sept 2023
Hello arica, I am very sorry to hear that you experienced such an unusual circumstance and inconvenience during your most recent stay with us. We would like you to know that guest satisfaction is of extreme importance to us and your feedback has been forwarded to management. We truly thank you again for sharing your feedback and for your valuable business.

6/10 Okay

LaTrina

Disliked: Cleanliness, property conditions & facilities
On the night of our check-in, we went out for a few hours. When we returned, the entire building smelled like sewage! You could tell that there was some type of back up. No one from the front desk advised anyone of this. The guy just acted as if the smell was normal. It was horrific to breathe in the hallways, and common areas!
Stayed 1 night in Sep 2023
Response from Manager on 11 Sept 2023
Hello LaTrina,I am so sorry to hear about the unusual situation that you experienced during your recent stay with us. Please know that guest satisfaction is our utmost priority and we take what you have shared very seriously. Your review has been shared with management so that appropriate measured can be taken.

10/10 Excellent

Tiffany

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 14 nights in Aug 2023
Response from Manager on 9 Sept 2023
Hello Tiffany,Thank you for being a guest with us and for taking the time to share your rating. We hope to earn your business again when you return to the area.

10/10 Excellent

Janie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Entire stay was excellent
Stayed 1 night in Sep 2023
Response from Manager on 6 Sept 2023
Hi Janie,We are delighted you had an outstanding stay and that you loved all aspects of our hotel. Thank you for the excellent rating, and we look forward to hosting you again soon.

8/10 Good

William

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Manager on 7 Sept 2023
Hello William,Thank you for being a guest with us and for taking the time to share your rating. We hope to earn your business again when you return to the area.

8/10 Good

sonya

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
No ice machine or soda machine except on the 1st floor. When we looked out our window there was forest but if you look down you see the area just outside the hotel has trash all over the ground.
Stayed 1 night in Aug 2023
Response from Manager on 27 Aug 2023
Hello sonya,We have high standards of hospitality and service and we strive to give you the best experience at the best value. Thank you so much for the insight regarding our area and ice machine. We hope to see you again in the future.

10/10 Excellent

David

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Aug 2023
Response from Manager on 27 Aug 2023
Hello David,It is so wonderful to see that we were able to provide you with a superior level of service and accommodations. We would love to see you back on your next trip to the area.

10/10 Excellent

Benjamin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Manager on 11 Aug 2023
Hello Benjamin,On behalf of our entire staff - thank you for your rating. We look forward to your next visit.