Lobby

Reviews of Hotel Europe and SPA

3 out of 5
Hotel Europe and SPA
29 Rue Buirette, Reims, Marne

Reviews

6.8
Rating 10 - Excellent. 126 out of 912 reviews" "
Rating 8 - Good. 335 out of 912 reviews" "
Rating 6 - Okay. 244 out of 912 reviews" "
Rating 4 - Poor. 130 out of 912 reviews" "
Rating 2 - Terrible. 77 out of 912 reviews" "

7.0/10

Cleanliness

7.4/10

Staff & service

6.4/10

Amenities

6.2/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

8/10 Good

Nigel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is a bit old and tired in places but is due to undergo modernisation. Ideal location and parking was a godsend even at 13 euro a night. Real shame that the spa was such an expensive extra charge - 29 euro for a swim and sauna for an hour was too much.
Stayed 1 night in Feb 2024
Response from récep on 9 Mar 2024
Dear Miss, Mister …………,Thank you for taking the time to leave a review about your experience at our establishment.We do our best to satisfy our customers and are delighted to see that the memory of your stay ends on positive notes towards us.Regarding the negative point on the modernity of the hotel, we will be implementing renovations soon.We will be honored to welcome you again during your next visit with us.See you soonSincerelyThe direction

6/10 Okay

Tracy

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The staff were lovely, the location fantastic, unfortunately our room did not live up to expectations. The net curtains at the window had a huge hanging rip in them, behind both the bedroom and bathroom door there were hairs and fluff like the cleaners never bothered there and the room just needed some overall care and attention. That said, because of the location, I’d give it another chance if I went back to Reims
Stayed 1 night in Oct 2023
Response from réception on 27 Oct 2023
Dear Madam,Thank you for taking the time to leave a review about your experience at our establishment.We do our best to satisfy our customers and are sorry to see that your stay did not live up to your expectations. We will improve the negative points you told us about in your comment so that your next experience with us is better.SincerelyThe direction.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from réception on 27 Oct 2023
Cher(e) Madame, Monsieur …………,Merci d’avoir pris le temps de laisser un avis concernant votre expérience au sein de notre établissement.Nous faisons le maximum pour satisfaire notre clientèle et sommes ravies de constater que le souvenir de votre séjour s’achève sur des notes positives à notre égard.Nous serons honorées de vous accueillir à nouveau lors d’une prochaine visite parmi nous.A très bientôtCordialementLa Direction

10/10 Excellent

John

Liked: Property conditions & facilities
Overnight stay
Perfect for overnight stay in the centre of Reims close to restaurants and just a few kilometres off the A26,about 5 minutes. On site gated parking.
Stayed 1 night in Oct 2023
Response from reception on 12 Oct 2023
Dear Mister,Thank you to send a return about your experience at our establishment.We do all our possible to satisfy our customers and are delighted to see that the memory of your stay ends on a positive note for us.We will be honored to welcome you again on your next visit.See you soonRegardsThe direction

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location, friendly staff
Spacious room with good aircon. We were on 3rd floor and lift was small but efficient. Reception staff friendly. Secured parking at €13pn, and they let us leave car there for a couple of hours after (noon) checkout. Close to city centre attractions and restaurants
Stayed 2 nights in Sep 2023
Response from reception on 29 Sept 2023
Dear Miss,Thank you to send a return about your experience at our establishment.We do all our possible to satisfy our customers and are delighted to see that the memory of your stay ends on a positive note for us.We will be honored to welcome you again on your next visit.See you soonRegards

2/10 Terrible

Karen

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
We booked a superior room. There was no safe or minibar in the room. There was a large stain on the carpet, paint was peeling off the walls and woodwork, the sink was cracked, most of the furniture was wood grain but the wardrobe was an old white cupboard. The toilet was separate from the bathroom but was very small. Nothing like the picture on the website
Stayed 1 night in Sep 2023
Response from reception on 29 Sept 2023
Dear Madam,Thank you for taking the time to leave a review about your experience at our establishment.Our teams strive to do their best to ensure customer satisfaction and we are sorry to note that your stay did not live up to your expectations, with regard to the lack of a mini bar. we don't have them as we are not a 4 star, and as for all the negative points for the room we will do everything to improve them in order to earn your trust again during your next visit to us.Have no doubt that we will do everything possible to ensure that your future stay goes wonderfully.See you soon.Cordially, The reception

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Interesting hotel layout, but very comfortable and good value. Pity they couldn't accommodate a parking space for us, but public parking nearby was adequate.
Stayed 1 night in Sep 2023
Response from Réception on 18 Sept 2023
Bonjour,Nous vous remercions pour votre retour et sommes ravis que vous ayez passé un agréable séjour,Cordialement,Nina.

6/10 Okay

Maz

Liked: Staff & service
Stayed 1 night in Sep 2023
Response from Réception on 24 Sept 2023
Bonjour, Nous vous remercions d'avoir pris le temps de nous faire un retour sur votre séjour. Votre avis est très précieux dans nos démarche d'amélioration. Nous sommes sincèrement navrés d'apprendre que votre séjour n'est pas été à la hauteur de vos attentes. Au plaisir de vous recevoir prochainement, Cordialement, Le Service Réception.

8/10 Good

Curtis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, clean with friendly staff. Bed was a bit harder than I would have liked and the breakfast was more basic than similar priced options at other hotels I've stayed at in the past.
Stayed 2 nights in Sep 2023
Response from Réception on 18 Sept 2023
Bonjour,Nous vous remercions d'avoir pris le temps de nous écrire. Nous sommes ravis que l'emplacement de notre hôtel ainsi que la qualité de nos employé vous êtes plus. Nous sommes sincèrement navrés d'apprendre que votre chambre n'a pas été à la hauteur de vos attentes.Cordialement,Le Service Réception.

10/10 Excellent

Delphine

Liked: Cleanliness, staff & service, property conditions & facilities
Nsp
Stayed 1 night in Jun 2023

8/10 Good

Michelle

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel in Rheims
Nice stay hotel is in a great location in Rheims . Very clean but basic but we only stayed one night so perfect place to lay our heads before we hit the road the next morning
Stayed 1 night in Apr 2023
Response from Reception Department on 23 May 2023
Good afternoon, We thank you for taking the time to share your opinion. We are delighted that the location and cleanliness of our hotel have satisfied you. Looking forward to welcoming you again soon, Cordialement, The Reception Service.

10/10 Excellent

Vera

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A place to come back
This hotel is situated very convenient in the city; near are both streets with restaurants and historical buildings. It vas easy to come by care and comfortable parking. Clean, quiet and with nice service.
Stayed 1 night in Sep 2022
Response from Reception Department on 1 Oct 2022
Cher client Merci d'avoir pris le temps de noter notre établissement.Nous sommes ravis d'apprendre que votre séjour parmi nous vous ai été agréable.En espérant vous revoir.Bien cordialement

8/10 Good

Don

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent check in, great personnel quick and efficient. Nice room!
Stayed 1 night in Sep 2022
Response from Reception Department on 25 Sept 2022
Cher client Merci d'avoir pris le temps de noter notre établissement, nous espérons que votre séjour parmi nous vous ai été agréable.En espérant vous revoir Bien cordialement

6/10 Okay

JAIRO

Travelled with family
Disliked: Amenities, property conditions & facilities
the installations are oldest and in not a good condition
Stayed 3 nights in Jul 2022
Response from Reception Department on 23 Jul 2022
Cher client Merci d'avoir pris le temps de noter notre établissement Nous espérons que votre séjour parmi nous vous ai été agréable. Nous nous excusons pour la gène occasionner lors de votre séjour , nous remontons l'information. En espérant vous revoir Bien cordialement

4/10 Poor

James

Liked: Staff & service
Disliked: Property conditions & facilities
One night stay in transit
Very poor standard hotel. Corridor outside our room was in bad repair and smelt of dampness as did the room,
Stayed 1 night in Jun 2022
Response from Reception Department on 30 Jun 2022
Cher client, Merci d'avoir pris le temps de noter notre établissement. Nous espérons que votre séjour parmi nous vous ai été agréable. Nous nous excusons pour la gène occasionner, en effet notre hôtel est en cours de rénovation afin de pâlir à ces problèmes. En espérant vous revoir. Cordialement

8/10 Good

Deryl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022
Response from Reception Department on 17 Jun 2022
Cher client, Merci d'avoir pris le temps de noter notre établissement. Nous espérons que votre séjour vous ai été agréable. En espèrent vous revoir Bien cordialement

6/10 Okay

Lewis

Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Dingy hotel
Hotel is undertaking renovations but probably wouldn't stay again. Hotel itself is on the highstreet (5 minute walk from the square and 10 minutes from the cathedral) but is quiet at night. Bed was comfortable but room was dirty in places. Carpet threadbare and general feeling of the room was dingy. Parking is limited behind the hotel for an extra €13 euros a night. Spa is separate to the hotel so is at an extra cost. Didn't have breakfast so can't comment.
Stayed 1 night in May 2022
Response from Claire on 9 Jun 2022
Dear Customer, Thank you for taking the time to rate our establishment. Indeed our hotel is being renovated, in order to overcome these problems. We apologize for the inconvenience caused. Best regards

2/10 Terrible

Ganesh

Travelled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
Terrible hotel.
Its a DUMP! Don't get fooled by the pics. The hotel is dated, run down and falling apart. Windows are rotten, they dont shut. Aircon makes more noise than spew any air. No hot water (during my 1 day stay). Dingy and awful corridors.
Stayed 1 night in May 2022
Response from Claire on 11 Jun 2022
Cher client Merci d'avoir pris le temps de noter notre établissement. En effet notre hôtel a pour projet une rénovation des locaux afin de pâlir à ces problèmes. Nous nous excusons pour la gène occasionner lors de votre séjour. En espérant vous revoir Bien cordialement

8/10 Good

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely central hotel
I have stayed at this central hotel before and will do so again. A private car park which, because I have a motorcycle and parked to not take up a space, I was not charged for. I have come with a group of motorcyclists in the past and we have used two or three spaces for multiple motorcycles and paid for the spaces we used which is only fair. The hotel is getting a bit of a face lift, the corridors are tired but clean. The rooms are very comfortable, clean and airy. The staff could not have been nicer or more accommodating. Very good and ideal for me.
Stayed 1 night in May 2022
Response from Claire on 13 May 2022
Dear customer, Thank you for giving us some of your time to leave us a comment about our establishment. We are delighted that you enjoyed your stay. Hoping to see you again soon in the city of Reims.

8/10 Good

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, excellent help spa next door got my legs pain free and working again after 50 Kilometers of walking in Paris for three days. Recommended La Gaulois resturant best Mango dessert and Onion soup ever.
Stayed 1 night in Oct 2021

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Very dusty hotel overall!
Very dull, old and quite dusty interior, especially the carpets. The toilet and bathroom were very old and worn out. Bed and sheets were fine.
Stayed 1 night in Oct 2021

8/10 Good

Augusta

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Centee of town
Perfect location. Literally a few minutes walk from the town center. Parking was on site but is very limited, 13 euro per night. As with other reviews, it's not the cleanlinest place, part of the ceiling had fallen off on the 4th floor. Needs a full refurbishment Staff very friendly and spoke excellent English. O erall the location makes up for it
Stayed 2 nights in Sep 2021

8/10 Good

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Reception staff helpful
Reception team were helpful although poor grasp of English language.
Stayed 1 night in Aug 2020
Response from Service de Réception. on 25 Sept 2020
Cher Client, Nous vous remercions d'avoir pris un peu de votre temps pour noter notre Etablissement. Nous espérons que vous avez passé un bon moment chez nous et que nous aurions le plaisir de vous accueillir de nouveau très bientôt. Bien Cordialement, Service de Réception.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2020

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Very well situated in centre of Reims. Decor very drab and tired looking , carpets disgusting but bedding and bathroom clean.
Stayed 1 night in Jan 2020

6/10 Okay

Verified traveller

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Very tired property. Threadbare carpets; bathroom on its last legs. Reception very good. Bed comfy.
Stayed 1 night in Dec 2019

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service
Very central to the centre of Reims. Basic but clean and warm.
Stayed 2 nights in Nov 2019

6/10 Okay

Frank

Travelled with group
Stayed 3 nights in Sep 2019

6/10 Okay

ben

Travelled with group
Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Sep 2019

8/10 Good

Glenn

Stayed 1 night in Aug 2019

4/10 Poor

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
The hotel is not really clean and the pictures are not reflecting the reality which is a shame The door of my bedroom was too short and therefore we were not properly isolated from the corridor The bathroom and toilet in ok condition but very small and the drawers damage. The bed and linen were good however The staff was nice and the hotel is ideally located Unfortunately I will avoid this hotel going forward
Stayed 1 night in Aug 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel, decent area, would use again. Check in staff (evening) friendly and helpful
Stayed 1 night in Jul 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and good service. Better and near area in town and restaurant. enjoy walk and more near
Stayed 1 night in Jul 2019

8/10 Good

jean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019

2/10 Terrible

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
The property was very old and rundown. our room was on the 5th floor in a separate part of the building. We had use a very old elevator that scared us every time we closed the door. the 5th floor had no lights on in the hall, we had to use our iPhone flash light to find our room that was like going tru a maze. worst room we have ever stayed. worst than any old Motel 6's. We were also charged 147 euros wen the posted rate at the front desk was 107 euros.
Stayed 1 night in Jun 2019

8/10 Good

John

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in May 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Well situated and very pleasant. Mmmmmmmmmmmmmmmmm
Stayed 1 night in May 2019

8/10 Good

Verified traveller

Travelled with pets, Travelled with group
Liked: Staff & service, amenities
It's a great location but some I felt the hallways, room and bathroom were starting to look a bit tired. Also, the hotel car park has limited space so you need to call the hotel and book in advance.
Stayed 2 nights in Apr 2019

6/10 Okay

Douglas

Disliked: Cleanliness, staff & service, room comfort
European Tour
Room was small and not clean with hair found in various areas of the room i.e. bathroom. Staff had little English and made little effort in assisting us. Car parking although available and secure was very tight and 14 Euros additional per night. The location was first class, right in the middle of where you want to be and probably made the cost of the stay bearable.
Stayed 2 nights in Apr 2019

6/10 Okay

Charles

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2019

8/10 Good

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
comfy great breakfast
Stayed 1 night in Nov 2018

10/10 Excellent

Christian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2018

10/10 Excellent

Beat

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay in Kyriad
Location in town centre close to spa and fitness
Stayed 1 night in Oct 2018

8/10 Good

John

Stayed 1 night in Sep 2018

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Aug 2018

8/10 Good

Steve, East Midlands

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Centrally located in the heart of the city
Hotel is located very close to the city centre within walking distance of bars and restaurants. The city tram is also close by. The hotel is modern and clean. We were room only and used the hotel car park at the rear at €13 per night. On street parking was available and free after 7pm until 9am the following morning. The room had air conditioning but it didn’t work so we opened the very large characterful old windows instead! Would stay here again.
Stayed 2 nights in Aug 2018

8/10 Good

Ezra

Staff was helpful, not particularly friendly or welcoming. Room was clean and sufficiently spacious, although strange split bathroom layout.
Stayed 1 night in Aug 2018

8/10 Good

Reva, New York City

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good breakfast. Room was plain but nice. Lots of outlets. Good hairdryer. A/c a little weak but it was extremely hot outside. Coffee in room.
Stayed 1 night in Aug 2018

6/10 Okay

Verified traveller

Liked: Staff & service
Not a big fan - room was older, which is fine, but it needed to be cleaner for my taste.
Stayed 1 night in Jul 2018

2/10 Terrible

Kory

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
AC broken on hot day but hotel refuses to refund
I am in shock at this hotel's poor service. I was supposed to stay for two nights. When I arrived I discovered that the air conditioning didn't work in my room. I went back to the front desk and I was told that the air conditioning wasn't working in the entire hotel. The rooms have individual units. How are they all not working in the entire hotel? The window in the room was a skylight and would not open. It was a very hot humid evening. The room was also dirty (stained lamp shade looked really bad). In addition the wifi was not working even in the lobby. I immediately made a reservation at another hotel and left. I told the lady at the front desk to cancel my reservation and that I wasn't staying. She tried to offer me a different room. If the AC didn't work in the entire hotel, why would I want another room in the same hotel. I had to pay more for booking a different hotel at the last minute, and now Kyriad refuses to give me my money back. Their hotel had serious maintenance issues and they could not deliver the services promised in their hotel description. I am supposed to stay there anyway. No thank you! Kyriad should be ashamed. I won't make a reservation with them again. I advise you to stay away also. Hotels dot com has also made me very angry. They said that they can't refund my money because the hotel has to give them permission. Ridiculous. If they don't make hotels live up to what they promise, what good are they? I'll look elsewhere.
Stayed 2 nights in Jul 2018