2 bars/lounges

Reviews of American Hotel

3.5 out of 5
American Hotel
18-20 East Main Street, Freehold, NJ

Reviews

9.0

Wonderful

Rating 10 - Excellent. 621 out of 950 reviews" "
Rating 8 - Good. 226 out of 950 reviews" "
Rating 6 - Okay. 59 out of 950 reviews" "
Rating 4 - Poor. 27 out of 950 reviews" "
Rating 2 - Terrible. 17 out of 950 reviews" "

9.6/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Denise

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are always so professional and helpful. The bartenders on the hotel side are attentive, knowledgable and charming.
Stayed 1 night in Mar 2024
Response from Joanne on 16 Mar 2024
Denise - Thank you for the great feedback on our hotel and staff! We try our best to give our guests a wonderful stay. We hope to see you soon!

4/10 Poor

Joann

Travelled with partner
Liked: Cleanliness, staff & service, amenities
We had a leak in the room from all Of the rain. Nothing was offered. No discount. No free drinks or even future discount.
Stayed 2 nights in Mar 2024
Response from Joanne on 13 Mar 2024
Joann - Thank you for staying with us and for the feedback. I sincerely apologize for the leak above the entrance door during your stay. I thank you for letting my maintenance department inspect the leak while you were here. It was fixed the next day. I am sorry I could not offer a discount, but I cannot discount rooms that are booked thru an online service. We would have been happy to offer an additional drink, in addition to the 2 welcome drinks. On your next visit, we would like to offer you an upgrade and additional welcome drinks. We do hope you come back to visit us and we will do our best to make sure your stay is as amazing as our guests are!

10/10 Excellent

Gina

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very friendly and helpful. The hotel is beautiful and has charm and character.
Stayed 1 night in Mar 2024
Response from Joanne on 12 Mar 2024
Gina - Thank you for the great rating and kind feedback on our boutique hotel! We appreciate you taking the time to let us know how we did! Please come back soon!

6/10 Okay

Konstantinos

Travelled with family and small children
Generally nice hotel for one night but nothing special. Price was high for the location and no breakfast was included. They included bottle water only for 2 while 3 in the room. They offered 2 drinks at the bar and parking all of which we already had to pay so technically nothing was complimentary.
Stayed 1 night in Mar 2024
Response from Joanne on 9 Mar 2024
Konstantinos - Thank you for staying with us and for the feedback on your recent stay. Our restaurant opens at 11:30am, so we do not offer breakfast, but there are many breakfast options in walking distance. We do include 2 bottles of Figi water in the rooms, but we would happy to provide more if needed. Our amenity fee does include parking, Figi water, Keurig coffee service, wifi, a welcome drink and spa bathrobes for in-house use. The parking lot is paid parking, but we provide a permit at check in. We apologize if we did not communicate the amenities and parking, properly at check in.

8/10 Good

John

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The hotel is beautiful and and the rooms were very clean. The only negative was JoAnn at the check in area. She was unfriendly, unwilling to help my 90 year old parents and had a bad attitude before we even checked in. JoAnn should not be working in a hospitality environment. She was the first impression and it was not a good one. I would stay in this hotel again, but would hope to have a different employee take us through the check in process.
Stayed 1 night in Mar 2024
Response from Joanne on 8 Mar 2024
John - Thank you for taking the time to give us feedback on your recent stay. I would like to begin by extending my heartfelt apology for the poor service you experienced at check in. We acknowledge that we fell short of your requirements, and we realize how disappointed and unhappy this may have caused you to be. We do our best to accommodate guests and their needs. For security reasons, only the guest that is registered to that room is allowed to check in. I am sorry for the confusion and inconvenience regarding this process. We do our best to keep guests comfortable and safe while they are staying with us. I, personally, apologize and I am truly sorry for this experience.

10/10 Excellent

Elizabeth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed overnight after seeing a comedy show at the hotel. Great accommodations, convenient, fun bar and crowd!
Stayed 1 night in Mar 2024
Response from Joanne on 7 Mar 2024
Elizabeth - Thank you for the wonderful feedback on our boutique hotel! We are so happy you enjoyed the Comedy Show and your stay at our hotel. We appreciate you taking the time to let us know. Hope to see you again soon!

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean, great amenities
Stayed 1 night in Feb 2024
Response from Joanne on 27 Feb 2024
Carol - Thank you very much for the wonderful rating and feedback on our boutique hotel! We are so happy you enjoyed your stay. Hope to see you again soon!

10/10 Excellent

RAQUEL

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Joanne on 27 Feb 2024
Raquel - Thank you for taking the time to rate our boutique hotel! We hope to see you soon!

10/10 Excellent

Renee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Joanne on 23 Feb 2024
Renee - Thank you for the great rating on our boutique hotel! We are so happy you enjoyed your stay with us! Please come back and visit us again soon!

10/10 Excellent

Jennifer D

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I got the room for a family member and they told me that they liked it alot
Stayed 1 night in Feb 2024
Response from Joanne on 23 Feb 2024
Jennifer - Thank you for the wonderful rating and feedback on our boutique hotel. We are so happy your family enjoyed their stay with us. We hope to see you again soon!

10/10 Excellent

Jennifer D

Stayed 1 night in Feb 2024
Response from Joanne on 22 Mar 2024
Jennifer - Thank you for staying with us! We hope to see you again soon!

10/10 Excellent

Ivan, Berlin

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great polite staff. Parking on weekends in back is terrible, no Parking in front. A menu in the rooms would be nice
Stayed 1 night in Feb 2024
Response from Joanne on 14 Feb 2024
Ivan - Thank you for staying with us on your recent visit to Freehold. Since we are downtown on Main Street we only offer drop off/pick up in the front of the hotel and the back parking lot is for all the downtown restaurants and hotel parking. It does get busy on the weekends, but we do offer a permit at check in for hotel parking. We do offer the restaurant menu in each room by scanning the bar code that is posted by the coffee maker. Your order will go directly to the kitchen and room service will be delivered to your room. We hope you enjoyed your stay and we hope to see you again soon!

10/10 Excellent

NAJI

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is clean Customer service is excellent Fairley priced Convenient to all
Stayed 1 night in Jan 2024
Response from Joanne on 31 Jan 2024
Thank you for the amazing rating on our boutique hotel! We appreciate the feedback and are so happy you enjoyed your stay.

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Joanne on 31 Jan 2024
Kelly - Thank you for staying with us and we hope to see you again soon!

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Workers are very personable
Stayed 4 nights in Dec 2023
Response from Joanne on 31 Jan 2024
Paul - Thank you for the great rating and feedback! We hope to see you again soon!

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and homey hotel. Staff was wonderful! Will go back again
Stayed 1 night in Dec 2023
Response from Joanne on 31 Jan 2024
Paul - Thank you for the wonderful rating and feedback on our boutique hotel! We are so happy you enjoyed your stay. We look forward in seeing back soon!

10/10 Excellent

Salvatore

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Joanne on 19 Dec 2023
Salvatore - Thank you for the wonderful rating on our boutique hotel! We are so happy you enjoyed your stay! Happy Holidays!

8/10 Good

Holly

Travelled with family, Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
My mother, myself and my children went for a Christmas weekend. Artie at the bar was extremely rude , hurtful, disrespectful and made us cry during the happy hour meal. The front lobby staff was also very short and rude. He was making fun and talking about my children to other patrons. I don't think the hotel is used to having any families there. However, Ryan and Brittany were incredible help. They saved our entire weekend. They were kind, gracious, understanding and very nice to my children. We ended up having a fantastic Santa brunch on Sunday thanks to them. We would return only if they were still there.
Stayed 2 nights in Dec 2023
Response from Joanne on 13 Dec 2023
Holly - Thank you for sharing your feedback. We sincerely apologize for the behavior you experienced from our staff. We strive to provide exceptional service, and we regret that we fell short of your expectations. We did address the behavior you experienced with Artie and other staff members. We assure you, this behavior is not something that we condone and we are always welcoming to families with children. We are embarrassed that such behavior was displayed. I am very happy to hear our other staff members addressed your needs and concerns and very happy to hear you enjoyed the Sunday Brunch with Santa. Please accept our apologies and we do hope you come back to visit us again.

10/10 Excellent

Jim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Experience
Remodeled and everyone was wonderful!
Stayed 2 nights in Nov 2023
Response from Joanne on 16 Nov 2023
Jim - Thank you so much for the amazing rating and awesome feedback on our newly renovated boutique hotel! We hope you come back to visit us again soon!

10/10 Excellent

Haskell

Stayed 2 nights in Nov 2023
Response from Joanne on 12 Dec 2023
Thank you for the wonderful rating on our boutique hotel! Hope to see you again soon!

8/10 Good

Jill

Stayed 1 night in Nov 2023
Response from Joanne on 15 Nov 2023
Jill - Thank you so much for the great rating on our boutique hotel! We are so happy you stayed with us. Please come back to visit us again soon!

10/10 Excellent

Sal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Joanne on 4 Nov 2023
Sal-Thank you for amazing rating on our boutique hotel! We hope to see you again soon!

10/10 Excellent

KELLY

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Joanne on 1 Nov 2023
Kelly - Thank you for the wonderful rating on our boutique hotel! We hope to see you again soon!

10/10 Excellent

seeperaud

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Joanne on 27 Oct 2023
Thank you for the wonderful rating on our boutique hotel! We are so happy you enjoyed your stay and we hope to see you again soo!

8/10 Good

Linda

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice room. Would have liked a breakfast of some sort included. Had to find breakfast in town.
Stayed 1 night in Oct 2023
Response from Joanne on 17 Oct 2023
Linda - Thank you for the great rating and feedback on our boutique hotel. Although we do not offer breakfast there are several options in walking distance. Brooklyn Bagels, Sweet Lews, Roberto's Grille & Cafe 360. I hope you found one you liked! We also hope you come to visit us again soon!

10/10 Excellent

Denise

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a charming hotel with great staff.
Stayed 1 night in Oct 2023
Response from Joanne on 14 Oct 2023
Denise - Thank you for the awesome rating and feedback on our boutique hotel! We truly appreciate it. We hope to see you again soon!

10/10 Excellent

Marisa

Stayed 1 night in Oct 2023
Response from Joanne on 4 Nov 2023
Marisa-Thank you for the wonderful rating on our boutique hotel! We hope you come to see us again soon!

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Joanne on 13 Oct 2023
Nancy - Thank you very much for the wonderful rating on our boutique hotel! We are so happy you enjoyed your stay. We hope to see you soon!

10/10 Excellent

Danielle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome
Stayed 1 night in Sep 2023
Response from Your friends at the American Hotel on 25 Sept 2023
Thank you Danielle for your great rating. We are so glad you enjoyed your stay at our boutique hotel.Looking forward to your next visit.

10/10 Excellent

Alexandria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Your friends at the American Hotel on 21 Sept 2023
Thank you Alexandria for your great rating! It was a pleasure having you as our guest.We hope you come back to our beautiful boutique hotel.

10/10 Excellent

Susan, Saint Petersburg

Travelled with partner
We were very happy with our stay at the American Hotel. Check in was fast and easy with Pat. She was friendly and helpful. Eric, the bartender, was friendly and efficient. The woman (sorry, I don’t remember her name) that checked us out was warm & friendly and offered us coffee to go as she knew we were going to be on the road. I will definitely stay here again on my next visit to Freehold.
Stayed 2 nights in Sep 2023
Response from Your friends at the American Hotel on 18 Sept 2023
Thank you Susan for your wonderful review. We are glad you had a pleasant stay. Our staff has been with us a long time and try to make sure all of our guests are treated special.We look forward to your next trip at our beautiful boutique hotel.

10/10 Excellent

Denise

Liked: Cleanliness, staff & service, property conditions & facilities
It’s a charming hotel.
Stayed 1 night in Sep 2023
Response from Joanne on 18 Sept 2023
Denise-Thank you so much for the wonderful rating and feedback on our boutique hotel! We are so happy you enjoyed your stay.

8/10 Good

Ed

Stayed 1 night in Sep 2023
Response from Joanne on 12 Oct 2023
Ed - Thank you for the wonderful rating on our boutique hotel. We hope you come back and stay with us again soon.

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There's no coffee shops open early in the morning, within walking distance.
Stayed 2 nights in Sep 2023
Response from Your friends at the American Hotel on 12 Sept 2023
Thank you David for your nice review. We enjoyed having you stay with us.We're sorry you couldn't find that early cup of coffee. The earliest the local shops open is 7AM.We hope to see you again at our boutique hotel.

10/10 Excellent

SUKHDEV

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super hotel in the middle of Freehold with a historic connection. Fabulous staff. Would recommend to all Bruce Springsteen fans. Very safe and quiet town to see all the sites compared with Asbury Park
Stayed 2 nights in Sep 2023
Response from Your friends at the American Hotel on 12 Sept 2023
Thank you Sukhdev for your great review!We enjoyed having you stay with us and look forward to your return. We love when Bruce Springsteen fans stay with us at the American Hotel!

10/10 Excellent

Michele

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Place was clean, but on a pricey side for the night .
Stayed 1 night in Sep 2023
Response from Your friends at the American Hotel on 11 Sept 2023
Michele,Thank you for the great rating on our boutique hotel. We hope to see you again.

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly Staff! Love the hotel!
Stayed 2 nights in Aug 2023
Response from Joanne on 5 Sept 2023
John - Thank you for the wonderful rating and feedback on our boutique hotel! We hope to see you again soon!

10/10 Excellent

peter

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
cozy in small town venue! Old but well maintained.
Stayed 2 nights in Aug 2023
Response from Joanne on 1 Sept 2023
Peter - Thank you for the wonderful rating and feedback on our boutique hotel! We are cozy! And so happy you enjoyed your stay. Hope to see you soon!

10/10 Excellent

David Michael

Stayed 3 nights in Aug 2023
Response from Your friends at the American Hotel on 21 Sept 2023
Thank you David Michael for the great rating!We are so happy that your stay was pleasant.Please come back to visit again.

10/10 Excellent

Kevin

Stayed 3 nights in Aug 2023
Response from Joanne on 18 Sept 2023
Kevin- Thank you for the wonderful rating on our boutique hotel! We hope to see you soon.

10/10 Excellent

Veronica

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful place!!
Stayed 2 nights in Aug 2023
Response from Joanne on 25 Aug 2023
Veronica - Thank you for the amazing rating on our boutique hotel! We are so happy you enjoyed your stay. We hope you come back to visit us soon!

10/10 Excellent

JENNIFER, RANDOLPH

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, fantastic parking, and delightful staff!
Stayed 1 night in Aug 2023
Response from Joanne on 25 Aug 2023
Jennifer - Thank you for the great rating and wonderful feedback on our boutique hotel! We appreciate you taking the time to let us know how your stay was. Hope to see you again!

10/10 Excellent

Dano

Stayed 2 nights in Aug 2023
Response from Joanne on 5 Sept 2023
Dano - Thank you for the great rating on our boutique hotel! We hope you come to visit us again soon!

10/10 Excellent

Krista

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Gem in Freehold
Newly renovated New Orleans style hotel. Great location, great food both in and around the hotel. Quiet, wonderful service and personnel.
Stayed 2 nights in Aug 2023
Response from Joanne on 8 Aug 2023
Krista - Thank you so much for the fabulous rating and feedback on our boutique hotel! We are so happy you enjoyed your stay. Come see us again soon!

8/10 Good

Warren

Stayed 1 night in Aug 2023
Response from Joanne on 26 Aug 2023
Warren - Thank you for the great rating on our boutique hotel! We are so happy you stayed with us. We hope to see you again soon!

10/10 Excellent

David

Stayed 1 night in Aug 2023
Response from Joanne on 3 Aug 2023
David - Thank you so much for the wonderful rating on our boutique hotel! We hope to see you again soon!

6/10 Okay

Kimberly

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Room not ready by 4pm
Disappointed with this hotel. I arrived a little early and was not able to check in. At 4pm our room was still not available. Went back at 4:20 and room still not available and I told them we had a show with tickets and this is causing an issue. Room was finally available at 4:37 and I was simply handed my room key with no apologies or anything! This inconvenience made us late for dinner and our show. While I realize things happen, the staff at the desk did nothing at all. Not even an apology or reimbursement of some of sort. Very sad customer service!
Stayed 1 night in Jul 2023
Response from Joanne on 1 Aug 2023
Kimberly - I am very sorry your room was not ready at the check in time of 4:00pm. We strive to do our best and get all guests checked in by 4:00pm, so I apologize that we could not get you checked in until 4:37pm. I am sorry for the inconvenience this caused with your plans. If you are in the area again, please let us know ahead of time so we can make your next stay a perfect one.

10/10 Excellent

Latisha

Stayed 1 night in Jul 2023
Response from Joanne on 19 Aug 2023
Latisha - Thank you so much for the great rating on our boutique hotel! We hope to see you again soon!

10/10 Excellent

Stephen

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
I’ve spent 3 nights over the past week and a half at the American Hotel. It is a quiet, impeccably clean, comfortable hotel. The location is also convenient to great restaurants.
Stayed 1 night in Jul 2023
Response from Joanne on 25 Jul 2023
Stephen - Thank you so much for the wonderful rating and feedback on our boutique hotel! We appreciate you taking the time to let us know. We hope to see you again soon!

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023
Response from Joanne on 12 Jul 2023
Richard - Thank you for the amazing rating on our boutique hotel! Hope to see you again soon!