Ratley Holidays from NZ$3,970

Room was spacious, although the shower was a big let down. The breakfast is also very average, no coffee machines just push down conference containers and the general selection was no better than 3*. The staff were great overall an ok stay for one night, just missing some key basics to push the rating higher

Nice new hotel conveniently located a short walk from Victoria station. Spacious room (upgraded to accessible room with an external window). Appreciated the generous breakfast included. Overall a very positive stay, just a few areas to look into: - Bizarre, complicated WiFi login and password written on hotel information sheet by receptionist that didn’t work (tried a few times). Why not use industry standard, such as surname/room number? - soundproofing was ok, we could hear people talking as they walked along the corridor, and luckily no-one either side of us. However, there was a very audible sound of running water behind the walls all night, see possible explanation from google below*. - Breakfast was busy and, while there was plenty of food to help yourself to, and frequent cleaning away of dishes, some of the serving spoons were very greasy from the many hotel guests handling them. Suggest hand sanitisers on entry and more napkins. - The coffee dispensed in the three machines tasted awful. Could have been the milk, or the blend of coffee, water and milk in a cappuccino. I tried two machines, as one looked like it had a decaf label on it. *possible explanation from google: Building Material: Many modern hotels use lightweight PVC drainpipes rather than old-school heavy cast iron. PVC transmits the sound of rushing water, which can sound loud like a "waterfall".

Room was spacious with decent coffee and tea appliances. Room was tidy and clean. Reception staff could’ve been friendlier. Decent breakfast.

Great location, a little dated. Staff is ok, room not cleaned until 430pm.

The staff were excellent and were always available and the cleanliness was first class. The room was quite a good size and the bed super comfortable . The modern bathroom and shower were great and the breakfast was beautiful.