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"Many things in the room were broken: AC, hairdryer, water temperature. The pool also had issues so that we couldn’t use it. The staff the the reception was very nice but the rest of the staff didn’t understand English properly. The location was very central but the last few meters to the hotel had dark corners. The hotel staff can also bring you and pick you up for this part. "

"Great hospitality, beautiful setting."

"Compared to what’s around it, definitely worth it for the price. Great experience, clean, comfortable"

"Absolutely loved this hotel! The property is stunning, the breakfast is hands-down the best, and the overall experience was amazing. Highly recommended!" "

"This was a beautiful place to stay in the Old City, perfect for the City Palace and Lake Pichola. The staff were really helpful, the breakfast was good and the accommodation was everything that was promised. Taxis are not allowed into the Old City so there is a short walk once dropped off which I was aware of from other reviews."

"We had changed from the Taj Lake to the Taj Palace because of a rude email, and it would seem the Taj group in general needs basic training in customer relations, as it was no better at this one. This was not a positive experience and as the restaurants are in public space, you get questioned with “what room are you,” when going back into the hotel. Sadly there seems to only be a focus on money but zero on guest experience. Pro- One kind guest relations officer who organized cough medicine for us. Cons- Accessibility prior to check in and post checkout. It got to the unbearable point. I was confused had I not paid to stay at this hotel? Increase rudeness by staff at gates, especially if you pay and go to museum. Had to prove we had been staying at hotel to get access back by one of the rudest people ever. Literally had to find the booking on my phone and show I was a guest of the hotel. This happened another two times. Why does the hotel not give you a day pass if you no longer have, or yet to have a room key. The windows of the room do not open so no fresh air. Left absolutely hating this experience and will never book with the Taj group ever again."

"Nicely maintained property. Only draw back was Zenith restaurant was too loud as near the room. But otherwise all great!"

"The worst room service, and breakfast, the food was really bad, very good service, beutifool room, but the closets and wood need maintenance"

"Experience was out of this world ! Would highly recommend the Leela to anyone!"