Meeting facility

Reviews of Raleigh Marriott City Center

3.5 out of 5
Raleigh Marriott City Center
500 Fayetteville St, Raleigh, NC

Reviews

9.0

Wonderful

Rating 10 - Excellent. 664 out of 1012 reviews" "
Rating 8 - Good. 224 out of 1012 reviews" "
Rating 6 - Okay. 61 out of 1012 reviews" "
Rating 4 - Poor. 30 out of 1012 reviews" "
Rating 2 - Terrible. 33 out of 1012 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Syyanide, Holly Ridge

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone here was so incredibly nice and helpful. Rooms were big, clean, and the only complaint is it seems like the walls are so thin. My neighbor would take phone calls and would speak quietly and I could still hear the entire conversation as well as everything that went on outside in the halls. Staff was amazing, housekeeping was lovely as well. I still recommend staying here over other hotels!
Stayed 2 nights in Mar 2024

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff and quiet hotel despite being in the center of the city.
Stayed 2 nights in Mar 2024
Response from Customer Service on 25 Mar 2024
Jason, it's wonderful to hear you enjoyed the serene ambiance at Raleigh Marriott City Center, even with its central location. It's also great to acknowledge our team members who played a part in creating your positive experience. We look forward to welcoming you back for another outstanding stay in the city's heart.

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient access to convention center.
Stayed 4 nights in Mar 2024
Response from Customer Service on 27 Mar 2024
Michelle, thank you for choosing the Raleigh Marriott City Center. We're glad you found our location convenient for accessing the convention center. We hope to welcome you back on your next visit.

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Customer Service on 22 Mar 2024
Christopher, it's excellent to know that you had an amazing stay at the Raleigh Marriott City Center. It's always a pleasure to see satisfied guests and we appreciate your valuable rating. We can’t wait to welcome you back in the future!

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Customer Service on 21 Mar 2024
Christopher, it's a delight to see your perfect rating of the Raleigh Marriott City Center. We're thrilled your stay met your expectations and we hope to welcome you back in the future for another exceptional visit.

8/10 Good

Joseph, Cape Coral

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
On southern end of city
Stayed 4 nights in Mar 2024
Response from Customer Service on 20 Mar 2024
Joseph, thank you for choosing Raleigh Marriott City Center and sharing your experience. We hope you had an enjoyable stay, being located in the southern part of the city. We look forward to serving you again in the future.

10/10 Excellent

Rex

Liked: Cleanliness, staff & service, property conditions & facilities
Great experience, valet, room services, concierge were all great. Perfect location for walking around downtown!
Stayed 1 night in Mar 2024
Response from Customer Service on 18 Mar 2024
Rex, thank you for sharing your delightful feedback. It brings us great joy to hear that you enjoyed your stay at the Raleigh Marriott City Center. Our team members consistently strive to provide excellent service, and knowing they contributed to your great experience is quite encouraging. We're also glad you loved our prime location, perfect for exploring the vibrant downtown area. We eagerly await your next visit.

8/10 Good

Beth, Chicago

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Our room was super loud. That is my only complaint. The room on the other side was blasting their tv for hours. I called the front desk and they said, “sorry, this is not a quiet hotel and I won’t move your room because then housekeeping has to come and that room may not be quiet.”
Stayed 1 night in Mar 2024
Response from Customer Service on 18 Mar 2024
Beth, it's disappointing to read that you faced some disturbances during your stay at the Raleigh Marriott City Center. Our intention is to create a comfortable environment for every guest, and it seems we missed the mark this time. We would like the opportunity to speak to you about your experience. Please contact our Director of Rooms, LaRonte Bryant, at 919-573-6373 at your earliest convenience. Thank you.

10/10 Excellent

Tracy

Travelled with partner
Nice hotel. Nice service.
Stayed 1 night in Mar 2024
Response from Customer Service on 18 Mar 2024
Tracy, we're thrilled you enjoyed your stay at the Raleigh Marriott City Center. It's wonderful to know you appreciated our friendly service and comfortable accommodations. We can't wait to provide you with another fantastic experience the next time you visit.

10/10 Excellent

Jennifer

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay here and it was within walking distance to many restaurants. The room was spacious and very clean. The Ryze restaurant had great food and drinks as well. Perfect location.
Stayed 2 nights in Mar 2024
Response from Customer Service on 17 Mar 2024
Jennifer, it's fantastic to hear that you thoroughly enjoyed your stay at Raleigh Marriott City Center. Our dedication to cleanliness and spacious accommodations are some of the things we pride ourselves on. We’re also pleased to know you savored the culinary delights at Ryze restaurant and took advantage of our prime location. We are excited and looking forward to serving you again in the future.

2/10 Terrible

Sabrina

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Customer Service on 12 Mar 2024
Sabrina, it's unfortunate to see your rating. It appears you didn't have the experience we strive for, and we would appreciate it if you could provide more specifics. Your insights aid us in improving our services. Please feel free to reach out to us directly to share more about your recent stay.

4/10 Poor

Jordyn

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
We stayed for one night and were unable to get a good nights rest. The rooms were not sound proof, therefore, we heard everything from casual conversations to arguments to loud party goers all night long. Will not be booking any future stays with this hotel.
Stayed 1 night in Mar 2024
Response from Customer Service on 12 Mar 2024
We appreciate you taking the time to share your feedback, Jordyn. We would love the opportunity to speak with you directly about your experience. Please contact our Director of Rooms, LaRonte Bryant, at your convenience. Thank you.

10/10 Excellent

Roger, Winter Springs

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Definitely to consider for a comeback. Excellent choice
Stayed 1 night in Mar 2024
Response from Customer Service on 6 Mar 2024
Roger, your kind words about Raleigh Marriott City Center have truly brightened our day. We're thrilled to know that you're considering a return visit and found your stay to be excellent. We're looking forward to welcoming you back in the future.

10/10 Excellent

Susanne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Customer Service on 2 Mar 2024
Susanne, thank you for your positive rating of Raleigh Marriott City Center. It's heartening to know that you had an enjoyable stay with us. We value your feedback and we're looking forward to welcoming you back on your next visit.

10/10 Excellent

Eugene

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Customer Service on 28 Feb 2024
Eugene, it's always a joy to hear when guests thoroughly enjoy their stay at Raleigh Marriott City Center. Thank you for choosing us and sharing your top rating. We look forward to hosting you again in the near future. Safe travels until then!

10/10 Excellent

Grant

Stayed 1 night in Feb 2024
Response from Customer Service on 21 Mar 2024
Grant, thank you for taking the time to rate your experience at Raleigh Marriott City Center. It brings us joy to see such a high rating. We're thrilled your stay with us was a memorable one and we hope to have the pleasure of serving you again in the future.

10/10 Excellent

Caroline

Stayed 3 nights in Feb 2024
Response from Customer Service on 21 Mar 2024
Caroline, it's wonderful to see your perfect score for Raleigh Marriott City Center! We're delighted you had an excellent stay and look forward to your return whenever your travels bring you back. Safe travels until then!

10/10 Excellent

Brianna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was a great experience for a short getaway
Stayed 3 nights in Feb 2024
Response from Customer Service on 22 Feb 2024
Brianna, thank you for sharing your thoughts. We're thrilled to hear that the Raleigh Marriott City Center served as a wonderful escape for your brief vacation. Our aim is to provide memorable experiences and it sounds like we succeeded with you. We hope to welcome you back soon for another refreshing getaway.

10/10 Excellent

Anne

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great! Only thing is some minor dust in my room when i arrived and a convention of high school students had taken over but they were pretty considerate
Stayed 1 night in Feb 2024
Response from Customer Service on 19 Feb 2024
Anne, it's delightful to hear that your experience at Raleigh Marriott City Center was largely favorable. We acknowledge your feedback related to the cleanliness and the presence of a larger group during your stay. Please rest assured that we continuously strive to provide meticulously clean surroundings for our valued guests and peaceful coexistence with larger groups. We truly appreciate your understanding and look forward to making your next stay even more enjoyable.

10/10 Excellent

CHERYL, Newburyport

Stayed 2 nights in Feb 2024
Response from Customer Service on 21 Mar 2024
Cheryl, thank you for choosing Raleigh Marriott City Center and for leaving a rating. It's uplifting to hear we met your expectations, and we're excited to welcome you back for another wonderful stay in the future.

10/10 Excellent

Charlina

Travelled with family
I would stay there again
Stayed 1 night in Feb 2024
Response from Customer Service on 19 Feb 2024
Charlina, it's fantastic to hear that Raleigh Marriott City Center exceeded your expectations and we appreciate your intent to stay with us again. Thank you for your kind words. We eagerly anticipate your return for another amazing experience!

6/10 Okay

Melinda

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024
Response from Customer Service on 13 Feb 2024
Melinda, while it seems you had a satisfactory stay at Raleigh Marriott City Center, we understand there may be areas for improvement. Your feedback is vital as we continue to enhance our guest experience. Thank you for your rating, we look forward to the possibility of serving you better in the future.

8/10 Good

Chris

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Customer Service on 6 Feb 2024
Chris, we're thrilled to hear you had a positive experience at Raleigh Marriott City Center. We eagerly anticipate welcoming you back in the near future. Thank you for choosing us.

8/10 Good

Luis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Customer Service on 5 Feb 2024
Luis, thank you for rating your stay at Raleigh Marriott City Center. We’re thrilled that you enjoyed your experience with us and look forward to the pleasure of welcoming you back for another enjoyable stay in the future.

6/10 Okay

Rachael

Liked: Cleanliness
Stayed 1 night in Feb 2024
Response from Customer Service on 5 Feb 2024
Rachael, it seems you've left a rating without any specific feedback. If you have any thoughts or experiences from your stay at Raleigh Marriott City Center you'd like to share, we'd greatly appreciate hearing them. Thank you for your time.

6/10 Okay

Tarhran

Travelled with family, Travelled with family and small children
Liked: Amenities, property conditions & facilities
Disliked: Staff & service
I called two days in advance to change my room type and when we arrived they told us it’s first come first serve and we no longer could get a double queen room. I booked my room five months ago!
Stayed 3 nights in Jan 2024
Response from Customer Service on 2 Feb 2024
Tarhran, it's disappointing to hear about the inconvenience you faced with respect to the room allocation. Do note, third party bookings do not guarantee room type. We assure your future stay interactions will be smoother.

8/10 Good

Juanita

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed dining in the restaurant. Food & service were great. Major complaint is having to pay for Internet service- was really frustrating when trying to access e- mail etc. & had to pay daily fee.
Stayed 3 nights in Jan 2024
Response from Customer Service on 29 Jan 2024
Thank you for taking the time to share your feedback, Juanita. We are glad that you enjoyed your dining experience with us. Please be aware that should you return, you may simply sign up to be a Bonvoy member in order to receive complimentary internet access.

6/10 Okay

Patrick

Stayed 1 night in Jan 2024
Response from Customer Service on 21 Mar 2024
Patrick, thank you for taking the time to rate your stay at Raleigh Marriott City Center. While we see there's room for improvement based on your rating, we're unable to address any specific concerns due to lack of details in your feedback. Your insights would greatly aid us in delivering a more impeccable stay in the future, thus we would welcome any further comments you would like to share. Our team remains committed to providing superior stays for our guests.

8/10 Good

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Customer Service on 28 Jan 2024
Nicole, thank you for choosing the Raleigh Marriott City Center. It's wonderful to know you found your experience to be enjoyable. We appreciate it greatly and look forward to hosting you again in the future.

10/10 Excellent

Melissa

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great!
Response from Customer Service on 26 Jan 2024
Melissa, it's uplifting to know your stay at Raleigh Marriott City Center was great! Thank you for sharing. We look forward to your next visit.

10/10 Excellent

Anastasia

Stayed 2 nights in Jan 2024
Response from Customer Service on 23 Jan 2024
Anastasia, we're thrilled to see your 5-star rating for Raleigh Marriott City Center. We're genuinely delighted knowing your stay was a delight. We hope to have the pleasure of hosting you again in future. Safe travels.

10/10 Excellent

Colton

Travelled with family, Travelled with group
I was pleasantly surprised at how nice the entire visit was
Stayed 1 night in Jan 2024
Response from Customer Service on 22 Jan 2024
Colton, it's wonderful to hear that your visit to Raleigh Marriott City Center exceeded your expectations. We always aim to provide a pleasant and memorable experience for our guests. Thank you for sharing your positive feedback, we look forward to welcoming you back soon.

8/10 Good

Michelle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean and a good size. Hotel staff were nice. However, for this price point, each room should have a microwave. We ate at the restaurant downstairs in the lobby. The food took forever to come out and was just ok.
Stayed 1 night in Jan 2024

10/10 Excellent

Kendall

Liked: Cleanliness, staff & service, property conditions & facilities
Was a great trip.
Stayed 2 nights in Jan 2024
Response from Customer Service on 14 Jan 2024
Kendall, it's fantastic to hear you enjoyed your stay at the Raleigh Marriott City Center. We're proud to have contributed to making your trip memorable. We hope to have the pleasure of welcoming you back in the future.

10/10 Excellent

Christine

Liked: Amenities
Beautiful hotel. Fantastic location. Amazing amenities. Pampering. Large rooms. Fantastic bathroom. Comfortable beds. Can access convention center underground. Right by ret hat amphitheater. Right by Raleigh memorial auditorium. Love this hotel!
Stayed 1 night in Jan 2024
Response from Customer Service on 13 Jan 2024
Christine, it's wonderful to hear that you thoroughly enjoyed your stay at the Raleigh Marriott City Center. We're glad you appreciated our prime location, comprehensive amenities, and spacious accommodations. It's delightful to know that the direct access to local points of interest also added value to your stay. Your kind words of appreciation truly mean a lot to our team members. We earnestly look forward to welcoming you back for another visit soon.

10/10 Excellent

Eugene

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Customer Service on 13 Jan 2024
Eugene, we're pleased to see your remarkable rating for Raleigh Marriott City Center. It shows how much you appreciated your stay. We hope to welcome you back in the near future!

8/10 Good

LORRAINE S

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Customer Service on 13 Jan 2024
Lorraine, thank you for your rating of the Raleigh Marriott City Center. The team at our unique and modern hotel appreciates the time you took to provide feedback. We are happy knowing you had a positive experience and hope to have the pleasure of welcoming you back soon.

10/10 Excellent

Cristal

Liked: Cleanliness, staff & service, property conditions & facilities
Loved it.
Stayed 1 night in Dec 2023
Response from Customer Service on 13 Jan 2024
Cristal, it's wonderful to hear you enjoyed your stay at the Raleigh Marriott City Center. We're thrilled you had a lovely experience with us and hope to welcome you back in the future.

10/10 Excellent

Daniel

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Customer Service on 30 Dec 2023
Daniel, thank you for your perfect rating! We're thrilled you enjoyed your stay at the Raleigh Marriott City Center. We appreciated having you as our guest and look forward to welcoming you back soon.

10/10 Excellent

Joseph

Liked: Cleanliness, amenities
Response from Customer Service on 7 Feb 2024
Joseph, thank you for entrusting your stay with Raleigh Marriott City Center. We are delighted to know that you had a positive experience. Our team is looking forward to hosting you again in the future. Safe travels.

10/10 Excellent

Seth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staff was amazing at helping me check in and other questions I had during my stay.
Stayed 2 nights in Dec 2023
Response from Customer Service on 29 Dec 2023
Seth, it's wonderful to hear about your positive experience at Raleigh Marriott City Center. We're glad our front desk colleagues were able to assist you and answer your questions. We value your feedback and look forward to welcoming you back in the future.

8/10 Good

Ronnie

Stayed 2 nights in Dec 2023
Response from Customer Service on 27 Dec 2023
Ronnie, thank you for choosing the Raleigh Marriott City Center during your travels. We appreciate your 8/10 rating on Hotels.com and hope to see you again, aiming to make your next visit a 5-star experience. Safe travels until we meet again.

8/10 Good

DUSHKA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place to stay.
Stayed 1 night in Dec 2023
Response from Customer Service on 27 Dec 2023
Thank you for your positive sentiments. It's great to hear that you enjoyed your stay at Raleigh Marriott City Center. We hope that you'll consider us again for your future travel needs.

10/10 Excellent

Alexander

Travelled with partner
Liked: Amenities
Stayed 1 night in Dec 2023
Response from Customer Service on 26 Dec 2023
Alexander, it's impressive to hear that you had a fantastic stay at Raleigh Marriott City Center. Your top-notch rating truly encourages us to continuously provide exceptional service. We're looking forward to welcoming you back for another exceptional experience. Safe travels!

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice updated rooms.
Stayed 1 night in Dec 2023
Response from Customer Service on 26 Dec 2023
John, it's fantastic to hear you appreciated the recently renovated accommodations at Raleigh Marriott City Center. We're delighted you found them pleasing, and we hope to host you again soon!

10/10 Excellent

Annetta

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Customer Service on 26 Dec 2023
Annetta, thank you for choosing Raleigh Marriott City Center and for taking the time to rate our hotel. We are truly delighted that you had an enjoyable experience. We would love the opportunity to welcome you back for another stellar experience soon.

10/10 Excellent

Stuart

Stayed 1 night in Dec 2023
Response from Customer Service on 26 Dec 2023
Stuart, thank you for your superb rating of Raleigh Marriott City Center. We're delighted that your stay met your expectations. Your feedback is greatly appreciated, and we look forward to welcoming you back in the future.

10/10 Excellent

Travis

Stayed 1 night in Dec 2023
Response from Customer Service on 13 Jan 2024
Travis, it's wonderful to hear that your stay at Raleigh Marriott City Center met your expectations. We appreciate your high rating and we hope to welcome you back in the near future. Thank you for choosing us for your stay.

8/10 Good

J.H.

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I did not like the fact that parking was an extra fee!
Stayed 2 nights in Dec 2023
Response from Customer Service on 23 Dec 2023
J.H., it is wonderful to learn that your stay at the Raleigh Marriott City Center was largely satisfactory. We note your comments on the additional parking charges, a necessity in maintaining the ample, secure parking area we provide. We hope this did not detract too much from your overall experience and we're looking forward to welcoming you back in the near future.

10/10 Excellent

Michele

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Customer Service on 23 Dec 2023
Michele, it's pleasing to hear you enjoyed your time at the Raleigh Marriott City Center. We appreciate your high-score rating, and we are looking forward to welcoming you back on your next visit!