Exterior

Reviews of La Quinta Inn & Suites by Wyndham Raleigh/Durham Southpoint

2.5 out of 5

Reviews

6.8
Rating 10 - Excellent. 278 out of 1006 reviews" "
Rating 8 - Good. 250 out of 1006 reviews" "
Rating 6 - Okay. 181 out of 1006 reviews" "
Rating 4 - Poor. 138 out of 1006 reviews" "
Rating 2 - Terrible. 159 out of 1006 reviews" "

6.8/10

Cleanliness

7.6/10

Staff & service

6.4/10

Amenities

6.6/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

Yanzhong, Woodbridge

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Mar 2024

10/10 Excellent

Shay

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

6/10 Okay

Naomi

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 2 nights in Mar 2024

2/10 Terrible

Nicole

Disliked: Property conditions & facilities
Stayed 2 nights in Mar 2024

6/10 Okay

Steve

Business traveller
Disliked: Cleanliness
.
Stayed 5 nights in Mar 2024

2/10 Terrible

Juan

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the worse experience of my life, I had to call costumer services for different reasons. Once, somebody gets into the next room, he was with a gun, smoking and hotel never made anything for our security, it was the worse!!!
Stayed 7 nights in Mar 2024

6/10 Okay

Kareem

Stayed 1 night in Mar 2024

8/10 Good

Micke

Stayed 1 night in Feb 2024

8/10 Good

Anthony

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024
Response from Danyelle Shearin AGM on 22 Feb 2024
Thank you for your feedback

2/10 Terrible

Lisa

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Danyelle Shearin AGM on 20 Feb 2024
Thank you for your feedback

6/10 Okay

Kristie

Travelled with family
Liked: Staff & service
I loved the look of the outside architecture and the walking path around the outside pool. However, there were several people loitering outside each time we came and went, which was strange. The inside had a persistently musty odor in the lobby, hallways, elevator, and room. For the price, we would do it again! Working AC/Heat, mini-fridge and microwave, lighting, and plumbing. The breakfast spread was pretty decent (waffles, yogurt, all breakfast beverages expected, etc.) and it ran the full time. Thanks for taking care of us!
Stayed 1 night in Feb 2024
Response from Danyelle Shearin AGM on 11 Feb 2024
Thank you for the feedback

8/10 Good

Shannel

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very welcoming location
Stayed 2 nights in Jan 2024
Response from Danyelle Shearin AGM on 11 Feb 2024
Thank you for great feedback

8/10 Good

Shannel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed my stay at this property! Clean an friendly
Stayed 1 night in Feb 2024
Response from Danyelle Shearin AGM on 11 Feb 2024
Thank you for the great feedback

8/10 Good

Shannel

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities
Thank you for having me
Stayed 1 night in Jan 2024
Response from Danyelle Shearin AGM on 11 Feb 2024
Thank you for great feedback

2/10 Terrible

Holli

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The moment I opened the door to our hotel room we saw roaches. I never even set my bags down. We turned around and went to the front desk. We were unable to receive our money back due to booking through a 3rd party (Expedia). We left and stayed at the Comfort Inn next door. When I get home from traveling, I will dispute the La Quinta hotel charges through my credit card.
Stayed 1 night in Feb 2024
Response from Danyelle Shearin AGM on 4 Feb 2024
Thank you for your feedback

10/10 Excellent

Praneeth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jan 2024
Response from Danyelle Shearin AGM on 4 Feb 2024
Thank you for feedback

6/10 Okay

Sal

Travelled with family
Disliked: Staff & service, property conditions & facilities
When I checked in I was told that breakfast would be served from 6am-9am. On the first morning they cleaned up breakfast at 8:30am didn’t eat, on the second day they cleaned up at 8am didn’t eat. I did not try a third time. Horrible
Stayed 3 nights in Jan 2024
Response from Danyelle Shearin AGM on 30 Jan 2024
Thank you for your fedback

10/10 Excellent

Fredrick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Peaceful
Stayed 1 night in Jan 2024
Response from Danyelle Shearin AGM on 30 Jan 2024
Thank you for your feedback

8/10 Good

Aries

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities
Stayed 1 night in Jan 2024
Response from Nic M. on 24 Jan 2024
Thank you for your response!

10/10 Excellent

CYNTHIA

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I don't normally complete these surveys but this time I had to. Extremely pleased with overall experience. Staff was nice. Room was spacious and very comfortable.
Stayed 1 night in Jan 2024
Response from Danyelle Shearin AGM on 22 Jan 2024
great feedback

10/10 Excellent

Cornelius

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and good customer service
Stayed 1 night in Jan 2024
Response from Danyelle Shearin AGM on 22 Jan 2024
great feedback

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff members are always friendly and efficient
Stayed 1 night in Jan 2024
Response from Danyelle Shearin AGM on 22 Jan 2024
great feedback

2/10 Terrible

Tanya

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Disappointed. Dirty floors upon arrival in my room, no housekeeping service available when needed. Homeless coming in the hotel to eat the breakfast, bathroom doors were not doors, had closet doors, big gap under room door inviting enough for rodents
Stayed 2 nights in Jan 2024
Response from Danyelle Shearin AGM on 22 Jan 2024
Thank you for feedback

10/10 Excellent

Fredrick

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pleasant
Response from Danyelle Shearin AGM on 22 Jan 2024
great feedback

10/10 Excellent

Victoria

Stayed 5 nights in Jan 2024
Response from Danyelle Shearin AGM on 22 Jan 2024
great feed back

2/10 Terrible

Wanjiang

Business traveller, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Noise were terrible such as people walked around the hall way and closing their doors.
Response from Danyelle Shearin AGM on 13 Jan 2024
Thank you for the feedback

10/10 Excellent

tania, charlotte

Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast
Stayed 1 night in Dec 2023
Response from Danyelle Shearin AGM on 13 Jan 2024
Thank you for feedback

8/10 Good

Praneeth

Stayed 4 nights in Jan 2024
Response from Danyelle Shearin AGM on 4 Feb 2024
Thank you for the feedback

2/10 Terrible

Daniel F

Business traveller
The hallways wreaked if cigarette smoke. The cable TV only got 12 of the 45 channels they said it did
Stayed 4 nights in Jan 2024
Response from Danyelle Shearin AGM on 9 Jan 2024
Thank you for your feedback

4/10 Poor

Dorethia

Travelled with pets
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
What I liked about the Property it was quiet & clean in the hallways & dining area. What I didn't like is that i had a mouse and they poop that they left around the microwave and bathroom area. Also, there were roaches in the bathroom & on the toilet bowl. I informed two reps at the front desk the Muslim lady & the night shift man I also have pictures that I presented to them. They stated that a manager will contact me on this matter..
Stayed 5 nights in Dec 2023
Response from Danyelle Shearin AGM on 9 Jan 2024
Thank you for your feedback

8/10 Good

Savannah

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024
Response from Danyelle Shearin AGM on 9 Jan 2024
Thank you for your feedback

10/10 Excellent

Shannel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Danyelle Shearin AGM on 9 Jan 2024
Thank you for your feedback

8/10 Good

Mofreh, Wilmington

Stayed 6 nights in Dec 2023
Response from Nic M. on 26 Dec 2023
Thank your for your response.

4/10 Poor

Briani

Liked: Staff & service
Disliked: Property conditions & facilities
The tv remote wouldn’t work the tv. The heat wouldn’t change and the toilet was clogged
Response from Danyelle Shearin AGM on 11 Feb 2024
Thank you for the feedback

8/10 Good

Kris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Solid
The stay was great but the pillows did not feel great.
Stayed 1 night in Dec 2023
Response from Nic M. on 20 Dec 2023
Thank you for your response. Apologies about the pillows.

4/10 Poor

Arunkumar

Disliked: Cleanliness
It could have been much cleaner and comfortable..it’s bit uncomfortable staying in those rooms for some reason.. but humid like feeling and probably the lighting too. It says 3 stars but looks like a 2 star hotel.
Stayed 4 nights in Dec 2023
Response from Nic M. on 20 Dec 2023
Thank you for your response. I apologize for the poor cleaning, and feelings of being uncomfortable.

10/10 Excellent

Mofreh, Wilmington

Stayed 7 nights in Dec 2023
Response from Nic M. on 20 Dec 2023
Thank you for your response.

10/10 Excellent

David

Stayed 1 night in Dec 2023
Response from Danyelle Shearin AGM on 9 Jan 2024
Thank you for your feedback

4/10 Poor

Victor

Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Nic M. on 13 Dec 2023
Thank you for your response.

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic hotel for the price and I couldn’t believe it included a continental breakfast!
Stayed 2 nights in Nov 2023
Response from Nic M. on 13 Dec 2023
Thank you for your positive comments.

10/10 Excellent

Jessica

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay
Breakfast was great for my hangover. I stayed for the corporate Christmas party and would stay again! Enjoyed the spacious room also!
Stayed 1 night in Dec 2023
Response from Nic M. on 13 Dec 2023
Thank you for your positive comments.

2/10 Terrible

WENDY

Disliked: Cleanliness
Stayed 3 nights in Nov 2023
Response from Nic M. on 13 Dec 2023
Thank you for your response.

2/10 Terrible

Lesley

Liked: Cleanliness
Disliked: Property conditions & facilities
Breakfast 6 to 8 am No black out shade Parking lot lights delayed in turning on Nearby highway noise
Stayed 1 night in Nov 2023
Response from Nic M. on 13 Dec 2023
Thank you for your comments, this gives us an opportunity to improve our services.

6/10 Okay

David A

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The property inside was clean and had a smell of cleanliness. The desk clerk was pleasant and solved any problems that I had. What I didn't like was the first room we were assigned. The bathroom wasn't clean but we were able to move to a cleaner room. The only problem with that clean room was that the heating unit in a room was noisy and the toilet handle when flushed hit the top of the tank lid and made a horrible sound.what I didn't like was that the TV could not be played with the light switch being off.
Stayed 1 night in Nov 2023
Response from Nic M. on 13 Dec 2023
Thank you for your comments. I apologize for the issues you experienced. We value the comments as this helps to improve our hotel.

6/10 Okay

austin

Business traveller
Liked: Staff & service
Disliked: Room comfort
Stayed 1 night in Dec 2023
Response from Nic M. on 13 Dec 2023
Thank you for your response.

10/10 Excellent

David

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy Early Checkin
Stayed 1 night in Nov 2023
Response from Nic M. on 13 Dec 2023
Thank you for your response.

10/10 Excellent

Edwin

Stayed 9 nights in Nov 2023
Response from Nic M. on 13 Dec 2023
Thank you for your response.

10/10 Excellent

Briani

Stayed 2 nights in Nov 2023
Response from Nic M. on 20 Dec 2023
Thank you for your response.

6/10 Okay

sarah

Liked: Cleanliness, amenities
Room had adjoining doors and paper thin walls, I could clearly and distinctly hear the woman next door for hours as she talked into the phone, at her friend, and to herself. I could even hear her after I put my ear plugs in an attempt to sleep.
Stayed 2 nights in Nov 2023
Response from Nic M. on 28 Nov 2023
Thank you for your survey, we apologize for the inconvenience of the guest in the next room.

10/10 Excellent

sammy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Nic M. on 28 Nov 2023
Thank you for your survey!