Outdoor pool, open 9:00 AM to 9:00 PM, pool umbrellas, pool loungers

Reviews of Hilton Durham near Duke University

3.5 out of 5
Hilton Durham near Duke University
3800 Hillsborough Rd, Durham, NC

Reviews

8.0

Very good

Rating 10 - Excellent. 485 out of 1017 reviews" "
Rating 8 - Good. 243 out of 1017 reviews" "
Rating 6 - Okay. 131 out of 1017 reviews" "
Rating 4 - Poor. 81 out of 1017 reviews" "
Rating 2 - Terrible. 77 out of 1017 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Mohammed

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good location. Customer service was excellent.
Stayed 1 night in Mar 2024

10/10 Excellent

Kiandra

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent. Bar was great. Breakfast also good.
Stayed 1 night in Mar 2024

8/10 Good

Chris

Liked: Property conditions & facilities
Lobby bar restaurant - decent food, terrible staff. Allowed rude loud behaviour by patrons shouting on video calls. Disappointed with Hilton to say the least.
Stayed 1 night in Mar 2024

10/10 Excellent

Kytima

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Vey nice hotel
Stayed 2 nights in Mar 2024

10/10 Excellent

Buist

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly and helpful.
Stayed 1 night in Mar 2024

10/10 Excellent

Trez F.

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Tina

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was fantastic. Although i thought 20.00 for a biscuit and gravy was a little pricey
Stayed 1 night in Mar 2024

10/10 Excellent

Adrian, Taylor

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place. Close to the hospital. Clean and quiet. Bartenders were great!
Stayed 1 night in Mar 2024

10/10 Excellent

Tarsha

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Teresa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

2/10 Terrible

Umakant, Broadlands

Stayed 1 night in Mar 2024

10/10 Excellent

Sharon

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff. Had a very enjoyable dinner in the restaurant.
Stayed 1 night in Mar 2024

10/10 Excellent

Curtis

Liked: Amenities
Pleasant and helpful people
Stayed 2 nights in Mar 2024

10/10 Excellent

Barry

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent accommodations for the price, with reasonably spacious and very clean room, large and very comfortable bed, and a very friendly and accommodating staff. The only problem was an issue getting on WiFi (which clearly has been a recurring issue based on the staff’s response), but after speaking with staff and then their IT department, they were able make it work. All in all, a really nice stay!
Stayed 2 nights in Mar 2024

6/10 Okay

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

4/10 Poor

meredith

Travelled with partner
Liked: Amenities, property conditions & facilities
We have stayed at this property before and it is super convenient and the staff are fantastic but this time our room wasn’t good at all. The air conditioning didn’t work, they sent someone up to check on it and it was never fixed, just basically a fan blowing which was really annoying. On top of that, the air filter was filthy as was the air vent. It just wasn’t good and I was hot all night.
Stayed 1 night in Feb 2024

8/10 Good

paul

Stayed 1 night in Feb 2024

10/10 Excellent

Marlena

Liked: Cleanliness, staff & service, property conditions & facilities
Easy access to DPAC
Stayed 1 night in Feb 2024

6/10 Okay

Xing

Travelled with family
Liked: Cleanliness, property conditions & facilities
I would not choose this hotel if the ad clearly marks breakfast is not included. There are several hotels in this area with similar price include breakfast. The front desk staff is not very friendly and does not want help customers. She gave me a room and when I ask whether the room is facing the highway or not and she replied that she did not know. As the front desk clerk, l am sure she knows but she just do not want to answer. And when I swiped my credit card for deposit, the transaction has gone through and she kept having doubt that the card has not gone through. And she asked to show her my card. She read out loud of last 4 digits of the card. I felt my privacy was distributed to public.
Stayed 1 night in Feb 2024

2/10 Terrible

Dru

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
There was a bugs in my room and They took 1 hour to come kill it. It stink in my room and it was very loud
Stayed 1 night in Feb 2024

10/10 Excellent

Andrea

Travelled with family
Liked: Amenities
Great property
Stayed 1 night in Feb 2024

10/10 Excellent

Subbarao

Good hotel
Stayed 3 nights in Feb 2024

10/10 Excellent

Toby

Stayed 2 nights in Feb 2024

10/10 Excellent

Claire

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Argelio

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect
Stayed 2 nights in Feb 2024

8/10 Good

Bill

Stayed 2 nights in Feb 2024

10/10 Excellent

Shawn

Business traveller, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Forgot to empty trash can in bathroom
Stayed 1 night in Feb 2024

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Patricia

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very welcoming
Stayed 1 night in Jan 2024

10/10 Excellent

Jessica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I asked for a late check out and was granted it with no questions or hassles or additional fees.
Stayed 1 night in Jan 2024

6/10 Okay

Signe

Travelled with family
Liked: Amenities
Carpet is dirty, hallways smell, and the door to bathroom was warped.
Stayed 1 night in Jan 2024

10/10 Excellent

Michelle

Travelled with family
Liked: Amenities
Great staff!
Stayed 1 night in Jan 2024

10/10 Excellent

Audra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very easy to make the reservation, the staff were lovely, the room was very comfortable. Overall it was a great place to stay.
Stayed 1 night in Jan 2024

6/10 Okay

Melissa

Travelled with partner
The room was located facing the highway and could hear semi trucks and driving by all night making for restless sleep. Also, asked for an hour past check out, 1:00 instead of 12:00. My husband had an appointment at Duke Cancer Center and unsure about the timing. Front desk person told us no and we had to check out before 8. There was no attempt to accommodate us.
Stayed 1 night in Jan 2024

6/10 Okay

Ryan

Stayed 1 night in Jan 2024

2/10 Terrible

Shana

Disliked: Cleanliness, property conditions & facilities
Our blankets were dirty. We asked the front desk to bring us clean sheets and the new sheets were dirty as well. So we left and checked out. I would like a refund
Stayed 1 night in Jan 2024

10/10 Excellent

Malichia

Stayed 2 nights in Jan 2024

10/10 Excellent

Katharine

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean with professional staff. Breakfast is “available” at $20/person for the buffet. Wasn’t expecting that surprise. I thought it was included.
Stayed 1 night in Jan 2024

10/10 Excellent

Michael, Virginia Beach

Stayed 1 night in Jan 2024

6/10 Okay

Robert H

Stayed 1 night in Jan 2024

10/10 Excellent

Bailey

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Jan 2024

10/10 Excellent

Anthony

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

Jeffrey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had passed this place for quite a while and thought it was very cool looking,and then decided to stay there one night. It was very good from the parking, front desk staff, decor, bar, etc. The room was clean, comfortable and everything worked! The only issue was not being clearly informed of a $50 fee that is refunded after approximately 3 days, and the room not having a microwave. Other than that it was very good.
Stayed 1 night in Jan 2024

8/10 Good

Michael

Stayed 2 nights in Dec 2023

8/10 Good

Sandra

Liked: Staff & service
It was OK, needs some updating, paint on ceiling in bathroom bubbling. Big ol wad of gum shoved into register vent in bathroom
Stayed 2 nights in Dec 2023

10/10 Excellent

Linda

Stayed 1 night in Dec 2023

10/10 Excellent

Kendell

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5 star treatment
Check in was a breeze, I was in my room in 3 mins. Room was clean and luxurious, staff was amazing. The hotel was lovely. This will be my stay whenever I come to Duke University Hospital, which will be often.
Stayed 1 night in Dec 2023

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Why no milk
Nice snack area but they don't have milk there which is a horrible thing for such a nice place. Could get it at the restaurant but they closed 10 minutes before I went down stairs and there were still A LOT of people there customers too. Yet absolutely no one could simply get my husband a glass of milk that was upsetting
Stayed 1 night in Dec 2023

8/10 Good

Yen-Shi

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Todd

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023