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"Worst management for the hotel . My brother lost his wallet and I was trying to help him out to get a hotel room , until we can figure out how to get him home . Hotel management refused to check him and made him stay in the cold weather in his rental car.. what kind of human being are they !!! Us her in US we never do something like that .. even though I called the hotel directly and explained the problem with them and they still refused. "

"Good"

"Have stayed at this hotel many times since 2017, was in room 211 this time. As always the room was great, large size with a big shower. Now the new railway station is open its a quick walk through to the town centre. Very handy for the flibco bus to charleroi airport, the bus stops right outside"

"Great hotel converted from the historic church. Great atmosphere, excellent service and comfortable rooms."

"Nice hotel friendly welcome, adequate fitness room decent restaurant parking suitable for a van. What’s not to like 👍 "

"Very nice hotel and lovely, quiet room. All very modern and clean. Beds are big and comfortable. Free bottle of water in the room, but no fridge or tea/coffee making facilities. We did receive a voucher for a coffee/tea from the bar downstairs, which was a nice alternative. It was a proper coffee from a barista machine! There’s a large hotel car park with plenty of parking. We did not eat breakfast, but it looked nice and plentiful. Great hotel and stay!"

"My stay was great in this hotel, all the staff were amazing and friendly. Perfectly clean, breakfast was good. Totally recommend Lucia Paz"

"Located just steps away from the Grand Place, this hotel is charming, clean, comfortable and the staff are wonderfully kind and helpful. The bed has been so comfortable and I have been able to enjoy a plethora of events just steps away. Highly recommend! "

"We had an excellent time at B&B Hotel Mons. The rooms were spacious and comfortable with great bathrooms and comfortable beds. However, the best part of the stay was the customer service. Most notably, Theo, who greeted us at the front desk on both of our visits (we had two nights booked in separated by a night elsewhere). He was warm, genuine, friendly and even provided my partner an opportunity to practice her french. Theo also celebrated our engagement with excitement and glee and made us feel welcoming throughout. I am not sure if there is any reward for a good review. But Theo deserves commendation for his excellent customer service. We plan to return down the line and hope to be greeted with him then too."