Exterior

Reviews of Swiss-Belresort Coronet Peak

3 out of 5
Swiss-Belresort Coronet Peak
161 Arthur's Point Road, Arthur's Point

Reviews

8.0

Very good

Rating 10 - Excellent. 108 out of 319 reviews" "
Rating 8 - Good. 131 out of 319 reviews" "
Rating 6 - Okay. 47 out of 319 reviews" "
Rating 4 - Poor. 20 out of 319 reviews" "
Rating 2 - Terrible. 13 out of 319 reviews" "

8.2/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

7.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Carter

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Mar 2024
Response from Saini Singh , General Manager on 27 Mar 2024
Dear Carter,Thank you for taking the time to share your experience with us. We are delighted to hear that your stay at our hotel was great and met your expectations.We genuinely appreciate your review and look forward to welcoming you back for another wonderful stay in the future. If there's anything more we can do to enhance your next visit, please don't hesitate to let us know.Warm regards,General Manager

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Overall all, execellent valve for money
Stayed 2 nights in Feb 2024
Response from Saini Singh , General Manager on 29 Feb 2024
Dear Andrew,Thank you for taking the time to share your feedback with us. We are delighted to hear that you found our services to be excellent value for money.Our team strives to provide outstanding experiences for our guests, and it's truly rewarding to know that we met your expectations. Your satisfaction is our top priority, and we appreciate your acknowledgment.We look forward to welcoming you back for another exceptional stay in the future. If you have any specific suggestions or areas where we can further improve, please feel free to share them with us.Once again, thank you for choosing us, and we appreciate your positive review.Best regards,General ManagerSaini Singh

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and helpful on arrival. Nice big room. It’s a big bonus having parking on site!
Stayed 1 night in Feb 2024
Response from Saini Singh , General Manager on 29 Feb 2024
Dear Christine,Thank you so much for sharing your positive experience with us! We are delighted to hear that you found our team to be very friendly and helpful upon your arrival. Creating a warm and welcoming environment for our guests is our top priority.We're thrilled that you enjoyed your spacious room, and it's fantastic to know that having on-site parking added to your overall satisfaction. Providing convenient amenities is one of our key focuses, and we're glad it made a positive impact on your stay.Your feedback is truly appreciated, and we look forward to the pleasure of hosting you again in the future. If there's anything specific you'd like to share or if there's anything more we can do for you, please don't hesitate to let us know.Safe travels, and thank you for choosing usWarm regards Saini Singh

6/10 Okay

Melissa

Travelled with partner
Liked: Staff & service
Not bad if you’re looking for a budget stay, the whole property could use an update, stained carpets in the hall way looking drab. NO AC in the rooms- I wish I had knew that before booking. Thankfully during our stay it wasn’t too hot out. Breakfast wasn’t good, kindof dingy and weird eating in a bowling alley. If your not picky then it will be fine but It kindof turned us off. About 10 mins from town which wasn’t bad and a few restaurants right across the street. I think there’s a bus stop right outside it if you aren’t renting a car. Free parking was nice and what made me pick this place. Overall not bad but wouldn’t stay again if I had the choice.
Stayed 3 nights in Jan 2024
Response from Saini Singh , General Manager on 31 Jan 2024
Dear Melissa,Thank you for sharing your insights about your recent stay with us. We sincerely appreciate your candid feedback.We regret any inconvenience caused. Please be assured that we are actively working on a comprehensive renovation to address these concerns.Regarding breakfast in the Strike bowl area, we apologize if it fell short of expectations. As part of our renovation, we are also coming up with new dining facilities to create a more enjoyable atmosphere for our guests, as communicated on our website.We value your positive comments about our location, free parking, and nearby amenities. Your feedback is instrumental in our ongoing efforts to enhance our services.We hope you consider revisiting us in the future after the completion of our renovations, which are aimed at providing a more luxurious and comfortable experience. we look forward to the opportunity to serve you better.Saini Singh/ General Manager

4/10 Poor

Tammie

Stayed 4 nights in Jan 2024

8/10 Good

Paul

Stayed 2 nights in Jan 2024

8/10 Good

jayesh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023

10/10 Excellent

MyungHee

Stayed 4 nights in Dec 2023

8/10 Good

Mario

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We had a nice one night stay
Response from Shubham Kaushal Front Office Manager on 10 Dec 2023
Kia Ora Mario,We would like to thank you for your positive feedback. Once again, we would like to thank you for choosing to stay with us and will be looking forward to seeing you in the near future.Regards,

10/10 Excellent

Paula, Irving

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, about 15 minute drive to the lake/town.
Stayed 1 night in Nov 2023
Response from Shubham Kaushal Front Office Manager on 13 Nov 2023
Kia Ora Paula,We would like to thank you for your positive feedback. Once again, we would like to thank you for choosing to stay with us and will be looking forward to seeing you in the near future.Regards,Shubham KaushalFront Office Manager

10/10 Excellent

kwang seog

Stayed 1 night in Oct 2023

10/10 Excellent

Grishma

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like everything and so convenient will be in thr same hotel if we plan for south again. Thanks guys
Stayed 2 nights in Oct 2023
Response from Shubham Kaushal Front Office Manager on 23 Oct 2023
Kia Ora Grishma,We would like to thank you for your positive feedback. Once again, we would like to thank you for choosing to stay with us and will be looking forward to seeing you in the near future.Regards,

8/10 Good

Stacy

Travelled with partner
Evertthing you would need is there friendly staff clean room very hot water and the food was great at the restaurant
Stayed 2 nights in Oct 2023
Response from Shubham Kaushal Front Office Manager on 18 Oct 2023
Kia Ora Stacey,We would like to thank you for your positive feedback. Once again, we would like to thank you for choosing to stay with us and will be looking forward to seeing you in the near future.Regards,

8/10 Good

Kee Sing

Liked: Cleanliness, staff & service
Stayed 2 nights in Oct 2023

10/10 Excellent

Anj

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our go to accomodation, close to Q’town but way from the madness. Excellent parking, close to restaurants/pub, Onsen across the road, Bowling! Very quiet and lovely warm spacious rooms. Staff generally very friendly, great place to stay.
Stayed 2 nights in Oct 2023
Response from Shubham Kaushal Front Office Manager on 17 Oct 2023
Kia Ora Anj,We would like to thank you for your positive feedback. Once again, we would like to thank you for choosing to stay with us and will be looking forward to seeing you in the near future.Regards,

10/10 Excellent

Arshiya

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff just made our stay even better. They are more than happy to go out of the way to help you. The best customer experience I've ever had. Highly recommended.
Stayed 4 nights in Oct 2023
Response from Shubham Kaushal Front Office Manager on 13 Oct 2023
Kia Ora Arshiya,We would like to thank you for your positive feedback. Once again, we would like to thank you for choosing to stay with us and will be looking forward to seeing you in the near future.Regards,

10/10 Excellent

Sreekumar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel room was excellent Location was very good
Stayed 3 nights in Sep 2023
Response from Shubham Kaushal Front Office Manager on 1 Oct 2023
Kia Ora Sreekumar,We would like to thank you for your positive feedback. Once again, we would like to thank you for choosing to stay with us and will be looking forward to seeing you in the near future.Regards,

10/10 Excellent

Tracy

Liked: Cleanliness, staff & service
Excellent affordable and comfortable stay - easy access to the slopes and the city
Stayed 1 night in Aug 2023
Response from Shubham Kaushal Front Office Manager on 26 Aug 2023
Kia Ora Tracy,We would like to thank you for your positive feedback. Once again, we would like to thank you for choosing to stay with us and will be looking forward to seeing you in the near future.Regards,

10/10 Excellent

Debora

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay for the price. Room was clean and spacious & bathroom facilities were good.
Stayed 7 nights in Aug 2023
Response from Shubham Kaushal Front Office Manager on 22 Aug 2023
Kia Ora Debora,We would like to thank you for your positive feedback. Once again, we would like to thank you for choosing to stay with us and will be looking forward to seeing you in the near future.Regards,

8/10 Good

Ross

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would recommend
Stayed 2 nights in Aug 2023
Response from Saini Singh , General Manager on 14 Aug 2023
Dear Ross,We extend our heartfelt gratitude for selecting our establishment for your recent stay. Your patronage is sincerely appreciated, and we are delighted to have had the opportunity to host you.We are excited to share that we are diligently working on the launch of a captivating new restaurant on our premises. This endeavor is aimed at enhancing your experience even further, and we look forward to unveiling this new offering in the near future.It would be our utmost pleasure to welcome you back to our property on your future visits to the area. Please know that our doors are always open to provide you with another exceptional stay, enriched by our continued commitment to delivering the finest hospitality.Thank you once again for choosing to stay with us. We eagerly anticipate the privilege of hosting you again in the forthcoming days.Warm regards,Saini SinghGeneral Manager

8/10 Good

Shawny

Liked: Cleanliness, staff & service
Stayed 2 nights in Jul 2023
Response from Saini Singh , General Manager on 14 Aug 2023
Dear Esteemed Guest,We extend our heartfelt gratitude for selecting our establishment for your recent stay. Your patronage is sincerely appreciated, and we are delighted to have had the opportunity to host you.We are excited to share that we are diligently working on the launch of a captivating new restaurant on our premises. This endeavor is aimed at enhancing your experience even further, and we look forward to unveiling this new offering in the near future.Thank you once again for choosing to stay with us. We eagerly anticipate the privilege of hosting you again in the forthcoming days.Warm regards,

10/10 Excellent

Yinzhi

Liked: Cleanliness, staff & service, property conditions & facilities
Onsen is just on the otherside with 1 min walk. The room is very good and the staff is kind. We checked out late and she reminded us instead of gave us extra charge. The parking lot is a little bit muddy due to the rain.
Stayed 1 night in Jul 2023
Response from Shubham Kaushal Front Office Manager on 20 Jul 2023
Kia Ora Yinzhi,We would like to thank you for your feedback. Once again, we would like to thank you for choosing to stay with us and will be looking forward to seeing you in the near future.

8/10 Good

Christine Margaret

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff
Stayed 2 nights in Jun 2023
Response from Shubham Kaushal Front Office Manager on 25 Jun 2023
Kia Ora Christine,We would like to thank you for your positive feedback. Once again, we would like to thank you for choosing to stay with us and will be looking forward to seeing you in the near future.

10/10 Excellent

Paula

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2023
Response from Saini Singh , General Manager on 14 Aug 2023
Dear Paula,We extend our heartfelt gratitude for selecting our establishment for your recent stay. Your patronage is sincerely appreciated, and we are delighted to have had the opportunity to host you.We are excited to share that we are diligently working on the launch of a captivating new restaurant on our premises. This endeavor is aimed at enhancing your experience even further, and we look forward to unveiling this new offering in the near future.It would be our utmost pleasure to welcome you back to our property on your future visits to the area. Please know that our doors are always open to provide you with another exceptional stay, enriched by our continued commitment to delivering the finest hospitality.Thank you once again for choosing to stay with us. We eagerly anticipate the privilege of hosting you again in the forthcoming days.Warm regards,Saini Gurpreet SinghGeneral Manager

10/10 Excellent

Simon, Auckland

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The room was clean, tidy and spacious. We found it good value for money and was handy to the activities we were wantimg to do. Carparking was easy.
Stayed 2 nights in Jun 2023
Response from Shubham Kaushal on 18 Jun 2023
Dear Simon,Thank you for sharing your recent experience with us. We are thrilled to hear that you had a positive stay and found our rooms clean, tidy and spacious. It is always our goal to provide comfortable accommodations at a fair price, and we are glad that we achieved this during your stay. We hope to have the pleasure of welcoming you back to our hotel in the near future, should your travels bring you to the area.Kind regards,

10/10 Excellent

Nathan

Liked: Cleanliness, staff & service, property conditions & facilities
Only 10-15 mins to town and nice quiet location. Good facilities and room.
Stayed 7 nights in Jun 2023
Response from Shubham Kaushal on 18 Jun 2023
Hi Nathan,Thank you for staying with us and sharing your feedback. We look forward to welcoming you back the next time you visit the area.Kind regards,

8/10 Good

Ryan

Liked: Staff & service
Stayed 2 nights in Jun 2023

2/10 Terrible

Amy

Stayed 2 nights in Jun 2023

10/10 Excellent

Davinder

Liked: Staff & service, property conditions & facilities
Car parking is not cemented.
Stayed 4 nights in May 2023
Response from Shubham Kaushal Front Office Manager on 29 May 2023
Kia Ora Davinder,We would like to thank you for your feedback. Car park renovation is a part of our plan and will be acted upon in the near future. Once again, we would like to thank you for choosing to stay with us and will be looking forward to seeing you in the near future.Regards,

8/10 Good

Peter

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice looking property but a bit tired inside. Nothing to worry abouttho.
Stayed 1 night in May 2023
Response from Shubham Kaushal Front Office Manager on 28 May 2023
Kia Ora Peter.We would like to thank you for your positive feedback. Once again, we would like to thank you for choosing to stay with us and will be looking forward to seeing you in the near future.Regards,

8/10 Good

Joanna Mae

Travelled with family
Liked: Cleanliness, staff & service
Staff were amazing, friendly and helpful. Very close to central Queenstown, but lovely to be out of the city, in the quiet. Across from Onsen pools and a couple of nice dining options. Their restaurant was being upgraded during our stay, so that would make a difference having a restaurant open.
Stayed 3 nights in May 2023
Response from Shubham Kaushal Front Office Manager on 16 May 2023
Kia Ora Joanne,We would like to thank you for your positive feedback. Once again, we would like to thank you for choosing to stay with us and will be looking forward to seeing you in the near future.Regards,

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023

8/10 Good

Bianca

Stayed 2 nights in May 2023

10/10 Excellent

Maree

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2023

8/10 Good

Fiona

Business traveller
Liked: Cleanliness, staff & service
I would stay again when travelling for work. Felt safe and comfortable. Large room with everything you need.
Stayed 1 night in May 2023
Response from Front Office Manager on 10 May 2023
Kia Ora Fiona,We would like to thank you for your positive feedback. Once again, we would like to thank you for choosing to stay with us and will be looking forward to seeing you in the near future.Regards,Shubham Kaushal

10/10 Excellent

Logeswari

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
spacious and clean
A little out of town, but that was part of the charm. Good service, large clean room with a bath!! that was the icing on the cake for me. Onsite restaurant was great after a long day of driving. the food was average Great cooked breakfast!!
Stayed 1 night in Apr 2023
Response from Shubham Kaushal Front Office Manager on 3 May 2023
Kia Ora LogeswariWe would like to thank you for your positive feedback. Once again, we would like to thank you for choosing to stay with us and will be looking forward to seeing you in the near future.Regards,

8/10 Good

Bianca

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a wonderful stay at this place! It may not be fancy, but that's exactly what drew me to it for a couple of nights. The rooms were practical and the bed was exceptionally comfortable, which made my stay even more enjoyable. The staff were incredibly friendly and helpful, which added to the overall experience. In addition, the Rakau pizza place and Cargos across the road offered delicious food and a great atmosphere that I couldn't resist. What's more, the location was perfect for exploring nearby areas such as Queenstown and Arrowtown as well as some lovely walking tracks by the Shotover River. Plus, the added bonus of a free game of bowling was an unexpected treat! Overall, I would definitely stay here again and highly recommend it to anyone looking for a comfortable and convenient stay in the area.
Stayed 2 nights in Apr 2023
Response from Front Office Manager on 25 Apr 2023
Kia Ora Bianca,We would like to thank you for your positive feedback. Once again, we would like to thank you for choosing to stay with us and will be looking forward to seeing you in the near future.Regards,Shubham Kaushal

8/10 Good

Elizabeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2023

8/10 Good

Dr Jennifer, Lanai City

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would of given 5 stars but the facility is under construction. The staff is amazing from front desk to housekeeping.
Stayed 1 night in Apr 2023
Response from Front Office Manager on 25 Apr 2023
Kia Ora Jennifer,We would like to thank you for your positive feedback about our staff. Once again, we would like to thank you for choosing to stay with us and will be looking forward to seeing you in the near future.Regards,Shubham Kaushal

10/10 Excellent

Wendy and Peter

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking area flooded and very unacceptable
Stayed 7 nights in Apr 2023
Response from Front Office Manager on 25 Apr 2023
Kia Ora Wendy,We would like to thank you for your feedback. We are currently working on repairing the parking area and hopefully be your next stay it will be renovated completely.Once again, we would like to thank you for choosing to stay with us and will be looking forward to seeing you in the near future.Regards,Shubham Kaushal

10/10 Excellent

Mariusz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommended
Friendly, helpful staff. Clean, comfortable room. Nice, quiet location. Reasonably priced.
Stayed 2 nights in Apr 2023
Response from Swiss Bel Pounamu Apartments on 18 Apr 2023
Thank you for your amazing review! We are glad you have a great stay and we look forward to welcoming you back again soon!

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities
Nice room. Clean, spacious with good bathroom. The parking lot has some big water puddles so be careful driving in.
Stayed 2 nights in Apr 2023
Response from Front Office Manager on 17 Apr 2023
Kia Ora Kimberly,We would like to thank you for your positive feedback about our room. Once again, we would like to thank you for choosing to stay with us and will be looking forward to seeing you in the near future.Regards,Shubham Kaushal

10/10 Excellent

Someswaran

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, Excellent breakfast options, onsite parking, bowling inside the hotel, close to the activities.
Stayed 7 nights in Apr 2023
Response from Front Office Manager on 14 Apr 2023
Kia Ora Someswaran,We would like to thank you for your positive feedback. Once again, we would like to thank you for choosing to stay with us and will be looking forward to seeing you in the near future.Regards,Shubham Kaushal

8/10 Good

N

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Good hotel with friendly staff
The staff was very friendly and professional. The room spacious and clean. The location of the hotel is also very good. The only things to improve were - the matress was too soft and the walls quite thin. Otherwise had a good short stay
Stayed 1 night in Apr 2023
Response from Front Office Manager on 14 Apr 2023
Kia Ora,We would like to thank you for your positive feedback. Once again, we would like to thank you for choosing to stay with us and will be looking forward to seeing you in the near future.Regards,Shubham Kaushal

4/10 Poor

Will

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Apr 2023
Response from Front Office Manager on 3 May 2023
Kia Ora Will,We would like to thank you for your feedback. Because you have rated us 2 out 5, can we please request you to reach out to us so that we can work on your feedback.Once again, we would like to thank you for choosing to stay with us and will be looking forward to seeing you in the near future.

10/10 Excellent

Ezekiel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nothing was a great place
Stayed 1 night in Apr 2023
Response from Front Office Manager on 11 Apr 2023
Kia Ora Ezekiel,We would like to thank you for your positive feedback. Once again, we would like to thank you for choosing to stay with us and will be looking forward to seeing you in the near future.Regards,Shubham Kaushal

8/10 Good

David

Liked: Cleanliness, staff & service
Good size room with huge TV. Needs some money spent on car park and carpets
Stayed 2 nights in Mar 2023
Response from Shubham Kaushal Front Office Manager on 6 Apr 2023
Kia Ora David,We would like to thank you for your positive feedback about our room. We already have corridor carpet replacement plan in the pipeline.Once again, we would like to thank you for choosing to stay with us and will be looking forward to seeing you in the near future.Regards,

4/10 Poor

Amanda

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The staff were way overworked due to there not being enough of them causing the property to become run down
Stayed 1 night in Apr 2023
Response from Shubham Kaushal Front Office Manager on 6 Apr 2023
Kia Ora Amanda,We would like to thank you for your feedback. We do have enough staff available to cater our guest needs but sometimes our premises gets super busy as hospitality is not a fixed business that is why it might would have looked that the staff is busy.Once again, we would like to thank you for choosing to stay with us and will be looking forward to seeing you in the near future.Regards,Shubham KaushalFront Office Manager

10/10 Excellent

astrid

Travelled with partner
Liked: Cleanliness, staff & service
A little worn down. Good value. Staff were very helpful and the breakfasts were great. Do need a car to stay tho as a bit out of town
Stayed 3 nights in Mar 2023
Response from Shubham Kaushal Front Office Manager on 6 Apr 2023
Kia Ora Astrid,We would like to thank you for your positive feedback. Once again, we would like to thank you for choosing to stay with us and will be looking forward to seeing you in the near future.Regards,

6/10 Okay

Sylvia

Liked: Staff & service
Disliked: Property conditions & facilities
Not very happy with the hotel due to very noisy. Could hear people outside, next room and even as cars arrived. The breakfast was nothing special and most good was not available by 830 am as cook had already finished and gone.
Stayed 3 nights in Mar 2023
Response from Shubham Kaushal Front Office Manager on 6 Apr 2023
Hi Sylvia,We would like to thank you for your feedback. We always advice our guests to contact our reception team in case they face any noise related issues so that we can resolve the issue during the stay. The breakfast often gets busy and we refill it time to time as well. Once again, we would like to thank you for choosing to stay with us and will be looking forward to seeing you in the near future.Regards,