Kia Ora Megan, thank you for your visit and top rating. I'm thrilled you enjoyed the comfort of your rooms. For feature stays please consider booking into one of our Premium rooms which feature TVs, or perhaps get one of the projectors form Reception for a great night in. I hope we can welcome you back in the near future.

Kia ora Cheryl, thank you for your great review and top scores. I'm thrilled you enjoyed all aspects of your stay - form our sustainable practices to the comfort of the rooms, and of course our wonderful restaurant. Looking forward to welcoming you back for more. Kind regards, Marina

Hi Lorna, thank you for your visit and top scores. I hope to welcome you back sometime soon.Kind regards,Marina

Dera Kerri, I'm delighted to read you enjoyed all aspects of your stay, from our wonderful restaurant offering to the comfort of the rooms and the hotel special spot. I hope to welcome you back sometime in the near future. Kind regards, Marina

HI Christine, thank you for your visit and detailed review. We have over 10 different room types and although the overall decor is dark the rooms with mountain or lake get more natural light, and some do have TVs. We are investigating the issue with shower mixer in some rooms and hope to have a solution soon. Thank you and I look forward to welcoming you back and introduce you to alternate room type. Kind regards, Marina

Hi Artur, thank you for your stay and tops scores. I'm thrilled you enjoyed the comfort of the queen bunk beds. Hope to welcome you back sometime soon. Kind regards, Marina

Hi Paulina, thank you for your recent stay and review. Due to peak season in Queenstown during your stay, our popular restaurant and facilities do get booked out in advance, we send a pre-arrival message to all guests a week prior to stay to encourage advanced bookings. I hope you can return to have a full Sherwood experience. Please contact me directly should I be able to assist. Kind regards, Marina

Dear Beth, I'm thrilled you enjoyed our special location and made the most of your stay in Queenstown, enjoying the stunning views and walk along the lake. We would love to welcome you back on your next visit. Kind regards, Marina

HI Grace, thank you for your visit. In line with our sustainability commitments, the rooms feature carpet display carpet tiles are made of recycled fishnets and its mesh look may come across as older but I'll investigate the carpet in the room you stayed.Kind regards,Marina

Hi Tony,I'm terribly sorry the neighbouring guests were so disturbing. We have a 24/7 mobile number for guests to contact our Reception team but our Facebook page is not monitored 24/7. We are looking for solutions to improve accessibility to contact our team during your stay, thank you for your feedback. Kind regards, Marina

Hi Taeyeon, thank you for your review and I'm terribly sorry to Hera you have not enjoyed your stay with us.I'm terribly sorry you were affected by the issue we had with our boiler that day and that you did not feel looked after despite our efforts - I agree no hot water was very impactful. Should I be able to rectify in any way, please contact me directly. Kind regards, Marina

hI Nadine, thank you for your recent visit and review . I'm delighted you enjoyed our the serenity of our place for a and the amazing restaurant offering curated by our restaurant team. We hope to welcome you back sometime soon. Kind regards,

Hi Janet, I'm thrilled you have enjoyed the amazing restaurant offering and hope we have the pleasure of welcoming you back in the near future. Kind regards,

Hi Osvaldo, I'm glad you had a relaxing stay with us, enjoying the room and the ambience of our special place. We hope to welcome you back on your next visit. Kind regards, Marina

Dear Steven, thank you for your visit and review. I'm thrilled you enjoyed the aspects that me us special. Our food & beverage offering is unique, crafted and personal; reflected on awards such as Two Hats by Cuisine. We hope to have the pleasure of welcoming you back in the near future. Kind regards,

HI Leigh, I'm thrilled to read you and your family had such a wonderful stay, from the comfort of the rooms to the facilities and our great staff.Let us know what you have in mind for the breakfast suggestion and I'll hoarily share with our restaurant team.Looking forward to welcoming you back again. Kind regards, Marina

HI Edmund, thank you for your visit and reviewed. I'm thrilled you enjoyed and hope to welcome you back sometime soon. Kind regards, Marina

Hi Jeffrey, I'm glad you enjoyed the aspects that make a stay at Sherwood so special. We look forward to welcoming you back sometime soon. Kind regards, Marina

Dear Fatemeh, thank you for your review and I'm glad you enjoyed your stay. I'm excited to share that we are about to launch a body lotion matching the line of natural amenities we got developed for us. It should be in rooms for your next stay - if not quite there yet please let me know you are coming and I'll ensure you can be the first guest to try. Kind regards, Marina

Thank you for your review Tristan. I look forward to welcoming you back. Kind regards, Marina

Kia Ora Liuna, thank you for your recent visit and top rating. I hope we have the pleasure of welcoming you back sometime soon. Kind regards

Kia Ora Wei Syuan, thank you for your visit and review. I'm thrilled you enjoyed our settings. Hoping we have the pleasure of welcoming you back sometime soon. Kind regards

Hi Patricia, thank you for your recent visit and feedback. I'm terribly sorry for the late check in - we had a few of our staff members off sick and were unable to have the rooms ready at the usual time. I hope you enjoyed the bottle of Chardonnay, as a small gesture of apology. Kind regards, Marina

Hi Isaac, I'm glad you enjoyed your stay, in particular our attentive staff. I'm sorry we had no available seating in our restaurant - we highly recommend advanced bookings. We are the only Two Hats hotel restaurant and I hope you had the chance to try our superb offering. Kind regards

Hi Herman, thank you for your visit and review. Our rooms are very unique and should we have the pleasure of welcoming you back we can assist you to chose the best suitable room (we have 11 room types!) - although we don't have freezer in the rooms, we can always assist by placing in our kitchen freezer. Kind regards,

Kia Ora Andrew, I'm so sorry to hear you r were disappointed with your choice of room. Thankfully we have over 10 room types available for you to chose from, with the Lodge Queen been our entry level room type. In future stays please feel free to contact me directly so I can assist with the room selection to ensure you enjoy your accommodation, as well as all of our offerings. I'm glad the team was able to assist with your laundry, and trust you continue to enjoy your travels around New Zealand. Kind regards,

HI Gwen, thank you for your recent stay and top review. I hope we have the pleasure of welcoming you back sometime soon. Kind regards, Marina

Kia ora Harinder, thank you for the top rating following your visit. I'm delighted you enjoyed the comfort of the room and the whole set up of our special place. Kind regards,

Kia Ora C - thank you for the recent visit and top rating. Looking forward to welcoming you back. Kind regards.

Kia ora Ellen, I'm delighted you and your son enjoyed your recent stay and the special aspects of our offering and property. I look forward to welcoming you back in the near future. Kind regards

Kia ora Douglas, I'm so glad you enjoyed you recent stay. Feel free to contact me directly if you wish to elaborate on the aspects that we fell short on getting the top scores for you. Kind regards

Kia ora Neil, thank you for your recent visit. I'm glad you enjoyed our location, lease of access, free parking and the ambience our special place offers. Hope to welcome you back sometime soon. Kind regards