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Overall the stay at Novotel was underwhelming but did the job. It was very central so I can’t fault that. The staff were very friendly at all times. The bed was comfy also. However, it’s very outdated - namely the interior and our room appliances. Our hairdryer smelt and sounded like it was about to catch on fire and had to be changed. The iron had obviously burned the previous clothing item and the residue came out on my shirt and ruined it. Also, housekeeping didn’t come one day and when they did, didn’t collect our dirty cutlery. I probably wouldn’t stay again.
Madison
Stayed 3 nights in Mar 2024
4/10 Poor
Pamela
18 Mar 2024
I was rushed through the check in process only to discover when trying to access my room that the key did not work. Back to reception, room key fixed but no apologies no offer if anything to compensate for my troubles.
Pamela
Stayed 1 night in Mar 2024
10/10 Excellent
Jan
Travelled with group
7 Mar 2024
Liked: Amenities
Very helpful staff, Lauren went above and beyond helping us get settled. The property is very close to all the activities.
Jan
Stayed 1 night in Mar 2024
Response from Josh on 9 Mar 2024
Hi Jan, Thankyou so much for the review! I cannot wait to share your feedback with Lauren who will be so very grateful for the recognition. Thank you again and we hope to welcome you back again in the future.
Excellent location. All of downtown Queenstown is easily walkable as are most attractions. Surrounded by dining and shopping plus the Queenstown garden and walking trail starts nearby. They do have large busloads of people coming and going by bus, so common areas can be quite crowded. Staff handle it well and clearly have a system that works. The convenience was well worth the occasional crowd as we did not have a car.
Linda
Stayed 2 nights in Mar 2024
Response from Josh on 9 Mar 2024
Hi Linda, Thank you so much for the detailed feedback! I look forward sharing your comments with the concierge team that their hardwork and planning has not gone un-noticed. I also loved reading how much you enjoyed the location of the Hotel. We are well located and it makes it so easy to walk around town. Thank you again and we hope to see you again in the future.
Hi Stephen, Thank you for taking the time to provide us with feedback about your recent stay. We are very pleased to see how much you enjoyed your stay, we hope the next time you stay we are able to improve the score. Have a good day!
Conditions of rooms a little dated. When we checked in there was hair on bathroom floor and in tub. After that room was cleaned well. Wonderful location. Overall very good experience.
Mike
Stayed 5 nights in Feb 2024
Response from Josh on 9 Mar 2024
Hi Mike, Thank you for your review of the rooms. We understand the rooms are a little dated but we are in the process of working through plans to update. I cannot wait to tell the housekeeping team about the positive comments you have made. Thank you again and we hope to see you again in the future.
Lauren checked us in and she was very helpful and extremely pleasant. Rooms were crispy clean and very comfortable. Great location. Just a short walk to the lake.
Jan
Stayed 3 nights in Feb 2024
Response from Josh on 9 Mar 2024
Hi Jan, Thank you again for the second glowing review about Lauren. I am sure she will love all the attention. Have a good day!
Hi Tina, I love this review! Seeing our guests rate us so highly we must be doing something right at the Hotel. I look forward to sharing this with the team at the hotel who will be thankful their hardwork paid off. Thank you again and we look forward to seeing you again in the future.
You can't beat the location next to town for walking.
Christopher
Stayed 1 night in Feb 2024
Response from Josh on 1 Mar 2024
Hi Christopher, Thank you so much for the amazing review! It is so pleasing to see how much you enjoyed the Hotel during your recent trip. We look forward to seeing you again for another perfect stay!
8/10 Good
Nicola
Travelled with family
25 Feb 2024
Slightly older property. Rooms are compact, but comfortable
Nicola
Stayed 3 nights in Feb 2024
Response from Josh on 1 Mar 2024
Hi Nicola, Thank you for your comments. We are aware our rooms are a little older and we are working on a plan on how to tackle this as soon as possible. Despite this I am still very appreciative of the score you have given us. We look forward to seeing you again in the future.
Hi Judith, I am so grateful for your review! It is so pleasing to read how much of a positive impression the Hotel has left if you rated us so highly. I look forward to welcoming you back in the future.
great place to be close to the vibe of Queenstown. Staff always friendly and helpful.
place is looking a little tired but still clean and comfortable
Andrea
Stayed 1 night in Feb 2024
Response from Josh on 1 Mar 2024
Hi Andrea, Thank you for your review! Thank you for your comments about the staff. They are one of the best teams I have worked with in my time with Accor, I look forward to sharing this with the team you would have interacted with during your time here. Thank you again and we look forward to seeing you again soon!
The location is excellent for enjoying downtown queenstown amenities (food, music, movies, bus, boats, etc) and lakeside beaches, parks, waterfront activity and dining. Truly the best location in town , if not seeking isolation.
Catherine
Stayed 4 nights in Jan 2024
Response from Josh on 1 Mar 2024
Hi Catherine, I loved reading your review of the Novotel Queenstown. It is safe to say you had an amazing time. Thank you again and we look forward to welcoming you back in the future.
Hi David, Thank you so much for leaving an incredible review! I enjoyed reading how much you loved the location of the Hotel. Thank you again and we hope to see you again soon!
6/10 Okay
Paul C
29 Jan 2024
Great customer service
Paul C
Stayed 3 nights in Jan 2024
Response from Josh on 31 Jan 2024
Hi Paul, Thank you for the review. I look forward to sharing your comments with the team and the service they provided during your stay. We thank you again and look forward to welcoming you back in the future.
8/10 Good
Tahl
28 Jan 2024
Tahl
Stayed 2 nights in Jan 2024
6/10 Okay
Trinh
27 Jan 2024
This was the perfect location… but I feel it was a bit run down and pricey. The breakfast was nice and had a good variety. Off site parking was $23 a day
Trinh
Stayed 2 nights in Jan 2024
Response from Josh on 5 Feb 2024
Hi Trinh, Thank you for the review. I am pleased to read how much you enjoyed our location! We are aware of our aging product and we do aim to work with our Owners to improve the aging product. Thank you again for the review and have a good day!
Hi Grace, We loved the review! I look forward to sharing this with the team at the Hotel. We also look forward to seeing you again in the future for another great stay!
10/10 Excellent
Ana
Travelled with group
24 Jan 2024
Liked: Cleanliness, staff & service, amenities
The service was great, friendly and accommodating! The location was also great, I loved my stay here!
Ana
Stayed 1 night in Jan 2024
Response from Josh on 5 Feb 2024
Hi Ana, Thank you for the perfect review! The team will love the feedback you have left. We look forward to seeing you again for another perfect stay.
Hi Imran, We loved the seeing this perfect review. We must have left quite the impression during your stay. We look forward to greeting you again in the future.
8/10 Good
Jane
18 Jan 2024
Jane
Stayed 3 nights in Jan 2024
Response from Josh on 5 Feb 2024
Hi Jane, Thank you for the near perfect review. I do wish you left a few comments to tell us where improvement was needed to make it perfect. Thank you again and have a good day!
10/10 Excellent
Shashikala
Travelled with family, Travelled with family and small children
17 Jan 2024
Liked: Amenities
None
Shashikala
Stayed 3 nights in Jan 2024
Response from Josh on 5 Feb 2024
Good Morning, Thank you for taking the time to leave us a perfect review. We hope you stay with us again for another perfect stay in Queenstown.
The breakfast buffet is awesome. The staff are very friendly. The concierge is great and helped us find last minute activities. The onsite laundry is a life saver.
Hari
Stayed 3 nights in Dec 2023
Response from Josh on 5 Feb 2024
Hi Hari, Thank you for your kind words about our Hotel. I am so pleased to read you enjoyed everything from the breakfast to the onsite laundry. We hope you stay again in the future for another perfect stay.
Hi Mark, Thank you for the perfect score! So amazing to see this on one of our reviews. I hope you do choose to stay with us again in the future!
8/10 Good
Wojciech, Frisco
Travelled with family
2 Jan 2024
Liked: Cleanliness, staff & service, amenities
Great location in Queenstown. Hotel starts to show its age in places, but is a great place to stay anyways.
Wojciech
Stayed 3 nights in Dec 2023
Response from Josh on 3 Jan 2024
Good Morning, Thank you for your kind words! We're delighted you appreciated our prime location in Queenstown. Your feedback is valuable, and we're continuously working to ensure a great experience for our guests. We hope to welcome you back soon!
The location is hard to beat! You can literally walk to the lake and be in down town within 5 mins. The rest is so so but if you plan to spend a lot of time in the town the connivence of the location trumps everything else.
Xin
Response from Josh on 3 Jan 2024
Hi Xin, Thank you for highlighting our unbeatable location! We're thrilled you found it so convenient for exploring the town. We hope to see you again soon!
8/10 Good
Priyanka
Travelled with family
29 Dec 2023
Liked: Amenities
Priyanka
Stayed 5 nights in Dec 2023
Response from Josh on 3 Jan 2024
Thank you for the amazing review We're thrilled to have met your expectations and hope to welcome you back soon for another great experience where we can get a perfect score next time.
It was a really nice place to stay. Close to the lake and all the restaurants. Really in the heart of things. It was clean and cleaned every day! Beds were super comfortable. All of the sky channels on TV. Very amenable to families as kids were running around happily until midnight or even later. But be aware, there is NO parking. If you have a rental car, be ready for pain. Trying to find on street parking is nearly impossible. They have an agreement with a parking garage some distance away. But at a cost of $23 per 24hrs.
Verified traveller
Stayed 3 nights in Dec 2023
Response from Josh on 3 Jan 2024
Hello, Thank you for choosing to stay with us and for sharing your experience! We're thrilled you enjoyed our central location, cleanliness, comfy beds, and family-friendly atmosphere. Your feedback about parking is valuable, and we'll work on making it more convenient for our guests. We hope to welcome you back for another great stay!
8/10 Good
Gavin
27 Dec 2023
Gavin
Stayed 2 nights in Dec 2023
Response from Josh on 3 Jan 2024
Thank you for the fantastic review! We're thrilled to have exceeded your expectations and look forward to welcoming you back for another exceptional experience.
Amazing interconnected one bedroom suite and twin room on the top floor. Convenient location. Nice and clean. Friendly staff. Had a very nice Christmas night here. Thanks
Ting
Stayed 1 night in Dec 2023
Response from Josh on 3 Jan 2024
Hi Ting, Thank you for spending your Christmas night with us! We're thrilled you enjoyed our interconnected suite, convenient location, cleanliness, and the friendly staff. It was a pleasure hosting your stay and being part of your holiday memories.
Great staff, perfect hotel, best food and lots of other unique features. Will miss here a lot.
Hooyar
Stayed 5 nights in Dec 2023
Response from Josh on 3 Jan 2024
Hello Hooyar, Thank you for your kind words! We'll miss having you here too. It's wonderful to hear you enjoyed our staff, hotel, food, and unique offerings. Wishing you all the best until we meet again!
Pleasant stay with two kids. Great location and service. Will definitely stay again.
The Room space is a bit limited, but overall Happy accommodation.
Zhifeng
Stayed 2 nights in Dec 2023
Response from Josh on 3 Jan 2024
Hi Zhifeng, Thank you for choosing us for your family stay! We're thrilled you enjoyed our location, service, and had a pleasant experience overall. Your feedback about the room space is noted, and we look forward to hosting your family again soon!
My stay at Novotel was wonderful. The waterfront view was exquisite. The room was comfortable. The breakfast had a great selection as well. Would surely visit again.
Amrutha
Response from Josh on 3 Jan 2024
Morning Amrutha, Thank you for sharing your wonderful experience! We're delighted you enjoyed the waterfront view, comfortable room, and breakfast selection. We can't wait to welcome you back!
Great location in heart of city. excellent facility.
Mary
Stayed 1 night in Dec 2023
Response from Josh on 3 Jan 2024
Hi Mary, Thank you for highlighting our prime location and excellent facilities! We're thrilled you enjoyed your stay with us. We look forward to welcoming you back in the future.
Great property right on the lake. Very comfortable room and easy access to restaurants, bars, and shops. Odd Saint is right around the corner for an excellent breakfast. The front desk also had a lot of information about tours and activities. There is valet parking.
Bryce
Stayed 1 night in Dec 2023
Response from Josh on 3 Jan 2024
Morning Bryce, Thank you for your wonderful feedback! We're delighted you enjoyed our lakefront property, comfortable rooms, and convenient access to local amenities. We're thrilled you discovered Odd Saint for breakfast and found our front desk helpful for tours. We hope to welcome you back soon!
6/10 Okay
Dandan
11 Dec 2023
Liked: Cleanliness, staff & service
Dandan
Response from Josh on 1 Mar 2024
Hi Dandan, Sorry to see we missed the mark slightly with your stay. We still have a bit of work to do. I do hope you give us another go in the future to improve your current score. Have a good day!
My room wasn't ready at the check-in time (they said they had a full house the night before) so they gave me a voucher for two free drinks at the bar. It has beautiful grounds and is conveniently located on the shore of Lake Wakatipu and few minutes walk from the Queenstown Gardens, shopping, restaurants, etc.
Room was clean and bed comfortable. Tub is TALL.
Breakfast buffet was tasty and plentiful.
I would consider staying here again, should I travel this way again.
Carol
Stayed 1 night in Nov 2023
Response from Josh on 23 Nov 2023
Hi Carol, Thank you so much for the review and I am sorry to read the room was not quite ready by the time you arrived. I look forward to sharing your comments with our Executive Chef about his breakfast, he does take great pride in what we offer. Thank you again and we look forward to welcoming you again in the future.
6/10 Okay
Sandy
Travelled with family
14 Nov 2023
Liked: Staff & service
Location was great. The property itself needs upgrading. The room’s decor was dated and washroom needs some modernization .Our room was facing the parking garage so no view and there was a constant machine knocking sound particularly noticeable during the night when trying to get some sleep. We suspected the room was close to some machine equipment room. If the hotel is not full they should avoid assigning those rooms to the guests.
Sandy
Stayed 2 nights in Nov 2023
Response from Josh on 15 Nov 2023
Hi Sandy, We truly appreciate your valuable feedback regarding your recent stay. It's wonderful to hear that you enjoyed our convenient location. However, we regret that some aspects of your experience, such as the room's decor and the noise disturbances, fell short of your expectations. Please accept our apologies for any inconvenience caused.We're actively working on enhancements to our property and your insights regarding the room allocation are duly noted. Your comments are instrumental in our efforts to make improvements for our guests' comfort and satisfaction.Thank you for choosing to stay with us, and we hope for the opportunity to welcome you back for an improved and more enjoyable experience in the future.
6/10 Okay
Lorna
13 Nov 2023
Lorna
Stayed 1 night in Nov 2023
Response from Josh on 15 Nov 2023
Hi Lorna, Thank you for the review! It appears we do have a bit of work to do to get us closer to a perfect score. We do hope you stay in the future and you see an improvement.
Room was clean and well kept. Staff were friendly and nothing was a problem.
Janet
Stayed 3 nights in Nov 2023
Response from Josh on 15 Nov 2023
Hello Janet, We're delighted to hear that you found your room clean and well-maintained during your stay! Our team takes great pride in ensuring a welcoming and accommodating experience for our guests. Your kind words mean a lot to us, and we'll continue striving to provide exceptional service. We look forward to welcoming you back for another enjoyable stay!
6/10 Okay
Bill
Travelled with partner
10 Nov 2023
Liked: Cleanliness
Potentially great accommodation. Problems Rm 106 shower in bath tub, small room, street parking $6 per hour, or parking station limited spaces at $23 per day.
Bill
Stayed 5 nights in Nov 2023
Response from Josh on 15 Nov 2023
Hi Bill, We're glad to hear you found potential in our accommodations, and we appreciate your feedback. We apologise for any inconvenience regarding the shower setup in Room 106 and the room size. We know the rooms are a little dated and working with our owners to have a suitable solution. As for parking, we are one of the cheaper options in town and do not recommend the street parking as that can be pricey. We hope to have the chance to better serve you in the future.
Hotel and staff were 5 star. They help you with anything.
travis
Stayed 1 night in Nov 2023
Response from Josh on 15 Nov 2023
Hi Travis, We're thrilled to hear you had a 5-star experience during your stay! Our team takes pride in going above and beyond to assist our guests and ensure their comfort. Thank you for recognizing their dedication. If there's anything else we can do to make your next visit even more enjoyable, please let us know. We look forward to welcoming you back!
Hi J, Your 10 out of 10 review has left us absolutely elated! Thank you for taking the time to share such positive feedback. We're incredibly grateful for your support and thrilled that we were able to meet and exceed your expectations. Our team strives to deliver exceptional experiences, and your satisfaction is our ultimate goal. Your kind words truly motivate us to continue providing top-notch service. We look forward to welcoming you back and providing even more outstanding experiences in the future!