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Get an overview of this hotelFamily-friendly hotel with restaurant and outdoor pool

Popular property highlights

Free self parking
Free WiFi
Restaurant
Outdoor pool
24-hour business centre

Location

This family-friendly Queenstown hotel is located near the airport, within 1 mi (2 km) of Lake Wakatipu, Kiwi and Birdlife Park and Steamer Wharf. Creative Queenstown Arts & Crafts Market and Queenstown Mall are also within 1 mile (2 km).

Hotel features

A restaurant, an outdoor pool and a health club are available at this hotel. Free WiFi in public areas and free self parking are also provided. Additionally, a bar/lounge, a spa tub and a sauna are on-site.

Room amenities

All 175 rooms provide conveniences such as fridges and coffee makers, plus free WiFi and 24-hour room service. Other amenities available to guests include minibars, free newspapers and in-room massages.

Languages Spoken

Hotel Amenities

Hotel Amenities

  • Express check-in 
  • Barbecue grill(s) 
  • Library 
  • Bar/lounge 
  • Babysitting or childcare 
  • Lift 
  • 24-hour front desk 
  • Porter 
  • Restaurant 
  • Meeting rooms 3 
  • Tours/ticket assistance 
  • Free self parking 
  • Dry cleaning/laundry service 
  • Free WiFi 
  • Sauna 
  • Babysitting or childcare (surcharge) 
  • Health club 
  • Outdoor pool 
  • Computer station 
  • Safe-deposit box at front desk 
  • Conference space size (meters) - 286 
  • Ski storage 
  • Terrace 
  • Luggage storage 
  • Breakfast available (surcharge) 
  • 24-hour business centre 
  • Concierge services 
  • Conference space size (feet) - 3079 
  • Gift shops or newsstand 
  • Conference centre 
  • Designated smoking areas 
  • Pool umbrellas 
  • Laundry facilities 
  • Spa tub 
  • Total number of rooms - 175 
  • Television in common areas 
  • Number of floors - 4 
  • Number of buildings/towers - 4 
  • Wedding services 
  • Airport transport (surcharge) 
  • Garden 
  • Tennis on site 
  • Multilingual staff 
  • Free newspapers in lobby 

Family Friendly Amenities

  • Family Hotel  
  • Outdoor pool  
  • Free Wi-Fi  
  • Laundry facilities  
  • Babysitting or childcare (surcharge)  
  • In-room childcare (surcharge)  
  • Refrigerator  
  • Cribs/infant beds (complimentary)  

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Languages Spoken

  • English
  • French
  • Spanish

Parking

Free self parking

Room Amenities

  • Pay films 
  • Room service (24 hours) 
  • Air conditioning 
  • Fridge 
  • Minibar 
  • Coffee/tea maker 
  • Bathrobes 
  • Free toiletries 
  • Hair dryer 
  • In-room massage available 
  • In-room childcare (surcharge) 
  • Iron/ironing board 
  • In-room safe 
  • Blackout drapes/curtains 
  • Free WiFi 
  • Free newspaper 
  • Daily housekeeping 
  • Free cots/infant beds 
  • Rollaway/extra beds (surcharge) 

Where to Eat

Buffet breakfasts are available for a surcharge and are served each morning.

Mackenzies Restaurant – This restaurant serves breakfast, lunch and dinner. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting).

24-hour room service is available.

Nearby Activities

  • Snowboarding nearby 
  • Golfing nearby 
  • Parasailing nearby 
  • Mountain biking nearby 
  • Skydiving nearby 
  • Downhill skiing nearby 
  • Rafting nearby 
  • Bicycle rentals nearby 
  • Ecotours nearby 
  • Segway rental/tour nearby 
  • Ski lessons available nearby 
  • Ski equipment rental shops nearby 
  • Hiking/biking trails nearby 
  • Kayaking nearby 
  • Sailing nearby 
  • Scooter/moped rentals nearby 

Accessibility

  • Accessible bathroom 
  • Roll-in shower 
  • In-room accessibility 

Hotel Policies

Check-in

Check-in time ends at midnight

Check-in time starts at 2 PM

Special check-in instructions:

24-hour airport shuttle service is available. Contact the property in advance for details.
Group Booking Policy: For bookings of 5 rooms or more, this property charges a 100% deposit, collected 45 days prior to arrival. A non-refundable cancellation policy applies to bookings cancelled within 45 days of arrival. For more details, please contact the property using the information on the reservation confirmation received after booking.

Check-out

Check-out time is 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 13 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for NZD 45 per night.
  • Free cribs (infant beds)!

Pets

  • Pets not allowed

Fees

You'll be asked to pay the following charges at the property:
  • Deposit: NZD50 per night
We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.
  • Fee for buffet breakfast: NZD31 for adults and NZD15.5 for children (approximately)
  • Airport shuttle fee: NZD27 per person (one-way)
  • Rollaway bed fee: NZD45 per night
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Hotel Name

  • Heritage Queenstown Hotel
  • Heritage Hotel
  • Heritage Queenstown
  • Queenstown Heritage Hotel
  • Heritage Hotel Queenstown
  • Heritage Queenstown Hotel Queenstown

We should mention

Children aged 13 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.

Awards & Affiliations

Green/Sustainable Property
This property participates in Qualmark, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.

National Rating

Qualmark® assigns an official star rating for accommodation in New Zealand. This Hotel property has been rated 4 star plus, which is displayed on this page as 4.5 stars.


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