In-room safe, desk, laptop workspace, blackout curtains

Reviews of Holiday Inn Queenstown Frankton Road, an IHG Hotel

4 out of 5

Reviews

8.4

Very good

Rating 10 - Excellent. 383 out of 937 reviews" "
Rating 8 - Good. 371 out of 937 reviews" "
Rating 6 - Okay. 124 out of 937 reviews" "
Rating 4 - Poor. 44 out of 937 reviews" "
Rating 2 - Terrible. 15 out of 937 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

4/10 Poor

Janice

Travelled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
We booked a king size room with lake views, and upon check in were told we were being ‘upgraded’ to a premium room with two double beds 🙄 I requested the room I originally booked with a queen bed, and was then told their was ‘maintenance’ happening. The only other option was a room with a double bed and a single bed, so basically we had no choice but the room they gave us. No apology given, or discount, they just continued to act like this was an ‘upgrade’. Conditions were to be expected based on the price point. Older motel in need of renovations. Overall displeased with the experience and would not recommend to others.
Stayed 1 night in Mar 2024
Response from Nuttapong Chaiyawong (IQ) - Duty Manager on 27 Mar 2024
Dear Janice,I remember checking you in yesterday and understand your concerns regarding the room allocation. While we aimed to offer an 'upgrade,' it seems this did not meet your expectations for which I apologize.To make your stay more comfortable, we waived the parking fee as a gesture of goodwill. Additionally, I reached out via Expedia with an offer to change your room to King bed as one of the booking cancel but did not receive a reply.Your feedback is invaluable, and we will use it to improve our service. We hope to have the opportunity to better serve you in the future.

10/10 Excellent

NATHALIE

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing food! Bartender Neil was so sweet and helpful! Neeraj Parmar was the most wonderful guide and went beyond in his customer service. He gave me tips for what to see in the area and provided a truely exceptional customer service!! Thank you Neeraj!!!
Stayed 3 nights in Mar 2024
Response from Nuttapong Chaiyawong (IQ) - Duty Manager on 14 Mar 2024
Kia ora Nathalie,We're thrilled to learn that you savored our culinary offerings and experienced exceptional service from team members like Neil and Neeraj. Your commendations will be shared with them. We eagerly anticipate your return visit.Warm regards,

10/10 Excellent

Udara

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The check in process is fast and smooth. The staff is really helpful and kind. The property is clean.
Stayed 3 nights in Feb 2024
Response from Neeraj on 2 Mar 2024
Kia Ora Udara,That's fantastic to hear that your check-in experience was fast and smooth, and that the staff was helpful and kind. Also pleased to hear that we met your expectations in regard to cleanliness standards as well. We are delighted to hear about your overall great experience and hereby looking forward to welcoming you back.RegardsNeeraj Parmar - Duty ManagerHoliday Inn Team

10/10 Excellent

RONALD

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff
Stayed 11 nights in Feb 2024
Response from Holiday Inn team on 2 Mar 2024
Dear Ronald, Thank you so much for your wonderful review and we're glad to hear you found our staff to be very friendly. We look forward to welcoming you back soon! Best regards, Neeraj Parmar - Duty Manager

10/10 Excellent

Matthew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The views from our room are perhaps the most beautiful and majestic in my stays in hotels around the USA and several other international destinations. Service was top notch and the staff was very friendly. Great stay.
Stayed 3 nights in Feb 2024
Response from Nuttapong Chaiyawong - Duty Manager on 29 Feb 2024
Dear Matthew,Thank you for sharing your fantastic experience with us! We're thrilled to learn that you found the views from your room to be the most beautiful and majestic among your hotel stays worldwide. Our team is delighted to hear that the service was top-notch, and we appreciate your kind words about our friendly staff. It was a pleasure hosting you, and we hope to have the opportunity to welcome you back for another great stay.Best regards,

8/10 Good

zhimin, Mercer Island

Liked: Cleanliness, property conditions & facilities
Average
Stayed 1 night in Dec 2023
Response from Nuttapong Chaiyawong - Duty Manager on 16 Feb 2024
Dear zhimin,Thank you for choosing our hotel. We're pleased to hear you had an overall positive experience. Your feedback helps us improve.Best regards,

10/10 Excellent

Seipepa

Stayed 3 nights in Feb 2024
Response from Nuttapong Chaiyawong - Duty Manager on 22 Mar 2024
Hi Seipepa,Thank you for the perfect rating! We're thrilled you had a 5-star experience with us. We look forward to hosting you again soon.Best wishes,

10/10 Excellent

Sriram

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great views of the lake. Loved the balcony views. No parking, have to pay additional, so that was the only downside.
Stayed 2 nights in Jan 2024
Response from HIQ Team on 25 Jan 2024
Thank you for staying with us, we very much appreciate your comments regarding your stay at Holiday Inn Queenstown. Thanks for taking the time to bring this issue to our attention. We will use the feedback to make us better. We will look forward to welcoming you again in the near future.

10/10 Excellent

Sara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was amazing having free breakfast and hot chocolate any time you wanted it. The staff was helpful and friendly. Our room was very clean and comfortable and we had a beautiful view of the Remarkables mountain range and water!
Stayed 3 nights in Jan 2024
Response from Nuttapong Chaiyawong (IQ) - Duty Manager on 25 Jan 2024
Dear Sara,Thank you for the glowing review! We're thrilled you enjoyed the breakfast, hot chocolate, and the stunning view of the Remarkable. Our team is pleased to have made your stay comfortable. We look forward to your next visit.Best regards,

10/10 Excellent

Emma

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing staff, very friendly and happy to help
Stayed 1 night in Jan 2024
Response from Nuttapong Chaiyawong(IQ) - Duty Manager on 25 Jan 2024
Dear Emma,Thank you for the wonderful feedback! We're delighted you had a great experience with our staff. Your satisfaction is our priority, and we look forward to welcoming you back for another enjoyable stay.

10/10 Excellent

Madhavi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from Nuttapong Chaiyawong (IQ) - Duty Manager on 20 Jan 2024
Dear Madhavi,Thank you for taking the time to leave us a 5-star rating. We're thrilled to hear that you had a positive experience. We hope to welcome you back for another enjoyable stay.

10/10 Excellent

Nastaran

Travelled with partner
Liked: Amenities
Stayed 3 nights in Jan 2024
Response from Nuttapong Chaiyawong (IQ) - Duty Manager on 15 Jan 2024
Dear Nastaran,Thank you for taking the time to leave us a 5-star review. We're thrilled to hear that you had a positive experience. We hope to welcome you back for another enjoyable stay.

10/10 Excellent

Yogeeta

Stayed 1 night in Jan 2024
Response from Nuttapong Chaiyawong (IQ) - Duty Manager on 11 Jan 2024
Dear Yogeeta,Thank you for your glowing 5-star review! We're thrilled to hear you had a wonderful experience. Looking forward to hosting you again.Warm regards,

8/10 Good

Aleksandar, Hampton Park

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Dec 2023
Response from Nuttapong Chaiyawong (IQ) on 31 Dec 2023
Dear Aleksandar,Thank you for your 4-star rating. We appreciate your feedback. If there's anything specific you enjoyed about your stay or any suggestions you have for improvement, feel free to share.We hope to welcome you again soon!

10/10 Excellent

jayesh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Nuttapong Chaiyawong (IQ) on 31 Dec 2023
Dear Jayesh,Thank you for the 5-star rating! We appreciate your positive feedback.

2/10 Terrible

reza

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Such a dirty and old hotel experience
The hotel room was so old and dirty looking. Sink faucet in the bathroom was close to the wall of sink so made it so tough to wash hands without touching the wall of the sink. Very low pressure water. They also charge us 2% additional for credit card fees in addition to parking fee
Stayed 2 nights in Dec 2023
Response from Nuttapong Chaiyawong (IQ) on 29 Dec 2023
Dear Reza,We apologize for your experience. Your feedback is important. We'll address the concerns mentioned, and we appreciate your understanding. If your travels bring you back, we aim to offer an improved stay.

10/10 Excellent

Winnie

Stayed 7 nights in Dec 2023
Response from Nuttapong Chaiyawong(IQ) on 25 Dec 2023
Thank you for taking the time to share your feedback. Please feel free to provide additional details, so we can ensure a more satisfactory stay in the future.

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Stayed 9 nights in Dec 2023
Response from Nuttapong Chaiyawong(IQ) on 25 Dec 2023
Thank you for taking the time to share your feedback. Please feel free to provide additional details, so we can ensure a more satisfactory stay in the future.

8/10 Good

Toni-Lee

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The rooms
Stayed 2 nights in Dec 2023
Response from Nuttapong Chaiyawong(IQ) on 25 Dec 2023
Thank you for taking the time to share your feedback. Please feel free to provide additional details, so we can ensure a more satisfactory stay in the future.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Old building feels like motel but like the location and has ample of parking and good breakfast
Stayed 1 night in Dec 2023
Response from Nuttapong Chaiyawong(IQ) on 25 Dec 2023
We're pleased you enjoyed our convenient location, ample parking, and breakfast. Your feedback is valuable, and we hope to welcome you back for an even better experience.

8/10 Good

Madison

Stayed 3 nights in Dec 2023
Response from Nuttapong Chaiyawong (IQ) Duty Manager on 4 Jan 2024
Thank you for the positive review! We're glad you enjoyed your stay. If you have any suggestions for improvement, feel free to share. Looking forward to welcoming you back!

10/10 Excellent

DILINI

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No onsite free parking.
Stayed 2 nights in Nov 2023
Response from Nuttapong Chaiyawong(IQ) on 25 Dec 2023
We appreciate your feedback. We look forward to welcoming you again

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A gem of a motel!
Great service, very well-appointed rooms, amazing views, restaurant onsite & fabulous location - just a short ride to town.
Stayed 1 night in Nov 2023
Response from Anshul Nagpal (Operations Manager) on 22 Nov 2023
Thank you for taking the time to share your feedback. Its great to read that you had a wonderful stay with us and enjoyed our prime location. We look forward to welcoming you back to the Holiday Inn Queenstown in the near future.

10/10 Excellent

Laurence

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great view of the mountains and lake. Liked the sauna. Good breakfast. Convenient parking.
Stayed 3 nights in Nov 2023
Response from Anshul Nagpal (Operations Manager) on 22 Nov 2023
We very much appreciate your comments regarding your stay at the Holiday Inn Queenstown. I am delighted to read that you had a wonderful stay with us, and our friendly team made sure that you were well looked after. Thank you for taking the time to share your feedback and we look forward to welcoming you back to the Holiday Inn Queenstown in the near future.

2/10 Terrible

lewis

Travelled with partner
Door lock broken, sprung a $20 parking fee on us, told us buffet breakfast was $25 a head but didn’t mention prebooking required then wanted $32 a head!
Stayed 1 night in Nov 2023
Response from Anshul Nagpal (Operations Manager) on 22 Nov 2023
Thank you for staying with us, we very much appreciate your comments regarding your stay at Holiday Inn Queenstown. We always aim to deliver a great experience, and we are gutted when we don’t meet expectations fully. Thanks for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again. We will look forward to welcoming you again in the near future.

8/10 Good

Priyesh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice lake view rooms
Hotel with lake view is nice but there was no coffee in hotel which was a disappointment.
Stayed 2 nights in Nov 2023
Response from Anshul Nagpal (Operations Manager) on 22 Nov 2023
Thank you for staying with us, we very much appreciate your comments regarding your stay at Holiday Inn Queenstown. Thanks for taking the time to bring this issue to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again. We will look forward to welcoming you again in the near future.

10/10 Excellent

Heather

Travelled with family
Liked: Amenities
Lovely outlook.
Stayed 1 night in Nov 2023
Response from Anshul Nagpal (Operations Manager) on 7 Nov 2023
Thank you for taking the time to share your feedback. Its great to read that you had a wonderful stay with us and enjoyed our prime location. We look forward to welcoming you back to the Holiday Inn Queenstown in the near future.Warm Regards,

10/10 Excellent

Natasha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly helpful staff
Stayed 3 nights in Oct 2023
Response from Anshul Nagpal (Operations Manager) on 25 Oct 2023
We very much appreciate your comments regarding your stay at the Holiday Inn Queenstown. I am delighted to read that you had a wonderful stay with us, and our friendly team made sure that you were well looked after. Thank you for taking the time to share your feedback and we look forward to welcoming you back to the Holiday Inn Queenstown in the near future.

4/10 Poor

Christelle

Travelled with partner
Disliked: Staff & service
Upon arrival, we were advised that the card machine does not work for eftpos/debit payment and that we can only make our payment via paywave. This was annoying as it means we were forced to pay the surcharge. Rajesh, who was on the front desk then tried to charge bond separately as well which then meant we would have had another $15 surcharge taken from us. I then respectfully called him out and said " what are you doing, i am not making the payment twice" and he immediately knew that what he was doing was not okay. Rajesh then said we don't have to pay the bond and that is fine. We were happy with that, we also VERY CLEARLY advised that we will not be using the property carpark of $20 per night. Upon checkout we were charged for every night that we stayed saying we used the parking which we definitely did not. This is clearly just the workers trying to rip us off and it was very obvious from the start that this is whats happening. As soon as we said we didn't park there they were like :"oh oh oh and removed it acting stupid. I wonder how many foreigners are being ripped off here ! Its also pathetic that i called twice before check in to advise this was a very special occasion for us and that we would like to be suited in a room with a bit more privacy (the one with the balcony). we were promised that the staff would accommodate our request. Rajesh then told me there were no notes on my file for the room request which is untrue. Disgraceful customer service we won't be back !
Stayed 3 nights in Oct 2023
Response from HIQ Team on 25 Oct 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Queenstown. We'll talk to the staff about your issues and make sure they're aware that our service was not up to par in this case. We recognize that it is all about consistency, and while the majority of our guests compliment us on how well the crew looks after them, we are always reminded that we are only as good as the last guest we served.Once again, we apologize if you felt this situation could have been handled differently - we do hope that you enjoyed your time in Queenstown though.

10/10 Excellent

Jaskirat

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff and service was amazing, the view from the hotel was beautiful. Quiet place and convenient for traveling to places nearby.
Stayed 3 nights in Oct 2023
Response from Anshul Nagpal (Operations Manager) on 16 Oct 2023
Thank you for staying with us, we very much appreciate your comments regarding your stay at Holiday Inn Queenstown. It is always a pleasure to receive such positive feedback & appreciate your comments regarding your stay as we always aim to deliver a great experience. Looking forward to welcoming you again in the near future.Warm regards,

10/10 Excellent

Sarah

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff
Stayed 3 nights in Oct 2023
Response from Anshul Nagpal (Operations Manager) on 10 Oct 2023
Dear Sarah, We very much appreciate your comments regarding your stay at the Holiday Inn Queenstown. I am delighted to read that you had a wonderful stay with us, and our friendly team made sure that you were well looked after. Thank you for taking the time to share your feedback and we look forward to welcoming you back to the Holiday Inn Queenstown in the near future.

8/10 Good

Kadirvel

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Excellent views of the mountains and water views. Some of the amenities like heating and fan in toilet weren’t working. Had a spot inside room next to bathroom some water leaked damage. Had some electrical tripping issue which was fixed after talking to reception. Room was very clean and was very good breakfast and hospitality. If the issues mentioned above were fixed then I would say this is 5 star. Still not a bad hotel as I absolutely loved the views and breakfast and cleanliness of the room
Stayed 3 nights in Oct 2023
Response from Anshul Nagpal (Operations Manager) on 10 Oct 2023
Thank you for staying with us, we very much appreciate your comments regarding your stay at Holiday Inn Queenstown. Thanks for taking the time to bring this issue to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again. We will look forward to welcoming you again in the near future.

6/10 Okay

Lorraine

Liked: Cleanliness, property conditions & facilities
I was very frustrated with my communication with this hotel I did book through Expedia but for only two days. When I realized I needed to stay for four days I communicated that I need the same room. This didn’t happen but it was finally settled as I waited for room to be ready. I was not allowed to add on to booking, or cancel or assure that I would have the same room. This was 2-3 weeks before my arrival and I would have thought that they could have easily extended my stay for 4 days without complications. I disagree with the $200 charge to credit card too for a damage deposit. I will be hesitant ti book at IHG hotel again.
Stayed 2 nights in Sep 2023
Response from Anshul Nagpal (Operations Manager) on 16 Oct 2023
Thank you for staying with us, we very much appreciate your comments regarding your stay at Holiday Inn Queenstown. Thanks for taking the time to bring this issue to our attention. Booking extension is subject to availability in that specific room type, as we have variety of room types and configuration. Depending on hotel and third party website policies most hotel do take an incidental bond for any extra charges. We will use the feedback to make us better and provide improved service. Once again, we apologize if you felt this situation could have been handled differently - we do hope that you enjoyed your time in Queenstown though. Warm Regards,

6/10 Okay

Tracey

Liked: Cleanliness, staff & service
Stayed 2 nights in Sep 2023
Response from HIQ Team on 29 Sept 2023
Thank you for staying with us, we very much appreciate your comments regarding your stay at Holiday Inn Queenstown. We will use the feedback to make us better and to ensure this doesn’t happen again. We will look forward to welcoming you again in the near future.

10/10 Excellent

Pavanisha

Liked: Cleanliness, staff & service, property conditions & facilities
Overall. It was good.
Stayed 3 nights in Sep 2023
Response from Anshul Nagpal (Operations Manager) on 18 Sept 2023
Thank you for staying with us, we very much appreciate your comments regarding your stay at Holiday Inn Queenstown. It is always a pleasure to receive such positive feedback & appreciate your comments regarding your stay as we always aim to deliver a great experience. Looking forward to welcoming you again in the near future.Warm regards,

10/10 Excellent

Gerald

Liked: Cleanliness, staff & service, property conditions & facilities
Great location.
Stayed 4 nights in Sep 2023
Response from Anshul Nagpal (Operations Manager) on 5 Sept 2023
Dear Gerald, Thank you for taking the time to share your feedback. Its great to read that you had a wonderful stay with us and enjoyed our prime location. We look forward to welcoming you back to the Holiday Inn Queenstown in the near future.Sincere Regards,

10/10 Excellent

Mele Tonga

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very excellent accommodation
Stayed 1 night in Aug 2023
Response from Anshul Nagpal (Operations Manager) on 3 Sept 2023
Dear Mele Tonga, Thank you for staying with us, we very much appreciate your comments regarding your stay at Holiday Inn Queenstown. It is always a pleasure to receive such positive feedback & appreciate your comments regarding your stay as we always aim to deliver a great experience. Looking forward to welcoming you again in the near future.Warm regards,

8/10 Good

jaydeep

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Should be include parking with it as lots of parking spaces available.
Stayed 3 nights in Aug 2023
Response from Holiday Inn Queenstown on 3 Sept 2023
Dear Jaydeep, Thank you for taking the time to share your feedback. Its great to read that you enjoyed overall stay and our prime location. I acknowledge your comments and apologise that there were aspects of parking that you were not happy with. We’ll strive to do better. We look forward to welcoming you back to the Holiday Inn Queenstown in the near future.

10/10 Excellent

Kai Nang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023
Response from HIQ Team on 30 Aug 2023
Thank you for taking the time to share your feedback. Its great to read that you had a wonderful stay with us and enjoyed our prime location. We look forward to welcoming you back to the Holiday Inn Queenstown in the near future.

10/10 Excellent

Shashikanth

Travelled with family
Liked: Amenities, property conditions & facilities
This property is nice and clean. Lake view rooms are great. Enjoyed our stay
Stayed 1 night in Aug 2023
Response from HIQ Team on 30 Aug 2023
Thank you for the great review of our hotel! We are glad that you enjoyed your stay with us and we hope to see you again very soon.

10/10 Excellent

kate

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely reception & dining area with great view. Good bus connections for town/ski fields.
Stayed 7 nights in Aug 2023
Response from Anshul Nagpal (Operations Manager) on 22 Aug 2023
We very much appreciate your comments regarding your stay at the Holiday Inn Queenstown. I am delighted to read that you had a wonderful stay with us, and our friendly team made sure that you were well looked after. Thank you for taking the time to share your feedback and we look forward to welcoming you back to the Holiday Inn Queenstown in the near future.

10/10 Excellent

Lourdes

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff
Stayed 2 nights in Jul 2023
Response from Anshul Nagpal (Operations Manager) on 13 Aug 2023
Thank you for the great review of our hotel! We are glad that you enjoyed your stay & with us and we hope to see you again very soon.

10/10 Excellent

Haoyu

Stayed 4 nights in Jul 2023
Response from HIQ Team on 30 Aug 2023
Thank you for the great review of our hotel! We are glad that you enjoyed your stay with us and we hope to see you again very soon.

8/10 Good

Cristine

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Jul 2023
Response from Holiday Inn Queenstown on 3 Aug 2023
Dear Cristine, Thank you for taking the time to share your feedback. Hope you enjoyed our prime location. We look forward to welcoming you back to the Holiday Inn Queenstown in the near future.

10/10 Excellent

Haiyuan

Stayed 3 nights in Jul 2023
Response from Anshul Nagpal (Operations Manager) on 31 Jul 2023
Dear Haiyuan,Thank you for the great review of our hotel! We are glad that you enjoyed your stay with us and we hope to see you again very soon.

4/10 Poor

Elika

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Booked a double room but beds were seperate which wasn’t ideal for my partner and I. One of the electric blankets wasnt working on one the beds. The shower wouldn’t drain properly so would overflow and we’d have to use our towels making them single use. House keeping comes at 10am which woke us 2 times during our stay which we would’ve liked a little longer sleep in due to being away from home and not sleeping well. Pillows and bed sheets were shocking. Called reception for bottles of water and only had sparkling. Reception were very nice though.
Stayed 3 nights in Jul 2023
Response from Anshul Nagpal (Operations Manager) on 27 Jul 2023
Thank you for staying with us, we very much appreciate your comments regarding your stay at Holiday Inn Queenstown. We always aim to deliver a great experience, and we are gutted when we don’t meet expectations fully. Thanks for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again. Warm regards,

8/10 Good

Milos

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good location, excellent staff and service, good food, great views, good parking space. Bed wasn’t very comfortable and also lack of storage space. There is literally nowhere to put suitcases and only one very small wardrobe cupboard.
Stayed 5 nights in Jul 2023
Response from Front Office Team on 24 Jul 2023
Dear Milos, We very much appreciate your comments regarding your stay at the Holiday Inn Queenstown. I am delighted to read that you had a wonderful stay with us, and our friendly team made sure that you were well looked after. Thank you for taking the time to share your feedback about the bed, room and wardrobe sizes. Passed on your comments to the concerned departments and make sure we improve on this. Team will look forward to welcoming you back to the Holiday Inn Queenstown in the near future. Sincere Regards,HIQ Reception

10/10 Excellent

Jayden

Stayed 3 nights in Jul 2023
Response from Anshul Nagpal (Operations Manager) on 13 Aug 2023
Thank you for the candid review of our hotel! Delighted that you enjoyed your stay with us and we hope to see you again very soon.

10/10 Excellent

Margaret

Travelled with family
Great View
Family friendly hotel, warm clean rooms.Helpful staff.Lovely restaurant and great buffet breakfast available.Bonus having plenty of onsite parking.
Stayed 1 night in Jul 2023
Response from AN on 16 Jul 2023
Dear Margaret, Thank you for staying with us, we very much appreciate your comments regarding your stay at Holiday Inn Queenstown. It is always a pleasure to receive such positive feedback & appreciate your comments regarding your stay as we always aim to deliver a great experience. Looking forward to welcoming you again in the near future.Warm regards,Anshul Nagpal Operations Manager

10/10 Excellent

Xiaotao

Stayed 3 nights in Jul 2023
Response from HIQ Team on 1 Aug 2023
Thank you for the great review of our hotel! We are glad that you enjoyed your stay with us and we hope to see you again very soon.