Queen Beach Tours and Activities

I was disappointed with the decor in the room. It looks dated. I wouldn't have thought so since the building itself looks nice and so was the lobby. The one thing I was dissatisfied was the mini refrigerator. It's NOT cold. I thought it was broken so I called the front desk and was informed that their refrigerator only gets a tiny bit cooler than room temperature, however; ours was HOT. I couldn't put my dairy goods in such as milk, yogurt or even my meds cold. I have been traveling for over 30 years and this was my first encounter with a refrigerator that isn't cold. What's the point of having a refrigerator that's at room temperature! We also got charged for 2 bottles of water that we thought was free since, they offered 2 free water bottles per day. We stayed for 3 nights and didn't use house keeping at all. When checkout they said we owed $40k for the water. It's not much but I thought bad customer service since I could've got 4 for free instead.

The laundry fee is so pricey. It should be discounted.

I like the location of the hotel. From there we could walk to the beach and the restaurants around it. The staff was friendly and helpful. The breakfast was great. I paid extra to get a front beach room but I couldn’t get much of fresh air from the ocean since the handrail of the balcony was very high. I knew it was for safety but I couldn’t enjoy the view and the fresh air