4/10 Poor
Richard
Travelled with partner
21 Apr 2024
Liked: Cleanliness
Unfortunately this was one of our worst stay in more than 40 years of travel. Not mainly because of the hotel itself, but because of a party of guests that were noisy and obnoxious. After a full day driving in rain and high winds, we were ready for a quiet evening, a hot bath and an early bedtime. We hit the sack at 9:30pm and were sound asleep at 11:30 when we got awakened by loud laughter, shouting, singing and doors banging right outside our door. This lasted for several minutes until the partygoers left. We managed to go back to sleep, only to be awakened again at 2:30 am when the partygoers came back to their rooms, visibly drunk and having a merry time singing, laughing and shouting. They continued inside their rooms, but we could still hear the noise because the doors in this hotel aren’t at all soundproofed. You can clearly hear someone speaking in a soft voice on the other side, so imagine a bunch of drunken guests having a singing contest. They finally quieted down around 3:15am and we got back to sleep. The next morning we again got pulled from our sleep by the cleaning staff doing their rounds. After breakfast we went down to the lobby to discuss the situation with the hotel manager. She was apologetic and offered to give us a $75 credit on our $340 room for that night. I argued that this was not satisfactory but she said flatly that the behaviour of guests is not her responsibility and $75 was all she could do. So we decided to shorten our stay and checked out.
Richard
Stayed 2 nights in Apr 2024