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Reviews of Hotel Acadia

3 out of 5
Hotel Acadia
43 Rue Sainte-ursule, Québec City, QC

Reviews

7.4

Good

Rating 10 - Excellent. 281 out of 999 reviews" "
Rating 8 - Good. 357 out of 999 reviews" "
Rating 6 - Okay. 187 out of 999 reviews" "
Rating 4 - Poor. 108 out of 999 reviews" "
Rating 2 - Terrible. 66 out of 999 reviews" "

7.6/10

Cleanliness

7.6/10

Staff & service

7.2/10

Amenities

7.2/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Adam

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great time in Quebec City. The Acadia hotel had been damaged due to a fire so they put us up in a nice hotel near Acadia. Great staff and accommodating.
Response from Annie on 4 Jan 2023
Thank you for your feedback! Hope to serve you again in 2023!

8/10 Good

Stephanie

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Hotel Acadia burned 2wks before. Hotel was not able to contact us through Expedia but put us in another of their hotels. Clean, central and great fromt desk service.
Response from Annie on 28 Dec 2022
Thank you for your feedbacks!

10/10 Excellent

XIN

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gorgeous building and peaceful environment! The place is close to every tourist attractions, you can arrive by walking.
Stayed 1 night in Dec 2022
Response from Annie on 20 Dec 2022
Thank you for your feedback!

10/10 Excellent

Natalia

2/10 Terrible

Mesbah

Stayed 1 night in Dec 2022
Response from Annie on 28 Dec 2022
Thank you for your feedback!

4/10 Poor

Raymond

Travelled with partner
Disliked: Staff & service, amenities
Where to begin on this poor experience. Over a week before our stay, the hotel Acadia had caught fire. We were not informed in advance that the hotel would be closed for renovations, only to get there to find the hotel boarded up. There were no notices on or around the hotel and only by chance did we speak with someone who advised us of the issue and that we should have been notified. We were sent to another hotel, Jardin du Gouverneur. Once there they informed us we had a room at yet another hotel, L'Ermitage, which we looked into and found it was a cheaper room than the one we had booked. When we raised this issue, the concierge advised we would get a credit for the difference (this has yet to be provided). As well, as part of the hotel stay we should have received a bottle of wine. This normally isn't a big deal however when the concierge made a point to go out of his way to advise it would come and it didn't, it shows a lack of faith in this establishment. The location is also supposed to have housekeeping as advertised which never came. For a three night stay we were provided with a half roll of toilet paper. Since there was nobody on site we were left to scrounge for our supplies. I would not recommend these three hotels.
Stayed 3 nights in Dec 2022
Response from Annie on 28 Dec 2022
Thank you for your feedback! We take great lessons out of this tragedy.

2/10 Terrible

Alice Lynda

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We didn’t like arriving to the hotel and seeing it dark and closed due to a fire 4 days before. No one notified us of this.
Response from Annie on 8 Dec 2022
Thank you for your feedback. We are sorry we could not reach you before your arrival. Unfortunately, the turn around has been more fastidious than it should have been and we apologize for that. We hope to see you again in our beautiful Quebec City.

8/10 Good

Elke

Travelled with group
Liked: Cleanliness, room comfort
Executive suite was a house
Amazing deal staying in a 3 bedroom 2 1/2 bath plus sauna 2 story house with 4 people, right in the downtown area. Had some trouble with the TV's, but, who wants to watch TV anyway? We wanted to see Quebec. Great city! The owner/manager of Acadia was super friendly and very helpful; the staff not so much. Partly because of being new, or too busy, and some seem to not care. Overall, we had a great stay, and for a great price. We would have had to pay the same for 3 hotel rooms. This way, we had the whole house.
Stayed 4 nights in Oct 2022
Response from Annie on 8 Dec 2022
Thank you for your feedback!

10/10 Excellent

Ira

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great lovation. Lovely rooms great staff at frint desk- so pleasant and helpful
Response from Annie on 8 Dec 2022
Thank you!

2/10 Terrible

Jaspreet

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
I had to leave the property after checking in within 1 hour. The property is very old and it was stinking inside. It was not a great Expereince at all. I had to book another hotel nearby to stay for the night and had to pay again.
Response from Annie on 5 Dec 2022
Thank you for your feedback. We are sorry about the situation. We would have been more than happy to hear about it and would have make you see other rooms that would have suited you better.We hope to see you in the near future.

10/10 Excellent

Giovanni

Stayed 2 nights in Oct 2022

8/10 Good

didier

Stayed 1 night in Nov 2022

10/10 Excellent

Avram

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a nice little hotel without all the bustle of the larger options. Good pricing for the location and provides a good experience of the old city for that Quebec flair.
Stayed 2 nights in Nov 2022
Response from La réception on 17 Nov 2022
Thank you for this good review!

6/10 Okay

Magdalena Ivette

Travelled with family
Disliked: Property conditions & facilities
It was ok not what I expected but my search didn't give me many options so I ended choosing that hotel.
Stayed 2 nights in Nov 2022
Response from La réception on 16 Nov 2022
We are sorry to know that. If we can do anything else, please let us know.

8/10 Good

Shuguang

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The Acadia hotel is centrally located in Quebec City. The large room is very clean and neat. The price is just right. We would come to stay there again.
Stayed 3 nights in Nov 2022
Response from La réception on 14 Nov 2022
Thank you for this good review!

8/10 Good

Anamaria

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is situated in a great area, convenient walk to the major attractions. Just beware from the hotel to Rue St. James it is a steep hill. Parking was tricky, albeit we paid $25 a night for parking the spots were very small for a Rav 4 SUV and it was difficult to get in and out of the car. This was a sublot since the main on was full. The room is not cleaned every day as we found out. You have to ask for it to be cleaned or have the bed made. The reception was polite and bilingual. Not a high-end hotel but for what you will use it for it will do.
Stayed 3 nights in Nov 2022
Response from La réception on 14 Nov 2022
Thank you for this review. We are working on doing this hotel the best it can.

8/10 Good

NEHEMIAS

Travelled with family
Liked: Cleanliness, staff & service
Like The. Staff Dont like Cleane
Stayed 7 nights in Nov 2022
Response from Annie on 14 Nov 2022
Thank you for your feedback !

6/10 Okay

Natsuki

Stayed 2 nights in Nov 2022

10/10 Excellent

Lynn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was very spacious, extremely clean and so beautiful. We will definitely rebook this property again. Also the location was exactly what we wanted … core of old downtown Quebec City in walking distance to everything 👍
Stayed 3 nights in Nov 2022
Response from La réception on 13 Nov 2022
Thank you for this good review. We are happy to know that you will be back!

10/10 Excellent

Ken

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convent location within the Old City walls. Funky junior suite layout with stone walls and modern bathroom.
Response from La réception on 7 Nov 2022
Thank you for your good review!

8/10 Good

Andreas

Liked: Staff & service, amenities, property conditions & facilities
Angenehm kleines Hotel, gut gelegen, Bad wurde während 5 Tagen nicht gereinigt Sehr empfehlenswert
Response from La réception on 7 Nov 2022
Thank you for this review!

10/10 Excellent

Marcus

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff.
Stayed 3 nights in Oct 2022
Response from La réception on 31 Oct 2022
Thank you for this review. We are doing our best to help the client.

6/10 Okay

Nicholas

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Overcharged
Was fine except I was charged and extra $312.99 and still have no idea why I have called and emailed, and have not gotten a straight answer. I’m on my honeymoon so this is the last thing I want to be dealing with
Stayed 2 nights in Oct 2022
Response from Annie Brassard on 28 Oct 2022
Bonjour,We are sorry for the mistake that happended. We have reimbursed your credit card and and will contact you today with follow up. Thank you for your patience.

6/10 Okay

Kim

Stayed 2 nights in Oct 2022

4/10 Poor

Wayne

Travelled with partner
Disliked: Amenities, property conditions & facilities
1. 2 of the 3 plug sockets didn’t work 2. A shampoo lid was lodged in the sink drain 3. Our VIP gift was a 1/2 size bottle of wine accompanied with a congratulations for the previous guests of the hotel. 4. There was no do not disturb sign even available yet our room was not made up 5. The light over the vanity was not working. Sadly disappointing…..
Stayed 2 nights in Oct 2022
Response from La direction on 24 Oct 2022
We are sorry to read that you were disappointed with the building. It is possible for you to call us if you have any request. We are working on the hotel to be better.

2/10 Terrible

esther

Stayed 2 nights in Oct 2022

8/10 Good

Catherine

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022
Response from La direction on 24 Oct 2022
Thank you for your review.

8/10 Good

Susan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great position
Stayed 1 night in Oct 2022
Response from La direction on 24 Oct 2022
Yes, we are in the center of this old city. Thank you for your review!

10/10 Excellent

Patricia, Hayward

Liked: Amenities, property conditions & facilities
I stayed in Acadia building, solo traveler. Very centrally located, 5 mins walk to Frontanec, 10 mins walk downhill in downtown area to catch bus to Montmocery falls. Staff very friendly. You get tiny bottles of shapoo and conditioner only, can ask for more. No lotion. Shower is great. Rain shower with spray pressure system. Room as Keureg coffee and fridge. Uber is 10 dollars to train station. Will stay there again. Highly recommend.
Stayed 4 nights in Oct 2022
Response from La direction on 24 Oct 2022
Thank you for your review. We are happy to know that you were satisfied with the hotel.

8/10 Good

Sreewan

Stayed 1 night in Oct 2022
Response from La direction on 24 Oct 2022
Thank you!

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The charm of this hotel is that it is close walking distance to the sites in Old Quebec.
Stayed 4 nights in Oct 2022
Response from La direction on 19 Oct 2022
Thank you for your good review! we hope to see you again!

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quaint, charming, very old space walkable to everything in Old Quebec. Clean and comfortable. Staff very friendly and helpful and bilingual. All old buildings have quirks and character, which adds to the experience. I'd definitely stay here again.
Stayed 2 nights in Oct 2022
Response from La direction on 19 Oct 2022
We are happy to know that you have liked our hotel. Can't wait to see you again in Quebec City!

6/10 Okay

CEDRICK

Travelled with partner
Disliked: Staff & service, property conditions & facilities
La localisation est excellente dans le Vieux Québec. Par contre, l’accueil à la réception est, disons, basique. L’hôtel est vieillot et aurait besoin d’un peu d’amour!
Stayed 1 night in Oct 2022
Response from La direction on 19 Oct 2022
Merci de votre retour. Nous travaillons tous ensemble pour accueillir les clients de la meilleure des façons!

8/10 Good

victor

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2022

8/10 Good

Jane

Travelled with group
Liked: Cleanliness, staff & service
We stayed at the Hotel Acadia and it was a perfect place for our ladies weekend away in early October. We were a bit concerned when we walked into the lobby. The condition of the lobby was a bit worn, but the staff was extremely helpful. We rented the executive penthouse which is located beside the hotel and we LOVED it. The description on the website does not do the penthouse justice. It was two full floors with a full kitchen, dining room, living room, office space, and a small alcove set aside for young children on the first floor. The upstairs had 3 large bedrooms and 2 bathrooms. The only complaint we have is the couch in the living. It was uncomfortable to sleep on and sit on. The location was fantastic! Easy walking to all sites in the old city, but far enough way that you did not hear the noise. We will definitely be renting the penthouse for all of our futures stays in Quebec City.
Stayed 2 nights in Oct 2022
Response from La direction on 19 Oct 2022
Thank you for your information about the penthouse and we are happy to know tht you will be back!

8/10 Good

Bonnie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quaint and cozy
Cozy room with high ceilings, comfortable beds, nice rainfall shower head. Convenient and walkable location. We stayed at the property across the street from check in. Being an older building the walls aren’t very sound proof and you could hear other guests walking up the stairs and when they flushed the toilet and used the shower. Good thing the hotel wasn’t at capacity! The doorknob was loose but still worked! We had to go back to the check in desk for soap as there wasn’t any in the room and the wifi password that wasn’t provided at check in. Overall we enjoyed our two night stay.
Stayed 2 nights in Oct 2022
Response from La réception on 27 Oct 2022
Thank you for this review and thank you for your request. We are working on that.

10/10 Excellent

Elena

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome
Stayed 1 night in Oct 2022
Response from La réception on 27 Oct 2022
Thank you.

10/10 Excellent

Xiuyuan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Oct 2022
Response from La réception on 27 Oct 2022
Thank you.

10/10 Excellent

John, Douglaston

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Small but well decorated and comfortable.
Stayed 1 night in Oct 2022
Response from La réception on 27 Oct 2022
Thank you!

10/10 Excellent

Gregory

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Completely modern room (304) in old building in upper city, very cute, spacious for three of us. Clean and comfortable. Front desk was very helpful and friendly. Great location and quiet. Parking was available close by.
Stayed 2 nights in Oct 2022
Response from Annie on 14 Oct 2022
Thank you for your comment! We are looking forward to see you again in beautiful Québec city!

10/10 Excellent

Douglas, Gloucester

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
wonderful room with working fireplace. Building was old and historic. Fantastic location!
Stayed 2 nights in Oct 2022
Response from La direction on 12 Oct 2022
Thank you for your feedbakc! Hope we willl see you again!

2/10 Terrible

Jerry

Travelled with group
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
My wife and I did not like the way we were being treated when the lady at the desk said that our room would be ready at 2 pm, then 3 pm, then 4 pm. Finally we checked in with a young lady that was very helpful and checked us in.
Stayed 2 nights in Oct 2022
Response from La direction on 12 Oct 2022
We are sorry to hear that. We are working on this to be better.Thank you for your feedback!

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk staff was welcoming, friendly and helpful with suggestions for eating options and other questions we had.
Stayed 2 nights in Oct 2022
Response from La direction on 24 Oct 2022
We are happy to know that you liked the staff. We are doing our best to help you with your request!

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cozy, right in the middle of Old Quebec
We stayed two nights in a room at the top floor of the Acadia building. Before our stay I read reviews online and was a bit worried because a lot of the comments said it was worn down and desperately needed renos. But honestly I think they missed the point of visiting Old Quebec!  We came to visit for the history, to see the old buildings so I was amazed when we entered your hotel. I was a little disappointed that there weren’t any historical facts on the building that we can read. Some old pictures of it hung on the walls would have been cool or again, little stories about the place. Luckily Google had some though ;)  Yes, there were A LOT of stairs, and our room being on the top floor was very tiny because of the ceilings, but it was overall cozy and we slept very well. The hot tub was lovely as well.  Last downfall was there was no coffee in our rooms. We had a machine and cups but no coffee, milk/cream and sugar.  And lastly, the staff was beyond friendly and helpful! So overall, we had a lovely stay. 
Stayed 2 nights in Oct 2022
Response from La réception on 27 Oct 2022
Thank you for this good review. We are happy to know that you've like your stay.

10/10 Excellent

Jean-Francois

Stayed 1 night in Oct 2022
Response from La réception on 27 Oct 2022
Thank you!

8/10 Good

Ruth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a very nice stay at this property
Stayed 1 night in Oct 2022
Response from La réception on 27 Oct 2022
Thank you!

6/10 Okay

Evelyn

Stayed 2 nights in Oct 2022

8/10 Good

Pandika

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, close to center, great restaurants, shopping. Pleasant staff
Stayed 3 nights in Sep 2022
Response from La réception on 27 Oct 2022
Thank you!

10/10 Excellent

Johanne

Stayed 1 night in Oct 2022

6/10 Okay

YVONNE

Travelled with partner
Room was fairly small with a tiny bathroom. The bed was comfortable , but felt the floor was really dusty and could have done with a mop. Most of the reception staff were friendly and helpful.
Stayed 4 nights in Oct 2022
Response from La direction on 25 Oct 2022
Thank you for your review. We are working on putting the hotel as the best that it can be.