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Reviews of Chalets Montmorency Mont-Sainte-Anne

3 out of 5
Chalets Montmorency Mont-Sainte-Anne
1768, av. Royale, Saint Ferreol les Neiges, QC

Reviews

8.4

Very good

Rating 10 - Excellent. 74 out of 191 reviews" "
Rating 8 - Good. 90 out of 191 reviews" "
Rating 6 - Okay. 17 out of 191 reviews" "
Rating 4 - Poor. 5 out of 191 reviews" "
Rating 2 - Terrible. 5 out of 191 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Logan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024
Response from Pauline on 16 Mar 2024
Thank you very much Logan.

10/10 Excellent

Ron

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Lots of room. Good location!
Stayed 6 nights in Feb 2024
Response from Pauline on 6 Mar 2024
Thank you very much for your comment. We are glad you enjoyed your stay with us!

8/10 Good

Bill

Travelled with group
Liked: Cleanliness, staff & service, amenities
property is older but well kept...great location and staff were very friendly and helpful
Stayed 3 nights in Feb 2024
Response from Pauline on 29 Feb 2024
Thank you Bill for your comment, we are glad you enjoyed your stay with us.

10/10 Excellent

Guido

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Celine was amazing. She helped us with recommendations, anything was easy and possible with her. Apartment was not new but very functional and clean. Location is amazing. Any time again.
Stayed 3 nights in Jan 2024
Response from Pauline on 24 Feb 2024
Thank you very much for this such lovely comment, we will make sure that Céline receive it. Looking forward to welcome you in the future !

10/10 Excellent

Susan

Stayed 2 nights in Sep 2023
Response from Pauline on 21 Sept 2023
Thank you very much.

10/10 Excellent

Eniko

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value and conveniently close to many attractions, like Mont Saint-Anne, Saint Anne Canyon and the Saint Anne Basilica in Beaupré. Even Quebec City was just 30 minutes away, and the Huron Wendat village was just an hour away. Comfy beds, well equipped kitchen and clean bathroom.
Stayed 2 nights in Aug 2023
Response from Pauline on 7 Sept 2023
Thank you very much for this lovely comment Eniko. We are glad you enjoyed your stay at the chalets. We hope to see you again!

10/10 Excellent

Carley

Stayed 2 nights in Aug 2023
Response from Pauline on 21 Sept 2023
Thank you very much.

10/10 Excellent

Sakthi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from Pauline on 21 Sept 2023
Thank you very much.

10/10 Excellent

Angelito

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff (Celine) is so approachable, hospitable and kind.
Stayed 2 nights in Jul 2023
Response from Pauline on 13 Jul 2023
Thank you very much for this lovely comment, Céline will be pleased.

6/10 Okay

james

Travelled with pets
Liked: Cleanliness, staff & service, amenities
Pros; Staff was friendly and helpful Common areas in good condition well maintained View of the mountain from our unit Cons; Our unit was in need of an upgrade, carpet was stained and ragged mattress was lumpy shower fixtures not working properly towels were the roughest/scratchiest I've ever encountered no soap or shampoo, as always we brought our own but still shower curtain old stained no directions for operating the tv and dvd players, figured out the tv but not dvd (we brought videos we wanted to watch) this might sound ridiculous but the fold out couch was of a design that neither my wife or I could figure out (I am very mechanically adept) and again there were no directions. This was annoying because of the lumpy bed. Fortunately my wife found that the middle of the bed was acceptable for her and I slept on the unfolded out couch. If not for the spectacular setting (we hit peak fall color on the nose) I would have to say we might have done just as well at one of the many motels along the main road at half the price. The view every morning of the mountain being lit up in glorious fall colors by the rising sun saved the day.
Stayed 3 nights in Oct 2022
Response from Pauline on 15 Oct 2022
Thank you for your comment, we take into account every remark to improve ourselves. For the carpet, we are in the process of renovating our condo but it takes time unfortunately For the tv, dvd, couch and mattress, it would have been better to come at the reception during your stay or call so that we could help you gladly with these matters. We are glad that you appreciated the view of the Mont-Sainte-Anne.

8/10 Good

Claire

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The accommodations were fine. The people were very friendly. We had a very nice stay. Could have used some paper towels in the kitchen, but other than that, no complaints.
Stayed 3 nights in Aug 2022
Response from Pauline on 6 Sept 2022
Many thanks for your comment, we are pleased that you enjoyed your stay with us. We are very touched by your comment and we are looking forward to seeing your again.

8/10 Good

Karen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, well-equipped kitchen and supplies, indoor heated pool, large space.
Stayed 8 nights in Oct 2021
Response from Pauline on 21 Oct 2021
Thank you for this kind comment, we hope to see you again in Chalets Montmorency. Thank you, Pauline

10/10 Excellent

Nalini

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
it was really nice place to stay , very clean and safe place.
Stayed 2 nights in Sep 2021
Response from Pauline on 17 Sept 2021
Thank you very much for your comment, we are glad to hear that you have spent a really nice stay. Hope to see you again in Chalets Montmorency, Thank you, Pauline

6/10 Okay

Denis

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
No Air Conditionning. We stayed during a dreadful heatwave and the 2 air fans were clearly not enough to provide any comfort. We left one day earlier because the heat in the room was insufferable. I'm sure it's not a problem during winter time or under normal temperature, Otherwise, very nice place.
Stayed 3 nights in Aug 2021
Response from Melissa on 24 Aug 2021
Hello Denis, Thank you for taking the time to write about your stay and the very unusual heat wave we've experienced. We do not have air conditioning and it is written in our listing. We do realize that times are changing and we had some hot days. We are looking into integrating air conditioning in some units for next summer. Thank you.

6/10 Okay

Jeffery

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
I am torn on this review so let me explain. I reserved the Chalet Ski and Ski Out studio for 2 people which isn’t located at the actual Chalet Montmorency, its the buildings at the slope. The staff at the actual chalet site were great and that area looks like an old throw back European mountain village but they only have rooms for 6 up to 16 I think. The pool, bbqs, and everything else is there….that’s where you should stay if you have enough people because the village condos are junk, i am assuming that Montmorency are managing those as rental units that are owned privately…Unit 1307 is a complete dump and run down, don’t stay there…everything is damaged and broken…plus the village there is horrible, the most boring and empty dump of a ski village I have ever seen…no pubs, bars, restaurants or anything to do, I wouldn’t even ever recommend Mont Sainte Anne to anyone except the mountain bike trials are amazing… My recommendation is stay in Quebec City and drive there to ride or ski, the village is garbage… So, YES I’d recommend the Chalets at their site NOT the village….It’s too bad their names are attached to the village condo units because a bad reviews may not reflect how nice their actual property is…
Stayed 4 nights in Aug 2021
Response from Melissa on 24 Aug 2021
Thank you Jeffery for your review and comments, we will take the good and the bad and we will look into make unit 1307 a better unit. Chalets Montmorency site is a better set up for sure during summer and the studio might be ideal for avid skiers. Thanks and please come back at our Chalets side, we would love to welcome you again.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our experience with the family. We will definitely go back!
Stayed 3 nights in Jul 2021
Response from Pauline on 17 Sept 2021
Thank you very much for your comment, we appreciate it. You're welcome again in Chalets Montmorency. Pauline

10/10 Excellent

peter

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
4 nights away from it all
Excellent location, room nice but a tad small on main floor for 4. Pet friendly, close to que city and lots of other things. Front desk great. Recommend this place.
Stayed 4 nights in Jul 2021

10/10 Excellent

Jordan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful Chalet in sight of mont ste Anne!
We had a great stay in this beautiful chalet. The ladies at the front desk were extremely helpful and friendly! I know virtually no French but was greeted with a warm smile and an English ‘hello’. Will definitely stay there again if ever in the region.
Stayed 2 nights in Jul 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
3 minute drive from M’ont st Anne . Quiet great views
Stayed 2 nights in Mar 2021
Response from Melissa on 23 Mar 2021
Thank you for the great rating!

10/10 Excellent

HG, Québec

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Près des sentiers, près de la montagne, services à proximité quoi demander de plus !
Stayed 3 nights in Sep 2020
Response from Melissa on 10 Sept 2020
Merci beaucoup pour vos commentaires. Au plaisir de vous accueillir à nouveau.

10/10 Excellent

Gabi, Brossard

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really like the “swiss chalet” style , very cosy ! I loved the kitchen too, you have everything you need to cook by your own (oven, pans, dishes etc)
Stayed 2 nights in Sep 2020
Response from Melissa on 10 Sept 2020
Thank you Gabi for this great review. Looking forward to welcome you in the future.

10/10 Excellent

Verified traveller

Stayed 2 nights in Aug 2020
Response from Melissa on 10 Sept 2020
Thank you!

8/10 Good

Pat, quinte

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was what we expected having skied at Mont. St> Anne many times. Its a ski chalet.
Stayed 2 nights in Aug 2020
Response from Melissa on 10 Sept 2020
Thank you Pat for your review. Looking forward to welcome you again maybe in the winter!

6/10 Okay

Emanuel

Liked: Cleanliness, staff & service
Disliked: Room comfort
Stayed 3 nights in Jul 2020
Response from Melissa on 9 Aug 2020
Hello Emanuel, I wish we would know more on your review to help us improve. Hopefully you still enjoyed staying here and enjoyed our region. Thank you

8/10 Good

eric

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place
Rustic and quiet, just the way we like it. A very uncomplicated place. Easy access to our accommodation. Reception was perfect and responded to our requests quickly. We’ll certainly be returning.
Stayed 3 nights in Jul 2020
Response from Melissa on 9 Aug 2020
Hello Eric, Thank you for your review, we always appreciate reading our guests experience. Hopefully we will have the pleasure to welcome you again at Chalets Montmorency.

6/10 Okay

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service
Based on the pictures I had seen , I expected it to be much nicer. It was ok, clean but needed some maintenance work.
Stayed 2 nights in Mar 2020

8/10 Good

Bing

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Dec 2019
Response from Melissa on 1 Jan 2020
Thank you for your review.

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Cleanliness of the property was excellent and within walking proximity via pedestrian trails to Mont - St-Anne. No dislikes whatesoever.
Stayed 2 nights in Sep 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2019

10/10 Excellent

Jesse

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel accommodated our very late check-in and our being non-native French speakers, and the room was comfortable and homey.
Stayed 1 night in Aug 2019

8/10 Good

Gilda Sonia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019

8/10 Good

Dirk

Liked: Cleanliness, staff & service, room comfort
Good hiking
Good location, walking distance to Mount Sainte-Anne and Larose fall. Nice pool and hot tub, convenient kitchen with a dishwasher, possibly of having a barbecue and camp fire. Unfortunately condominium itself needs an update but for the price it is fine. Very friendly and helpful staff.
Stayed 5 nights in Jul 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities
Hotel was clean. No air conditioning. Coffee was available from front desk but not offered when we checked in. Adjacent road is very busy.
Stayed 2 nights in Jul 2019

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019

10/10 Excellent

Nalini

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019

8/10 Good

Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay at Chalets Montmorency
The stay was very good. We appreciated the wifi connection because it was fast. The places you could sleep in were uncountable, it was extravagant. Thank you for the stay Chalets Montmorency !
Stayed 1 night in Jun 2019

10/10 Excellent

Lynne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great area, a bit dated but overall good
Stayed 1 night in Jun 2019

2/10 Terrible

Verified traveller

Stayed 2 nights in May 2019

10/10 Excellent

Penny, Vernon, BC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Race Accommodation
Attended a cross country ski race in Quebec. Facility met our needs well.
Stayed 3 nights in Mar 2019

10/10 Excellent

soyoung

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2018

8/10 Good

serge

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2018

8/10 Good

S.R.K., Toronto, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice quite place at the lap of mountain and beside the st. Lawrence river. Real mixer of beautiful nature. 30-40 drive to old Quebec and Quebec city. Close to many falls. Excellent for hiking and biking. Safe, comfortable, and friendly staffs. One problem is room doesn't have AC. So, less comfortable in summer staying. Otherwise it is a top facility to stay.
Stayed 2 nights in Sep 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely 2 bedroom condo. Clean and comfortable. Would like to have had air conditioning was the only thing
Stayed 1 night in Aug 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Aug 2018

6/10 Okay

Peter, Newmarket

Liked: Cleanliness, staff & service
In most ways, this was fine. Unfortunately there was no air conditioning and we were there during a hot spell. While they did have some fans to provide a breeze, the open windows meant our sleep was disturbed multiple times, by people outside the building. Another frustration was their wifi. They advertised free high speed wifi. In reality, it was almost non-existant in that you could connect, but no pages would load.
Stayed 4 nights in Aug 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place to stay will be back again in winter time
Stayed 2 nights in Aug 2018

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
For summer its Family friendly but not baby friendly. First we were given a loft on the third floor, it was beautiful but so hot we needed the door open however there were 3 fights of stairs right at the door, next they gave us a basement one... Only it had 2 floors and stairs were indoors. Basement was musty and not great for asthmatics so we had to move the mattress upstairs. Would be great in the winter but not so much for the summer. I called prior to booking to ensure it was ok for baby to which they said yes. I felt a bit ripped off by this.
Stayed 1 night in Aug 2018

8/10 Good

zhezell

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good
Receptionist upon checking in was very knowledgeable about the area andvery helpful. The bathroom needed to be cleaned again but this was addressed very promptly. Parking was convenient and free. The room had an air conditioner that was extremely loud so it had to be switched off when we slept, making the room a little stuffy. Kitchenette was adequate. Would visit again but not in this room.
Stayed 3 nights in Jul 2018

8/10 Good

Verified traveller

Stayed 3 nights in Aug 2018

4/10 Poor

Justin

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 2 nights in Aug 2018