Exterior

Reviews of Auberge Place d'Armes

3.5 out of 5
Auberge Place d'Armes
24, rue Ste Anne, Québec City, QC

Reviews

9.2

Wonderful

Rating 10 - Excellent. 682 out of 1002 reviews" "
Rating 8 - Good. 258 out of 1002 reviews" "
Rating 6 - Okay. 41 out of 1002 reviews" "
Rating 4 - Poor. 14 out of 1002 reviews" "
Rating 2 - Terrible. 7 out of 1002 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Kristy

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking is a pain in the ass…I was stuck parking a kilometre away…other than that, everything was amazing
Stayed 1 night in Mar 2024
Response from Séfora on 16 Mar 2024
Bonjour Kristy, Thank you for your feedback! We apologize for any inconvenience you experienced with parking. We understand that it can be frustrating. We're glad to hear that despite this issue, you found everything else to be amazing. If there's anything else we can do to improve your experience, please let us know. We hope to have the opportunity to welcome you back in the future!

10/10 Excellent

Paul

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Perfect location. Clean and welcoming. Amazing staff. So friendly and helpful. We stayed in Room 2, the Marie Antoinette room. Loved it. And only a short set of stairs to climb. We recommend this room for those concerned about no elevator. The ONLY concern was the slight sewer odour that came through the bathroom sink drain. Other than that, we loved it here! We’ll be back FOR SURE!
Stayed 4 nights in Feb 2024
Response from Jonathan on 5 Mar 2024
Bonjour Paul,Thank you very much for this wonderful feedback! Your comments are why we want to thrive as a leader in hospitality. We will also look into the odour problem, truly sorry about that.We are glad to know you will be back and we look forward to it!

8/10 Good

Jay

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was lovely. Parking and unloading is a bear. Staff not there at night.
Stayed 2 nights in Feb 2024
Response from Jonathan on 1 Mar 2024
Thank you very much for your feedback. We are always delighted to know that guests enjoyed our hotel. Staff is not here at night you are right, as we operate a virtual front desk at night. We hope to welcome you again soon!

8/10 Good

Susan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was very nice, a front view out to the Chateau Frontenac. The room had a faux fireplace and a brick and stone wall which added a warmth to the space. The bed was comfortable although I have had more comfortable beds in other hotels. The staff was terrific. At various times we asked the front desk staff to deal with a toilet issue and to resupply our room with kleenex and coffee pods, and each time they handled our requests with a cheerful attitude and immediate attention. Overall, we can recommend this property without reservation.
Stayed 3 nights in Feb 2024
Response from Jonathan on 29 Feb 2024
Thank you so much for your positive feedback and wonderful comments! We are extremely glad to read this and are happy you enjoyed your stay and our hotel. We will pass the word to our staff, they will be very excited to hear your comments.We hope to see you again soon!

10/10 Excellent

Lauren

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Adorable hotel right in the main area of Quebec City. Wonderful view of the hotel frontenac. The staff is very friendly and welcoming. The restaurant on the first floor of the hotel is delicious and is a great spot to grab a drink!
Response from Alexa on 25 Feb 2024
Thank you so much for your delightful review! We're thrilled to hear that you enjoyed your stay at our hotel and that you found our location convenient. It's wonderful to know that our friendly staff and delicious restaurant made your experience even more enjoyable. We hope to have the pleasure of welcoming you back soon!

8/10 Good

Helena

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
we enjoyed our stay at lot and have already recommended to others. What I did request a copy of our checkout bill as we left before any staff were around, however I have as of yet to receive and we checked out 3 weeks ago....
Stayed 4 nights in Jan 2024
Response from Alexa on 25 Feb 2024
Thank you for sharing your experience with us! We're delighted to hear that you enjoyed your stay and that you've recommended us to others. We apologize for the delay in receiving your checkout bill. We have tried to contact you but we havent received a response yet. Please feel free to contact us again,we would love to help you. We appreciate your patience and hope to welcome you back again soon!

10/10 Excellent

Edward

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great little place easy walking to old Quebec. Staff and bar was great.
Stayed 2 nights in Feb 2024
Response from Jonathan on 23 Feb 2024
Thank you for the positive feedback and wonderful comments! Hope to see you again soon!

10/10 Excellent

Isabelle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was cozy and clean. There was some noise from the street but did not wake us up at night. The restaurant below was delicious!
Stayed 4 nights in Feb 2024
Response from Jonathan on 23 Feb 2024
Thank you for your feedback and wonderful comments! We will ensure ourselves to pass the information to the restaurant too. We hope to see you again soon!

6/10 Okay

Julius, Litchfield

Travelled with family
Liked: Cleanliness, property conditions & facilities
We stayed for five days and rented two rooms. Coming from the United States, there was a major storm coming, so we had to leave one night early. Hotel refused to give us credit for the night. Hotel concierge was pretty pathetic. Would not recommend.
Stayed 5 nights in Jan 2024
Response from Jonathan on 23 Feb 2024
Bonjour Julius,Thank you for your feedback. We do have a strict policy here at the hotel about refunds. I am truly sorry if you did not like the way our staff handled your situation as guest satisfaction is our goal. We hope you enjoyed the rest of your stay with us!

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location!!
Stayed 1 night in Feb 2024
Response from Jonathan on 19 Feb 2024
Thank you very much John for this positive review. It is always nice to know that we succeded expectations for our guests' trip.Hope to see you again soon!

10/10 Excellent

Karen, Staten Island

Liked: Cleanliness, staff & service, property conditions & facilities
The staff is so helpful and friendly. We will definitely be back!
Stayed 2 nights in Feb 2024
Response from Jonathan on 13 Feb 2024
Bonjour Karen,Thank you for this positive feedback. We will ensure ourselves to pass your wonderful comments to all the staff.See you soon!

10/10 Excellent

alexander

Liked: Cleanliness, staff & service, property conditions & facilities
This is a wonderful hotel full of quirky charm and comfort. Bon rapport qualité prix.
Stayed 3 nights in Feb 2024
Response from Jonathan on 13 Feb 2024
Thank you very much for your positive feedback and wonderful comments.Hope to see you again soon!

8/10 Good

Ann

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The property is close to everything.
Stayed 3 nights in Feb 2024
Response from Jonathan on 12 Feb 2024
Thank you so much for your positive feedback!

8/10 Good

Al

Disliked: Staff & service
Nice character place , no coffee refills Not much service
Stayed 4 nights in Feb 2024
Response from Jonathan on 13 Feb 2024
Thank you for your positive feedback and constructive comments. We will look into our coffee refilling standards and adjust ourselves.Hope to see you back soon!

10/10 Excellent

Gordon

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spectacular location, immediately facing the Chateau Frontenac. All aspects of Vieux Quebec are walkable in context of Carnivale, and also for all of the historic sites of interest. Superb staff, and property was very clean and well cared for. Lovely ambience.
Stayed 4 nights in Feb 2024
Response from Jonathan on 12 Feb 2024
Thank you so much for your positive feedback and wonderful comments. We are extremely glad to know that you loved your trip.Hope to see you again soon!

8/10 Good

Darleen

Liked: Cleanliness
Nice visit
Stayed 2 nights in Jan 2024
Response from Steffany on 8 Feb 2024
Thank you very much Darleen for taking the time to share your experience. We hope that you've enjoyed your stay and hope to see you again soon.

6/10 Okay

Alissa

Travelled with partner
Liked: Cleanliness
I would say this is definitely an average hotel but the location and parking is excellent - I would stay again just for the ease of the hotels parking lot alone. I do not recommend staying on the third floor for anyone not capable of walking up a steep stairway with their bags - a bit of a workout! Something to note: Breakfast is NOT included as a couple of the reviews that I read mentioned, it is an additional fee per person.
Stayed 3 nights in Jan 2024
Response from Steffany on 8 Feb 2024
Thank you Alissa, for taking the time to share your experience with us. We truly value your feedback.We're delighted to hear that you found our hotel's location and parking to be excellent. We apologize for any inconvenience you encountered on the third floor due to the steep stairway. Please know that the absence of an elevator is a result of the historic age of our building, and while we strive to maintain its charm, we understand that it may pose challenges for some guests. We appreciate your understanding and patience in this matter.Regarding breakfast, we apologize for any confusion regarding its inclusion. We will take steps to ensure that our communication accurately reflects our offerings, including any additional fees.We hope to have the opportunity to welcome you back in the future and provide you with a more seamless and enjoyable stay.

8/10 Good

Darleen

Liked: Cleanliness, staff & service, property conditions & facilities
Nice walking nice things to see Bed uncomfortable
Stayed 1 night in Jan 2024
Response from Alan G. Taboada on 2 Feb 2024
Bonjour Darleen. Thank you for your feedback! We're glad you enjoyed the pleasant surroundings and attractions. We apologize if the bed did not meet your expectations. Your input is valuable, and we'll take it into consideration as we strive to enhance our guests' experiences. If you have any further comments or concerns, please feel free to reach out. We hope to welcome you again in the future!

10/10 Excellent

Shari

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La Bruchette hotel restaurant was fantastic!
Stayed 1 night in Jan 2024
Response from Alan G. Taboada on 23 Jan 2024
Bonjour Shari, thank you for your comment on our restaurant! We're glad to hear that you enjoyed all the amenities and we hope to see you again!

10/10 Excellent

Paul

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly and helpful. The hotel restaurant was very good and so convenient. Our room had a view of Chateau Frontenac and had a great tub and shower. The hotel's location is close to many shops, restaurants, cafes, and historic buildings. It's a short walk to Frontenac and great views of the St Lawrence River. We will be staying here again when we return in the future. Highly recommended.
Stayed 2 nights in Jan 2024
Response from Alan G. Taboada on 23 Jan 2024
Bonjour Paul, we're delighted to hear about your positive experience at our hotel. It's wonderful that our staff's friendliness and helpfulness, along with the convenient and excellent hotel restaurant, contributed to your satisfaction. We're glad you enjoyed the view of Chateau Frontenac from your room, the great tub and shower, as well as the central location close to various attractions. Thank you for recommending us, and we look forward to hosting you again on your future visits!

10/10 Excellent

jacinthe

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024
Response from Alan G. Taboada on 23 Jan 2024
Bonjour Jacinthe, merci beaucoup pour votre note ! C'est formidable de savoir que vous avez apprécié votre séjour parmi nous ! À la prochaine!

10/10 Excellent

Leslie

Stayed 3 nights in Dec 2023
Response from Alan G. Taboada on 23 Jan 2024
Bonjour Leslie, un grand merci pour votre évaluation exceptionnelle ! Nous sommes ravis que vous ayez apprécié votre séjour parmi nous. Au plaisir de vous accueillir encore dans le futur!

10/10 Excellent

Stephanie

Stayed 1 night in Dec 2023
Response from Alan G. Taboada on 23 Jan 2024
Bonjour Stéphanie, merci beaucoup pour cette excellente note et bonne journée ! Nous espérons vous revoir dans notre hôtel !

10/10 Excellent

Carolyne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ideal location to visit Old Quebec city. Needs a little but of tlc.
Stayed 1 night in Dec 2023
Response from Alan G. Taboada on 6 Jan 2024
Bonjour Carolyne and thank you so much for your score and for taking the time to leave us a message! We hope we get the chance to host you again. Have a great day!

10/10 Excellent

Jean Benoit

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stylish room in an elegant building. We received a friendly welcome and the complete experience was great. We ll come back for sure!
Stayed 1 night in Dec 2023
Response from Alan G. Taboada on 23 Jan 2024
Bonjour Jean, we're thrilled to learn that you enjoyed the ambiance of our rooms. Providing a friendly welcome and ensuring a great overall experience is our priority. It's fantastic to hear that you plan to return, we look forward to welcoming you back for another wonderful stay!

10/10 Excellent

Martha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfy cozy room to retreat to from the busy holiday scene. Staff friendly, helpful and the restaurant downstairs is awesome. Will recommend!
Stayed 5 nights in Dec 2023
Response from Alan G. Taboada on 23 Jan 2024
Bonjour Martha, thank you for your positive feedback! We're delighted to hear that you found comfort in our cozy rooms and enjoyed the friendly assistance from our staff. It's wonderful to know that our restaurant added to your positive experience. Your recommendation means a lot to us, and we look forward to welcoming you back for another delightful stay!

10/10 Excellent

Paul, Watertown

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023
Response from Alan G. Taboada on 23 Jan 2024
Bonjour Paul and thank you for that great score! We hope we have the chance to host you again, have a great day!

8/10 Good

Shari

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location couldn't be better, except parking was a 5min walk, and 5min drive away.
Stayed 3 nights in Dec 2023
Response from Alan G. Taboada on 27 Dec 2023
Bonjour Shari, thank you for taking the time to leave us a score and a review! We understand that parking in Old Québec might be challenging but we're always there to help you out with directions and reservation of parking cards. Have a good day!

10/10 Excellent

Lisa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a great choice for a romantic getaway. Very clean, well appointed room. I would use the word 'wonderful' to describe it.
Stayed 2 nights in Dec 2023
Response from Alan G. Taboada on 22 Dec 2023
Bonjour Lisa, we're thrilled you chose us for your romantic getaway! Your kind words about our hotel mean a lot. We strive to create a wonderful experience for our guests. If you have any suggestions or specific aspects you enjoyed the most, feel free to share. We hope to host you again for more memorable moments!

10/10 Excellent

stacey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Alan G. Taboada on 22 Dec 2023
Bonjour Stacey, thank you for that amazing score! We're glad to see that you had a good time with us and we wish to host you again! Have a great day!

10/10 Excellent

Julie

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
You couldn't do better for location - it's walking distance to everything in Old Quebec. And special thanks to Maude at the front desk who was always very helpful and friendly! I would stay here again.
Stayed 2 nights in Sep 2023
Response from Alan G. Taboada on 5 Dec 2023
Bonjour Julie. Delighted to hear our location exceeded expectations and that Maude's assistance made your stay memorable. We appreciate your kind words and look forward to hosting you again for another wonderful experience in Old Quebec!

4/10 Poor

Orazia

Travelled with partner, Travelled with group
Front desk employees not welcoming at all
Stayed 2 nights in Nov 2023
Response from Alan G. Taboada on 29 Nov 2023
Bonjour Orazia. We regret to hear about your experience with our front desk staff. Your feedback is important, and we'll address this matter to ensure a more welcoming atmosphere in the future. We appreciate your honesty and hope for the opportunity to provide a better experience on your next visit.

10/10 Excellent

GREGORY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This location was perfect for our week stay. Old Quebec was anazing to see for our first time. The staff was very helpfull in getting us reservations and suggesting good places to eat and things to see. Will definately stay there again the next time we are in QC.
Stayed 8 nights in Nov 2023
Response from Alan G. Taboada on 21 Nov 2023
Bonjour Gregory, that was an amazing score! Thank you so much for your words, we really appreciate it and it motivates us to keep evolving to give you the best service possible! Have a great day and hope to see you soon!

10/10 Excellent

Suzanne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel. Clean and amazing staff
Stayed 1 night in Nov 2023
Response from Alan G. Taboada on 21 Nov 2023
Bonjour Suzanne, thank you so much for your words and that great score! We really appreciate it and we want to host you back when you return to Québec! Have a wonderful day!

10/10 Excellent

gloria

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk always helpful, nice to see they also spoke Spanish. We were allowed to check-in early and that was greatly appreciated. we enjoyed our stay!
Stayed 2 nights in Nov 2023
Response from Alan G. Taboada on 17 Nov 2023
Bonjour Gloria,Thank you so much for that amazing score and your words! We're really glad you chose us and we're looking forward to host you back again! Have a great day!

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Sandrine on 15 Nov 2023
What an amazing score! Thank you very much, Gregory. We hope to have the pleasure of seeing you again soon!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel service!
Stayed 1 night in Nov 2023
Response from Sandrine on 15 Nov 2023
Thank you for this amazing score! We're thrilled you loved your experience, and we hope to see you again soon.

10/10 Excellent

ROGER

Liked: Cleanliness, staff & service, amenities
Hot water in shower was sporadic, and went cold in just a few minutes. This hotel needs a significant plumbing upgrade!
Stayed 5 nights in Oct 2023
Response from Maude A - Front desk supervisor on 1 Nov 2023
Thank you for the rating note! We hope you have precious memories of your time in Quebec city! Beside, we will take care of checking the water remark! Take care!

10/10 Excellent

Stephen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great place
Stayed 1 night in Oct 2023
Response from Maude A - Front desk supervisor on 1 Nov 2023
Thank you very much for the rating note! :)We hope to welcome you again!

10/10 Excellent

Allen

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is wonderful! The location in Old Quebec is perfect, the room nice, and the bi-lingual clerk make it easy for an English speaker.
Response from Alan G. Taboada on 18 Oct 2023
Hello Mr. Allen. Thank you for your wonderful feedback! We're thrilled to hear that you found our hotel met your expectations. We're delighted that our bilingual staff made your stay easy and accessible for English speakers. Your kind words are appreciated, and we look forward to hosting you again in the future. Thank you for choosing our hotel and have a great day!

10/10 Excellent

Laura

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful!
Such a beautiful hotel in a beautiful area! Very convenient, safe and everyone was friendly!
Stayed 1 night in Oct 2023
Response from Maude A.- Front desk Supervisor on 12 Oct 2023
Thank you very much Laura! we really appreciate your comments and we'd love to welcome you again!

10/10 Excellent

Jerie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super helpful staff
Maude was exceptional. With staff like that I would stay there often, however the stairs are difficult for me. I cannot give Maude enough stars for her compassion and assistance. She is a tribute to your staff.
Stayed 2 nights in Sep 2023
Response from Maude A - Reception supervisor on 3 Oct 2023
Thank you very much for this sharing! It means a lot. I hope you take care. Kind regards!

10/10 Excellent

THERESA

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Sep 2023
Response from Maude A - reception supervisor on 4 Oct 2023
Thank you very much Theresa for the note!We will be happy to receive you again!

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Maude A - Reception supervisor on 27 Sept 2023
Thank you very much for the note! :)

8/10 Good

Yevgeny

Travelled with pets, Travelled with partner
Liked: Amenities
The clerk gave me discount coupons for breakfast. When I came to the restaurant and presented these coupons, the hotel refused to honor them, referencing an error, committed by a clerk in issuing them to me. A civilized way would have been to honor the coupons and training the staff better for the future. If you charge a dog supplement and call “cleaning”, why does it matter how many nights the stay is, if you clean the room just once? These two moments put a damper on otherwise lovely stay. I will stay elsewhere in the future. The impression that the hotel viewed me as the money to be made was way too obvious.
Stayed 3 nights in Aug 2023
Response from Maude A - Front desk supervisor on 18 Sept 2023
Dear Yevgeny , we are sorry that you haven't been totally satisfied by your stay. The breakfast coupon was of an older, discontinued promotion.It was given in error. We ask to present the coupon before ordering to avoid this kind of inconvenient. We've been happy to deduct any extra charge from your room bill, taxes and service charges were not included in the coupons. That arrangement seemed to suit you at that moment. Sorry again if we've been mistaken. Regarding the 25 per night for the pets : it is , among other things, to compensate for the premature wear and tear of the furniture. Even the most adorable of pets can have unpredictable behavior . Also, you're welcome to request room service at any time during your stay. Have a great day!

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was exactly what we saw on their add. They were friendly and very accommodating.
Stayed 1 night in Aug 2023
Response from Maude A - Front desk supervisor on 18 Sept 2023
We thank you very much John for sharing! We are delighted you liked our service and the room!We will be happy to receive you again for a future visit!

8/10 Good

Cameron

Stayed 1 night in Aug 2023
Response from Maude A - Front desk supervisor on 18 Sept 2023
Thank you Cameron for the note!Do not hesitate to write to us what could have made your stay totally satisfied.Take care,

10/10 Excellent

Nick

Stayed 1 night in Aug 2023
Response from Maude A - Front desk supervisor on 18 Sept 2023
Thank you Nick for the note! We really appreciate it!Take care!

10/10 Excellent

Benoit

Stayed 1 night in Jul 2023
Response from Alexandra B on 21 Jul 2023
Merci pour lr beau 10/10 !

10/10 Excellent

Peter

Stayed 2 nights in Jul 2023
Response from Alexandra B on 19 Sept 2023
Merci pour la super note !