Interior entrance

Reviews of Novotel Suites Clermont Ferrand Polydome

4 out of 5
Novotel Suites Clermont Ferrand Polydome
52-54 Avenue De La Republique, Clermont-Ferrand, Puy-de-Dome

Reviews

8.8

Excellent

Rating 10 - Excellent. 203 out of 421 reviews" "
Rating 8 - Good. 169 out of 421 reviews" "
Rating 6 - Okay. 36 out of 421 reviews" "
Rating 4 - Poor. 10 out of 421 reviews" "
Rating 2 - Terrible. 3 out of 421 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

4/10 Poor

LOUIS

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from L'équipe du Novotel Suites Clermont on 14 Aug 2023
Bonjour, Nous sommes navrés que vous n'ayez pas apprécié votre séjour parmi nous. N'hésitez pas à nous contacter afin de nous faire savoir ce que nous pouvons faire pour nous améliorer et vous offrir une meilleure expérience.

6/10 Okay

Federica

Stayed 1 night in Aug 2023

10/10 Excellent

Yulia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from L'équipe du Novotel Suites Clermont on 31 Jul 2023
Merci pour votre retour, nous sommes ravis que vous ayez apprécié votre séjour parmi nous et espérons vous revoir prochainement dans notre établissement !

4/10 Poor

bulent

Business traveller
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Disappointing Hotel
Just ok. Don't waste your money on this property, 2 star service & quality (can't see how they got 4 stars? )
Stayed 3 nights in Aug 2022

10/10 Excellent

JOSE

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every thing was good, the wc is too small for a wheelchair user
Stayed 2 nights in Jun 2022
Response from Audrey Meiller, Head Housekeeper on 13 Jul 2022
Dear Guest, Thank you for your feedback. We are delighted to learn that our hotel and staff fulfilled your expectations. We are sorry to learn that the wc was not at your liking and we apologize for that. We are looking forward to welcome you again among us, Best regards,

8/10 Good

Kateryna

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
good fair hotel to stay. clean and quiet place. friendly personnel. the only thing I did not get is why to install all for cooking even a dishwasher and to leave NO utensils, or tableware...
Stayed 2 nights in Jun 2022
Response from Novotel Suites on 16 Jun 2022
Dear Guest, Thank you for your feedback. We are delighted to learn that our hotel and staff fulfilled your expectations. Regarding the tableware, they are kept at the reception desk and available on request. We are looking forward to welcome you again among us, Best regards,

6/10 Okay

Juliet

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Disappointing.
An apartment hotel sounds like a good idea but there were no utensils. So it was difficult to eat your takeaway. Not even a knife, fork or spoon. The carpet was stained in many places too. There were two of us but only one bottle of water, one tea bag and one capsule of milk. Not what we expected from our previous stays in a Novotel.
Stayed 1 night in Mar 2022

8/10 Good

Matthew

Stayed 1 night in Feb 2022

8/10 Good

Taymour, Skokie

Stayed 1 night in Dec 2021

8/10 Good

Sophie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Apr 2021
Response from Anna Bohorodzicz on 26 May 2021
Chère cliente, Merci beaucoup pour votre retour. A bientôt :)

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, friendly and convenient for stadium andth
Warm welcome. Clean spacious room with good bed and desk space. Sound breakfast and inexpensive secure parking €12. Recommended if you need to be the stadium or the hospital
Stayed 1 night in Aug 2020

10/10 Excellent

Kevin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Another good stay in Clermont-Ferrand.
This was our third stay at this hotel. We use it as a stopover when travelling to or from Spain. The Room was comfortable and spacious enough for our family of four. The staff are friendly and helpful. The hotel also has secure parking. The Breakfast is very good. It is self serve and the variety is excellent.
Stayed 1 night in Aug 2020

10/10 Excellent

Brian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very good stay with family
Very good stay with family. Next to tramway station, easy to park, 15mn walk from city center.
Stayed 3 nights in Aug 2020

8/10 Good

Nathalie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020

10/10 Excellent

Geraint

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff, spacious rooms.
Can’t fault it. Friendly, helpful staff and a clean, pleasant, well-equipped hotel. Stop right outside for the regular tram service and very close to the rugby stadium.
Stayed 2 nights in Jul 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities
I enjoyed staying at the Novotel Suites; my room was spacious and clean and the concierge staff were helpful and friendly. I would just note, in case it is important to others, that the kitchenettes have been stripped of all their cutlery/tableware etc but there are still kettles, tea and coffee.
Stayed 3 nights in Oct 2019

10/10 Excellent

darren

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic stay!
Wow, fantastic welcome from the reception and great service throughout!
Stayed 1 night in Aug 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019

8/10 Good

Carolin

Liked: Cleanliness, staff & service, room comfort
Big room, central location, small parking
Overnight stay durings a roadtrip, we checked in late and unfortunately did get not a spot in the parking as it is quite small. Other than that, the room was big, a little outdated from the decoration, but clean. Good breakfast for additional fee.
Stayed 1 night in Jul 2019

8/10 Good

Costel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Costel
Stayed 1 night in Jul 2019

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelle Bev ry way way. Recommended.
We had an excellent stay at Novotel Suites. All aspects of our stay were first class. The car park was spacious and, for the location of the property, was fairly priced in our opinion. The room was well appointed and the bed very comfortable. While we walked into town ( a comfortable 20 minute stroll) there was a tram stop right outside the Hotel and it was very close to the rugby stadium, the reason for our visit to Clermont. All staff were friendly and helpful and we could not fault any aspect of our stay and would happily use again if we returned to the city.
Stayed 2 nights in Mar 2019
Response from Anna BOHORODZICZ on 16 Apr 2019
Dear Guest, What a pleasure to read you! I am really glad to know that your stay was so excellent. I hope that you will back soon, maybe for the next rugby match! So see you soon  Best regards,

10/10 Excellent

Gerry, Rosemere, PQ

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel is well kept and the tram is diectly in front of the hotel making getting around very easy. Good staff and good breakfast choices.
Stayed 4 nights in Oct 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice room, that has a refrigerator. They had a room divider so for a family of 4 it was nice to split up the beds with that.
Stayed 1 night in Aug 2018
Response from Anna on 30 Sept 2018
Dear Guest, Thank you for your reply. We will be glade to see you soon. Best regards,

8/10 Good

Fred

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect for passing through
One night stop off on a long drive across france. Served us perfectly. 10 min walk to the Michelin museum too which was a fun discovery.
Stayed 1 night in Aug 2018
Response from Anna on 30 Sept 2018
Dear Guest, I'm glade to read that you had a pleasant stay. Hope you will be back for more nights. Best regards,

10/10 Excellent

Pat, TX

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a pleasent surprise to find this "gem" during our short trip at Clermont Farrand. The staffs were all very kind and professional. The room was excellent. The only catch was that the windows didn't really block the sound from outside. However, it didn't prevent us to have a good night sleep.
Stayed 1 night in Aug 2018
Response from Anna on 30 Sept 2018
Dear Guest, Thankk you for this fantastic feedback ! I will share you opinion with all staff. Hope to see you soon. Best regards,

10/10 Excellent

Gerry, Rosemere, Qc Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel well situated with tram at the door. Large size by French standards with excellent service and internatiional TV (CNN BBC). I recommend this hotel as you will not be disapointed.
Stayed 5 nights in May 2018

8/10 Good

Gerry, Rosemere, Quebec, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice clean hotel with friendly staff.
Hotel is located with tram at the front door. For restaurants take the tram 1.50 euro and take the exit Jaude where there are a multitude of restaurants.
Stayed 4 nights in Oct 2017
Response from Anna BOHORODZICZ on 28 Oct 2017
Dear Gerry, Thank you for taking the time to tell us about your experience at the Novotel Suites Clermont Ferrand Polydome. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel Suites, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

6/10 Okay

Sue, Bay Area, California

Liked: Cleanliness, room comfort
Disliked: Staff & service
OK for overnight business or sporting event stay.
I was in Clermont-Ferrand for a concert at Cooperative de Mai and chose the Novotel Suites for its location. The room was very clean and seemingly newly painted. The bed was comfortable and the bathroom nice. But there were absolutely no decorative touches - no art on the walls at all. Not even a bedspread. Usually I don't care about decor, but it made the place a little depressing, even though the walls were sparkling white. And in the middle of the desk/table area was a gigantic, very ugly lamp. The refrigerator did not work. As to the staff - the evening clerk was brusque, with heavily accented English. She rather reluctantly helped me figure out when I should have a taxi to the airport come the next day. She wrote down to have me receive a wake-up call (which never came, though the cab did). And she never smiled. Not once. Breakfast was adequate but uninspiring. Few options for eating out in the neighborhood.

8/10 Good

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very functional hotel
Great room design.

8/10 Good

Richard

Liked: Cleanliness, staff & service, room comfort
Great Stopover
Helpful staff. Off street parking at €12 per night if you need it. Rooms very clean and good facilities. Fridge and microwave really useful. Reliable wifi as well. If travelling by car only 10 mins from the various restaurants that cater for passing tourists at a reasonable price (Chez Leon, Buffalo Grill etc).

6/10 Okay

James, Brighton

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel with clever room design
Nice hotel all new, bed was first class, breakfast could be improved. Overall quite good, very clean and modern.

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Chose this for short walk to rugby stadium
We checked into a newly refurbished superior suite on the 6th floor. Contemporary furnishings in modern fabrics, also good setup for business meetings. Well appointed with separate WC and bathroom (also separate shower to bath). Kettle jammed under water tap in small kitchen basin. The buffet breakfast was the best experienced in this class of hotel. Wide selection of fresh well prepared food. All staff very helpful and friendly.

8/10 Good

Gary, Oxford

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ideal for rugby ground.
5 min walk to stadium and only 15-20 mins to town centre or hop on the tram right outside the hotel for a five min ride onto town.

8/10 Good

Michael, Buffalo, NY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel, parking a problem
Good hotel, but parking can be a problem. Either you have to pay hotel to use their lot, or on the street, but that's metered. If there's a game at nearby stadium, watch out!

8/10 Good

Michael, Shanghai, China

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, comfortable hotel; parking an issue
Nice hotel, good breakfast, comfortable, clean, very pleasant reception. Only downside is the parking - either pay for the hotel lot (which holds only 10-11 cars) or park on the street and feed the meter/risk a parking ticket. Also, one night there was a game at the nearby stadium and it was IMPOSSIBLE to find a spot within 2km of the hotel. Otherwise, an enjoyable stay.

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
Nice hotel shame about parking
Hotel as usual good for an overnight stay on the way to the South Coast. Disappointed that the hotel car park was full and that our car had to be left across the street, packed full of holiday gear.

10/10 Excellent

Alex Graham, Birmingham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel. Small Car park
Easy to find hotel. Nospaces in the car park but parking on the street was free overnight. Everything else was good though and would stay again.

10/10 Excellent

doublezero, Gravesend, Kent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great family Hotel
Stayed at the Suite Novatel in Clermont Ferrand on way back to UK from South France. With 2 children I needed a room that slept 5. This was absolutely perfect, 2 good sized queen beds, lovely shower and a privacy blind that pulled between the 2 beds was a great touch. Cannot fault this hotel at all, very friendly and helpful staff. One tip is that to avoid the hotel parking charge, try the parking meters right outside, especially if arriving later in the afternoon or evening. You can pay the meter in the evening and it rolls over to the morning so you can have a lie in!

10/10 Excellent

Rich Pinkowitz, Boston

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Hotel for Business Person
Nice spacious room with good continental breakfast. Conveniently on the tram line with stop outside of the hotel. Not much in the surrounding neighborhood. Too far to walk from train station to hotel and no cabs in the city. Would definitely stay again.

10/10 Excellent

tabbycatz, poole

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great hotel
Great hotel, great stay, right on the tram route so so handy for every where. We were very pleased with this hotel and would stay again if in the local

10/10 Excellent

Tamara, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value for money
This hotel was great value for money especially if you have a family. We had two small girls who loved the rooms. Kitchenette was great. Breakfast was great value for money and had a really good and healthy choice of food. I like the idea of fridges with food you could take to your room too but re only downside was re portion sizes and cost. We'd definitely stay here again but beware there are very few restaurants and convenience stores nearby, you have to go to the centre for this.

8/10 Good

Eamonn, Midlands UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stop off point
Stopped off on the way to Spain. Facilities in the double room were excellent. Very large room internet no problem via wi-fi. Our big dog loved it. Immediate vicinity quite built up but there are a few road side bistros nearby which were more than adequate

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel for a stopover
The Novotel hotel in Clermont Verrand was well situated for a stopover and much needed after a long drive. Our room was clean, tidy and had a divider to separate the children's beds from the adult's bed. Breakfast was included in the price of the hotel room and offered all that we could have asked for. The hotel itself does not offer many more features but for a shot stay, it was overall very good.

8/10 Good

HCeeP, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value for money for large families
Having a suite with beds for four people along with microwave, fridge etc meant that this type was hotel was great for our family of seven (5 children) during a stop off while travelling through Europe. The breakfast menu was a little sparse but still good value for money as kids eat free.

10/10 Excellent

Lady_Di, Minnesota

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stop-over on drive to Nimes
Great room for parents with 2 teenage boys. Our room had a slightly Japanese feel, including bamboo room divider. Very comfortable beds, clean, quiet, nice desk, TV, Wi-Fi, and air conditioning.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best in Clermont on City Center
It was exceptional for Clermont. Still in renovation process and will be stunning when complete. Staff is superb!

8/10 Good

John, Western Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Roomy Novotel standard
Typical Novotel suite style room, quite spacious, modern fitout, comfortable bed. Good service from the staff. Location is about 1.5km from main tourist / restaurant precinct, however there is a tram service outside the front of the hotel. Breakfast was quite good. Overall very good.

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Quality and comfortable bed
Could not fault the service. The rooms are a little clinical but very functional and extremely clean. There is an iron and ironing board on each floor and it would have been better to provide one in the room. Other than that, was very pleased and would highly recommend.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very pleasant, comfortable
Very pleasant, comfortable place, well designed. Close to train station and rugby stadium. There's a very good patisserie next door, so we did not take the breakfast. Would definitely stay there again.