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"The room and bathroom were dirty, and the hotel has a security issue. There was only one attendant on the ground floor, and people from the street could access any hotel guest’s floor because the elevators didn’t require hotel room keys. I felt uncomfortable and unsafe."

"Every thing was as expected from a 5 star hotel. Only above and beyond!!!"

"Comfortable stay. Great breakfast"

"Appreciated large bathrooms and towels. Housekeeping staff was wonderful, friendly, considerate and efficient. Loved the fresh flowers."

"Loved the location. So close to train, Grand Place, and loved the evenings on the rooftop bar."

"Good location but almost till 2:30 am in the morning many youngsters were shouting , talking loudly , making lot of noise on the street just below the room window so could not get good sleep and wish someone could have told them to lower the noise and windows should been sound proof"

"Room was nice. Couldn't turn AC off. Miss informed about breakfast and had a steak at lunchtime which was inedible. The hotel is in a great location for travelling on the eurostar. There a nice bar/ restaurant across the road ( go out of the door next to the 3 check in desks) slightly left and cross the road. Lovley staff and food was superb."

"Everything was nearly perfect. Only two things not perfect. Maintenance crew started at around 7:30 am drilling next door room and pillows a little too firm. Oh, minimal dining options."

"Clean room. Friendly and helpful staff offered early check-in as our rooms were already cleaned and ready. Great view of a lovely my little town square area where music wafted up from street performers at nearby cafes. "