Purros Holidays from NZ$581

Great spot for convention. Water backed up in tub. Sinks would not drain properly. Never saw an employee. Self check in and out.

Bed mattress was worn. Pillows were too thick. AC did not work. Toilet was difficult to flush

The room was spacious and the hotel was overall ok. However, we were there for four days and our room was never cleaned. We would leave in the morning, be gone all day, come back to shower and get ready for whatever show we were going to that night, and we would have no towels, garbage overflowing etc. The cleaning staff was out on the hall but never seemed to make it to our room. For that reason, we will choose another resort in the future.

Service at restaurants was very slow

Woke up to construction banging at 7:30 am. Check out time is 11. I feel that you could suspend any hammering or severely loud machinery use before that time. We called the desk- they were not only unapologetic they said there was nothing to do and didn’t care that our paid stay was being disrupted. Wont stay again which is sad because we stayed before and liked the property. Also the Ondori restaurant was a let down. Ate there before and the food was hauntingly good so we returned. The meat was overly velveted where it was perfectly crispy and flavored before. Taste wasn’t the same. To top it off we were put into the front corner by the exit and all the casino and wait line noise. Meal was RUINED when a large family walked up with BO that stank so badly. The front area having the open area just let the smell invade our table. Stopped eating wait forever for a server. When one never came and I got tired of listening to the 7-8 children screaming and playing RIGHT next to me on the other side of the “wall” wooden screen I had enough. Got up and told the staff at the desk the family was loud and smelly and ruining my meal and I wanted a check and to leave because it had been that long without any waitstaff checking in after giving us our food. Overall I gave the okay rate only because the security was nice for no reason and the bathroom looked newly renovated. The service needs to be greatly improved otherwise. Again. Not a returning customer.