Outdoor pool, pool umbrellas, pool loungers

Reviews of Punta Palmera Cap Cana by Essenza Retreats

4 out of 5
Punta Palmera Cap Cana by Essenza Retreats
La Marina Cap Cana, Punta Cana, La Altagracia

Reviews

7.4

Good

Rating 10 - Excellent. 66 out of 183 reviews" "
Rating 8 - Good. 49 out of 183 reviews" "
Rating 6 - Okay. 29 out of 183 reviews" "
Rating 4 - Poor. 22 out of 183 reviews" "
Rating 2 - Terrible. 17 out of 183 reviews" "

8.4/10

Cleanliness

7.6/10

Staff & service

7.0/10

Amenities

7.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Rodriguez, Cap Cana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautifully experience recommended to go alone with your partner. our anfrition orlando was the best. all very clean and comfortable
Stayed 1 night in Sep 2020

10/10 Excellent

Chris

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cap Cana great hotel
Nice place to stay close to the marina.
Stayed 1 night in Feb 2020
Response from Edili Espinal on 23 Feb 2020
YES IT IS, the hotel is close to the marine

10/10 Excellent

Verified traveller

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely wonderful! If you are looking for a quiet & clean place its perfect!
Stayed 5 nights in Feb 2020
Response from Cristell del Rosario on 17 Feb 2020
Para nosotros es muy importante su comentario, Gracias!

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2020
Response from Cristell del Rosario on 29 Jan 2020
Gracias por sus comentarios.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and cozy retreat. Very quiet, with private beach.
Stayed 1 night in Jan 2020
Response from Cristell del Rosario on 29 Jan 2020
Thanks for your comments, are importants for us!

8/10 Good

Verified traveller

Stayed 2 nights in Dec 2019
Response from Cristell del Rosario on 29 Jan 2020
Gracias por su comentario.

10/10 Excellent

Verified traveller

Stayed 4 nights in Nov 2019
Response from Luz Diaz on 19 Nov 2019
Thanks for your feedback, we hope to have you back soon!

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2019
Response from Luz Diaz on 19 Nov 2019
We are so sorry your reservation was not as expected, but please, let us know what went wrong for us to take a better care of you next time.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
not a restaurant or lounge on the premises. transportation to rooms from parking lot did not operate late hours
Stayed 2 nights in Nov 2019
Response from Luz Diaz on 5 Nov 2019
Thank you very much for your feedback, our restaurant is under maintenance for the moment, but we will soon be back up and running, we truly apologize for the inconvenience that this situation might have cost you, be next time we promise will be better, hope to see you soon.

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service
Stayed 2 nights in Nov 2019
Response from Luz Diaz on 5 Nov 2019
Sorry to see that your stay did not go as planed, please let us know what happened so we can improve for you and our future guests, i hope you give us an other try to change that perception, thank you for your visit.

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location and beaches different properties to visit
Stayed 2 nights in Sep 2019
Response from Essenza Retreats on 1 Oct 2019
Dear guest, Thank you very much for reviewing us regarding your recent stay in our hotel. We are very happy to know that you enjoyed very much our property. We hope to welcome you once again and keep making of your holidays an unforgettable experience. Best regards,

8/10 Good

Verified traveller

Stayed 1 night in Sep 2019
Response from Essenza Retreats on 1 Oct 2019
Dear guest, Thank you very much for reviewing us regarding your recent stay in our hotel. We hope to welcome you once again and keep making of your holidays an unforgettable experience. Best regards,

4/10 Poor

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The staff is no friendly,the breakfast 😖,they don’t have nothing interesting in this hotel.
Stayed 1 night in Aug 2019
Response from María Vargas, Sales & Marketing on 15 Aug 2019
Dear Guest. Although we sincerely regret your disappointment with your stay in our Apart-Hotel, we would like to thank you for sharing your comments as it will help us to identify areas of concern and act immediately so as to enhance our future guests' experience among us. Best Regards,

8/10 Good

Verified traveller

Stayed 1 night in Aug 2019
Response from María Vargas, Sales & Marketing on 15 Aug 2019
Dear Guest. Thank you for sharing your feedback on your recent retreat experience among us, our main goal being to ensure we keep on delivering unforgettable vacations. We are eager to have the opportunity to welcome you again in our property.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good properties, stayed in 2 different rooms, very specious and we'll equipped. Minor issues like back door didn't close properly, but overall great stay. It is very quiet, if that is what you are after is perfect. Breakfast is good and staff are nice, it does take a while, you have to wait.
Stayed 1 night in Jul 2019
Response from Sales & Marketing Management on 22 Jul 2019
Dear guest, Thank you for staying with us and for your lovely review. We love to know that you had a great vacation with us. We value very much your honest feedback, and we trust next time you visit us, we will totally exceed your expectations Very sincerely,

8/10 Good

Ty, Seattle

Liked: Cleanliness, staff & service
The property is beautiful, quiet, with a large room and a high ceiling. Gorgeous views. Maria, the front desk attendant was incredibly helpful. The drawback about this place is how far it is from the true center of Punta Cana. It's about 30 minutes away and a taxi to downtown will cost $40 one way. We decided to get a rental car for $70 instead since it has free parking. A few minor things that were bothersome included the fact that there's no phone in the room, the shower did not drain properly, the lock box did not work, the power outlets by the bed did not work.
Stayed 2 nights in Jul 2019
Response from Sales & Marketing Management on 22 Jul 2019
We love to know that you like our property and that you had a great vacation with us. Please be sure we will recognize María for delivering a great service to you. Thank you for reviewing our resort. We value very much your honest feedback, and we trust next time you visit us, we will totally exceed your expectations. We sincerely hope to have the opportunity of welcoming you back. Very sincerely,

6/10 Okay

Enrique Jaime

Liked: Staff & service
Stayed 2 nights in Jun 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Definitely will recommend this hotel
Stayed 1 night in Jun 2019
Response from María Vargas - Sales & Marketing Manager on 25 Jun 2019
Many Thanks! It is always a pleasure! Definitely you can consider us as your second home in Punta Cana! Look forward to see you soon!

8/10 Good

Verified traveller

Stayed 2 nights in Jun 2019
Response from María Vargas - Sales & Marketing Manager on 25 Jun 2019
Thank your for your review and for trusting us with your stay.

10/10 Excellent

Pamela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Coming back!
Wonderful wonderful wonderful Price and service
Stayed 1 night in Feb 2019
Response from María Vargas / Sales & Marketing Manager on 16 May 2019
Dear Pamela, We would like to start by thanking you for visiting us. We are truly delighted to hear of the wonderful vacation time you had and how much you appreciated our service. Thanks for your consideration of our team’s hard work. We look forward to your next visit. Warm Regards,

10/10 Excellent

Teresa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 11 nights in Apr 2019
Response from María Vargas / Sales & Marketing Manager on 16 May 2019
Dear Teresa, What a pleasure it is to hear of your wonderful trip! We look forward to welcome you back at Essenza Retreats in the near future. Warm Regards,

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Place to Stay
The rooms are very nice and comfortable. The pool area was very nice. The beach had a lot of seaweed, but it could have been this time of year. Breakfast was good. I stayed on two different occasions and was very pleased overall. The hospitality offered by Maria was awesome. Be sure and visit the API restaurant and beach area - this is included in your stay at Punta Palmera Cap Cana.
Stayed 1 night in May 2019
Response from María Vargas / Sales & Marketing Manager on 16 May 2019
Dear Jennifer, Thanks a lot for your sincere appreciation of our location and services.Thanks for choosing us as your vacation destination for the second time. We are delighted to know of the great experience you had and the outstanding service you received from me. I feel honored by your kind words. Whenever you feel the need to relax and be pampered in a beautiful Caribbean atmosphere, just come visit us again. We will be awaiting your return. Warm Regards,

10/10 Excellent

Victor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2019
Response from María Vargas Sales & Marketing Manager on 3 May 2019
Many Thanks! It is always a pleasure! Definitely you can consider us as your second home in Punta Cana! Look forward to see you soon!

6/10 Okay

Victor

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 2 nights in Apr 2019
Response from Guest Services on 9 Apr 2019
thank you

10/10 Excellent

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Is beautiful and the employees is really nice, everything clean and perfect.
Stayed 3 nights in Apr 2019
Response from Guest Services on 9 Apr 2019
Thank you!

4/10 Poor

Stacey W.

Look elsewhere
The property was out of the way and it felt like a ghost town. There was a lot of work going on at the property and one whole side of it was in complete disrepair and looked like the work had been abandoned long ago. The beach chairs were all broken. When I brought this to the attention of management they refused to acknowledge that more than the lobby was being repaired. When I walked outside I could look up to other balconies and see holes in them. The parking garage was leaking all over. With all of this being said, I found the resort to be safe and quiet. The kitchen sink was so tiny that it was totally inadequate for washing dishes. Paper towels or napkins were not provided. The tap water was not suitable for drinking which I didn’t know until we arrived. After the cleaning service our room smelled like a dead rat. Marisimo (?) was very kind and helped us with some excursions. He is a great person, which is the only reason for the 2 stars. I don’t believe the price was fair for the resort. I would hesitate to book here again without fully investigating the area and state of the property.
Stayed 3 nights in Mar 2019

10/10 Excellent

Verified traveller

Stayed 4 nights in Mar 2019
Response from Guest services on 1 Apr 2019
thank you!

8/10 Good

CLAUDIO

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Most of the beach chairs were damaged and some broken, I had to carry myself one of the pool chairs to the beach because there was no staff available to do so.
Stayed 1 night in Mar 2019
Response from Guest Services on 1 Apr 2019
thank you!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2019
Response from Guest Services on 1 Apr 2019
thank you!

10/10 Excellent

Denise

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
beat ever!
I loved every part if my trip. !
Stayed 3 nights in Mar 2019
Response from Guest Services on 13 Mar 2019
thank you!

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Apartment is incredible needs a little maintenance in the balcony pool. Missing a little light inside apartment at night.
Stayed 5 nights in Mar 2019
Response from Guest Services on 11 Mar 2019
Thank you for your feedback. We will follow up.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stood at Punta Palmera for 6 days and loved every second of it! It was our first visit to Dominican Republic and we couldn’t of chose a better place to stay. The hotel is about a 15 minute drive from the airport, and is within a gated property. Which means it’s super safe, but a little far from activities or stores. However the hotel provides 3$ cabs wherever you need to go inside the vicinity or information to help schedule pick up dates or times outside the hotel. Punta Palmera itself is huge, although it is still under construction, the rooms are beautiful, spacious and comfortable. Every single person at Punta Palmera was super polite, kind and accommodating. If you’re worried about the language barrier, they have people who speak both Spanish and English. The hotel also excepts USD so you don’t have to worry about converting your money. If you’re looking for a quiet hotel within a safe community with a wonderful staff, breathtaking views of the ocean, huge rooms with full size kitchens and even a jacuzzi this is the place for you. Overall we had an amazing time, and would be visiting again shortly.
Stayed 7 nights in Feb 2019
Response from Guest Services on 1 Mar 2019
Thank you for the feedback! Look forward for you next time.

10/10 Excellent

Verified traveller

Stayed 1 night in Feb 2019
Response from Guest Services on 1 Apr 2019
Thank you!

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
I usually stay there. Always a pleasure but this time I didn’t like the room I got. Smells like someone was there and sheets were never change.
Stayed 1 night in Feb 2019
Response from Guest Services on 26 Feb 2019
Hello, Thank you, we will take in count your feedback.

2/10 Terrible

Emmy

Travelled with partner
Disliked: Staff & service, property conditions & facilities
I don’t understand how this hotel have so many good reviews. If you are planning to stay here, DON’T! I made a reservation for my boyfriend’s birthday, I am Dominican (so I understand that Cap Cana is a good area) and my boyfriend lives in North Carolina. I wanted to do something special for him so I booked from Feb 7th to Feb 10th, 2019. Worst experience ever!! First off they didn’t give me the room that I booked. There was a situation with the hot water. No internet in the room (I was supposed to close a deal to build a website and I couldn’t). There is a construction going on, hammering and drilling all day long! Unbelievable. We rented bikes and they were broken, they refused to give us a full refund for bikes we had to return. (By their logic we used the bikes for one hour, each hour was $5 dollars=$10, we paid $50, they returned only $30. When I tried to explain to them the amount was $40 because “mathematics” the Manager shut me up) The breakfast was awful, we didn’t even bother to eat at the restaurants there. The cleaning staff was very polite and helpful and so were the security guards. But the General Manager Mauricio was very rude, he was unapologetic and I think he was even trying to get us more upset! I have never had such a bad experience. No wonder why the hotel was empty! The beach is not clean due to the construction that is going on... the chair longs at the beach are broken. NEVER AGAIN! They gave us a good room the last night and also told us there woul
Stayed 3 nights in Feb 2019
Response from Guest Services on 27 Feb 2019
We will take in count your feedback, Thank you very much.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2019
Response from Guest Services on 1 Apr 2019
thank you!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All of the staff, including the manager, were so friendly and helpful. We rented the one bedroom apartment with ocean view for 5 days. It was perfect for our family of 4; 2 adults and 2 teenage boys. The only thing that I found surprising was that the plunge pools were not heated - but really not a big deal with the ocean and awesome pool just steps away! We will forever have the incredible memories made while staying at Punta Palmera. Can’t wait until the day we are able to return! Definitely staying longer next time!
Stayed 5 nights in Feb 2019
Response from Guest Services on 19 Feb 2019
Thank you and look forward to see you next time!

4/10 Poor

Zelda

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Has potential but let us down
Punta Palmera is not a hotel but privately owned condos run by a management company. Only part of the accommodation is built and you are basically on a building site. There is nowhere to get food or a drink. The condo was cheaply decorated and not the cleanest. Everything smelt and felt damp. There were duvets on the beds but no covers on the duvets. Luckily we were only overnighting- I would be very disappointed if I had brought my kids. The staff were very pleasant but the lack of amenities was poor. The area is very beautiful but we couldn’t even lie on the beach as every single bed was broken. However, the pool area made up for this - very clean and well maintained.
Stayed 1 night in Feb 2019
Response from Guest Services on 19 Feb 2019
We feel sorry that your stay has not been of your liking. Certainly, we are a condominium and have never mentioned the opposite.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Feb 2019
Response from Guest Services on 1 Apr 2019
thank you!

6/10 Okay

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Close to the marina. Property ans units need lots of maintenance
Stayed 2 nights in Feb 2019
Response from Guest Services on 19 Feb 2019
Thanks for your feedback.

8/10 Good

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness
Property new. Rooms the best you can get in punta cana. Kitchen room livingroom bathroom wifi and ac. Hotel under construction and workers are everywhere and the look at you funny if you are in sweamwear. No food no restorant to eat. Only breakfest for 12$ each. Normal. Beach is cool and pool is new. The beach seats are broken and there no staff . No wifi in pool or beach. Wifi is free 10 mb speed . To go to restorants is 5$ taxi each way to the supermarket is 50$ two way. Hotel is lonly and with no music. But is luxurios
Stayed 1 night in Feb 2019
Response from Guest Services on 19 Feb 2019
Thanks for your feedback. Please notice any Taxi inside CapCana area cost US$3 per way!

2/10 Terrible

Verified traveller

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Stayed 3 nights in Feb 2019
Response from Guest Services on 1 Apr 2019
thank you!

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The room didn’t have curtains to block the sunrise. Wasn’t able to sleep as planed. Went to the beach and ALL lounge chairs were broken!
Stayed 1 night in Feb 2019
Response from Guest Services on 6 Feb 2019
Thanks for your feedback, we will check your case because if there are no blackouts, there are shutters that completely close the rooms.

6/10 Okay

Jose

Liked: Cleanliness, room comfort
Nice beach.
Beautiful Hotel, lots of construction and repairs happening during our stay. Difficult to find restaurants for meals, had to travel out of hotel to eat.
Stayed 2 nights in Jan 2019
Response from Guest Services on 4 Feb 2019
Thanks for the feedback. Currently we are remodeling our lobby area and finishing our expansion, in short you will see a bigger and well finished Punta Palmera. We have a restaurant at the lobby area and a snack bar at the pool.

10/10 Excellent

Teresa

Travelled with family, Business traveller, Travelled with partner
Liked: Property conditions & facilities
Is beautiful evois clean but the need more restaurant And fix the water pressure in the bathroom
Stayed 2 nights in Jan 2019
Response from Guest Services on 28 Jan 2019
Thank you for your feedback, we will follow up your suggestions.

6/10 Okay

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness
Bad breakfast, Wiffi connection with problem in the room, nice place !
Stayed 2 nights in Jan 2019
Response from Guest Services on 28 Jan 2019
Thank you for your feedback, we will follow up your suggestions.

8/10 Good

Verified traveller

Stayed 2 nights in Jan 2019
Response from Guest Services on 28 Jan 2019
Thank you!

8/10 Good

Verified traveller

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
The locattion and views are beautiful. The condo is very well kept but they need to improve amenities around the pool and beach area like a bar, beach chairs in better conditions, and more food óptions. The overall experience for us was excellent, since we had a car and could enjoy all restaurants, shopping and places around the area.
Stayed 2 nights in Jan 2019
Response from Guest Services on 28 Jan 2019
Thank you for your feedback, we will follow up your suggestions.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2019
Response from Guest Services on 22 Jan 2019
Thank you,

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The building, the beach, and the pool were great. But I had to pay more than I was supposed to.
Stayed 4 nights in Dec 2018
Response from Guest Services on 7 Jan 2019
Hello, thanks for your review. Please let us know what you pay more than expected? Please take in count, that shown rates are before taxes.