Punggol Holidays from NZ$1,843

Very central hotel, close to all the major sites and across from shopping so super convenient. Hotel overall was great. The amenities were nice. The rooms and overall comfort depends on which floor you stay at. We were initially on the seventh floor and the hallway was musky and heavily scented with perfume or scented spray. The room was damp and musky even when they offered an air purifier it didn’t do much and was causing us hives. The experience made it hard to sleep. We heard others from the seventh floor complaining about how musky and damp their rooms were too. We requested to switch rooms and they didn’t have any available until second day. When we switched to eight floor on second day, the difference was immediate. No musky smell in hallway and room was nice and fresh, not damp, not perfumed, just fresh and clean. We ended up having a nice satay after that. I can’t give them a five star because they should know better than to rent out rooms that are damp musky and smell mouldy. I think they should investigate the entire seventh floor perhaps it’s a ventilation or pipe issue. But overall, had a pleasant stay later on and loved the location.

Fantastic stay at Pan Pacific, super clean and convenient stay in Singapore

Very rude staff. We arrived late in the evening after flying in from Australia and had an error in our booking. The staff and the manager were unfriendly and totally inflexible and unwilling to help. I had waited two hours after after long day of travel for the staff to contact management butt they still couldn’t help clear up the problem. I called expedia and they fixed the problem immediately but couldn’t reach the hotel staff as they were not answering the phone. I waiting for even a longer period for the hotel staff to help others while I continued to wait to check in. Despite expedia fixing the problem the staff was unsupportive and seemed annoyed that expedia made the correction. They were very much not willing to deviate from strict rules even in a situation when they could have easily fixed it in the computer.