Suite, 1 King Bed | View from room
Check availability

Reviews of Mar Sereno Hotel & Suites

3 out of 5
Mar Sereno Hotel & Suites
Puerto Vallarta

Reviews

4.2
Rating 10 - Excellent. 12 out of 154 reviews" "
Rating 8 - Good. 17 out of 154 reviews" "
Rating 6 - Okay. 24 out of 154 reviews" "
Rating 4 - Poor. 18 out of 154 reviews" "
Rating 2 - Terrible. 83 out of 154 reviews" "

4.4/10

Cleanliness

5.2/10

Staff & service

4.2/10

Amenities

3.8/10

Property conditions & facilities

5.4/10

Eco-friendliness

Reviews

8/10 Good

jason

Stayed 2 nights in Mar 2023

2/10 Terrible

Alan

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The property is in remodelation,no hot water, no air conditioner, dirty, and everything is old
Stayed 4 nights in Mar 2023

2/10 Terrible

Miguel

Disliked: Cleanliness, amenities, property conditions & facilities
This property is not open no water no beds its under construction
Stayed 1 night in Mar 2023

2/10 Terrible

Bradley

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Robbed by the staff
Well the first impression was good but then after the cockroaches started coming out it was a little discouraging but I was ok with that the view was amazing and the construction was going on 24-7 even on Xmas eve but that’s not the worst getting my car broken into and lots of personal items taken was a real bummer and It just happened to be that the cameras didn’t work in that area because of the construction and management did nothing about it but just gave me this oh well and I’m in a Volvo semi alarm had to go off and they did it when I went walking to the beach it was done by the employees I’ve stayed all over the place and never been robbed by employees usually it’s the locals so I wouldn’t recommend anyone staying here with all the construction debris loose balcony rails and missing tiles that you can stub your toes on I wouldn’t recommend this place ide go somewhere else not kid friendly at all no Covid safe practices either
Stayed 1 night in Dec 2021

2/10 Terrible

Maria

Stayed 4 nights in Dec 2021

2/10 Terrible

Tolandra

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021

8/10 Good

JERRY

Liked: Staff & service, room comfort
Hotel Rustico
I'll be honest. It's under construction. But the rooms are clean and sheets fresh and the view is a multimillion dollar view. When you want South Pacific type water.. it's here. There is a stone built natural tide pool on the beach. The swimming pool is very clean and nice. There is cable TV, WiFI is strong in lobby but not so much in the room. If you can stand limited construction noise then this is a deal for the price. I love it. Shopping and food closeby in seaside village Boca de Tomatlan.
Stayed 7 nights in Nov 2021

2/10 Terrible

Henry

Travelled with family
Disliked: Property conditions & facilities, room comfort
Under construction
Terrible experience! Most of the hotel is under construction. Some areas in very bad condition. I highly advise against it!
Stayed 2 nights in Oct 2021

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Jul 2021

2/10 Terrible

Verified traveller

Stayed 1 night in Jun 2021

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent attention from the owner
Stayed 4 nights in May 2021

6/10 Okay

Verified traveller

Disliked: Cleanliness, amenities, property conditions & facilities
Property was under construction. That seem to be no problem. But if you’re going to rent rooms finish them.
Stayed 1 night in Apr 2021

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
***DO NOT STAY AT THIS HOTE*** the hotel is under construction. The pictures are nothing like what the hotel looks like . They literally put up boards at night to keep random people from walking in the property as it has no walls (looks like it’s being de gutted. Expedia should take down their listing !!!
Stayed 1 night in Mar 2021

8/10 Good

Verified traveller

Travelled with partner
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Beautiful location. We saw whales every day from our balcony
Stayed 4 nights in Feb 2020
Response from Xochitl C on 19 Apr 2020
We are happy to hear that you have had a good stay at our hotel. We hope to receive you again soon.

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
What I like is the view from the room, but the place is a mess, filthy never again
Stayed 5 nights in Mar 2020
Response from Xochitl c on 13 Mar 2020
We are very sorry that you did not have a good stay in our hotel. We are working to improve our services. We would like to give us the opportunity to visit us again to provide you with a better stay.

2/10 Terrible

Verified traveller

Stayed 2 nights in Feb 2020
Response from xochitl on 23 Feb 2020
Agradecemos su puntuación!

2/10 Terrible

Verified traveller

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Está abandobado y no tiene recepcionista. No deberia estar funcionando y lo venden como que si
Stayed 4 nights in Feb 2020

6/10 Okay

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
they messed up my reservation room was not ready had to stay in vp suite for night. it had roach big as my hand not cl eaned. mold everywhere.. Got better room next day. They did not speak English . took 4 days to be told had to leave key to get room cleaned. Had to ask for clean towels toilet paper. Water out alot lot times no hot water and air electric out 1 day. veiw was great
Stayed 12 nights in Jan 2020
Response from Xochitl c on 15 Feb 2020
We reallly appreciate your comments. An apology for what happened during your stay. We will be working to improve our service! We hope we can receive it again and provide you a better stay.

2/10 Terrible

Yolanda

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort
We only stayed there for 15 minutes. This hotel should be removed from your hotels list.
Stayed 1 night in Feb 2020
Response from Xochitl c on 10 Feb 2020
We are very sorry that our hotel did not like it.

6/10 Okay

Leslie

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Sixties vibe in a modern setting.
First room smelled so bad that it was uninhabitable. Moved to the Jimi Hendrix Suite which was much better. This must have been an incredible hotel back in the 60's/70's which has been allowed to rot in situ. Staff were well-meaning and helped as much as possible. The tide pool was amazing, I can just imagine Jimi and Janis chilling in the hot tub.
Stayed 1 night in Feb 2020
Response from Xochitl c on 8 Feb 2020
Thank you very much for your comments, we are glad to know that you had a good stay, we are sorry for the inconvenience we will take your comments into account for future improvements.

6/10 Okay

Victor

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Aug 2019
Response from EDGAR SANTAANA on 24 Aug 2019
AGRADECEMOS SU PREFERENCIA, SUS COMENTARIOS SON IMPORTANTES PARA NOSOTROS.

10/10 Excellent

Verified traveller

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Stayed 1 night in Aug 2019
Response from Edgar Santaana on 11 Sept 2019
Buenas tardes, agradecemos sus comentarios.

2/10 Terrible

Verified traveller

Travelled with family
The Hotel claimed not to have oir reservation on their computer when we arrived. The were sold lit and after driving 16 hours we had no room. Expedia did nothing to help us.
Stayed 2 nights in Jul 2019
Response from EDGAR SANTAANA on 2 Oct 2019
WE APPRECIATE YOUR COMMENTS, ARE IMPORTANT FOR US

2/10 Terrible

frances

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great view, but had nothing else
The view From the balcony was magnificent. My suite kitchen had a sink and one glass. The sink outside the bathroom leaked all night onto the tile floor. The bathroom drain smelled like sewer. I had to keep the door closed. There were very big piles of dirty laundry in the hallways, The wifi only worked in the lobby and parking lot. The staff were really nice. The hotel is far from Puerto Vallarta.
Stayed 6 nights in Feb 2019

2/10 Terrible

Verified traveller

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It was just really bad didn't have my room ready no staff just bad
Stayed 2 nights in Jan 2019
Response from Edgar S. on 14 May 2019
We appreciate your comments are very helpful for our staff

2/10 Terrible

Verified traveller

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property doesn’t have bilingual staff as they advertise which is the latest of the problem place was disgusting linen was left outside our room and this was after arriving after checking and room not being ready to begin with room still had food left on counter and in the refrigerator sheets had stains on them reported to staff with no results no towels were left and stayed one full night left in the middle of the night with my child the second night due to a huge bug found in the bed with us manager still refuses to give a refund for nights I didn’t use even though it is clearly stated I am owed a refund in their refund policy DON’T STAY HERE unless you want to be ripped off
Stayed 4 nights in Feb 2019
Response from Francisco on 22 Feb 2019
We appreciate your comments, which are very valuable to us. We regret the inconveniences during your stay, we are constantly working to exceed the expectations of our customers.

6/10 Okay

Verified traveller

Disliked: Room comfort
OK for a night
This hotel is OK if you want to spend 1-2 nights while exploring the Mismaloya/Boca/zoo/garden area. Based on other reviews, we were a little reluctant to stay here - but the price was very low and figured we could go back to PV for the night if we didnt like it. The room itself was large, freshly painted, clean, and had a great ocean view from inside and from the large private balcony. The elevator and air conditioner worked. The bed was hard, no TV nor fridge, and the bathroom drains had odor - but OK for a night or 2. Wifi worked in the lobby but not the room. The property is a bit run down from its glory days, but the pool was clean albeit shallow. No restaurant on the property but there is an elegant restaurant, Le Kliff, a 100m walk to the south. The city bus stops right in front of the hotel, so you dont need a car/cab to stay here. Basic, low cost no frills bed for a night.
Stayed 1 night in Feb 2019
Response from Francisco on 18 Feb 2019
We appreciate your comments, which are very valuable to us, we hope to have them back

2/10 Terrible

Verified traveller

Stayed 8 nights in Jan 2019

2/10 Terrible

Verified traveller

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at the hotel 3 years ago and while not great it was clean and orderly. The building itself was built with great care and beauty. But, now, it is just terrible. It is very dirty and the staff are very unhelpful and disrespectful. They improved some, but were not friendly. The one person who spoke some English was rarely there and the one girl who was there most times spoke no English. I tried to cancel our room and our daughters, but she could not or possibly would not understand. The night security man tried his best for us, but he was unable to help. Now we are trying to fight for our money back and they are not being good about it. The sad part about it is the hotel had such potential and could with some work be wonderful. They need more staff. We did spot whales and that was very special. Our one daughter came with her family; looked and spent one night and left. It is best to avoid this hotel until they put some effort into good manners and cleaning.
Stayed 22 nights in Jan 2019
Response from Francisco on 18 Feb 2019
We appreciate your comments which are very valuable to us, we constantly work to improve the experience of our customers, we regret the inconveniences during your stay.

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
This place was a total dive. Sticky dirty floor. Absolutely disgusting bathroom, falling apart building, smelled of sewer. Pool half full of water. Cockroaches. Almost empty hotel. Left as soon as we could.
Stayed 6 nights in Jan 2019
Response from Tania Galicia on 29 Jan 2019
Dear Guest An apology for the inconveniences during your stay, your opinion is very important for us because it allows us to improve our property day by day. We’ll work hard to fix the issue you experienced. Thanks for letting us know. Kind Regards,

2/10 Terrible

Verified traveller

Disliked: Cleanliness, amenities, property conditions & facilities
The lobby area and grounds were unclean. Unkempt furniture, walls, Th elevator floor even had a hole clear through it which you could see down through. The room itself was clean enough, beds were ok, however only a few of the lights worked. The room smelled like sewage and there was something leaking into the bathroom which was concerning. No trash receptacles in other than the bathroom, although the room came with a cooking area. The WIFI in the vicinity of our room was non-existent.
Stayed 1 night in Jan 2019
Response from Tania Galicia on 15 Jan 2019
Dear Guest, An apology for the inconveniences during your stay, your opinion is very important for us because it allows us to improve our property day by day. We’ll work hard to fix the issue you experienced. Thanks for letting us know. Kind Regards,

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service
No water. No TV. Poor maintenance. Dangerous and completely unsafe!
Stayed 5 nights in Dec 2018
Response from Tania Galicia on 15 Jan 2019
Dear Guest, An apology for the inconveniences during your stay, your opinion is very important for us because it allows us to improve our property day by day. We’ll work hard to fix the issue you experienced. Thanks for letting us know. Kind Regards,

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
Nice sea views. Hotel furniture poorly maintained. Some doors show damage. Pool had poolside umbrella inside of it for days and wasn’t removed. Didn’t have a working restaurant as they said they would by the time I arrived. Hotel manager was very unprofessional. Never asked me to sign any paperwork. Upon arrival, was told by him that my room was given away since I didn’t arrive by 3 PM. My flight hadn’t even landed by 3 PM. Offered me another room that previous renter had left with the key. I am a woman traveling solo so I didn’t feel comfortable staying in a room that someone else had the key to. Upon returning, the hotel mgr offered me a room with 2 bdrms. When 2 other female guests arrived, he asked me if I mind having them share one of the bedrooms in my suite. Told him absolutely not. Would not put strangers in my suite. This hotel isn’t what they advertise to be. It’s out of the way from Puerto Vallarta. Taxis charge a lot to take you back and forth. Ended not staying there. Hotel felt very unsafe especially with this manager offering me to room with other guests when I fully paid my stay before arriving. Would not recommend them to anyone. You should visit them before including them on the Travelocity site to see that the are not what they advertise themselves to be.
Stayed 5 nights in Dec 2018
Response from Tania Galicia on 11 Jan 2019
Dear Guest An apology for the inconveniences during your stay, your opinion is very important for us because it allows us to improve our property day by day. We’ll work hard to fix the issue you experienced. Thanks for letting us know. Kind Regards,

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service
This hotel is a total fraud! No staff in the reception the guard walks you to your room with a bed with no blankets smelling like puke. Walls had mold and there were puddles of water in the walk halls. Did not spent the night there because it is not equippped for any humans to stay. No drinking water!!! I am requesting a full refund of my money I paid for this hotel. Almost ruin my entire vacation because I had trouble finding another place to stay. I have pictures and videos to prove this fraud.
Stayed 7 nights in Dec 2018
Response from tania galicia on 11 Jan 2019
Dear Guest An apology for the inconveniences during your stay, your opinion is very important for us because it allows us to improve our property day by day. We’ll work hard to fix the issue you experienced. Thanks for letting us know. Kind Regards,

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Oct 2018
Response from Mayra Rivera on 24 Oct 2018
Dear Guest, First of all we would like to say thank you for your preference, it has been a pleasure to have you with us. We hope to see you soon! Kind Regards,

2/10 Terrible

Paco, Usa

Disliked: Staff & service, property conditions & facilities
Horrible hotel
The location of this hotel is so beautiful But there is no one to talk to you at the front desk I had to wait more than one hour until the person who does maintance came and say hi to me and gave me a key to a room He could not find the reservation so he said I beleave you so here is your key The view from the room was super incredible but no hot water or anyone to talk to so I had to leave the place the next day and pay again for a better hotel
Stayed 3 nights in Mar 2018

2/10 Terrible

tony, los angeles

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Berry bad hotel.picture from expedia ist not the s
Mo water we can't shower for 2 days bed berry old building in bad condition no restauran no food no pool so we can't do anything
Stayed 3 nights in Feb 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful view and great staff
Don't let the negative reviews keep you from enjoying of Puerto Vallarta's hidden gems. The rooms are great and view is breath taken. I highly recommend this hotel.
Stayed 3 nights in Feb 2018

2/10 Terrible

Daniel, los angeles

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
$200 dollars for nothing
Berry bad hotel. Nothing works no food no drink no clean room everything bad no water for shower its bad experience please check before make any reservation
Stayed 3 nights in Feb 2018

6/10 Okay

bob, Victoria

Liked: Cleanliness, staff & service, room comfort
Quiet with a great view
The hotel is old with few amenities, but it is very quiet and peaceful. Bit of a hike to food. NO TV or WiFi in the room which added to the quietness. Room was comfortable, clean and old. I would go again, especially if I had a car.
Stayed 11 nights in Dec 2017

2/10 Terrible

Verified traveller

Disliked: Property conditions & facilities, room comfort
Terrible
The hotel is not in any conditions to be open so old everything is in terrible conditions
Stayed 7 nights in Oct 2017
Response from Ricardo B. on 5 Nov 2017
Thanks for your comments, the owners are looking into and are working to improve the hotel and to provide an excellente service.

2/10 Terrible

Marcel, Rio de Janiero

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is abandoned, ruined and dirty.
The hotel is abandoned, ruined and dirty. Don't recommend it neither for 5 Euro.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities
Hotel is not ready for guests,restraint not open bar not open pool not clean. Pictures on website are totally out dated,at one time it was a nice hotel,but needs much improvements.

2/10 Terrible

Irate!!!, Show-Me State

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Look elsewhere!!!
The hotel listing, which, by the way, had an inaccurate map link, showed a 3-star property on the ocean with a pool, hot tub, and restaurant, when in fact, the pool, hot tub and restaurant were closed. There was not a soul on the property who spoke English, and when the desk clerk called his manager who did speak English, the manager was surprised that I was there. He asked if I had a reservation through a travel company, and when I told him that I did, he seemed very surprised--he asked if I had a confirmation on my phone, or if I had a printed voucher. When I told him I had a printed copy, he asked to speak to the desk clerk again. The clerk took me to a very run-down elevator, showed me a room, and when the room did not have an ocean view, I asked to see another. He then showed me a room with a seal attached to the door and frame placed by the Mexican government to prevent entry that read "Clausurado". The location was the only thing the property had going for it. In all honesty, I ended up staying at a downtown Puerto Vallarta hotel that did not have an ocean view, pool, hot tub, or restaurant, and I was much happier!

10/10 Excellent

Karl

Liked: Cleanliness, property conditions & facilities, room comfort
Quiet and comfortable.
I love this place. Especially the quiet after the racket of PV. I wish I would have scheduled more nights there, many more. I had a huge suite to myself. Staff was friendly. Some inconvenience as to the location but a bus was minutes away. Close to Boca (walking distance actually), and minutes from Mismaloya and PV. I will schedule longer next year. Hola Martin!

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dangerous
The hotel is build against a vertical cliff, the bottom three floors are condemned as unstable. The restaurant wing is also condemned due to poor foundation and construction. The floors in use are 1-6. The desk clerk/ only staff speaks no English and gives you what ever room is available. With available I do not mean clean, but without people. The first room we got was dirty had rotting food in a warm fridge, etc. The second room we got from some gracious people who were leaving because they got stuck in the elevator and had had no water all morning. Some suites have a lpg range in their room, in the state of repair, i would be in fear of a propane explosion. thourgh the night, I could smell sewage gasses, and did not sleep. Everyone dreams of crashing waves through the night..... well if you don't want to sleep .... that is definitely something this hotel offers

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gross Run!
Bed bugs ants spiders flat pillows dirty sheets gross creepy rundown, walked out keep my money and left this hotel. Never!!

2/10 Terrible

jorgesantana, CA

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
When I got there was 8pm the room was not ready
I came back not ready no TV nothing not key for door the worst I have to rent new hotel I lost my money thank you expedia

10/10 Excellent

Dmitriy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

2/10 Terrible

Dr. J, Lake Arrowhead

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
On the ocean
This COULD BE a great place. The price is right! However, we had to go down and get clean sheets and go to the store to get cleaning and bug spray. My wife Vlran our room from top to bottom. We were in the PH1. It was great for our family. Le Kiff restaurant is right next door it is 5 star and expensive but great. So at the end of the day you won't finder a cheaper place to stay on the ocean but you will have to clean your own room.