All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Estuvo todo muy bien. Solo un poco de olor a humedad en el pasillo hacia la habitacion, pero todo lo demas bien!
Damaris
Stayed 1 night in Apr 2024
6/10 Okay
Nancy
Travelled with family
3 Apr 2024
Disliked: Property conditions & facilities
We didn't care for the breakfast buffet and it was too expensive. It was about the same price as IHOP and the quality of the food was no were near IHOPs.
The pull out bed still smelled of the old furniture (musty).
The handicap parking was always full. Had to park in back's handicap parking area.
Would like to see more separation from Casino parking and Hotel guest parking.
Nancy
Stayed 7 nights in Mar 2024
Response from Lorraine Cordero Guest Services Supervisor on 4 Apr 2024
Greetings Nancy, we appreciate you taking the time to provide us with feedback about your stay. I am very sorry to hear that several things throughout your stay did not meet your expectations. We do hope you give us another chance as we will definitely improve our services.
6/10 Okay
Jose, Cidra
Travelled with family and small children
31 Mar 2024
Liked: Staff & service
Disliked: Property conditions & facilities
The pool is under construction and neither Expedia or the property owner mentioned it.
Jose
Stayed 3 nights in Mar 2024
Response from Lorraine Cordero Guest Services Supervisor on 4 Apr 2024
Dear Jose, thank you for your feedback. We understand and apologize for the inconvenience caused by the construction. We are currently working to make enhancements to deliver a more comfortable stay for all of our guests. We hope for the opportunity to make this up to you the next time you are in the area.
The only strange thing is the policy to go in and out via the casino.
Pramod
Stayed 1 night in Mar 2024
Response from Lorraine Cordero Guest Services Supervisor on 4 Apr 2024
Dear Pramod, thank you so much for your review of our hotel. We appreciate your perfect score! I am pleased to hear you enjoyed your stay with us. We hope you will visit us again.
I was notified after my reservation and trip had been planned that the pool was under construction. There was construction inside the hotel as well my room and carpet felt damp, the tv had maybe a dozen stations half of those were barely worth watching and half of those had a clear picture and sound. The “breakfast” was cold, stale and overpriced. Staff was polite and helpful though.
John
Stayed 5 nights in Mar 2024
Response from Lorraine Cordero Guest Services Supervisor on 4 Apr 2024
Greetings John, we appreciate you taking the time to provide us with feedback about your stay. I am very sorry to hear that several things throughout your stay did not meet your expectations. We do hope you give us another chance as we will definitely improve our services.
10/10 Excellent
Artemio
19 Mar 2024
Artemio
Stayed 5 nights in Mar 2024
Response from Lorraine Cordero Guest Services Supervisor on 13 Apr 2024
Dear Artemio, thank you so much for your review of our hotel. We appreciate your perfect score! I am pleased to hear you enjoyed your stay with us. A positive guest experience is something our staff takes great pride in, so we value your feedback. We hope you will visit us again.
10/10 Excellent
Noryher
17 Mar 2024
Liked: Property conditions & facilities
Everything good
Noryher
Stayed 1 night in Mar 2024
Response from Lorraine Cordero Guest Services Supervisor on 24 Mar 2024
Dear Noryher, thank you so much for your review of our hotel. We appreciate your perfect score! I am pleased to hear you enjoyed your stay with us. A positive guest experience is something our staff takes great pride in, so we value your feedback. We hope you will visit us again.
8/10 Good
Javier
Travelled with family
2 Mar 2024
Liked: Cleanliness, staff & service
The Staff was outstanding. They were very helpful and informative and kind. The Restuarant section of the Hotel was especially great, particularly the Staff there.
Javier
Stayed 2 nights in Feb 2024
Response from Lorraine Cordero Guest Services Supervisor on 4 Mar 2024
Good morning, Javier thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. Our staff takes great pride in it, so we value your feedback. We hope you will visit us again.
Response from Lorraine Cordero Guest Services Supervisor on 4 Mar 2024
Buen día Gladys, gracias por darnos una calificación perfecta. Nos complace saber que disfrutó de su alojamiento con nosotros. ¡Esperamos verle nuevamente!
8/10 Good
Chuan, Kenmore
Travelled with family, Travelled with family and small children
Nothing interesting within walking distance. Limited dinning options too.
Chuan
Stayed 1 night in Feb 2024
Response from Lorraine Cordero Guest Services Supervisor on 4 Mar 2024
Greetings Chuan, we appreciate you taking the time to provide us with feedback about your stay. I am very sorry to hear that several things throughout your stay did not meet your expectations. We do hope you give us another chance as we will definitely improve our services.
Response from Lorraine Cordero Guest Services Supervisor on 4 Mar 2024
Buen día Virginia, gracias por darnos una calificación perfecta. Nos complace saber que disfrutó de su alojamiento con nosotros. ¡Esperamos verle nuevamente!
This hotel always gives us such a welcomed experience. The staff are extremely personable and very clean!!
Natalie
Stayed 3 nights in Feb 2024
Response from Lorraine Cordero Guest Services Supervisor on 24 Feb 2024
Dear Natalie, thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel.
Response from Lorraine Cordero Guest Services Supervisor on 10 Feb 2024
Greetins Luis, thank you for taking the time to give us your feedback about your stay at our hotel. I'm glad that you found our location to your liking. Our views are definitely one of the things we are very proud of about our hotel. We hope to see you again.
Beautiful place & people.
Nice facilities.
Loud casino.
Updated interior work.
Not close to much.
phil
Stayed 2 nights in Jan 2024
Response from Lorraine Cordero Guest Services Supervisor on 4 Feb 2024
Dear Phil, thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel.
We did like that there rooms there spacious and it's have everything we need to have a comstarble stay at this property.
Jose Antonio
Stayed 3 nights in Jan 2024
Response from Lorraine Cordero Guest Services Supervisor on 4 Feb 2024
Dear Jose Antonio, thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel.
Room was very wet and humid. Mirrors and tables were wet. Also I was double charged for room and staff was not helpful in listening to me or evening making the corrections to my bill! Hotel stole $534 from my bank account.
Donnie
Stayed 2 nights in Jan 2024
Response from Lorraine Cordero Guest Services Supervisor on 20 Jan 2024
Greetings Donnie, thank you for bringing this to our attention. We apologize for the inconvenience you faced during your stay. We will share your feedback with our staff and make the necessary changes. We hope you choose to stay with us again, so we can show you our true level of service.
10/10 Excellent
Angelo
15 Jan 2024
Angelo
Stayed 2 nights in Jan 2024
Response from Lorraine Cordero Guest Services Supervisor on 20 Jan 2024
Dear Angelo, thank you so much for your review of our hotel. We appreciate your perfect score! I am pleased to hear you enjoyed your stay with us. A positive guest experience is something our staff takes great pride in, so we value your feedback. We hope you will visit us again.
10/10 Excellent
Sarita
Travelled with partner
14 Jan 2024
Sarita
Stayed 5 nights in Jan 2024
Response from Lorraine Cordero - Guest Services Supervisor on 14 Jan 2024
Dear Sarita, thank you so much for your review of our hotel. We appreciate your perfect score! I am pleased to hear you enjoyed your stay with us. A positive guest experience is something our staff takes great pride in, so we value your feedback. We hope you will visit us again.
10/10 Excellent
Sol
13 Jan 2024
Sol
Stayed 1 night in Jan 2024
Response from Lorraine Cordero Guest Services Supervisor on 20 Jan 2024
Dear Sol, thank you so much for your review of our hotel. We appreciate your perfect score! I am pleased to hear you enjoyed your stay with us. A positive guest experience is something our staff takes great pride in, so we value your feedback. We hope you will visit us again.
Good place to stay ,they have a restaurant, casino , clean pool...perfect view of the ocean....
Pedro
Stayed 2 nights in Jan 2024
Response from Lorraine Cordero - Guest Services Supervisor on 13 Jan 2024
Dear Pedro, thank you so much for your review of our hotel. We appreciate your perfect score! I am pleased to hear you enjoyed your stay with us. A positive guest experience is something our staff takes great pride in, so we value your feedback. We hope you will visit us again.
Response from Lorraine Cordero - Guest Services Supervisor on 13 Jan 2024
Dear Daisy, thank you so much for your review of our hotel. We appreciate your perfect score! I am pleased to hear you enjoyed your stay with us. A positive guest experience is something our staff takes great pride in, so we value your feedback. We hope you will visit us again.
10/10 Excellent
Jose Anibal
5 Jan 2024
Jose Anibal
Stayed 1 night in Jan 2024
Response from Lorraine Cordero - Guest Services Supervisor on 9 Jan 2024
Buenas tardes Jose Anibal, gracias por darnos una calificación perfecta. Nos complace saber que disfrutó de su alojamiento con nosotros. Es algo de lo que nuestro personal se enorgullece, así que valoramos su opinión. ¡Esperamos verle nuevamente!
Response from Lorraine Cordero - Guest Services Supervisor on 9 Jan 2024
Buenas tardes Angel, gracias por darnos una calificación perfecta. Nos complace saber que disfrutó de su alojamiento con nosotros. Es algo de lo que nuestro personal se enorgullece, así que valoramos su opinión. ¡Esperamos verle nuevamente!
Response from Lorraine Cordero - Guest Services Supervisor on 7 Jan 2024
Dear Rosalyn J., thank you so much for your review of our hotel. We appreciate your perfect score! I am pleased to hear you enjoyed your stay with us. We hope you will visit us again.
Great location on the top of a hill for over looking the city and ocean! Great breakfast! Great people! Thank you very much!
YUEJIE
Stayed 1 night in Dec 2023
Response from Lorraine Cordero - Guest Services Supervisor on 2 Jan 2024
Dear Yuejie, thank you so much for your review of our hotel. We appreciate your perfect score! I am pleased to hear you enjoyed your stay with us. A positive guest experience is something our staff takes great pride in, so we value your feedback. We hope you will visit us again.
6/10 Okay
America
28 Dec 2023
America
Stayed 2 nights in Dec 2023
Response from Lorraine Cordero Guest Services Supervisor on 20 Jan 2024
Greetings America, thank you for your review. I am glad to hear that overall, your experience was positive. I am disappointed to hear that some things didn't meet your expectations. Thank you and look forward to seeing you soon.
We really liked staying here. Room was great, pool was nice, breakfast was great, everyone was very nice. We will stay here again.
Deanna
Response from Lorraine Cordero - Guest Services Supervisor on 7 Jan 2024
Dear Deanna, thank you so much for your review of our hotel. We appreciate your perfect score! I am pleased to hear you enjoyed your stay with us. A positive guest experience is something our staff takes great pride in, so we value your feedback. Until the next time!
10/10 Excellent
Jorge
Travelled with partner
25 Dec 2023
Liked: Cleanliness, staff & service
Disliked: Amenities
Jorge
Stayed 2 nights in Dec 2023
Response from Lorraine Cordero - Guest Services Supervisor on 26 Dec 2023
Buenas tardes Jorge, gracias por darnos una calificación perfecta. Nos alegra que pudo disfrutar de su estadía y que nos haya elegido como su destino para esta fecha tan especial. ¡Feliz Navidad y esperamos verle nuevamente!
Cleaning crew needs to clean the coffe maker and vent in the bathroom. Aside from that it was a good stay.
Verified traveller
Stayed 1 night in Dec 2023
Response from Lorraine Cordero - Guest Services Supervisor on 9 Jan 2024
Greetings, thank you for your candid review. We apologize that some things on your stay did not meet your expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future so that we can provide a better experience.
8/10 Good
Marisol
Travelled with family
24 Dec 2023
Liked: Cleanliness, staff & service, room comfort
Marisol
Stayed 4 nights in Dec 2023
Response from Lorraine Cordero - Guest Services Supervisor on 24 Dec 2023
Saludos Marisol, gracias por su opinión acerca de nuestro hotel. Nos complace saber que disfrutó de su alojamiento con nosotros. ¡Feliz Navidad! Esperamos verle pronto.
10/10 Excellent
Terra
23 Dec 2023
Terra
Stayed 1 night in Dec 2023
Response from Lorraine Cordero - Guest Services Supervisor on 13 Jan 2024
Dear Terra, thank you so much for your review of our hotel. We appreciate your perfect score! I am pleased to hear you enjoyed your stay with us. A positive guest experience is something our staff takes great pride in, so we value your feedback. We hope you will visit us again.
Excelente volveria de nuevo el lugar limpio y acogedor
Jorge
Stayed 2 nights in Dec 2023
Response from Lorraine Cordero - Guest Services Supervisor on 19 Dec 2023
Buenas tardes Jorge,Gracias por darnos una calificación perfecta. Estoy segura de que todo el personal de nuestro hotel disfrutó atendiendo sus necesidades tanto como usted disfrutó de su estadía. ¡Esperamos verle nuevamente!
Response from Lorraine Cordero - Guest Services Supervisor on 19 Dec 2023
Greetins Rosa,Thank you for taking the time to give us your feedback about your stay at our hotel. I'm glad that you found our location to your liking. Our views are definitely one of the things we are very proud of about our hotel. I hope to see you again soon.
8/10 Good
Ginoris
Travelled with family
27 Nov 2023
Liked: Cleanliness, staff & service, amenities
The property is being remodeled. The rooms that are remodeled are spacious, have amenities (shampoo, conditioner, hand cream in bottles, and blowdrier); as well as coffee maker with coffee and tea and fridge. The view from the pool is great and we had a good time at the casino.
Ginoris
Stayed 1 night in Nov 2023
Response from Lorraine Cordero - Guest Services Supervisor on 9 Dec 2023
Dear Ginoris, thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel.
I love the renew rooms, its fancy and cute, very quiet and staff very helpful. I could stay again. You NEED a car to do shopping or eat outside. But they also have restaurant, bar, casino and a pool.
Zulaima
Stayed 1 night in Nov 2023
Response from Lorraine Cordero - Guest Services Supervisor on 9 Dec 2023
Dear Zulaima, thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. Our staff takes great pride in it, so we value your feedback. We hope you will visit us again.
My daughter and I were covered in bed bug bites, when I spoke to the front desk manager he stated he could only change our room and call Ecolab the next day to confirm. I explained I was flying out the following morning, he stated he was sorry and that was it, no type or care, didn't offer any type of consolation.
Carlos
Stayed 8 nights in Nov 2023
Response from Lorraine Cordero - Guest Services Supervisor on 9 Dec 2023
Thank you for bringing this to our attention. We apologize for the inconvenience you faced during your stay, as that is not up to our normal standards. We will share your feedback with our staff and make the necessary changes. We hope you choose to stay with us again, so we can show you our true level of service.
Response from Lorraine Cordero - Guest Services Supervisor on 9 Dec 2023
Dear Ismari, thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. Our staff takes great pride in it, so we value your feedback. We hope you will visit us again.
10/10 Excellent
Alexjoel
12 Nov 2023
Liked: Cleanliness, staff & service
Tienes sus detalles en cuanto a pintura limpieza del baño y el cuarto se escuchaba todo
Alexjoel
Stayed 1 night in Nov 2023
Response from Lorraine Cordero - Guest Services Supervisor on 9 Dec 2023
Saludos Alexjoel, gracias por su comentario. Entendemos y pedimos disculpas por las molestias causadas. Actualmente estamos trabajando para realizar mejoras que brinden una estadía más cómoda para todos nuestros huéspedes. Esperamos tener la oportunidad de compensarte la próxima vez que estés en la zona.
Response from Lorraine Cordero - Guest Services Supervisor on 9 Dec 2023
Dear Walter, thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. Our staff takes great pride in it, so we value your feedback. We hope you will visit us again.
8/10 Good
edwin
5 Nov 2023
Good location and they are remodeling
edwin
Stayed 1 night in Nov 2023
Response from Lorraine Cordero - Guest Services Supervisor on 9 Dec 2023
Dear Edwin, thank you so much for your review of our hotel. We appreciate your feedback. I am pleased that you enjoyed your stay and the view. As you mentioned we're under renovation, working to make enhancements to deliver a more comfortable stay for all of our guests. We hope you will visit us again and experience our new image.
Good hotel, amazing view! Our family just stayed one night to be close to the airport. Hotel was in the middle of renovations but it was clean, beds are great, staff was very kind and helpful. Will definitely stay here again in the future.
Lumary
Stayed 1 night in Oct 2023
Response from Carlos García - Guest Services Supervisor on 13 Oct 2023
Greetings,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. A positive guest experience is something our staff takes great pride in, so we value your feedback. We hope you will visit us again.
Response from Carlos García - Guest Services Supervisor on 10 Oct 2023
Dear Walter,Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel.
Response from Carlos García - Guest Services Supervisor on 26 Sept 2023
Dear Jorge,Thank you so much for your review of our hotel. We appreciate your perfect score! I am pleased to hear you enjoyed your stay with us. A positive guest experience is something our staff takes great pride in, so we value your feedback. We hope you will visit us again.
10/10 Excellent
Joran, Charlotte Amalie
Travelled with family, Travelled with family and small children
Response from Carlos García - Guest Services Supervisor on 18 Sept 2023
Greetings Joran,I appreciate your positive feedback about our hotel. We do take pride in catering to our guests needs the best way we can. If you're traveling to our area again soon, don't hesitate to call us.
Response from Carlos García - Guest Services Supervisor on 18 Sept 2023
Buenas tardes Guillermo,Gracias por darnos una calificación perfecta. Estoy seguro de que todo el personal de nuestro hotel disfrutó atendiendo sus necesidades tanto como usted disfrutó de su estadía. ¡Esperamos verle nuevamente!
our stay was wonderful! very quiet hallways but lively lobby and casino!! we had a gorgeous view of the water(:
cheyenne
Stayed 7 nights in Aug 2023
Response from Carlos García - Guest Services Supervisor on 16 Sept 2023
Dear Cheyenne,Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us! I hope your next stay is just around the corner. Call us if there is anything we can help you with.
Response from Carlos García - Guest Services Supervisor on 16 Sept 2023
Dear Robert,Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel.
Response from Carlos García - Guest Services Supervisor on 6 Sept 2023
Greetins Adriana,Thank you for taking the time to give us your feedback about your stay at our hotel. I'm glad that you found our location to your liking. Our views are definitely one of the things we are very proud of about our hotel. I hope to see you again soon.
Response from Carlos García - Guest Services Supervisor on 5 Sept 2023
Thank you for your feedback regarding your recent visit at our hotel and please accept our sincerest apologies for the disturbance you have experienced during your stay. We value your feedback, and we welcome the opportunity to serve you again.
Response from Carlos García - Guest Services Supervisor on 5 Sept 2023
Greetings Jose,Thank you for your review. I am glad to hear that overall, your experience was positive. We hope you choose to stay with us again, so we can show you our true level of service.