Apartments in Puerto Rico

"Super Lage mit Blick auf den schönsten Strand im Süden. Shuttlebus zum Strand ist einmal die Stunde kostenfrei am Start. Man sollte wissen das es am Strand weder Liegen noch schattenspendende Schirme auf Hotelkosten gibt. Aber alles ist fair bezahlbar. Auch Taxifahrten vergleichsweise günstig. Die Zimmer sind etwas abgewohnt und könnten eine Renovierung gebrauchen. Sonst insgesamt die erwartet gute Riu Qualität. Personal hervorragend und sehr kinderfreundlich. "

"Pools and garden areas are great; also near the beach and walking areas"

"La verdad me gustó muchísimo el ambiente del hotel. Pero que no me allá gustado es que no hay donde aparcar es una agonía espantansa, nunca hubo un espacio para poder e aparcar y siempre estube pendiente, dure 1 hora buscando en el momento que llegue de 2 a 3 y no me tocó de otra que aparcarmen en frente del hotel y me lleve una multa. Entraba alas 3 y la cafetería es hasta las 4, tuve q volver a salir en el coche a comprar algo para comer mientras llegaba la hora de la cena. Y que no te dejan consumir absolutamente nada que no compres en la cafetería. Pero es que si no está abierto después de las 4 y vienes llegando. No tiene lógica. Eso de entrada no me gustó! Pero del resto muy tranquilo, la habitación limpia y las áreas comumes. Me gustaría regresar Pero me lo pensaría por el aparcamiento, no quisiera agregarle a la estadía otra multa más 😔. La recepcionista muy amable. "

"We were there for two nights,20-22/3, the breakfast was excellent, swimming pools lovely and room was great on the first night. The second night we couldn’t sleep most of the night as it was raining heavily and water was dripping through the balcony window onto the floor making a sound even when I placed three large towels on the floor. In the morning when we were leaving I spoke to Stephanie, customer relations, and told her we couldn’t sleep: she said we could have changed rooms, I replied that it was 2.00 in the night and we were also leaving that morning, also that we would not be returning to the island.She said she would look into the matter, I also showed her a video taken during the night. Later I asked her if the hotel could pay for our taxi into town as compensation,she said it was not possible as they were a different company. Later I received her email saying that the weather had affected many other businesses and that I could get an upgrade if I booked again. She clearly did not listen to me when I said we would not be returning ever again. I feel that this is unacceptable, especially as this was an expensive hotel, the customer service was not up to standard. I have used Hotels .com for many years and never complained, but in this instance I think that some compensation is required "

"Great all round!"

"nicely designed apartments, great bathroom and comfy beds also big comfy sofa in sitting area"

"Had a perfect week's stay. All the staff were so friendly, helpful, and made us feel incredibly welcome. Breakfast was fantastic - we loved the pancakes, fresh fruit, and eggs. The pools are beautiful and as the main lazy river winds around the beautifully planted grounds there's always somewhere fairly private and quiet to lay out. The bars are very fairly priced, with great drinks. Housekeeping quick and great attention to detail. Little details like the access to shower room after you've checked out are so helpful! We don't want to leave! "

"The apartment slept 4 (there were2 of us), but we were only given 2 bath and one hand towel. Sofa needed replacing as cover cracked and split. Lift doesn’t work in the rain. Male (manager?) on reception told me to go on line to order takeaway from any site although we found out the restaurant had a take away menu. Large space for 2."

"Terrible. My husband ended up in hospital for 2 nights after eating in the A La Carte. He had prawns, the most likely cause of his acute, rapid onset violent symptoms of D and V with subsequent loss of conciouseness. They deny all and refuse any possible causitive link with his illness. "