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Reviews of The Singular Patagonia

4.5 out of 5
The Singular Patagonia
Km 5 Norte Puerto Bories, Natales, Magallanes

Reviews

9.6

Exceptional

Rating 10 - Excellent. 78 out of 96 reviews" "
Rating 8 - Good. 12 out of 96 reviews" "
Rating 6 - Okay. 2 out of 96 reviews" "
Rating 4 - Poor. 4 out of 96 reviews" "
Rating 2 - Terrible. 0 out of 96 reviews" "

9.8/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.8/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Ganning, Irvine

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
historical museum, excellent dining option, good service and water front view
Stayed 1 night in Mar 2024

10/10 Excellent

Jessica

Stayed 1 night in Mar 2024

10/10 Excellent

Anju, bakersfield

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024

10/10 Excellent

Sonam

Stayed 1 night in Dec 2023

10/10 Excellent

Mark

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Singular Puerto Natales ⭐️⭐️⭐️⭐️⭐️
The Singular is a beautiful hotel. What an experience! The staff is amazing! 5-Star all the way. Great views from the panoramic window out across the water and into the snow capped mountains. By far the best of Puerto Natales, if not all of Chile! Highly recommend!
Stayed 2 nights in Dec 2023

10/10 Excellent

Rodney

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very unique property with world class service.
Stayed 4 nights in Nov 2023

10/10 Excellent

Rachel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a truly unique property, especially for industrial revolution lovers. Amazing views, beautiful rooms, attentive staff, gorgeous bar and dining area. Absolutely loved and would stay again.
Stayed 1 night in Oct 2023

10/10 Excellent

Henrietta

Liked: Cleanliness, property conditions & facilities, room comfort
We had a fantastic stay. Although it was only one night, the service was incredible. We loved the spa, and dinner was amazing.
Stayed 1 night in Oct 2023
Response from Matías Nicolas - Guest Relations on 24 Oct 2023
Dear Niekirk,We greatly appreciate your feedback regarding your stay at The Singular Patagonia.We are delighted to hear that you enjoyed the hotel, our exceptional gastronomy, a variety of excursions, and found the service to meet the high standard we strive for. Our aim is to treat every guest as special as they deserve.We constantly work to provide remarkable experiences, so your feedback is very important to us. I will share your comments with our team, who I am certain will be encouraged by your remarks.We look forward to the opportunity to serve you again in the future.Kind regards,Matías NicolasGuest Relations

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best hotel I’ve ever stayed in and the staff are incredible.
Stayed 6 nights in Oct 2023
Response from Matías Nicolas - Guest Relations on 24 Oct 2023
Dear Mr. RazumovskyWe greatly appreciate your feedback regarding your stay at The Singular Patagonia.We are delighted to hear that you enjoyed the hotel, our exceptional gastronomy, and found the service to meet the high standard we strive for.We constantly work to provide remarkable experiences, so your feedback is very important to us. I will share your comments with our team, who I am certain will be encouraged by your remarks.We look forward to the opportunity to serve you again in the future!Kind regards,Matías NicolasGuest Relations

10/10 Excellent

Oscar

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property and Service!
Stayed 4 nights in Apr 2023

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The restaurant was amazing. The room views were beautiful.
Stayed 3 nights in Mar 2023

4/10 Poor

Jason

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
By no means worth the price. I had a very long check-in delay and watched many other travels arrive later than me check in and get rooms earlier. Management then tried to gaslight me by saying that they “upgraded my room” for the inconvenience when I had already rented the most expensive room in the hotel. They didn’t even bother apologizing. Also the king beds are two twin beds which is disappointing and not as comfortable as a true king — which is what I had thought I paid for. By no means a 5 star hotel by Western standards.
Stayed 1 night in Mar 2023

10/10 Excellent

sandra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excellent sercvice. The hotel is stunning. The staff is wonderful

8/10 Good

Rebecca

Liked: Cleanliness, property conditions & facilities, room comfort
Best hotel in Chilean Patagonia
This was our 2nd time at the Singular in Puerto Natales. First stay was in 2013. I must say, this property is amazing and def one of my favs in South America. We were a little disappointed with the service at the restaurant this time. The wait staff didn’t seem to be well trained and informed about their own menu. The organized tours were great - great attention to detail. If in Chilean Patagonia, I would def recommend splurging a bit and staying here.
Stayed 2 nights in Dec 2021
Response from Sabrina Tettamanti - Operations Manager on 17 Jan 2022
Dear Rebecca, Thank you very much for taking the time to share your feedback about your recent stay in The Singular Patagonia We are very glad you enjoy your time with us! We will work with the Restaurant Manager in order to improve our restaurant service. Please accept our appologizes for not being able to meet your expectations. We hope to have a second chance for you to receive a complete and satisfying Singular experience! We look forward to welcoming you again in the very near future! Kind regards,

8/10 Good

Ramiro

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Extraordinary beautifull place. Very unique and refined. Excellent restaurant with the luxury of having fresh chilean king crab (best in te world). Quite confortable and beautiful rooms with amazing view. Decoration is among the best I have seen in the world of luxury hotels
Stayed 1 night in Dec 2021
Response from Sabrina Tettamanti - Operations Manager on 23 Dec 2021
Dear Ramiro, Thank you ver much for rating The Singular Patagonia! We really appreciate you choosing to enjoy your time with us. We look forward to welcoming you again in the very near future! Thank you and have Singular day!

10/10 Excellent

Ciindy, USA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This hotel is outstanding , we stayed for 3 nights and had wonderful time . Food is great , the view of this hotel is incredible beautiful .
Stayed 3 nights in Feb 2020
Response from Lola Conget on 28 Feb 2020
Dear Ciindy, Thank you for taking the time to provide a review of your experience at our hotel! We really appreciate you choosing to enjoy your time with us. We’re delighted to hear that you were comfortable in our accommodations and that you got to enjoy some of Patagonia's spectacular views. We look forward to the pleasure of hosting you once more.Thank you and have a Singular day!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is beautiful, staff amazing, no gym and small pool but the rest makes up for those down falls. Love the hidden specialized restaurant with pre fix menu. Was incredible food!!
Stayed 3 nights in Feb 2020
Response from Lola Conget on 19 Feb 2020
Dear Guest, Thank you for taking the time to leave us your comments regarding your experience at The Singular Patagonia. It is always a pleasure to receive positive feedback. We’re delighted that you did indeed enjoy the hotel and our gastronomy based on high quality chilean products. It is our biggest reward to realized that you have captured the Singular’s essence! At the same time, we appreciate the time you took to share your concerns about the SPA facilities. Together with our team, we are taking the appropriate measures to address the problem and avoid any future inconveniences. As a member of The Leading Hotels of the World, the hotel continuously strives to meet your needs and expectation. Therefore, your feedback it's really important to us. We look forward to welcoming you soon to enjoy a Singular stay!

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wow what a hotel! Converted from a slaughterhouse to a hotel. An amazing place. Staff were incredible. Restaurant was amazing. Facilities were excellent. We did not realize it was all inclusive. Many guided tours in the area all included with your stay. A must stay in Patagonia!
Stayed 5 nights in Jan 2020
Response from Lola Conget on 4 Feb 2020
Dear Guest, Thank you for providing your feedback about your recent stay. We’re delighted to hear that you did indeed enjoy the hotel and you got to enjoy some of the most Patagonia's spectacular views. It is our biggest reward to realize that you have captured the Singular’s essence. At The Singular Patagonia, one of The Leading Hotels of the World, we continuously strive to meet your needs and expectations; therefore your feedback is very important to us. Thank you again for sharing your experience, and we look forward to serving you in the future. Thank you and I wish you a Singular day!

10/10 Excellent

Verified traveller

Stayed 6 nights in Nov 2019
Response from Lola on 2 Dec 2019
We appreciate your comments regarding your stay at The Singular Patagonia. It is always a pleasure to receive positive feedback.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Singular is a beautiful hotel with a very interesting history. The staff are fantastic, trained to know each customer by name. The rooms are large, spacious, and clean. The food is delicious. Don’t eat at the bar.. the experience in the dining room is significantly more polished. The spa is small, but nice. I did one excursion with Valentina/Nicholas, and they were excellent guides. The hotel is short drive or 45min walk into town.. highly recommend spending a little bit of time in Puerto Natales town.
Stayed 2 nights in Mar 2019
Response from Lola C on 9 May 2019
Dear Guest, Thank you for providing your review of your experience at our hotel! It is our biggest reward to realized that you have captured the Singular’s essence. We have already revised what you mentioned regarding bar service and we are working on the necessary improvements to avoid future inconveniences. We are sorry if your experience did not meet your expectations; please allow me to express my sincerest apologies. At The Singular Patagonia we continuously strive to meet your needs and expectations; therefore your feedback is very important to us. We hope to be able to have a new opportunity to deliver a complete and satisfactory Singular experience! Thank you and have Singular day!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing location and unique given its history and the care that has been taken in restoring the property as a hotel.
Stayed 1 night in Mar 2019
Response from Lola C on 9 May 2019
Dear Guest, Thank you for providing your review of your experience at our hotel! It is our biggest reward to realized that you have captured the Singular’s essence. Thank you again for sharing your experience, and we look forward to serving you in the future. Sincerely,

6/10 Okay

simone

Liked: Cleanliness, property conditions & facilities
The place is cool, like a museum. They have reconditioned the place well. But it felt a bit cold and stark. The service was out of place and they charged way to much for the simple accommodation. Bedding was not that cozy, restaurant options were limited, and spa was minimal.
Stayed 7 nights in Feb 2019
Response from Lola C on 9 May 2019
Dear Guest, Thank you for taking the time to provide the review of your experience at The Singular Santiago! We usually get comments about different temperatures when transitioning between both areas but, we believe that this is a reminder that we are at the end of the world, in the remote and how pioneers used to live. In addition, we are sorry if your experience did not meet your expectations; please allow me to express my sincerest apologies. At The Singular Santiago we continuously strive to meet your needs and expectations; therefore your feedback is very important to us. We hope to be able to have a new opportunity to deliver a complete and satisfactory Singular experience!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2019

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful but better air circulation needed
Location and service was incredible. Only complaint was the lack of comfort in the rooms - the views are beautiful, but the lack of air circulation and air conditioning resulted in some pretty uncomfortable sleep conditions. Even though the staff brought in a fan for us, it was not enough to cool down the very hot room.
Stayed 2 nights in Nov 2018

8/10 Good

Claudia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The right hotel in Puerto Natales
Fabulous staff. Good food. But you have to be prepared for vast dark spaces with an eerie past. I had the sense they'd market to Chileans for far lower rates, and rates can vary tremendously. I would stay inside the park next time as distances are huge. Pillows were hard, expeditions very pricy with instant coffee on offer. Bu5 people who work there couldn't be nicer and that says a lot.
Stayed 2 nights in Oct 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing place and top notch service. Dissapointed the pool wasn’t fully functioning but everything else great.
Stayed 2 nights in Oct 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Great hotel, disappointing staff!
very spacious rooms, well kitted out with great views across the bay. Food is fantastic as is dining room. Hotel itself steeped history and there is a museum onsite. Spa is modestly sized but well equipped. Unfortunately, the hotel is let down by the inconsistent attitude of its staff both in hotel and in restaurant. Check in was longer than necessary, due to problems with card machine and the receptionist’s irritability showed clearly when she thought our card was the problem. It was resolved simply by her changing the currency to be charged on her machine. We then went straight to Dinner wjich went well and the food was superb as was the service. Next morning, breakfast went off relatively well though we did ask one waitress of they had a small bag so that we can take some pastries with us on our long journey to the Perito Moreno glacier, to which she curtly replied “sorry we dont have any left” and duly walked off. We then asked a second waiter and he then kindly provided them for us. The trick here is to always ask 2 people the same thing! There were other instances of poor service from the staff especially given the price you pay for the staying there. Buyer beware! The service is not up to scratch for a 5 star establishment.
Stayed 2 nights in Mar 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superbly unique and beautiful/modern hotel with amazing setting. A negative was the temperature of the room was very warm, and window ventilation did not help enough. There is no air conditioning, which could be required during summer.
Stayed 1 night in Jan 2018

4/10 Poor

Verified traveller

Disliked: Staff & service
Not recommended one star service five star price
Very disappointed we found the service at the front desk to be mediocre (the other staff were fine) they were not very helpful in fact gave some bad advice. A hotel near the Torres Paines should have good maps for people to use. There tour guide was less than helpful They obviously want everyone to use their tour service so being on your own is not the best The Wi-Fi service was terrible. Their first excuse was the clouds ( ridiculous) then the fact they had many rooms ( ridiculous) For the prices they charge they need to make the service better and more welcoming and fix their Internet. I would only recommend coming to visit the place have a drink look around and stay elsewhere
Stayed 2 nights in Jan 2018

10/10 Excellent

Robert, Vancouver

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel
A unique hotel, comfortable, excellent food and a good service. Highly recommended。
Stayed 3 nights in Dec 2017

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing experience at unique hotel
The Singular is simply an amazing place. By the time you walk in, you realise that every effort has been made and a lot of local knowledge and passion has been used to convert a historical site into a luxurious hotel for guests and visitors. The rooms are stunning and the view from the rooms is georgeous. The bar and restaurant are beautifully designed and offer high quality food and drinks. The Spa with dry and wet saunas is very nicely located too, however the pool area could be a bit more spacious. Overall an unforgettable experience.
Stayed 3 nights in Nov 2017

10/10 Excellent

Enas, kuwait

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel
We stayed 3 nights & for sure wasn’t enough. The rooms have amazing view of the lake & mountains, very clean & modern & the staff were so friendly & helpful. The overall atmosphere was simply amazing & I would definitely stay there again.. highly recommend!
Stayed 3 nights in Nov 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A most unique experience!
The food is amazing. All the public spaces are decorated with taste and reflect the theme of the hotel which was a former meat-packing factory. Wonderfully comfortable and tasteful. You drive your car right into the reception area which was a former horse and cow stable! The Singular was a nice stop half way between Punta Arenas and Torres del Paine.

10/10 Excellent

patrick, boston

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
High standard hotel with character
The hotel is in a great location and has built itself with a special character: a ex-meat processing factory! The scenery is memorable, the food and service are first class. We took a tour of Tores del Paine with the hotel and were very satisfied;our guide and driver were very knowledgeable and willing to handle our unique requests for picture and contemplation.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel -- spa, food and ease of excursions was great! Hotel staff very helpful and attentive.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stunning location, very interesting architecture, excellent food.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A must stay place!!
Amazing hotel. Something completely different.

10/10 Excellent

Gaby C.

Liked: Cleanliness, staff & service, room comfort
One of the Greatest Stays of My Life
Hands down, one of the best hotels I've ever stayed in. From the service, to the unique grounds, excursions and FOOD: everything was absolute perfection. I would not have changed a single thing other than making the stay longer!

8/10 Good

Dimitrios, London

Liked: Cleanliness, staff & service, room comfort
Great views, relaxing place
Great hotel. Great views. The rooms have amazing views however there is a problem with ventilation. With direct sunlight the room can hear up a lot. Good spa facilities. Very helpful reception with trips etc

4/10 Poor

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Lovey hotel, poor customer relations.
Beautiful room, view, restaurant and spa. The hotel forgot to book our $400USD transport to the airport. On the river cruise we did the boat broke down and we were 3 hours late back to hotel. The staff on the boat managed the breakdown very well however there was no recognition from the hotel. The excursions are very expensive and not always available. Torres Del Paine national park is nearly 3 hours away adding 5 to 6 hours driving to the day. I would suggest a short stay only to see the local sights like the Mylodon caves and Puerto Natales.

10/10 Excellent

kristen, phoenix, arizona

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My new all time favorite hotel
The setting of this resort is unlike anything I've seen. The history of the factory, the ability to preserve and repurpose equipment and building materials, the beauty of the setting all combine together to make singular unforgettable. It is well worth the time to experience it in ones lifetime.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Outstanding Hotel
This hotel was beyond incredible. This cold storage plant that was converted into a museum and then a hotel is incredible. The rooms are huge with amazing views, beautiful furnishings and an incredible bathroom with deep soaking tub. The Spa was also fantastic, especially the facials. But the highlight for us was the bar and restaurant. The food was out of this world (prepared in an open kitchen) and served in a very cozy and warm restaurant with fantastic bar and lounge. The staff could not be better. This is the best customer service we have had in Chile. The staff is happy and love their jobs. You can definitely tell. Every staff member knew who we were and what we expected from the service. Unbelievable hotel!!!!! Don't miss the opportunity to go.

10/10 Excellent

Will

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unique building with history and amazing views
Pretty spectacular set-up, worth the price just for the views out the bedroom window (which is one entire wall!). I loved the historical aspects of the building. The tours were very good but expensive if not taking the full board option.

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities
Beautiful, but still some logistical kinks
Absolutely stunning location, and well appointed facility done in what my fiance called a "rustically elegant" decor. The problem is that Puerto Natales is about 1.5-2hrs away from the national park, and 3hrs away from the nearest big airport (Punta Arenas to the south, although there is a small airport in Puerto Natales). The bigger problem is that the hotel has no working system for signing guests up to take their "excursions", which is the cornerstone of their operation. We were there for 5 days, we took took excursions for 4 of them, and they didn't get us signed up correctly for the trip we wanted once. All in all, worth going, just make sure they've got you down for what you want to do.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Barbara, Calgary, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Singular Hotel Puerto Natales, Chile - great
A very new hotel with great service, beautiful rooms and wonderful meals. An all inclusive rates includes a variety of excursions to choose from with pleasant, informative guides. The hotel was a meat packing plant from 1916 through the 70's, a valuable resource for the area's economy, and the hotel has managed to create a very unique atmosphere maintaining the history of the plant, which is now a World Heritage Site. The architects and designers were very creative and the end result is very impressive.

10/10 Excellent

schtephanie

Stayed 1 night in Jul 2023

8/10 Good

Marco

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel ricavato in struttura relativa a vecchio magazzino storico per il trattamento e refrigerazione della carne, con annesso museo. Location interessante, struttura molto piacevole. Andrebbero levati un po’ di rottami sparsi nelle vicinanze esterne della struttura.
Stayed 1 night in Apr 2023