Apartments in Puerto Morelos

"Great views, spacious rooms, clean, amazing staff and service. Great place to relax! "

"Decent family resort. Went there with 2 boys - 9 and 11 years old and had a good week. Staff didn't seem super happy, but that's fine, and my only real disappointment with the amenities was that they often weren't available as advertised. One of the reasons I chose this resort, for instance, was the zip-line and climbing wall for the kids. I did not see the climbing wall open during our stay, and the zip line was open for a very short period in the morning and again in the afternoon. The 9 year old stood in line on 4 different occasions only to be turned away as they were closing (again), which disappointed him. Restaurants were good, particularly the steakhouse, and the buffet was ok."

"Food was great. We couldn’t go to the beach because there was too much seaweed."

"It was a beautiful resort, I would stay again "

" No value for the money you pay , food is acceptable , bars are good with acceptable variety of drinks . Representatives offering Privilege are a pain and they give you a hard time , check in is terrible , it is suppose to be at 3:00 pm but your room is never ready."

"Alex did not greet us kindly. Everyone in our party including our teenage kids picked up on his demeanor. When ask about my VIP status he said Expedia did not call to notify the hotel. I had to show him conversation I had woth Expedia from 2 months prior asking about Preferred Club. I then had to email a screenshot to Alex so he could forward it to the manager. We were not offered a room upgrade but given Preferred Club. Such a disappointment. Don't get suckered into touring Dreams Natura. Sasha said 90 min and it took 3 hours. We used the vouchers for massages. The spa facilities and the staff were lovely. FYI Sasha said that because we were not in a Preferred Club room we couldn't get the better deals. The Preferred Club pool looked great but our son who is 6 foot 3 wasn't allowed in because he is 15. The pool concierge had me walk down to the (not so nice) P Club lounge to ask a manger for approval to let my son in. He said no. I pointed out how they considered him an adult when we booked the massage and when we looked into an excursion but he said no. Our family of 4 and the couple that joined us agreed we will not return."

"It’s definitely more family resort, to enjoy with kids "

"Did a solo trip. It was an amazing experience. Def recommend. "

"No chair access by pools. Staff not helpful. Not a lot of waiter/waitresses. Limited restaurant availability. Not a lot of food options at restaurants."