Front of property

Reviews of Hotel Cumbres Puerto Varas

5 out of 5
Hotel Cumbres Puerto Varas
Imperial 561, Puerto Varas, Los Lagos

Reviews

9.6

Exceptional

Rating 10 - Excellent. 389 out of 484 reviews" "
Rating 8 - Good. 73 out of 484 reviews" "
Rating 6 - Okay. 14 out of 484 reviews" "
Rating 4 - Poor. 6 out of 484 reviews" "
Rating 2 - Terrible. 2 out of 484 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

6/10 Okay

David

Liked: Cleanliness, staff & service
Air conditioner was noisy and furnishings were just average. Very little space around the bathroom sink.
Stayed 1 night in Feb 2024

10/10 Excellent

Robert

Travelled with partner, Travelled with group
Cumbres is beautifully located in Puerto Varas and has a superb view of Osorno. Service is great and the breakfast outstanding.
Stayed 6 nights in Jan 2024

10/10 Excellent

Nancy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic hotel. I would come back in a minute if I were coming back to Puerto Varas. Views of lake and volcanos unparalleled. Service perfect. Pleasant friendly knowledgable staff. Best hotel breakfast I have EVER seen, Well located. Well situated. Two minor quibbles. This is an older hotel so it's understandable, but there are no plugs or USBs by the bed side tables. Also the door key mechanisms are VERY finicky and we got stuck out a couple times and had to go to the front desk to get another key.
Stayed 4 nights in Jan 2024

10/10 Excellent

Alejandro

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In our way from Puerto Montt AirPort to our farm, we always stop in Puerto Varas to spend a night and this hotel is the best one so far
Stayed 1 night in Jan 2024

10/10 Excellent

Sharon

Liked: Cleanliness, property conditions & facilities
Stayed 6 nights in Jan 2024

10/10 Excellent

Leon

Stayed 4 nights in Dec 2023

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect in every way
An excellent hotel with good parking, great food in the restaurants and a lovely clean comfortable room
Stayed 4 nights in Dec 2023

10/10 Excellent

ELIOT

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel with wonderfule staff. Restaurant is excellent. Good location.
Stayed 2 nights in Dec 2023

10/10 Excellent

Mauricio

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good as always. Very good hotel in all aspects, but specially the staff (very nice).
Stayed 2 nights in Dec 2023

6/10 Okay

Jeffrey

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service
This property has been described as five stars but it’s three at best. The views from the hotel are amazing but the property is extremely dated and that Lowe’s the place to three stars. The furniture must be 20 years old in the room and technology has passed this place do plugs are not convenient. The breakfast is lackluster. The coffeee machines kept breaking down so there were always lines. The lounge with the fireplace is awesome but they don’t have enough waiters most evenings. The front desk was not helpful at all. When we asked to get local information about activities they told us to scan a QR code. Water pressure was very low under the premise of being eco friendly. The place is ok but don’t expect anything more than an average stay in a stunning location.
Stayed 3 nights in Nov 2023

10/10 Excellent

Efrain

Stayed 2 nights in Sep 2023

10/10 Excellent

Jeremias

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unique hotel with amazing llanquihue lake and volcanos sight
Stayed 1 night in Sep 2023

10/10 Excellent

Mauricio

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good service and kind staff. Nice surroundings and very good view to the lake.
Stayed 1 night in Aug 2023

10/10 Excellent

Veronica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jul 2023

10/10 Excellent

Alonso, Miami

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
loved the property and its super close to everything
Stayed 5 nights in Apr 2023

10/10 Excellent

Mikhail

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent hotel and services. Restaurant is just ok compared to restaurants in the area but still not bad
Stayed 2 nights in Mar 2023

10/10 Excellent

Douglas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A view that goes forever
This is a great hotel in a great location with fabulous views!
Stayed 2 nights in Mar 2023

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a great time at Hotel Cumbres. My room had a nice view of the lake, and no sooner had I arrived then some sparkling wine and chocolates were brought to my room. On another day in my stay a couple of chocolates were left in my room. The hotel has a very comfortable sitting area with a big fire where I could read. I also went to the swimming pool and sauna. The breakfasts were brilliant and I also enjoyed a very nice lunch in the hotel restaurant. Reception also let me check in early. My room was spotlessly clean.
Stayed 3 nights in Feb 2023

8/10 Good

Jeffrey

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All around great place to stay, convenient for local area exploring.
Stayed 1 night in Jan 2023

10/10 Excellent

Nir

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2023

10/10 Excellent

Jeffrey J.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023

10/10 Excellent

Alejandro

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very happy with experience
Stayed 1 night in Jan 2023

10/10 Excellent

Kyle

Stayed 1 night in Jan 2023

10/10 Excellent

David, Pittsburgh

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best room of our entire stay in Chile, reasonably priced, huge room with great amenities and wonderful views.

10/10 Excellent

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, amenities
Incredible views, great food, helpful staff.
Stayed 2 nights in Dec 2022

6/10 Okay

Phoebe

Travelled with partner
Disliked: Amenities, property conditions & facilities
This is not a 5 or 4 star property but a good 3 star. The rooms are pretty old and need painting and new carpet. Needs new bathroom too. Very average experience. The views are excellent. Great service in bar area.

10/10 Excellent

Gabriel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great breakfast, nice room, and very friendly staff.
Stayed 3 nights in Dec 2022

10/10 Excellent

Bernard, Stamford

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, fresh, staff very kindly took care of us. A pleasure in every way, view, linens, restaurant breakfast lunch and dinner…..thanks you.

10/10 Excellent

Elisabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Puerto Varas stay
Great place to stay. Wonderful views across the lake to the volcanous. Very comfortable bed to sleep off the jetlag. Good dinner and breakfast.
Stayed 1 night in Nov 2022

10/10 Excellent

Carmen

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location with nice views.

10/10 Excellent

Markus

Stayed 1 night in May 2022

10/10 Excellent

Lennea

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious, clean, and comfortable room. The staff were all friendly and attentive. Beautiful views of the lake and volcanos and easy to walk to restaurants and shops.
Stayed 3 nights in Mar 2022

10/10 Excellent

Agner

Business traveller
Liked: Property conditions & facilities
Stayed for a night on a business trip. Recommendable. Only downside is that its not that close to city center, so expect to walk a bit or take cab when going out.
Stayed 1 night in Mar 2022

8/10 Good

Arthur, Miami

Travelled with partner
Liked: Staff & service, amenities
Great place to stay in Puerto Varas. I would easily recommend it to family or friends. The staff members were all outstanding. The only recommendation is that the hotel is overdue for a renovation.
Stayed 4 nights in Feb 2022

10/10 Excellent

Richard

Stayed 1 night in Feb 2022

10/10 Excellent

Mauricio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel with great views of the lake
Nice place. Beutiful views of the lake. Well located. Staff was very nice with us. I’d definitely recommend!
Stayed 4 nights in Jan 2022

10/10 Excellent

Courtney

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful staff, beautiful lodging and grounds. The lobby is beautiful!
Stayed 1 night in Jan 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything as advertized
Beautiful place, great room, large, comfortable.
Stayed 1 night in Dec 2021

10/10 Excellent

Taylor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect hotel
This hotel was amazing. Beautiful views, clean and great rooms, the front desk was top notch. They helped us get a taxi to the airport and set it up so we could leave early the next morning. They boxed us up a breakfast because we didn’t have time to eat it before we had to go. They went above and beyond everything. I live it here and am only staying here when I come back.
Stayed 1 night in Dec 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Sep 2021

10/10 Excellent

Ryan

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best place to stay
This hotel is awesome! Ruth at the front desk is very pleasant, professional, and very helpful around the hotel and things to do in town. I will definitely stay here again and recommend it to anyone travel through Puerto Varas.
Stayed 1 night in Apr 2021

10/10 Excellent

Elaine, Toronto

Liked: Staff & service
Beautiful view, extremely comfortable hotel. Lovely large fireplace in the lobby with comfy overstuffed furniture perfect for relaxing if the weather is not cooperative. Very good meals at jotel
Stayed 4 nights in Mar 2020

8/10 Good

Joeri

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020

10/10 Excellent

Michele, Lima Peru

Liked: Cleanliness, staff & service
Great property,excellent restaurant and overall very good amenities
Stayed 1 night in Feb 2020

10/10 Excellent

Pj

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
lovely hotel in Puerto Varas
Stayed five nights here. Great hotel great location. Amazing breakfast buffet. Very friendly staff. Happy to recommend even if it is more 4 than 5 star in my opinion
Stayed 5 nights in Jan 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2020

4/10 Poor

Verified traveller

Stayed 1 night in Jan 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spectacular views, lovely lobby, clean spacious rooms, great location
Stayed 2 nights in Jan 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice view
Excelent view and hotel
Stayed 3 nights in Dec 2019