Indoor pool, open 10:00 AM to 10:00 PM, pool loungers
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Reviews of Hotel Cabaña del Lago Puerto Varas

4 out of 5
Hotel Cabaña del Lago Puerto Varas
Luis Wellmann 195, Puerto Varas, Los Lagos

Reviews

9.2

Wonderful

Rating 10 - Excellent. 450 out of 700 reviews" "
Rating 8 - Good. 203 out of 700 reviews" "
Rating 6 - Okay. 32 out of 700 reviews" "
Rating 4 - Poor. 7 out of 700 reviews" "
Rating 2 - Terrible. 8 out of 700 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Arnulfo, Miami

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente lugar, bien ubicado, personal muy servicial, altamente recomendado
Stayed 7 nights in Mar 2024
Response from MARY on 2 Apr 2024
Gracias por compartir tu experiencia! Nos alegra saber que disfrutaste de tu estancia en el Hotel Cabaña del Lago. Tu opinión ayuda a otros viajeros a tomar decisiones informadas. ¡Esperamos verte de nuevo pronto!

10/10 Excellent

Eitel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Es un hotel que inspira mucha tranquilidad, paz, y acogedor, totalmente acorde al lugar y entorno. Mi familia y yo la pasamos genial
Stayed 1 night in Mar 2024
Response from MARY on 28 Mar 2024
Estimada Eitel, que alegría saber que disfrutaron mucho de su estadía y pudieron descansar... somos afortunados de tener un entorno muy lindo lleno de naturalezalos esperamos nuevamente para seguir disfrutándoloSaludos!!!

6/10 Okay

Luis

Stayed 1 night in Mar 2024

10/10 Excellent

kevin, Salem

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful resort property, excellent view, coder to everything, great place to stay
Stayed 1 night in Mar 2024
Response from MARY on 22 Mar 2024
Thank you for your review!! I'm glad you enjoyed your stay at Hotel Cabaña del Lago! It sounds like a beautiful resort property with excellent views and convenient location. Hope you had a wonderful time there!

8/10 Good

Glenn

Travelled with family
Liked: Cleanliness, staff & service, amenities
Very nice hotel, great staff, excellent location. Unfortunately we were there at same time as annual Puerto Varas festival with loud music concert blasting until midnight. Would stay again at a different time of year!
Stayed 3 nights in Feb 2024
Response from MARY on 20 Feb 2024
Thank you for your feedback, Glenn. We are glad to hear that you found our hotel staff and location to your liking. We apologize for the inconvenience caused by the noise from the festival during your stay. We hope to welcome you back at a different time of the year for a more enjoyable experience.

8/10 Good

Darshana

Liked: Cleanliness, staff & service, property conditions & facilities
We stayed two days at this hotel. It’s located near the lake and walking distance to the central.we enjoyed staying. Room is quite small. We found room was quite warm at nights. Over all it is a good place
Stayed 2 nights in Jan 2024
Response from MARY on 5 Feb 2024
Thank you for your review, Darshana! We appreciate your feedback on your stay at Hotel Cabaña del Lago. It's great to hear that you enjoyed the location near the lake and the central area. However, we apologize for the small room size and the warmth at night. We will address these concerns to ensure a more comfortable experience for future guests. Overall, we're glad you had a good stay. regards

8/10 Good

Juan Sebastián

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from MARY on 20 Jan 2024
GRACIAS POR SU PREFERENCIASALUDOS

10/10 Excellent

Agnes

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from MARY on 20 Jan 2024
GRACIAS POR SU VISITA

10/10 Excellent

Ankit

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was well maintained and in a great location. The bar and restaurants have great food and with great views.
Response from MARY on 20 Jan 2024
Hotel Cabaña del Lago is a well-maintained property located in a great location. The bar and restaurants offer great food with stunning views. The overall experience of the hotel is friendly and pleasant.

10/10 Excellent

Julieta

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice people, hotel and facilities
Stayed 1 night in Dec 2023
Response from MARY on 29 Dec 2023
Thank you very much for answering the survey, we are happy to know that you will enjoy your stayGreetings

8/10 Good

Elena

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a cabana with a separate parking lot. The view from the bar and breakfast is gorgeous.there are excellent restaurants in the walking distance. The massage felt wonderful after a day of hiking. The pool is great for the kids.
Stayed 3 nights in Dec 2023
Response from MARY on 29 Dec 2023
Thank you very much for answering the survey, we are glad to know that you enjoyed your stay and our servicesGreetings

10/10 Excellent

Andrew

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really good family hotel. Wonderful water slide for kids. Our kids are 5 and 8 and couldn’t get enough. Solid breakfast. Good location.
Stayed 1 night in Dec 2023
Response from MARY on 19 Dec 2023
Thank you very much for your comments, we are glad that you enjoyed your stay.we are waiting for you againregards

10/10 Excellent

Camila

Stayed 4 nights in Dec 2023
Response from MARY on 19 Dec 2023
Los esperamos nuevamenteSaludos

8/10 Good

Juan

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
El paisaje
Stayed 2 nights in Dec 2023
Response from MARY on 12 Dec 2023
gracias por sus comentariossaludos

10/10 Excellent

Mary

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great view in perfect location.
We stayed here the last two days of our conference trip. Beautiful view, great service. The front desk staff spoke English and helped us replace our visas. Overall great visit.
Stayed 2 nights in Dec 2023
Response from MARY on 12 Dec 2023
We are glad to know that you enjoyed your staywe were them againgreetings

10/10 Excellent

Janice

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gorgeous property, bar and restaurant were amazing, friendly and helpful staff. So much to do we wish we had stayed more than 2 nights!
Stayed 2 nights in Nov 2023
Response from MARY on 12 Dec 2023
We are glad to know that you enjoyed your staywe were them againgreetings

10/10 Excellent

Chris

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a beautiful property with everything you could want. The staff is outstanding.
Stayed 4 nights in Nov 2023
Response from MARY on 1 Dec 2023
THANK YOU VERY MUCH FOR YOUR COMMENTS, FOR US IT IS VERY IMPORTANT TO KNOW YOUR OPINION

10/10 Excellent

Guy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is simply superb! Our base-rate room had a fabulous view of the lake, the volcanoes (yes, more than one!), and the town. Excellent restaurants and the downtown are an easy 5-minute walk along the waterfront. The hot breakfast is terrific and features lots of variety, fresh fruit, and also a view of the lake! The rooms are clean and cleaned thoroughly every day with fresh linens. Parking was free. But the real standout was the friendly, super-helpful staff at reception. JetSmart had lost one of our bags and weren’t answering their phone, but the reception staff tried multiple ways to contact them, and the bag arrived at the hotel hours later. We also had lost the Tourist Card issued by immigration when we arrived, which must be returned upon exit from Chile. The reception staff knew exactly what to do, applying online for a replacement, which is only in Spanish! They couldn’t have been nicer, more helpful, or more empathetic to our difficulties! We’d return here in a heartbeat!
Stayed 3 nights in Nov 2023
Response from MARY on 1 Dec 2023
WE ARE HAPPY TO KNOW THAT YOU ENJOYED YOUR STAY FOR US IT IS VERY IMPORTANT TO KNOW YOUR OPINIONWE ARE WAITING FOR YOU AGAINGREETINGS

8/10 Good

Jorge

Stayed 3 nights in Oct 2023
Response from MARY on 12 Dec 2023
saludoslos esperamos nuevamente

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great place to explore from
Good quality hotel in a great location. Lovely lake view close to many restaurants
Stayed 1 night in Oct 2023
Response from MARY on 1 Dec 2023
THANK YOU VERY MUCH FOR YOUR COMMENTS, WE ARE GLAD TO KNOW THAT YOU ENJOYED YOUR STAY GREETINGS

6/10 Okay

Rodrigo

Business traveller
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
View is remarkable and rooms are good enough as if you were in a cozy souther house. Though that’s it. For one of the most known hotels in the area I’d recommend you to look away. Staff and quality of facilities is not worth the price.
Stayed 1 night in Oct 2023
Response from MARY on 12 Dec 2023
Thank you for your comments, your opinion is very important to us.regards

10/10 Excellent

Maria L

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great pool, nice hotel
Great location and nice views in a classic hotel of the area. The pool is superb. People are nice ns friendly.
Stayed 1 night in Sep 2023
Response from MARY on 12 Dec 2023
Thank you for your comments, your opinion is very important to us.regards

10/10 Excellent

Kathleen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic views!
Stayed 2 nights in Sep 2023
Response from MARY on 12 Dec 2023
muchas gracias por compartir las fotografíassaludos

8/10 Good

Gene

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2023

10/10 Excellent

Chun

Stayed 3 nights in May 2023

10/10 Excellent

juan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
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Stayed 1 night in Apr 2023

10/10 Excellent

Carlos

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place it’s beautiful, quiet and the staff is very kind
Stayed 2 nights in Apr 2023

6/10 Okay

Pablo

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Amazing view and hotel. Poor and slow customer service at reception.
Stayed 1 night in Mar 2023

10/10 Excellent

Carol L

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lake view
Beautiful hotel, restaurant, bar with views of lake and volcano.
Stayed 1 night in Mar 2023

10/10 Excellent

Carol L

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lake views.
Nice hotel with lake views, restaurant and bar.
Stayed 1 night in Mar 2023
Response from m on 12 Dec 2023
Thank you for your comments, your opinion is very important to us.regards

10/10 Excellent

jooyoung

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
This hotel provided pot in the room, so very convinient to have tea or coffee. During my trip to patagonia no other hotel was equipped with pot, so I had to ask hotel kichen for hot water or buy hot drink.
Stayed 1 night in Mar 2023
Response from m on 12 Dec 2023
Thank you for your comments, your opinion is very important to us.regards

10/10 Excellent

Beverly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool was very impressive. Food was adequate but better in nearby restaurants. Staff was extremely helpful and location was great. Easy walk to town
Stayed 3 nights in Feb 2023
Response from m on 12 Dec 2023
Thank you for your comments, your opinion is very important to us.regards

10/10 Excellent

Daryl

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful location. Room was perfect. We loved the buffet breakfast. Very good focus on customer service. Restaurant did a wonderful job for supper. We like it so much we circled back and stayed twice.
Stayed 1 night in Feb 2023
Response from MARY on 12 Dec 2023
Thank you for your comments, your opinion is very important to us.regards

10/10 Excellent

Richard and Rosa

Stayed 1 night in Jan 2023

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2023

10/10 Excellent

Patrick

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Response from m on 12 Dec 2023
Thank you for your comments, your opinion is very important to us.regards

10/10 Excellent

Juan

10/10 Excellent

Kay

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The people working there ware friendly and helpful. The pool area is great, I wish the wood tub was open. One of the things i didnt like was the state of the bathrooms, there are broken and unmatched doors handles.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2022

10/10 Excellent

Giselle

Liked: Cleanliness, amenities, property conditions & facilities
Very friendly and helpful staff. The hotel was very cozy. The meals were also excellent.
Response from PR on 6 Dec 2022
Dear Giselle,Thanks for your review.Greetings from Puerto Varas

10/10 Excellent

Jessie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 Excellent

Brendan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I would definitely stay here again!
Beautiful view and wonderful staff! They were helpful with everything, even though we have very limited Spanish. The pool, room, location, food, all excellent! I wish we could go back right now. We also had very affordable massages on site!
Stayed 4 nights in Oct 2022
Response from Francisca Mendez on 10 Nov 2022
Dear BrendanThank you so much for your review. We hope to see you soon in another oportunity

10/10 Excellent

YUKI

Stayed 2 nights in Oct 2022
Response from Francisca Méndez on 10 Nov 2022
Thank u!

10/10 Excellent

CARLOS, Santiago

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect hotel with nice lake views and indoor pool, so great!
Stayed 1 night in May 2022

10/10 Excellent

Frank, Irvine

Stayed 2 nights in May 2022

10/10 Excellent

Silvia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent reception from staff
Stayed 1 night in Mar 2022

10/10 Excellent

Matias

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Sep 2021

2/10 Terrible

PATRICIO, Santiago Santiago

Travelled with partner
Disliked: Cleanliness, staff & service, amenities
La peor experiencia, enterarnos que tanto de la seo como el servicio de habitaciones solo lo hacen día por medio La habitación reservada no estaba disponible que nos ofrecieron una cabaña a 100 m del hotel y cruzando una calle pública. Cómo excusa de la pandemia. el hotel no ofrecía ningún servicio. Condiciones sanitarias deplorables por no Contar con personal que le permitiera aseo de cuartos diariamente.
Stayed 2 nights in Oct 2020

10/10 Excellent

Julio Fernando

Stayed 1 night in Aug 2020
Response from Francisca Méndez on 21 Sept 2020
Gracias!

6/10 Okay

Fumiko

Travelled with group
Liked: Cleanliness, staff & service, room comfort
We stayed 1 night to catch a flight to Patagonia. It was the start Convid problem.
Stayed 1 night in Mar 2020
Response from Francisca on 30 Mar 2020
Thanks about your expriencie. We are very affected about de desease.