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"Excessive and unjustifiable charges As a seasoned traveler, I was genuinely astonished to be charged over USD 82 to dry clean a single suit—something I have never encountered before at any hotel worldwide. Such an excessive fee is simply unjustifiable and reflects poorly on management’s oversight of guest charges."

"Variety of breakfast, the eggs were not very good but fair"

"Staff, especially Valentina Eiriz. Our only complaint was it was difficult to regulate the hot water. Breakfast à la South America is a feast and this hotel did not disappoint. Would def stay there again."

"Yes everything was perfect"

"Yes wasn't amazing experience"

"I arrived around 11 AM and was told the room wasn’t available. Because I was extremely tired after + 12 hours of flying, I insisted and was offered the room for an additional ~$75. It was the same room, not an upgrade, which made it feel like the room was already ready and that it was more about not allowing early access. I understand early check-in policies and that it’s up to the hotel. However, considering it wasn’t that early, it wasn’t high season, and I’m a repeat guest, I feel the situation could have been handled differently."

"Great stay"

"Good hôtel, nice breakfast. "

" Very clean with a good breakfast and lovely staff. "