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Reviews of La Purificadora, Puebla, a Member of Design Hotels

4 out of 5
La Purificadora, Puebla, a Member of Design Hotels
Callejon De La 10 Nte 802, Paseo San Francisco, Barrio El Alto, Puebla, PUE

Reviews

8.4

Very good

Rating 10 - Excellent. 193 out of 387 reviews" "
Rating 8 - Good. 116 out of 387 reviews" "
Rating 6 - Okay. 40 out of 387 reviews" "
Rating 4 - Poor. 23 out of 387 reviews" "
Rating 2 - Terrible. 15 out of 387 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Paulina

Liked: Cleanliness, staff & service, property conditions & facilities
Nice and Unique property
Stayed 2 nights in Feb 2024

8/10 Good

Ingrid

Stayed 2 nights in Dec 2023

10/10 Excellent

Candy, Bávaro

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tuve una muy buena estadía, buen servicio de parte del staff de recepción y ama de llaves en todo lo requerido, la comida fue excepcional, muy deliciosa. Lamentablemente no recibí ninguna cortesía y/o amenidad VIP tampoco distinción, por lo que no se si no me correspondía o simplemente lo olvidaron.
Stayed 2 nights in May 2023
Response from Adriana Coyotl - General Manger on 16 May 2023
Estimada Srita. Vander Horst,Gracias por tomarse el tiempo para darnos su opinión. Creemos que es la mejor manera de motivar a nuestro personal y así seguir brindando una experiencia excepcional a nuestros huéspedes. Nos agrada saber que pasó una excelente estancia, desafortunadamente su reservación no se registró con estatus VIP en el sistema de Expedia por lo cual no pudimos ofrecerle los beneficios del programa. Lamentamos cualquier confusión que esto pueda haber causado. Esperamos que nos considere nuevamente, para su próximo viaje a Puebla. Prometemos darle otra estadía increíble. Atentamente

10/10 Excellent

Axel

Stayed 2 nights in May 2023
Response from Federico Carvajal - Gerente General on 10 May 2023
Estimado Axel,Desde todo el equipo de La Purificadora, queremos extender nuestra gratitud por darnos una muy buena calificación. Estamos muy emocionados de saber que pasó un tiempo increíble con nosotros.Esperamos que nos considere nuevamente, para su próximo viaje a Puebla.¡Saludos!

10/10 Excellent

bertha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Iconic and Romantic experience in Puebla
Stayed 2 nights in Apr 2023
Response from Federico Carvajal - Gerente General on 26 Apr 2023
Dear Ms. Mancilla,Thank you for taking the time to give us such positive feedback. We find it is the best way to motivate our staff to keep providing outstanding experience for our guests. It was a real pleasure having you staying with us. The best part of our job is meeting wonderful people such as yourself. Looking forwards to seeing you soon again. Best,

10/10 Excellent

Robert

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very cool vibe. Great service.
Very cool boutique hotel with great architecture. Rooms also cool but lousy mattress. Great service and front desk. Great location and restaurants. Walk to Zocolo in 20 minutes. Will stay here again.
Stayed 2 nights in Jan 2023
Response from Federico Carvajal - Gerente General on 22 Jan 2023
Dear Mr. Henkelman,From the whole La Purificadora team, we wanted to extend our gratitude for writing such a great comment. We are all very excited to hear you had an amazing time with us. We hope you consider us again, for your next trip to Puebla. We promise and another amazing experience. Warm regards

10/10 Excellent

Dean

Stayed 2 nights in Sep 2022

10/10 Excellent

Stellah, San Mateo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautifully designed space in a great location. Comfortable bed and a wonderful rooftop pool. Can’t wait to stay again
Stayed 1 night in Sep 2022
Response from Federico Carvajal, Gerente General on 12 Sept 2022
Dear Ms. Deville:First of all, thank you so much for your wonderful feedback. It really helps us in our quest to continuously improve our services. I am very happy to hear you had a wonderful experience with us and that the staff went above and beyond to help you enjoy your stay to the fullest. We hope you consider us again, for your next trip to Mexico. We promise and another amazing experience. Kind regards,

10/10 Excellent

Ann Louise

Stayed 1 night in May 2022
Response from Federico Carvajal - Gerente General on 6 Jun 2022
¡Muchas gracias por compartir sus experiencias con nosotros! Nos alegra saber que el Hotel La Purificadora le haya parecido tan satisfactoria. El arquitecto Ricardo Legorreta, nos dejó una maravillosa obra de arte aquí en Puebla, siendo ésta una de sus últimas obras. El hotel La Purificadora orgullosamente forma parte del Grupo Habita, y tenemos varios hoteles en la República Mexicana y Estados Unidos. Nos tomamos muy en serio las experiencias de nuestros huéspedes. Y es nuestro distintivo buscar la comodidad y mejora constante de nuestros servicios. Fue un gusto poder atenderlos, en ésta, su casa. Le agradecemos una vez más sus comentarios.

10/10 Excellent

Lynne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff and a truly beautiful property! Great restaurant onsite, too. One item to note -- there is some nighttime noise from a neighboring club. It didn't impact my stay, but I could definitely hear it. Excellent location for exploring downtown Puebla
Stayed 2 nights in Mar 2022

10/10 Excellent

Alejandro

Stayed 1 night in Jan 2022
Response from Federico Carvajal - Gerente General on 1 Feb 2022
¡Muchas gracias por compartir sus experiencias con nosotros! Nos alegra saber que el Hotel La Purificadora le haya parecido tan satisfactoria. El arquitecto Ricardo Legorreta, nos dejó una maravillosa obra de arte aquí en Puebla, siendo ésta una de sus últimas obras. El hotel La Purificadora orgullosamente forma parte del Grupo Habita, y tenemos varios hoteles en la República Mexicana y Estados Unidos. Nos tomamos muy en serio las experiencias de nuestros huéspedes. Y es nuestro distintivo buscar la comodidad y mejora constante de nuestros servicios. Fue un gusto poder atenderlos, en ésta, su casa. Le agradecemos una vez más sus comentarios.

6/10 Okay

Javier

Travelled with partner
Liked: Cleanliness, staff & service
Muy ruidoso. Hay un bar cercano que no nos dejó dormir. Nos ofrecieron cambiarnos de habitación pero sirvió de poco.
Stayed 2 nights in Jul 2021
Response from Federico Carvajal - Gerente General on 16 Nov 2021
Estimado Javier, Antes que nada me gustaría agradecerle por tomarse un momento para darnos sus comentarios con respecto a la experiencia vivida en el hotel. Lamentablemente no tenemos control sobre los establecimientos cercanos al hotel, pero haremos lo posible por evitar ese tipo de molestias para nuestros huéspedes. Le aseguramos que estaremos muy atentos a todos los comentarios que hace. Saludos!

10/10 Excellent

Arturo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021
Response from Federico Carvajal - Gerente General on 23 Sept 2021
Estimado Arturo, Muchas gracias por tomarse el tiempo de dejarnos la valoración de su estancia con nosotros. Para todo el equipo de La Purificadora fue un placer poderlo recibir y saber que todo fue de su agrado. Esperamos recibirlo pronto nuevamente y poder ofrecerle el mejor de nuestros servicios. Saludos desde su casa en la Ciudad de Puebla!

10/10 Excellent

Enrique

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021
Response from Federico Carvajal - Gerente General on 5 Sept 2021
Estimado Enrique, Estimado Jaime, Mil gracias por tomarse el tiempo de dejarnos la valoración de su estancia con nosotros. Para todo el equipo de La Purificadora fue un placer poderlo recibir y saber que todo fue de su agrado. Esperamos recibirlo pronto nuevamente y poder ofrecerle el mejor de nuestros servicios. ¡Saludos desde su casa en la Ciudad de Puebla!

10/10 Excellent

German

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent Property in Center of Zocalo
Stayed 2 nights in Aug 2021
Response from Federico Carvajal - Gerente General on 26 Aug 2021
Dear German, Thank you very much for sharing your experiences with us! We are happy to know that the Hotel La Purificadora makes you feel at home. The architect Ricardo Legorreta, left us a work of art here in Puebla, this being one of his last works. The Hotel La Purificadora, is a proud member of the Habita Group, and we have several hotels in the Mexican Republic and the United States. We take the experiences of our guests very seriously. It is our hallmark to to seek comfort and improvement of our services. It was a pleasure to serve you, in this, your home. I thank you once again for your comments, and we'll wait for you guys whenever you choose to.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelent hotel very clean and friendly staff
Stayed 2 nights in Jun 2021
Response from Federico Carvajal - Gerente General on 6 Jul 2021
Dear guest, Thank you very much for sharing your experiences with us! We are happy to know that the Hotel La Purificadora makes you feel at home. The architect Ricardo Legorreta, left us a work of art here in Puebla, this being one of his last works. The Hotel La Purificadora, is a proud member of the Habita Group, and we have several hotels in the Mexican Republic and the United States. We take the experiences of our guests very seriously. It is our hallmark to seek comfort and improvement of our services. It was a pleasure to serve you, in this, your home. I thank you once again for your comments, and we'll wait for you guys whenever you choose to.

8/10 Good

Verified traveller

Travelled with partner
Need more mantainence details
Stayed 2 nights in Jun 2021
Response from Federico Carvajal - Gerente General on 29 Jun 2021
Dear guest, Thank you very much for sharing your experiences with us! We are happy to know that the Hotel La Purificadora makes you feel at home. We are constantly working to assure our guests the best facilities and service. Thank you for your feedback, this helps us notice our area of opportunity and to work on this. Hope to see you again.

10/10 Excellent

Sheila

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent room, excellent service, Loved the experience
Stayed 1 night in Jun 2021
Response from Federico Carvajal - Gerente General on 18 Jun 2021
Dear Sheila, Thank you very much for sharing your experiences with us! We are happy to know that the Hotel La Purificadora makes you feel at home. The architect Ricardo Legorreta, left us a work of art here in Puebla, this being one of his last works. The Hotel La Purificadora, is a proud member of the Habita Group, and we have several hotels in the Mexican Republic and the United States. We take the experiences of our guests very seriously. It is our hallmark to seek comfort and improvement of our services. It was a pleasure to serve you, in this, your home. I thank you once again for your comments, and we'll wait for you guys whenever you choose to.

10/10 Excellent

Robert

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2021
Response from Federico Carvajal - Gerente General on 14 Jun 2021
Estimado Robert, ¡Muchas gracias por compartir sus experiencias con nosotros! Nos alegra saber que el Hotel La Purificadora le haya parecido tan satisfactoria. El arquitecto Ricardo Legorreta, nos dejó una maravillosa obra de arte aquí en Puebla, siendo ésta una de sus últimas obras. El hotel La Purificadora orgullosamente forma parte del Grupo Habita, y tenemos varios hoteles en la República Mexicana y Estados Unidos. Nos tomamos muy en serio las experiencias de nuestros huéspedes. Y es nuestro distintivo buscar la comodidad y mejora constante de nuestros servicios. Fue un gusto poder atenderlos, en ésta, su casa. Le agradecemos una vez más sus comentarios.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful hotel. Great location. Very comfortable room which are perfect for those who need to conciliate work and pleasure.
Stayed 3 nights in May 2021
Response from Federico Carvajal - General Manager on 25 May 2021
Thank you very much for sharing your experiences with us! We are happy to know that the Hotel La Purificadora makes you feel at home. The architect Ricardo Legorreta, left us a work of art here in Puebla, this being one of his last works. The Hotel La Purificadora, is a proud member of the Habita Group, and we have several hotels in the Mexican Republic and the United States. We take the experiences of our guests very seriously. It is our hallmark to seek comfort and improvement of our services. It was a pleasure to serve you, in this, your home. I thank you once again for your comments, and we'll wait for you guys whenever you choose to.

10/10 Excellent

Stacey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spa Oasis
This hotel was the most special hotel experience I have had. It was safe, we were taken care of and it felt like a spa oasis nooked in a bustling part of city.
Stayed 2 nights in May 2021

8/10 Good

MELVIN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a great stay. walking distance to great attractions and restaurants. The hotel itself has great food which I was surprised. I ate breakfast once and lunch once and it was tasty food.
Stayed 2 nights in Mar 2021
Response from Federico Carvajal - Gerente General on 23 Mar 2021
Dear Mr. Melvin, Thank you very much for sharing your experiences with us! We are happy to know that the Hotel La Purificadora makes you feel at home. The architect Ricardo Legorreta, left us a work of art here in Puebla, this being one of his last works. The Hotel La Purificadora, is a proud member of the Habita Group, and we have several hotels in the Mexican Republic and the United States. We take the experiences of our guests very seriously. It is our hallmark to seek comfort and improvement of our services. It was a pleasure to serve you, in this, your home. I thank you once again for your comments, and we'll wait for you guys whenever you choose to.

8/10 Good

Verified traveller

Stayed 1 night in Mar 2021
Response from Federico Carvajal - Gerente General on 21 Mar 2021
Estimado Huésped. ¡Muchas gracias por compartir sus experiencias con nosotros! Nos alegra saber que el Hotel La Purificadora le haya parecido tan satisfactoria. El arquitecto Ricardo Legorreta, nos dejó una maravillosa obra de arte aquí en Puebla, siendo ésta una de sus últimas obras. El hotel La Purificadora orgullosamente forma parte del Grupo Habita, y tenemos varios hoteles en la República Mexicana y Estados Unidos. Nos tomamos muy en serio las experiencias de nuestros huéspedes. Y es nuestro distintivo buscar la comodidad y mejora constante de nuestros servicios. Fue un gusto poder atenderlos, en ésta, su casa. Le agradecemos una vez más sus comentarios.

10/10 Excellent

Valeria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2021
Response from Federico Carvajal - Gerente General on 22 Feb 2021
Estimada Srita. Valeria, ¡Muchas gracias por compartir sus experiencias con nosotros! Nos alegra saber que el Hotel La Purificadora le haya parecido tan satisfactoria. El arquitecto Ricardo Legorreta, nos dejó una maravillosa obra de arte aquí en Puebla, siendo ésta una de sus últimas obras. El hotel La Purificadora orgullosamente forma parte del Grupo Habita, y tenemos varios hoteles en la República Mexicana y Estados Unidos. Nos tomamos muy en serio las experiencias de nuestros huéspedes. Y es nuestro distintivo buscar la comodidad y mejora constante de nuestros servicios. Fue un gusto poder atenderlos, en ésta, su casa. Le agradecemos una vez más sus comentarios.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The style of the hotel, hacienda style with a modern touch, a little confusing to get to the entrance of the hotel more signs will help specially at night
Stayed 4 nights in Jan 2021
Response from Federico Carvajal - Gerente General on 28 Jan 2021
Dear guest, First of all I would like to thank you for choosing us as your designated hotel and for taking some time to send us your comments. we are constantly working to assure our guests the best facilities. Thank you for your feedback, this helps us notice our area of opportunity and to work on this. It was a pleasure to serve you, in this, your home.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2020
Response from Federico Carvajal - General Manager on 15 Dec 2020
Estimado huésped, ¡Muchas gracias por compartir sus experiencias con nosotros!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel near downtown, loved it!!
Stayed 2 nights in Oct 2020
Response from Federico Carvajal - Gerente General on 26 Oct 2020
Thank you very much for sharing your experiences with us! We are happy to know that the Hotel La Purificadora makes you feel at home. The architect Ricardo Legorreta, left us a work of art here in Puebla, this being one of his last works. The Hotel La Purificadora, is a proud member of the Habita Group, and we have several hotels in the Mexican Republic and the United States. We take the experiences of our guests very seriously. It is our hallmark to seek comfort and improvement of our services. It was a pleasure to serve you, in this, your home. I thank you once again for your comments, and we'll wait for you guys whenever you choose to.

6/10 Okay

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Disappointing
Terrible water pressure and temperature. Windows don’t seal properly. Confortable bed.
Stayed 1 night in Sep 2020
Response from Federico Carvajal - General Manager on 21 Sept 2020
Dear guest, First of all I would like to thank you for choosing us as your designated hotel and for taking some time to send us your comments. I deeply regret the experience you had. Let me assure you we try our best to keep improving our facilities. I hope you can give us another opportunity and be able to pamper you and give you the proper service you deserve. Regards!

10/10 Excellent

Julio, New York

Liked: Staff & service, amenities, property conditions & facilities
Amazing! Love the place and the staff super friendly
Stayed 1 night in Sep 2020
Response from Federico Carvajal - General Manager on 17 Sept 2020
Dear Julio, Thank you very much for sharing your experiences with us! We are happy to know that the Hotel La Purificadora makes you feel at home. The architect Ricardo Legorreta, left us a work of art here in Puebla, this being one of his last works. The Hotel La Purificadora, is a proud member of the Habita Group, and we have several hotels in the Mexican Republic and the United States. We take the experiences of our guests very seriously. It is our hallmark to seek comfort and improvement of our services. It was a pleasure to serve you, in this, your home. I thank you once again for your comments, and we'll wait for you guys whenever you choose to.

10/10 Excellent

Jennifer, Toronto, Canada

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay at this hotel. Its location is convenient, the room was spacious and the hotel staff were friendly and helpful (and spoke excellent English). The hotel has a beautiful terrace, and their in-house restaurant is very good. Would stay here again.
Stayed 2 nights in Feb 2020
Response from Federico Carvajal - General Manager on 10 Feb 2020
Dear Jennifer, Thank you very much for sharing your experiences with us! We are happy to know that the Hotel La Purificadora makes you feel at home. It is our hallmark to seek comfort and improvement of our services. It was a pleasure to serve you, in this, your home. I thank you once again for your comments, and we'll wait for you guys whenever you choose to.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2020
Response from Federico Carvajal - General Manager on 31 Jan 2020
Estimado huésped: ¡Muchas gracias por compartir sus experiencias con nosotros! Nos alegra saber que el Hotel La Purificadora le haya parecido tan satisfactoria. Fue un gusto poder atenderlos, en ésta, su casa. Le agradecemos una vez más sus comentarios.

10/10 Excellent

ZZ, New York, NY

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Modern architecture and spacious rooms. The continental breakfast is generous. The staff is very welcoming. The hotel location is very close to Puebla Zocalo. The dinning area is open air, which makes it chilly in wintertimes and hot in summertimes.
Stayed 4 nights in Jan 2020
Response from Federico Carvajal - General Manager on 31 Jan 2020
Dear Guest, Thank you very much for sharing your experiences with us! We are happy to know that the Hotel La Purificadora makes you feel at home. The Hotel La Purificadora, is a proud member of the Habita Group, and we have several hotels in the Mexican Republic and the United States. We take the experiences of our guests very seriously. It is our hallmark to seek comfort and improvement of our services. It was a pleasure to serve you, in this, your home. I thank you once again for your comments, and we'll wait for you guys whenever you choose to.

4/10 Poor

Virginiaa, Seattle

Liked: Cleanliness, property conditions & facilities
The hotel is like a sculpture; the modern design elements within the ancient building are often spectacular. As a work of art, lovely. a place to stay, few creature comforts. Rooms stark, inconvenient. Lobby this time of year when temperatures at night go into 40’s, is freezing and windy. Breakfast in lobby so all eating in winter coats and blankets.
Stayed 3 nights in Jan 2020
Response from Federico Carvajal - General Manager on 14 Jan 2020
Dear Virginia, First of all I would like to thank you for choosing us as your designated hotel and for taking some time to send us your comments. It is our hallmark to seek comfort and improvement of our services. It was a pleasure to serve you, in this, your home. I thank you once again for your comments, and we'll wait for you guys whenever you choose to.

8/10 Good

Ana Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
Fuera de que me Tocó el cuarto B y literal tienes que tirar el agua 10 Min para que salga agua caliente. El hotel está precioso y tiene una camada súper cómoda.
Stayed 2 nights in Dec 2019
Response from Federico Carvajal - General Manager on 1 Jan 2020
Estimada Ana Patricia: Le agradecemos por haber elegido a La Purificadora durante su estancia en la ciudad de Puebla. Nos alegra saber que los espacios fueron de su agrado. Agradecemos sus comentarios ya que nos permiten saber nuestras áreas de oportunidad para poder trabajar más arduamente en ellas. Espero que nos pueda dar una segunda posibilidad para demostrarle que La Purificadora responde a sus necesidades y expectativas. ¡Saludos!

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente staff service and beautiful architecture
Stayed 1 night in Nov 2019
Response from Hotel La Purificadora on 17 Nov 2019
Dear Guest, Thank you very much for sharing your experiences with us! We are happy to know that the Hotel La Purificadora makes you feel at home. The architect Ricardo Legorreta, left us a work of art here in Puebla, this being one of his last works. The Hotel La Purificadora, is a proud member of the Habita Group, and we have several hotels in the Mexican Republic and the United States. We take the experiences of our guests very seriously. It is our hallmark to seek comfort and improvement of our services. It was a pleasure to serve you, in this, your home. I thank you once again for your comments, and we'll wait for you guys whenever you choose to.

6/10 Okay

Ana Maria

Business traveller
Liked: Cleanliness, staff & service
Nice but not funcional
The hotel is beautiful but some how uncomfortable. Breakfasts included jus continental, extra charge for some eggs. Extra charge for bottle of water (without telling you). Extra charge valet parking in a place you cannot reach by car comfortably. There was a cocktail on Thursday so I could not sleep until 12am and I had to work on Friday.
Stayed 3 nights in Nov 2019
Response from Federico Carvajal - General Manager on 21 Nov 2019
Dear Ana Maria, First of all I would like to thank you for choosing us as your designated hotel and for taking some time to send us your comments. I deeply regret the experience you had. We are a group who is very dedicated to customer service, which is one of our hallmarks. And let me assure you we try our best to keep improving the service. I hope you can give us another opportunity and be able to pamper you and give you the proper service you deserve. Sincerely,

6/10 Okay

LIO

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Historic rustic feel very nice to look at, but owner needs to make windows into one thick piece so that the noise stays out (church bell rings at 7 am) and hotel has a mosquito issue that needs to be solved.
Stayed 2 nights in Oct 2019
Response from Etienne Simonin Gerente General on 29 Oct 2019
Dear Lio, First of all I would like to thank you for choosing us as your designated hotel and for taking some time to send us your comments. I deeply regret the experience you had. We are a group who is very dedicated to customer service, which is one of our hallmarks. And let me assure you we try our best to keep improving the service. I hope you can give us another opportunity and be able to pamper you and give you the proper service you deserve.

8/10 Good

Verified traveller

Liked: Cleanliness
Disliked: Staff & service
Terrible service
Terrible service with their Staff, the shower drain was clogged up and they would not change our room, overall the hotel is really nice but their attention was terrible getting us changed. They finally changed us to a smaller room with the same shower situation.
Stayed 1 night in Oct 2019
Response from Etienne Simonin Gerente General on 29 Oct 2019
First of all I would like to thank you for choosing us as your designated hotel and for taking some time to send us your comments. I deeply regret the experience you had. We are a group who is very dedicated to customer service, which is one of our hallmarks. And let me assure you we try our best to keep improving the service. I hope you can give us another opportunity and be able to pamper you and give you the proper service you deserve.

2/10 Terrible

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, room comfort
Hotel party until 3am. Lack of sleep & Hospitality
Nice hotel and amenities, however we were not warned that there would be a party at the Hotel (organised and run by the Hotel) with very very loud music until 3am. As we were on the first floor and our door faced out onto the restaurant area we were not able to sleep until gone 3am. We requested a change of room but were told the hotel was full. We've stayed in a number of Habita Hotels and am appalled at this level of hospitality. Had we been told there was a party in the building we would not have booked the hotel.
Stayed 1 night in Sep 2019
Response from Hotel La Purificadora on 18 Sept 2019
Dear guest, First of all I would like to thank you for choosing us as your designated hotel and for taking some time to send us your comments. I deeply regret the experience you had. We are a group who is very dedicated to customer service, which is one of our hallmarks. And let me assure you we try our best to keep improving the service. I hope you can give us another opportunity and be able to pamper you and give you the proper service you deserve

8/10 Good

Ana

Liked: Staff & service, property conditions & facilities
Ok, nada extraordinario
El servicio fue amable y la arquitectura del lugar es muy atractiva. Lo que no nos encantó fue: 1) el cuarto olía mal (a caño), 2) había mucho ruido en la noche, por la zona supongo (a tomarlo en cuenta si lo que quieren es descansar). Era fin de semana y había fiestas alrededor. La comida (tomamos el brunch dominical) estaba bien, pero nada del otro mundo. Para el precio uno esperaría algo extraordinario. Habiendo tantos lugares deliciosos alrededor, hubiera preferido salir a desayunar a otro lugar.
Stayed 1 night in Aug 2019

4/10 Poor

Díana

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Very noisy room
The hotel service was very good unfortunately we were in a room beside the convention center and it was noisy all night long and we could not sleep well
Stayed 1 night in Aug 2019
Response from Hotel La Purificadora on 20 Aug 2019
Dear Diana, First of all I would like to thank you for choosing us as your designated hotel and for taking some time to send us your comments. I deeply regret the experience you had. We are a group who is very dedicated to customer service, which is one of our hallmarks. And let me assure you we try our best to keep improving the service. I hope you can give us another opportunity and be able to pamper you and give you the proper service you deserve.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019
Response from Hotel La Purificadora on 22 Aug 2019
¡Muchas gracias por compartir sus experiencias con nosotros! Nos alegra saber que el Hotel La Purificadora le haya parecido tan satisfactoria. El arquitecto Ricardo Legorreta, nos dejó una maravillosa obra de arte aquí en Puebla, siendo ésta una de sus últimas obras. El hotel La Purificadora orgullosamente forma parte del Grupo Habita, y tenemos varios hoteles en la República Mexicana y Estados Unidos. Nos tomamos muy en serio las experiencias de nuestros huéspedes. Y es nuestro distintivo buscar la comodidad y mejora constante de nuestros servicios. Fue un gusto poder atenderlos, en ésta, su casa. Le agradecemos una vez más sus comentarios.

8/10 Good

ARTURO

Travelled with family
Liked: Staff & service
Stayed 1 night in Aug 2019
Response from Hotel La Purificadora on 9 Aug 2019
Estimado Arturo, ¡Muchas gracias por compartir sus experiencias con nosotros! Nos alegra saber que el Hotel La Purificadora le haya parecido tan satisfactoria. Nos tomamos muy en serio las experiencias de nuestros huéspedes. Fue un gusto poder atenderlos, en ésta, su casa.

8/10 Good

VERONICA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2019

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2019
Response from Hotel La Purificadora on 12 Jun 2019
Estimada Ashley, ¡Muchas gracias por compartir sus experiencias con nosotros! Nos alegra saber que el Hotel La Purificadora le haya parecido tan satisfactoria. Nos tomamos muy en serio las experiencias de nuestros huéspedes. Y es nuestro distintivo buscar la comodidad y mejora constante de nuestros servicios. Fue un gusto poder atenderlos, en ésta, su casa. Le agradecemos una vez más sus comentarios.

8/10 Good

Laura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very enjoyable but noisy
The hotel is fabulous and service is incredible. I enjoyed a lot my time in the hotel (it has a pool, bar, an open space on the ground floor…) However the room was noisy at night (they have a bar close to the hotel and the simple windows let the noise go through) what made it difficult to sleep.
Stayed 1 night in May 2019
Response from Erika Rosete on 7 May 2019
Dear Laura, Thank you very much for sharing your experiences with us! We take the experiences of our guests very seriously. It is our hallmark to seek comfort and improvement of our services. It was a pleasure to serve you, in this, your home.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Purifcadora
The hotel is beautiful and in a brilliant location for the historical downtown area. The rooms are well appointed and stylish, although the bathroom had poor water pressure.
Stayed 3 nights in Apr 2019
Response from Erika Rosete,Front Desk Manager on 27 Apr 2019
Thank you very much for sharing your experiences with us! We are happy to know that the Hotel La Purificadora makes you feel at home. The architect Ricardo Legorreta, left us a work of art here in Puebla, this being one of his last works. The Hotel La Purificadora, is a proud member of the Habita Group, and we have several hotels in the Mexican Republic and the United States. We take the experiences of our guests very seriously. It is our hallmark to seek comfort and improvement of our services. It was a pleasure to serve you, in this, your home. I thank you once again for your comments, and we'll wait for you guys whenever you choose to.

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall everything was ok, except pool and whirpool where closed for maintenance and it didnt show when I made my reservation.
Stayed 1 night in Mar 2019
Response from Hotel La Purificadora on 29 Mar 2019
Dear guest, First of all I would like to thank you for choosing us as your designated hotel and for taking some time to send us your comments. We are committed to continuously enhance the experience of staying at La Purificadora, therefore, our pool is out of service and undergoing a comprehensive renovation process, that information is on the website. I deeply regret the experience you had. We are a group who is very dedicated to customer service, which is one of our hallmarks. And let me assure you we try our best to keep improving the service. I hope you can give us another opportunity and be able to pamper you and give you the proper service you deserve. Best regards!

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities
The hotel is beautiful but was disappointed that no one told me that the roof spa and pool was under renovation, it was a mess up there. And the first night there was a LOUD convention at the hotel and the restaurant was unusable, again no one was clear on that. Also the standard rooms are abit oddly laid out.
Stayed 2 nights in Mar 2019
Response from Hotel La Purificadora on 29 Mar 2019
Dear guest, First of all I would like to thank you for choosing us as your designated hotel and for taking some time to send us your comments. I deeply regret the experience you had. We are a group who is very dedicated to customer service, which is one of our hallmarks. And let me assure you we try our best to keep improving the service. I hope you can give us another opportunity and be able to pamper you and give you the proper service you deserve.

8/10 Good

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Liked room design, food in the restaurant, bed linens and pillows. Overall design of hotel is great. Breakfast staff and service, coffee was not up to par, service at front desk was very good
Stayed 4 nights in Feb 2019
Response from Erika Rosete, Front Desk Manager on 3 Mar 2019
Thank you very much for sharing your experiences with us! We are happy to know that the Hotel La Purificadora makes you feel at home. The architect Ricardo Legorreta, left us a work of art here in Puebla, this being one of his last works. The Hotel La Purificadora, is a proud member of the Habita Group, and we have several hotels in the Mexican Republic and the United States. We take the experiences of our guests very seriously. It is our hallmark to seek comfort and improvement of our services. It was a pleasure to serve you, in this, your home. I thank you once again for your comments, and we'll wait for you guys whenever you choose to.