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"Despite having a minor emergency, the staff at the Grand Palace went above and beyond in their efforts to help...honestly can't say I've experienced such terrific service. "

"Great breakfast and comfortable beds. The museum and the rooftop terrace add a nice and unique touch. "

"Everything was excellent; check in, breakfast, room etc. Fantastic few days stay."

"This hotel is excellent value for money. Everything you need is there. The breakfast buffet caters for every want and need and the breakfast dining room is pleasant for a long breakfast. The rooms are well appointed and comfortable and housekeeping welcome feedback and requests and are responsive. The room windows are effective in cutting outside noise . Air conditioning is in each room and is adequate but not the best. We have stayed in summer and recently in autumn. The beds are huge and very comfortable and tea and coffee facilities are provided in each room. Staff are friendly and helpful, especially in the Bruno bar and restaurant. The food there is excellent and service is superb. A special mention for Hana, in the Bruno cafe who is exceptionally friendly and helpful as a server. The hotel is an easy 20 minute walk into town or you can walk 5 minutes to the trams or just across the road to the bus stops. Alternatively, it is about a £3 taxi ride into town via the Bolt taxi app. Kaufland supermarket is an easy walk away as is the Lužansky park if you wan a pleasant morning walk after breakfast. The hotel also has an excellent massage therapist, gym facilites, pool etc. This was our 2nd visit and we will certainly be back. "

"Breakfast was delicious. Best scrambled egg and bacon that I've tasted."

"You have to taper your expectations for a luxury stay. This is a novelty hostel to stay in. As it's a bunker, it really plays to the theme. It's deep underground and dark by design. It does wind up a bit chilly inside, but the sleeping bag i was provided was surprisingly warm. Breakfast was a simple affair, a basic buffet. You don't get any phone signal inside, but the wifi actually works for once. Showers attempt to be warm, but you have to keep it running to get some warmth, possibly not ideal if you're feeling under the weather. It's worth noting it's also a museum, so depending on where your room is, you may be hearing the music and videos for a fair amount of time during the day. I found that when the museum is closed on monday or any time after 7pm, you have to ring the doorbell for a member of staff to let you in. It can take them a while if you're coming back late at night, but not a big issue and at least it's secure. It's an experience, worth trying out, just be mentally prepared for it."

"ALWAYS a wonderful stay! Everything was perfect."

"Very very good "

"Amir at the front desk was outstanding! The room was clean and comfortable, the location is ideal. Will plan a stay here again 100%"