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Reviews of Holiday Inn East Windsor, an IHG Hotel

3 out of 5
Holiday Inn East Windsor, an IHG Hotel
399 Monmouth St, Hightstown, NJ

Reviews

8.0

Very good

Rating 10 - Excellent. 412 out of 994 reviews" "
Rating 8 - Good. 305 out of 994 reviews" "
Rating 6 - Okay. 151 out of 994 reviews" "
Rating 4 - Poor. 64 out of 994 reviews" "
Rating 2 - Terrible. 62 out of 994 reviews" "

8.4/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Christina

Liked: Cleanliness, amenities, property conditions & facilities
Great stay
Stayed 1 night in Apr 2024
Response from Holiday Inn East Windsor Management on 25 Apr 2024
Thanks! We're so glad you had a great stay.

2/10 Terrible

Krishna

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Don’t ever stay here!!! The staff are rude & unprofessional. They will disconnect your will room keys with absolutely no warning for no reason what so ever. Staff member deliberately ignore guests request. 1 out 10 would not recommend this place to anyone
Stayed 2 nights in Apr 2024
Response from Holiday Inn East Windsor Management on 23 Apr 2024
We're sorry you weren't happy with your recent stay. The staff does not disconnect room keys. Sometimes the keys will become deactivated when next to cell phones or magnets. Again, we apologize you weren't satisfied with your recent stay, and we wish you the best in your future travels.

10/10 Excellent

Wanda

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Very accommodating!
Stayed 1 night in Apr 2024
Response from Holiday Inn East Windsor Management on 17 Apr 2024
Thank you so much for the incredible review!

10/10 Excellent

Rajeev, monroe township

Liked: Cleanliness, staff & service, property conditions & facilities
good place.
Stayed 1 night in Apr 2024
Response from Holiday Inn East Windsor Management on 16 Apr 2024
Thank you for your review and feedback!

8/10 Good

Shataya

Stayed 1 night in Apr 2024
Response from Holiday Inn East Windsor Management on 19 Apr 2024
Thank you so much!

2/10 Terrible

LEILA

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
never again
Stayed 1 night in Apr 2024
Response from Holiday Inn East Windsor Management on 16 Apr 2024
We're sorry you weren't happy with your recent stay.

10/10 Excellent

Jeff

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from Holiday Inn East Windsor Management on 15 Apr 2024
Thanks so much!

8/10 Good

Jordan

Liked: Cleanliness, property conditions & facilities
Comfortable bed. Seemed like a sketchy area
Stayed 1 night in Apr 2024
Response from Holiday Inn East Windsor Management on 15 Apr 2024
Thank you for the wonderful review! We are glad you enjoyed your stay, and we hope to see you again soon.

10/10 Excellent

luisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it here!
Stayed 1 night in Mar 2024
Response from Holiday Inn East Windsor Management on 5 Apr 2024
Thank you so much! We're glad you loved your stay.

10/10 Excellent

Aayush

Stayed 1 night in Mar 2024
Response from Holiday Inn East Windsor Management on 19 Apr 2024
Thanks for the great review!

8/10 Good

Phoebe

Liked: Cleanliness, amenities, property conditions & facilities
This was fine for a one night stay. It was clean and the staff was pleasant. Only downside was the sound of the highway all night. It was very loud.
Stayed 1 night in Mar 2024
Response from Holiday Inn East Windsor Management on 29 Mar 2024
Thank you for your review and feedback! We're disappointed that the highway noise disrupted your sleep, but we're glad you enjoyed the rest of your experience. Thank you again, and we hope you consider staying with us in the future.

10/10 Excellent

Chrissy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Holiday Inn East Windsor Management on 12 Mar 2024
Thanks for the incredible review!

2/10 Terrible

Haley

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Found a bed bug. Toilet wouldn’t flush, shower leaked, popcorn from previous person on the tv stand.
Stayed 1 night in Jan 2024
Response from Holiday Inn East Windsor Management on 29 Jan 2024
We're sorry this was your experience. We have not had any evidence of bed bugs, but we will address the other concerns with maintenance and housekeeping. We appreciate you bringing these areas to our attention.

10/10 Excellent

RALPH

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Holiday Inn East Windsor Management on 29 Dec 2023
Thank you for the wonderful review!

10/10 Excellent

Chaneka

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Holiday Inn East Windsor Management on 7 Feb 2024
Thanks so much!

6/10 Okay

Heidelyn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It’s a good hotel
Stayed 1 night in Dec 2023
Response from Holiday Inn East Windsor Management on 29 Dec 2023
Thank you!

10/10 Excellent

Marvin

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice clean, quiet peace the bed was comfortable
Stayed 1 night in Dec 2023
Response from Holiday Inn East Windsor Management on 29 Dec 2023
Thank you for the incredible review! We're so happy to hear you enjoyed your stay.

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
When I walked in I was welcomed immediately. The decorations for the season were perfect. It felt inviting and was full of color. The hotel was very clean and decor was on point. My room was the same way! I enjoyed staying here.
Stayed 1 night in Dec 2023
Response from Holiday Inn East Windsor Management on 29 Dec 2023
Thanks! We're so glad you enjoyed your stay!

10/10 Excellent

Gary

Stayed 1 night in Dec 2023
Response from Holiday Inn East Windsor Management on 29 Dec 2023
Thanks!

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Holiday Inn East Windsor Management on 5 Dec 2023
Thank you so much!

10/10 Excellent

Anitra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Holiday Inn East Windsor Management on 20 Nov 2023
Thank you!

10/10 Excellent

keyur

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean nice and quiet property. Easy to access major highways. Very good for visitors of BAPS Robbinsville temple.
Stayed 1 night in Nov 2023
Response from Holiday Inn East Windsor Management on 17 Nov 2023
Thank you! We are thrilled you enjoyed your stay with us at the Holiday Inn East Windsor.

10/10 Excellent

Joy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed here because it is close to both the movies and Delicious Orchards.
Stayed 1 night in Nov 2023
Response from Holiday Inn East Windsor Management on 10 Nov 2023
Thank you so much!

10/10 Excellent

Frances

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were Clean
Stayed 2 nights in Oct 2023
Response from Holiday Inn East Windsor Management on 30 Oct 2023
Thank you so much!

10/10 Excellent

Nimesh

Travelled with family
Stayed 3 nights in Oct 2023
Response from Holiday Inn East Windsor Management on 9 Oct 2023
Thanks for the wonderful review! We hope to see you again soon.

8/10 Good

James

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Holiday Inn East Windsor Management on 2 Oct 2023
Thank you!

10/10 Excellent

Thomas

Stayed 1 night in Sep 2023
Response from Holiday Inn East Windsor Management on 25 Sept 2023
Thank you for the incredible review!

2/10 Terrible

Jamie

Stayed 1 night in Aug 2023
Response from Holiday Inn East Windsor Management on 18 Aug 2023
Thank you for your review and feedback. We apologize you weren't completely satisfied with your recent stay. Please feel free to contact us to let us know the issues you experienced and how we can improve.

10/10 Excellent

Susan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good
Stayed 1 night in Jul 2023
Response from Holiday Inn East Windsor Management on 2 Aug 2023
Thank you!

10/10 Excellent

Palermo

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and quiet
Stayed 1 night in Jul 2023
Response from Holiday Inn East Windsor Management on 31 Jul 2023
Thank you!

8/10 Good

selma

Liked: Cleanliness
Stayed 1 night in Jul 2023
Response from Holiday Inn East Windsor Management on 4 Aug 2023
Thank you!

8/10 Good

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Holiday Inn East Windsor Management on 24 Jul 2023
Thank you!

2/10 Terrible

Barry

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Thr room we nhad on the first floor was full of dampness. The carpeting was damp, even the bedding was damp.The two nights I spent there was miserable.
Stayed 2 nights in Jul 2023
Response from Holiday Inn East Windsor Management on 21 Jul 2023
We sincerely apologize you weren't happy with your recent stay. We addressed your concerns with management, and we will work on improving moving forward.

10/10 Excellent

Joe

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
nice clean quiet facility.
Stayed 4 nights in Jul 2023
Response from Holiday Inn East Windsor Management on 12 Jul 2023
Thank you so much! We're pleased you enjoyed your stay.

6/10 Okay

Jaclyn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Holiday Inn East Windsor Management on 12 Jul 2023
Thank you for your review and for being our guest. We're disappointed you didn't completely enjoy your stay, and we hope you consider staying with us again in the future.

10/10 Excellent

Frederick

Liked: Cleanliness, staff & service, property conditions & facilities
Overall excellent
Stayed 5 nights in Jun 2023
Response from Holiday Inn East Windsor Management on 6 Jul 2023
Thanks for the wonderful review!

6/10 Okay

Mike

Liked: Cleanliness, staff & service
I had a stroke at night, and I could barely fit the stretcher into the elevator that should be upgraded
Stayed 1 night in Jun 2023
Response from Holiday Inn East Windsor Management on 6 Jul 2023
Thank you for your review and feedback.

10/10 Excellent

Christine, Temecula

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean & quiet. Desk attendant Matt is the epitome of customer service! My family straggled in at 1am, stranded from a cancelled flight back home to L.A. Matt was super pleasant and kind enough to offer us water and a few snacks after the night we had. Thank you so much, we had a wonderful stay!
Response from Holiday Inn East Windsor Management on 29 Jun 2023
Wow - thank you! We are lucky to have Matt as a part of our team, and we will be sure to share your review with him. Thanks again! We are so glad you enjoyed your stay.

6/10 Okay

Timothy

Travelled with family
It’s was ok
Stayed 1 night in Jun 2023
Response from Holiday Inn East Windsor Management on 26 Jun 2023
Thank you for taking the time to review your recent stay and for being our guest. We hope you choose to stay with us again soon.

10/10 Excellent

Patrycja

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
It was very nice and clean. The cookies and fruit infused water in the lobby was a nice touch. Very friendly staff.
Stayed 4 nights in Jun 2023
Response from Holiday Inn East Windsor Management on 26 Jun 2023
Thank you so much for the outstanding review! We're thrilled you enjoyed your stay, and we hope to see you again soon.

10/10 Excellent

Rod

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Staff and Place
Stayed 1 night in Jun 2023
Response from Holiday Inn East Windsor Management on 16 Jun 2023
Thank you so much! We're thrilled you had a great stay.

10/10 Excellent

MILENA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023
Response from Holiday Inn East Windsor Management on 24 May 2023
Thank you!

10/10 Excellent

Ambrosia

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023
Response from Holiday Inn East Windsor Management on 18 May 2023
Thanks!

6/10 Okay

LORETTA, RESEDA

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Mediocre
Response from Holiday Inn East Windsor Management on 9 May 2023
Thank you for your review and feedback.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2023
Response from Holiday Inn East Windsor Management on 15 May 2023
Thank you!

10/10 Excellent

Deanna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2023
Response from Holiday Inn East Windsor Management on 12 May 2023
Thank you!

10/10 Excellent

Jessica

Stayed 2 nights in Apr 2023
Response from Holiday Inn East Windsor Management on 12 Apr 2023
Thank you!

10/10 Excellent

Meir

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
I recently had the pleasure of staying at an IHG hotel and I must say, it was a wonderful experience from start to finish. The check-in process was seamless and the staff was incredibly welcoming and friendly. My room was clean, spacious and well-appointed with all the necessary amenities, including a comfortable bed and a well-functioning air conditioning system. One of the standout features of this hotel was the exceptional customer service. The staff went above and beyond to ensure that my stay was comfortable and enjoyable, which really made a difference. Overall, I highly recommend this IHG hotel to anyone looking for a comfortable and welcoming place to stay. With its great location, excellent facilities, and exceptional customer service, it's definitely one of the best hotels I've ever stayed at.
Stayed 3 nights in Mar 2023
Response from Hilton Garden Inn Lakewood Management on 27 Mar 2023
Thank you so much! Your review has brightened our day, and we will be sure to share it with the entire staff. Thanks again!

6/10 Okay

Vanessa

Liked: Cleanliness
Stayed 2 nights in Mar 2023
Response from Holiday Inn East Windsor Management on 29 Mar 2023
Thank you for your review and feedback.

10/10 Excellent

Carlos

Stayed 1 night in Mar 2023
Response from Holiday Inn East Windsor Management on 24 Mar 2023
Thanks so much for the outstanding review! We hope to see you again soon.