Dear Dennis, Thank you for taking the time to review your stay with us. Every guest who walks through our doors should expect a clean, well-maintained property as their home away from home when traveling. Therefore, we sincerely apologize that this was not your experience. We will address this immediately and genuinely appreciate your bringing this to our attention. We are committed to providing each guest with a seamless, outstanding stay, so we hope you will revisit so we can show you the visit you deserve.Sincerely,Hotel Management

Dear Wayne, Thank you for choosing us and sharing your recent stay experience. We are glad you had a comfortable stay and enjoyed everything we offer. We would love to welcome you back to Extended Stay America so you can enjoy our flawless hospitality. Sincerely,Hotel Management

Dear Andrea, Thank you for being our guest. We are very sorry for any stress caused to you here. First impressions are essential; therefore, we regret that the start of your visit was not positive. We certainly understand your disappointment and the frustration you must have felt. We will take this up with the appropriate individuals to improve going forward. Our front desk team is always there to help you. We welcome the opportunity to provide you with the exceptional stay you deserve whenever you are back in the city.Sincerely,Hotel Management

Dear Lindsey, Thank you for sharing your reviews and informing us about the smell issues you encountered. Our hotel policy prohibits smoking in certain areas of the property, so we appreciate you letting us know so we can address it appropriately. Smoking is never allowed inside the hotel premises. Further, we shall work with our housekeeping team to address the problems you mentioned and ensure they are not repeated. Our front desk team is accommodating and available 24/7 to help you. Please allow us another chance to serve you; we hope to earn your trust by providing the outstanding stay you deserve.Sincerely,Hotel Management

Dear Sharath, Thank you for sharing your experience; we love that you could join us. Please accept our apologies and every assurance that we will be working to address the concerns outlined in your review. Our staff typically does a terrific job responding to our guests’ needs, so we are sorry that did not happen in your instance. Your feedback is valuable to us and has been addressed with the appropriate individuals to ensure we are well-poised to serve you in the future. We hope you will allow us a second chance to restore your confidence in us.Sincerely,Hotel Management

Dear Arlene, Thank you for choosing us. We apologize for the concerns you experienced during your stay. We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. We will follow up on your concerns to ensure we are well-poised to serve you better during your next stay. Thank you again for your candid feedback.Sincerely,Hotel Management

Dear Janelle, Thank you for reviewing Extended Stay America. We appreciate you pointing out specific items you loved and areas where we can improve. We are evaluating the instances you mentioned as we are committed to offering better service for our guests. Your remarks are shared with our concerned team, as we want our guests to have a perfect hotel experience while with us. Please return, and we welcome you for a better experience.Sincerely,Hotel Management

Dear Amber, Thank you for choosing our hotel for your last-minute decision. We appreciate your feedback and apologize if the atmosphere caused any discomfort. Our team is committed to ensuring a safe and pleasant environment for all guests. Your insights are invaluable, and we'll use them to enhance our services. We hope you'll consider us again for future stays, providing an improved experience.Sincerely,Hotel Management

Dear Philip, Thank you for your positive feedback! We're thrilled to hear that you had a nice experience at Extended Stay America. Your satisfaction is our priority, and we look forward to welcoming you back for another enjoyable stay. If there's anything specific you enjoyed, we'd love to hear more about it.Sincerely,Hotel Management

Dear Michael, We're truly honored to be your home away from home and glad to have you as a guest at Extended Stay America. We appreciate your positive comments about our thoughtful facilities and devoted staff. Our top priority is your comfort, and we're delighted you're satisfied with the stay. We look forward to sharing your upcoming trips and more memorable moments. Thanks again for the outstanding remarks.Sincerely,Hotel Management

Dear Ketan, Thank you for the kind comments regarding our time together. However, we are disappointed to know that our lack of room service was a source of frustration during your visit. Also, we are sorry that the room temperature was not comfortable for your needs. Our maintenance team is checking the same to fix the same. Our front desk is always available to assist you and make the most of your stay, but we regret if this did not happen in your case; allow us to check with the team and ensure this is not repeated. We appreciate the feedback and hope to see you the next time you visit the area.Sincerely,Hotel Management

Dear Yon, Thank you for being our guest and for your valuable feedback. Please accept our apologies for your experience at our hotel. Our goal is to provide every guest with an exceptional stay, and we are sorry this was not your experience. We hope you will give us another chance to provide you with the hospitality you deserve. Thank you again for your feedback.Sincerely,Hotel Management

Dear Siew Fong, Thank you for your feedback of your valuable feedback. We are sorry to hear about the maintenance concerns in your room. Your feedback is invaluable in helping us improve. We will work with our maintenance team to ensure that all areas of concern are promptly and effectively resolved to prevent such occurrences in the future. Thank you for choosing us and taking the time to bring this to our attention. We hope to have another chance to show you the outstanding, seamless stay you deserve and that we are known for providing.Sincerely, Hotel Management

Dear Karina, Thank you for taking the time to share your feedback regarding your recent stay. We are sorry to hear that you had a less-than-satisfactory experience, and we apologize for not meeting your expectations. Your comments have been constructive in highlighting areas that require our attention, and we will take all necessary measures to ensure that such incidents do not recur in the future. Your comfort and satisfaction are our top priority, and we hope to welcome you in the future to enjoy the elevated experience you always deserve.Sincerely,Hotel Management

Dear Janelle, Thank you for choosing Extended Stay America. We are pleased to know how much you liked your guest room. We regularly receive praise for our quiet rooms, and we are glad you enjoyed the relaxing atmosphere. Thank you for your kind review, and we hope to welcome you back soon.Sincerely,Hotel Management

Dear Jose, We appreciate you being our guest and sharing your observations. Please accept our apologies for not meeting your expectations with our accommodations. We strive to keep our property clean and fresh, but we understand you were looking for a more modern experience. We will gladly share your valuable feedback appropriately for our plans. We appreciate your patience and would love to make it up to you on your next visit to the area. Sincerely,Hotel Management

Dear Munish, Thank you for taking a moment to recognize our front desk associates at Extended Stay America. We're overjoyed to learn you had a positive experience during your arrival. Making our guests feel valued and well-cared for is at the core of our service philosophy. Your kind words inspire us to continue delivering exceptional hospitality. We are devoted to making every guest's stay memorable, and we hope to have the opportunity to do so again soon!Sincerely,Hotel Management

Dear Youssef, Thank you for reviewing our hotel. We are a non-smoking hotel, yet we do provide designated smoking areas for guests outside the building. Your feedback is important to us as we make every effort to accommodate the needs of all our guests. We also want to apologize for the difficulties with the elevator. Thank you for your valuable feedback; we will address these issues adequately. We hope to have the opportunity to provide you with a flawless visit the next time you are in the area.Sincerely,Hotel Management