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Reviews of Prestige Prince George Lodge

3 out of 5
Prestige Prince George Lodge
1790 Highway 97 South, Prince George, BC

Reviews

8.6

Excellent

Rating 10 - Excellent. 394 out of 795 reviews" "
Rating 8 - Good. 273 out of 795 reviews" "
Rating 6 - Okay. 76 out of 795 reviews" "
Rating 4 - Poor. 33 out of 795 reviews" "
Rating 2 - Terrible. 19 out of 795 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Clarissa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Laurel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. Clean and comfortable.
Stayed 2 nights in Mar 2024

8/10 Good

Christy

Stayed 1 night in Apr 2024

8/10 Good

Cindy

Travelled with family
Liked: Cleanliness, staff & service, amenities
Overall a good hotel. Just needs some minor maintenace. The bathroom sink drained slow, the hall light was burnt out. Nothing major.
Stayed 1 night in Mar 2024

8/10 Good

jadyn

Liked: Cleanliness, amenities
Area
Stayed 1 night in Mar 2024

6/10 Okay

S

Business traveller
Liked: Cleanliness, staff & service
It's an aging property right off the highway, if you are coming from the south, heading north, a breeze, but the opposite direction means some fun detours through the neighborhood. The property is showing it's age, could use a refresh. In particular, the water pressure is very poor and the AC units don't keep the room cool. You can open the window, but then the highway traffic noise is very noticeable.
Stayed 1 night in Mar 2024

10/10 Excellent

Thomas

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The bedding had pilling which felt absolutely disgusting. We kept finding other people's hair throughout the bedding. There was also sweat stains on the sheets
Stayed 1 night in Mar 2024

8/10 Good

Lindsey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great! Would stay again
Stayed 1 night in Mar 2024

6/10 Okay

Ashley

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from Front Desk on 20 Mar 2024
Dear Ashley,We deeply regret that your recent stay did not meet your expectations. Your feedback is important to us, and we are dedicated to resolving any issues you encountered. We value your patronage and hope for the opportunity to restore your trust in our services.Sincerely,Front Desk Team

6/10 Okay

Daniel

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Dirty pool
Stayed 2 nights in Mar 2024
Response from Front Desk on 12 Mar 2024
Dear Daniel,Thank you for sharing your feedback with us regarding your recent visit. We sincerely apologize for any inconvenience caused by the condition of our pool during your stay.Please be assured that we have taken immediate action to address this issue with our maintenance team to ensure that our pool is thoroughly cleaned and maintained to the highest standards moving forward. Your feedback is important to us as we continuously strive to improve our services and facilities. Regards,Front Desk Team

8/10 Good

Todd

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Front Desk on 12 Mar 2024
Dear Todd, Thank you for taking the time to leave us your feedback. We appreciate your rating and are pleased to hear that you had a positive experience during you recent stay with us. We hope to have the pleasure of welcoming you back for another enjoyable stay in the future. Regards, Front Desk Team

8/10 Good

Nancy

Travelled with family
Comfy beds and nice rooms. Staff is friendly.
Stayed 1 night in Mar 2024
Response from Front Desk on 12 Mar 2024
Dear Nancy,Thank you for taking the time to share your feedback with us. We're delighted to hear that you found our beds comfortable, our rooms nice and our staff friendly during your recent stay with us. Your comments are greatly appreciated and serve as motivation for us to continue providing excellent service to all our guests. We hope to have the pleasure of welcoming you back in the future for another enjoyable stay.Regards,Front Desk Team

10/10 Excellent

Laurie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Front Desk on 12 Mar 2024
Dear Laurie,Thank you very much for taking the time to leave us a wonderful review! Your satisfaction is our top priority, and we are delighted that we are able to meet your expectations.We look forward to welcoming you back for another exceptional stay in the future.Regards,Front Desk Team

10/10 Excellent

Shawn

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy parking and no shortage for hotel size, location to shopping in the area.
Stayed 2 nights in Feb 2024
Response from Front Desk on 12 Mar 2024
Dear Shawn, Thank you so much for taking the time to share your positive experience with us! We take pride in providing ample amenities and ensuring our guest have comfortable stay.Your feedback is truly appreciated, and we hope to have the pleasure of welcoming you back for another fantastic stay. Regards,Front Desk Team

8/10 Good

Jennifer

Stayed 1 night in Mar 2024
Response from Front Desk on 12 Mar 2024
Dear Jennifer,Thank you for taking the time to share your feedback with us. We are delighted to hear that you enjoyed your stay. Your satisfaction is our top priority, and we look forward to welcoming you back in the future.Regards, Front Desk Team

4/10 Poor

Arnold

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Starting to get run down pool area was nasty
Stayed 1 night in Dec 2023
Response from Front Desk Manager on 27 Feb 2024
Dear Arnold,Thank you for sharing your feedback to us, although we're disappointed to learn about your recent experience. We sincerely apologized for any inconvenience you encountered during your stay, particularly regarding the condition of the pool area.Please rest assured that your comments have been taken seriously, and we are addressing this matter with our team to ensure that appropriate steps are taken to improve and maintain the cleanliness and overall quality of our facilities.Thank you bringing this to our attention, and we look forward to the opportunity to serve you better in the future.Regards,Front desk Team

10/10 Excellent

Marie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to get to and staff was friendly
Stayed 1 night in Feb 2024
Response from Front Desk Manager on 27 Feb 2024
Dear Marie,Thank you very much for taking the time to leave us such a glowing review. We greatly appreciate your feedback and thrilled to hear that you found our location convenient and our staff friendly. Delivering exceptional service is our top priority, and it's always rewarding to know that we've succeeded in providing a positive experience for our guest. We hope to have the pleasure of welcoming you back again soon. Warm Regards,Front Desk Team

8/10 Good

Montel

Stayed 1 night in Feb 2024
Response from Front Desk Manager on 27 Feb 2024
Dear Montel,Thank you for sharing your feedback with us. We appreciate your review and are glad to hear that you had a positive experience overall.If there are specific areas where you feel we could improve to earn that extra star in your next visit, we would greatly value your insights. Our aim is always provide the best experience for our guest, and your input helps us to continually enhance our services.We hope to have the opportunity to welcome you back soon and exceed your expectations.Regards, Front desk Team

8/10 Good

Robyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was really nice. Some written clarification on TV use would be good. Other than limited channels on TV it was a great stay. Coming again beginning of March!
Stayed 1 night in Feb 2024
Response from Front Desk Manager on 19 Feb 2024
Der Robyn, Thank you for staying with us and for taking the time to share your feedback. We are delighted to hear that you had a pleasant experience overall.We appreciate your suggestion regarding providing written clarification on TV use, and we will certainly take this into consideration to enhance our guests' experience further. Additionally, we apologize for any inconvenience caused by the limited channels on the TV.We look forward to welcoming you back and ensuring you have another fantastic stay.Regards,Front desk Team

6/10 Okay

Kristy

Travelled with family
Liked: Staff & service, amenities
Check in was good. Got to our room, right across from the elevator. One queen bed is so old, it creaks. TV is outdated and didn’t work.
Stayed 1 night in Feb 2024
Response from Front Desk Manager on 19 Feb 2024
Dear Kristy,Thank you for sharing your recent experience with us. We are delighted to hear that your check-in process went smoothly. We sincerely apologized for any inconvenience caused b the room location and the condition of the bed and TV. Please know that providing a comfortable and enjoyable stay is our top priority, and we take feedback seriously. We will address the concerns you raised with our maintenance team to ensure that necessary repairs and upgrades are made promptly to improve the quality of our accommodations.We appreciate your feedback as it helps us identify areas for improvement. We hope you will give us another opportunity to provide you with a more satisfying experience on your next visit.Regards,Front Desk Team

10/10 Excellent

Amber

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good for what i needed, a quiet rest! Nice clean room, easy check in. Tv doesnt work. Other than that, good place for sure.
Stayed 1 night in Feb 2024
Response from Front Desk Manager on 13 Feb 2024
Dear Amber,Thank you for taking the time to share your experience with us. We're pleased to hear that our accommodations provided the quiet rest you needed and that you found the room clean and the check-in process easy. We apologize for the inconvenience regarding the TV and assure you that we'll address this issue promptly. Your feedback is valuable to us, and we look forward to the opportunity to welcome you back for an improved experience in the future.

10/10 Excellent

Dawn

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Front Desk Manager on 13 Feb 2024
Dear Dawn,Thank you for your positive review! We're thrilled to hear that you had a fantastic experience during your stay. Providing exceptional service and creating memorable moments for our guest is out top priority. We appreciate your feedback and look forward to welcoming you back again for another wonderful stay.Warm regards,Front Desk Team

8/10 Good

Suzette

Liked: Cleanliness, staff & service
Disliked: Amenities
Dark parking lot. not enough parking
Stayed 1 night in Feb 2024
Response from Front Desk Manager on 13 Feb 2024
Dear Suzette,Thank you for sharing your feedback with us. We sincerely apologize for any inconvenience caused by the dark parking lot and limited parking spaces. Rest assured, we take your comments seriously and we are actively working to address these issue to enhance our guests' experience. We appreciate your patience and understanding as we strive to improve.Sincerely,Front Desk Team

10/10 Excellent

Marinus

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Never disappointed when i stay here.
Stayed 3 nights in Jan 2024
Response from Front Desk Manager on 13 Feb 2024
Dear Marinus,Thank you for taking the time to share your experience with us. We are delighted that you have enjoyed your stays at Four Points by Sheraton Prince George. Ensuring our guests' satisfaction is our utmost priority, and we are pleased to know that we have met your expectations.Your positive feedback serves as great encouragement for our team, and we look forward to the opportunity to welcome you back for another memorable experience.Warm Regards,Front Desk Team

8/10 Good

Timothy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Good hotel overall. Most importantly, good sleep
Stayed 1 night in Feb 2024
Response from Front Desk Manager on 5 Feb 2024
Dear Timothy,We extend our heartfelt gratitude for taking the time to share your positive review. We are delighted to hear that your overall experience was satisfactory and that you were able to enjoy a restful night's sleep during your stay.At Four Points by Sheraton Prince George, guest satisfaction is our utmost priority, and your feedback serves as a valuable encouragement to our team. We eagerly anticipate the opportunity to host you again in the future, providing you with another seamless and enjoyable stay.Best Regards,Front Desk Team

6/10 Okay

Wanda

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Overall it was a good experience. Wear and tear in the pool area. The room did not have a working TV.
Stayed 1 night in Feb 2024
Response from Front Desk Manager on 4 Feb 2024
Dear Wanda,Thank you for taking the time to share your recent experience with us. We appreciate your feedback.We apologized for any inconvenience you experienced with the wear and tear in the pool area and the issue with the TV in your room. Your feedbacks are important to us, and we assure you that we will address these matters promptly to enhance the quality of our facilities and services.We understand the importance of a fully functional and enjoyable stay, and we are committed to resolving these issues to ensure a more seamless experience for our guest. Please accept our sincere apologies for any inconvenience caused.Sincerely,Front Desk Team

8/10 Good

tracey, Fraser lake

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I like staying here very clean and quiet close to everything.
Stayed 1 night in Jan 2024
Response from Front Desk Manager on 3 Feb 2024
Dear Tracey,Thank you for taking the time to share your positive experience with us! We're delighted to hear that you enjoyed your stay and found our hotel clean, quiet, and conveniently located. Providing a comfortable and convenient experience for our guest is our top priority.We look forward to welcoming you back in the future and ensuring you have another wonderful stay with us.Best Regards,Front Desk Team

8/10 Good

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Front Desk Manager on 3 Feb 2024
Dear Thomas,Thank you for sharing your feedback about your recent say with us. We appreciate your rating and we are glad to hear that you chose our hotel for your visit.We hope to have the opportunity to welcome you back in the future and provide you with an even better stay.Best Regards,Front desk Team

6/10 Okay

T. Scott

Liked: Staff & service
Stayed 1 night in Dec 2023
Response from Front Desk on 27 Jan 2024
Dear T. Scott,Thank you for taking the time to share your feedback to us. We appreciate your rating and value your perspective.We would be grateful for any additional comments or suggestions you may have that could help us improve and enhance your experience. Your input is essential to our ongoing efforts to provide the possible service.If there are specific areas or aspects of your stay that you believe we could address, please feel free to share them with us.We hope to have the opportunity to welcome you back in the future and exceed you expectations.Sincerely,Front Desk Team

10/10 Excellent

Rose

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you,,😀 the room is very comfortable,, clean,, staff very friendly & accommodating...
Stayed 1 night in Jan 2024
Response from Front Desk Manager on 24 Jan 2024
Dear Rose,Thank you so much for your kind words and the delightful 5-star review! We're thrilled to hear that you found the room very comfortable and clean. It's wonderful to know that our staff provided friendly and accommodating service during your stay.Your appreciation means a lot to us, and we are grateful for your positive feedback. If there's anything specific you loved or any suggestions you have, please feel free to share. We look forward to welcoming you back for another enjoyable stay!Warm regards,Front Desk Team

4/10 Poor

Jean

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The plumbing in the bathroom was exposed and the hide a bed was ridiculously uncomfortable. Won’t be staying again for the money we paid. Very overpriced Very disappointing
Stayed 1 night in Dec 2023
Response from Frond Desk Manager on 23 Jan 2024
Dear Jean,Thank you for sharing your feedback with us. We sincerely apologize for the inconveniences you experienced during your stay. We understand the importance of a comfortable and enjoyable accommodation, and we regret that we fell short of your expectations.Regarding the exposed plumbing in the bathroom and the discomfort of the hide-a-bed, we take your concerns seriously. Our team is committed to providing a pleasant stay for our guests, and your feedback is invaluable in helping us make necessary improvements.We apologize that your experience did not meet your expectations, and we assure you that your comments will be shared with the relevant departments to address the issues you mentioned.Once again, we apologize for any disappointment you encountered, and we hope to have the chance to regain your trust in the future.Sincerely,Front Desk Team

10/10 Excellent

Ellise

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Big rooms for a great price. Staff is always friendly and helpful. Love this place. Little restaurant has excellent food and great service as well!
Stayed 2 nights in Jan 2024
Response from Frond Desk Manager on 24 Jan 2024
Dear Ellise,Thank you for your wonderful review! We're thrilled to hear that you enjoyed our spacious rooms at a great price and experienced friendly and helpful service from our staff. It's fantastic to know that you love our place, and we're pleased that the little restaurant exceeded your expectations with excellent food and great service.Your positive comments truly mean a lot to us. We appreciate your kind words and the time you took to share your experience. We look forward to welcoming you back, and if there's anything specific you'd like to share or suggest, we're all ears!Warm regards,Front Desk Team

4/10 Poor

Tammy

Stayed 1 night in Jan 2024
Response from Front Desk Manager on 24 Jan 2024
Dear Tammy,Thank you for sharing your feedback. We're sorry to learn that your experience fell short of expectations during your recent stay. Your satisfaction is important to us, and we would appreciate any specific details you can provide about your concerns.Our team is committed to addressing and resolving issues promptly to improve the overall guest experience.We value your input and hope for an opportunity to better serve you in the future.Kind regards,Front Desk Team

8/10 Good

perry

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 1 night in Jan 2024
Response from Frond Desk Manager on 24 Jan 2024
Dear Perry,Thank you for taking the time to share your positive feedback with us! We are delighted to hear that you had a nice experience during your stay. Our team strives to provide excellent service, and your comments motivate us to continue our efforts.We appreciate your choosing our hotel, and we look forward to welcoming you back in the future.Best regards,Front Desk Team

2/10 Terrible

Michelle

Travelled with family
Disliked: Cleanliness, property conditions & facilities
This cost of this hotel is not worth it, we wanted clean and things that operated correctly. Black when we flushed the toilet black above the door. Leaky tap stained tub hair everywhere dirty looking fabric chair
Stayed 1 night in Jan 2024
Response from Frond Desk Manager on 24 Jan 2024
Dear Michelle,Thank you for taking the time to share your feedback regarding your recent stay with us. We deeply regret that your experience did not meet your expectations, and we sincerely apologize for any inconveniences you encountered.We take your concerns about cleanliness and maintenance very seriously. Our team is actively investigating and addressing the issues you've highlighted, including the issues with the toilet, door, tap, tub, and chair. Please be assured that we are committed to resolving these matters promptly to ensure the comfort and satisfaction of our guests.Your comments provide valuable insights, and we appreciate your honesty. We understand the importance of a clean and well-maintained environment, and steps will be taken to prevent a recurrence of such issues in the future.Once again, we apologize for falling short of your expectations, and we hope you would consider giving us another chance to provide you with a more positive experience in the future.Warm regards,Front Desk Team

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Price better than most equivalent hotelsin area
Stayed 1 night in Jan 2024
Response from Frond Desk Manager on 17 Jan 2024
Dear Robert,Thank you for taking the time to share your positive experience with us on Expedia. We are delighted to hear that you enjoyed your stay at Four Points by Sheraton Prince George and appreciate your 5 out of 5 rating.It's fantastic to learn that you found our pricing to be competitive compared to other hotels in the area. We strive to provide excellent value for our guests, and your feedback is truly encouraging.We look forward to welcoming you back in the future and ensuring that your next stay is just as enjoyable.Best regards,Front Desk Team

4/10 Poor

Roman

Stayed 1 night in Jan 2024
Response from Frond Desk Manager on 17 Jan 2024
Dear Roman,Thank you for sharing your feedback following your recent stay with us on Expedia. We genuinely appreciate your insights and are sorry to hear that your experience did not meet your expectation.We would value the opportunity to better understand the specific aspects of your stay that fell short. Your satisfaction is important to us, and we are committed to addressing any concerns you may have had.Regards,Front Desk Team

10/10 Excellent

Kristy

Stayed 1 night in Jan 2024
Response from Frond Desk Manager on 17 Jan 2024
Dear Kristy,Thank you for taking the time to share your positive experience with us on Expedia. We are thrilled to receive your 5 out of 5 rating and are delighted that you enjoyed your stay at Four Points by Sheraton Prince George.It's wonderful to know that your experience met or exceeded your expectations. We appreciate your kind feedback and are grateful for your support.Should you have any specific comments or suggestions you'd like to share to help us maintain this level of service, please feel free to reach out.We look forward to the pleasure of welcoming you back on your future visits to Prince George.Best regards,Front Desk Team

10/10 Excellent

Carlee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is very friendly. Rooms are clean . The hotel was quiet. I enjoyed the food at the restraunts nearby.
Stayed 1 night in Jan 2024
Response from Frond Desk Manager on 13 Jan 2024
Dear Carlee,Thank you so much for taking the time to share your positive experience at Four Points by Sheraton Prince George. We are thrilled to hear that you had a fantastic stay.It's wonderful to know that our staff made a lasting impression with their friendliness, and we take pride in maintaining clean and comfortable rooms for our guests. We're also delighted that you found the hotel to be quiet, creating a peaceful and relaxing environment for your stay.Your positive comments about the nearby restaurants and your dining experience are greatly appreciated. We strive to provide a well-rounded experience, and it's rewarding to hear that you enjoyed the culinary offerings in the vicinity.Once again, thank you for choosing Four Points by Sheraton Prince George, and we look forward to welcoming you back for another exceptional stay in the future.Warm regards,Front Desk TeamFour Points by Sheraton Prince George

10/10 Excellent

Kristy

Liked: Cleanliness
Stayed 1 night in Jan 2024
Response from Frond Desk Manager on 13 Jan 2024
Dear Kristy,Thank you for taking the time to share your 5-star rating for Four Points by Sheraton Prince George. We appreciate your positive feedback, and we're delighted to hear that you had a wonderful experience during your stay.If you have any specific highlights or aspects of your visit that you'd like to share, we'd love to hear more about what made your stay exceptional. Your insights are valuable to us as we continuously strive to provide the best possible experience for our guests.We hope to have the pleasure of welcoming you back to Four Points by Sheraton Prince George in the future. If there's anything more we can do to enhance your next stay, please don't hesitate to let us know.Warm regards,Front Desk TeamFour Points by Sheraton Prince George

10/10 Excellent

Darryl

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Frond Desk Manager on 7 Jan 2024
We would like to express our sincere gratitude for taking the time to share your review following your stay at Four Points by Sheraton Prince George. Your positive feedback is immensely rewarding, and we are thrilled to hear that you had such a wonderful experience with us.Thank you once again for choosing Four Points by Sheraton Prince George. We genuinely value your feedback and hope to have the pleasure of hosting you again in the near future.Warm regards,Front Desk Team

10/10 Excellent

Gordon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Frond Desk Manager on 7 Jan 2024
Dear Gordon,We extend our heartfelt gratitude for the outstanding 10/10 rating you awarded us on Hotels.com following your recent stay at Four Points by Sheraton Prince George. Your positive feedback is truly uplifting, and we are thrilled to learn that we met and exceeded your expectations.Thank you once again for choosing Four Points by Sheraton Prince George and for taking the time to share your positive experience. We look forward to the opportunity of hosting you again in the future.Warm regards,Front Desk Team

6/10 Okay

Courtney

Stayed 1 night in Dec 2023
Response from Frond Desk Manager on 7 Jan 2024
Dear Courtney,Thank you for taking the time to share your feedback regarding your recent stay at Four Points by Sheraton Prince George. We value your input and appreciate the opportunity to address your concerns. Our commitment to providing exceptional service is paramount, and your comments contribute significantly to our ongoing efforts for improvement. We hope you consider giving us another chance to provide you with the exceptional service that many of our guests have come to appreciate. We genuinely value your patronage and look forward to the opportunity to welcome you back to Four Points by Sheraton Prince George.Regards,Front Desk Team

10/10 Excellent

Christian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice and accommodating staff, spacious, well cleaned rooms, could improve small details such as malfunctioning tv remote, random hoses in pool area
Stayed 3 nights in Dec 2023
Response from Front Desk Manager on 3 Feb 2024
Dear Christian,Thank your for sharing your experience with us. We are thrilled to hear that you appreciated our staff's friendliness and the spacious, well- cleaned rooms. Your positive comments are truly appreciated.We also want to express our gratitude for bringing to our attention the issues you encountered, such as the malfunctioning TV remote and random hoses in the pool area. Your feedback is crucial in helping us identify the areas for improvement. Rest assured, we will address these issue promptly to enhance the overall guest experience.We value your patronage and hope to have the opportunity to welcome you back in the future, providing you with an even more seamless and enjoyable stay.Best Regards,Front Desk Team

8/10 Good

Rodney

Stayed 2 nights in Dec 2023
Response from Front Desk Manager on 3 Feb 2024
Dear Rodney,Thank you for taking the time to share your feedback with us. Your positive rating is greatly appreciated, and we are pleased to have met your expectations during your stay. We are constantly striving to provide an exceptional experience for our guest, and your feedback serves as encouragement for our team.We look forward to welcoming you back and earning an even higher rating on your next visit. Best Regards,Front Desk Team

6/10 Okay

Patsy

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Property is tired!
Positives: The rooms are spacious. Towels were thick and clean. Negatives: The beds are decrepit. Spring mattresses that are sagging and noisy. Sink that doesn’t drain properly. The entire room needed a good deep clean. Bottom of bathroom door had a solid build up of dust and dirt combined with coffee spills. Hottub and pool had algae growing. Restaurant closed for the holidays. This not mentioned on website.
Stayed 1 night in Dec 2023
Response from Frond Desk Manager on 2 Jan 2024
Dear Patsy,Thank you for taking the time to provide your feedback regarding your recent stay at our hotel. We appreciate your honesty and value your input as it helps us improve.We're pleased to hear you found the rooms spacious and the towels to your liking. However, we sincerely apologize for the issues you encountered during your stay. Your concerns about the beds, sink, and overall cleanliness are taken seriously, and we will address these matters with our housekeeping and maintenance teams to ensure improvements are made promptly.We are sorry to hear about the inconvenience regarding the hot tub and pool, as well as the closure of the restaurant during the holidays. We understand the importance of accurate information, and we will work on better communication to avoid such disappointments in the future.Once again, we apologize for falling short of your expectations and hope you will consider giving us another opportunity to provide you with a much-improved experience.Warm regards,Front Desk Team

10/10 Excellent

Barry

Stayed 1 night in Dec 2023
Response from Frond Desk Manager on 2 Jan 2024
Dear Barry,Thank you so much for your outstanding rating and positive feedback on Hotels.com! We are thrilled to hear that you had a perfect 10 out of 10 experience during your stay with us.Our team works hard to provide exceptional service, and it's incredibly rewarding to know that we met or exceeded your expectations. If there are specific aspects of your stay that stood out or any team members who contributed to your positive experience, we would love to hear more.Your satisfaction is our top priority, and we look forward to welcoming you back for another exceptional stay in the future. Regards,Front Desk Team

8/10 Good

Steph

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities
Great service, I thought the hotel was newer, needs some work on the venting. Overall great service being so close to the holidays. Thanks for being open.
Stayed 2 nights in Dec 2023
Response from Frond Desk Manager on 2 Jan 2024
Dear Steph,Thank you for taking the time to share your feedback about your recent stay with us. We are delighted to hear that you enjoyed great service during your time with us, especially considering the proximity to the holidays.We appreciate your positive comments and are grateful for your understanding. Your mention of the need for work on the venting is duly noted, and we will address this promptly to enhance the overall experience for our guests.We strive to provide a comfortable and welcoming environment, and your feedback helps us in our continuous efforts to improve. We are pleased that you chose to stay with us during the holidays, and we look forward to welcoming you back on your future visits.Regards,Front Desk Team

8/10 Good

Cathleen

Liked: Amenities
Stayed 1 night in Dec 2023
Response from Frond Desk Manager on 2 Jan 2024
Dear Cathleen,Thank you for taking the time to share your feedback with us! We're delighted to hear that your experience at Four Points by Sheraton Prince George earned a 4 out of 5 rating. Your satisfaction is our priority, and we appreciate your support.Our team is committed to providing excellent service, and your input is invaluable.We hope to welcome you back soon for another enjoyable stay.Regards,Front Desk Team

10/10 Excellent

janice

Stayed 1 night in Dec 2023
Response from Frond Desk Manager on 2 Jan 2024
Dear Janice,Thank you so much for taking the time to share your experience with us! We are thrilled to learn that you had a fantastic stay at Four Points by Sheraton Prince George, reflected in your 5 out of 5 rating.Our team works hard to ensure our guests have a memorable and enjoyable stay, and it's wonderful to see that we met your expectations. If there are any specific aspects of your visit that stood out or any team members who went above and beyond, we would love to hear more.We appreciate your support and hope to have the pleasure of welcoming you back for another exceptional stay in the future.Warm regards,Front Desk Team