Terrace/patio

Reviews of Prescott Resort

3.5 out of 5
Prescott Resort
1500 State Route 69, Prescott, AZ

Reviews

8.2

Very good

Rating 10 - Excellent. 649 out of 1331 reviews" "
Rating 8 - Good. 317 out of 1331 reviews" "
Rating 6 - Okay. 173 out of 1331 reviews" "
Rating 4 - Poor. 128 out of 1331 reviews" "
Rating 2 - Terrible. 64 out of 1331 reviews" "

8.2/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

Archer

Close to VA hospital
Stayed 3 nights in Mar 2024
Response from DaLiece on 27 Mar 2024
Thank you for choosing to stay with us. I apologize for the challenges you faced during your stay. That said, we will start a much-needed floor-by-floor renovation in a couple of weeks. Please come back, give us another try, and let us know what you think.

4/10 Poor

Daniela

Travelled with partner
Disliked: Property conditions & facilities
Requires an upgrade urgently No room cleaning per day No restaurant service
Stayed 2 nights in Mar 2024
Response from Fron Office Manager on 26 Mar 2024
Hello Daniela,Thank you for choosing to stay with us. I apologize for any challenges you may have faced during your stay. We are starting a much-needed floor-by-floor renovation in a couple of weeks. Please come back and give us another try and let us know what you think.

8/10 Good

henry

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I dont like the new resturant. The old one was alot better, had to go out to eat somewhere else. Was very dissapointed.
Stayed 1 night in Mar 2024

10/10 Excellent

Kia

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Nice size of room with beautiful views.
Stayed 1 night in Mar 2024
Response from Front Office Manager on 26 Mar 2024
Hello Kia,Thank you for taking the time to let us know how your stay was. We are happy to hear you had a great visit and enjoyed your accommodations. We look forward to your next visit with us.

6/10 Okay

Staci

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property and the staff where very friendly and helpful. The room was clean and linens fresh. The shower is outdated and fixtures need replaced. The beds are absolutely horrible and uncomfortable. Mattresses are squeaky and uneven. Pillows were lumpy and uncomfortable. Fix the beds and this place would be perfect.
Stayed 1 night in Mar 2024
Response from Front Office Manager on 23 Mar 2024
Hello Staci,Thank you for choosing to stay with us. Funny you should mention our rooms' outdated and worn aspects, as we will begin our floor-by-floor renovation in the coming weeks. Please come back, check out our renovations, and let us know what you think.

4/10 Poor

Andres

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
It was a decent hotel for the price but was expecting a lot better/nicer with photos uploaded of hotel. It’s nothing more than a regular hotel type of room. Staff was welcoming and courteous so nothing towards them. It’s in a decent location very close to whiskey row and the rooms had decent views but in short, the hotel could use a facelift. Wouldn’t choose to stay here again but wouldn’t be too upset if I did either. Not the worst, not the best.
Stayed 2 nights in Mar 2024
Response from DaLiece on 20 Mar 2024
Thank you for choosing to stay with us. I apologize for any challenges you may have faced during your stay. We are starting a much-needed floor-by-floor renovation in a couple of weeks. Please come back and give us another try and let us know what you think.

10/10 Excellent

Claude

Liked: Cleanliness, staff & service, property conditions & facilities
It is off the highway with sweeping views. It has some wear and tear, but the staff are friendly and the cost was good.
Stayed 1 night in Mar 2024
Response from DaLiece on 20 Mar 2024
Thank you for taking the time to let us know how your stay was. We are happy to hear you had a great visit. We look forward to your next visit with us.

8/10 Good

Mia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool could be cleaner
Stayed 2 nights in Mar 2024
Response from DaLiece on 20 Mar 2024
Thank you for choosing to stay with us. I apologize for the challenges you faced during your stay. That said, we will start a much-needed floor-by-floor renovation in a couple of weeks. Please come back, give us another try, and let us know what you think.

10/10 Excellent

Arlene

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Front Office Manager on 18 Mar 2024
Hello Arlene,Thank you for taking the time to let us know how your stay was. We are happy to hear you had a great visit. We look forward to your next visit with us.

10/10 Excellent

Tamera

Travelled with family, Travelled with partner
Liked: Amenities, property conditions & facilities
The views
Stayed 1 night in Mar 2024
Response from Front Office Manager on 18 Mar 2024
Hello Tamera,Thank you for taking the time to let us know how your stay was. We are happy to hear you had a great visit and our location. We look forward to your next visit with us.

10/10 Excellent

Tricia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was terrific the food, the servers, the cleaning lady, very helpful staff upfront thank you to all your faculty. I love the view, and the karaoke was a dream.
Stayed 1 night in Mar 2024
Response from Front Office Manager on 18 Mar 2024
Hello Tricia,Thank you for taking the time to let us know how your stay was. We are happy to hear you had a great visit. We look forward to your next visit with us.

10/10 Excellent

EronMarie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful view. So quiet and thoughtful staff.
Stayed 1 night in Mar 2024
Response from Front Office Manager on 16 Mar 2024
Hello EronMarie,Thank you for taking the time to let us know how your stay was. We are happy to hear you had a great visit and enjoyed the beautiful view we have here. We look forward to your next visit with us.

6/10 Okay

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Booked through Expedia. Nowhere did they disclose that they would add a very hefty “Resort fee” per night!
Stayed 1 night in Mar 2024
Response from Jasmine B, Front Office Manager on 13 Mar 2024
Dear John,Thank you for choosing to stay with us. We would like to clarify that we do not have a "Resort Fee". However, during check-in, we authorize your card for 50.00 per night for any incidental charges such as meals or other items that you may wish to charge to your room. This amount will be released back to your account on the day of checkout, but please note that it may take 3-14 business days for your bank to process it. If you have any further questions or concerns, please do not hesitate to contact us. We will be more than happy to assist you. Thank you for your understanding.

10/10 Excellent

Vickie, Irvine

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bar with entertainment on site. Casino and restaurant also. Easy access to downtown area.
Stayed 1 night in Mar 2024
Response from Front Office Manager on 10 Mar 2024
Hello Vickie,Thank you for taking the time to let us know how your stay was. We are happy to hear you had a great visit. We look forward to your next visit with us.

8/10 Good

Michelle

Stayed 1 night in Mar 2024
Response from Front Office Manager on 26 Mar 2024
Hello Michelle,Thank you for taking the time to let us know how your stay was. We are happy to hear you had a great visit. We look forward to your next visit with us.

2/10 Terrible

Jeff

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Very old, dirty, outdated, stinky, noisy, uncomfortable, over priced, and in need of a lot of repairs. Paid $180 for a room worth $27.50 at best.
Stayed 1 night in Mar 2024
Response from Front Office Manager on 10 Mar 2024
Hello Jeff,Thank you for choosing to stay with us. I apologize for any challenges you may have faced during your stay. We are starting a much-needed floor-by-floor renovation after the beginning of the year. Please come back and give us another try and let us know what you think.

6/10 Okay

John Ignatius

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
View was nice, beds too soft, trouble with card key system and a water leak problem. Not within walking distance to anything. Didn’t know there was a casino attached either.
Stayed 7 nights in Feb 2024
Response from Jasmine B. on 3 Mar 2024
Hello John,I would like to express my gratitude for choosing to stay with us. However, I am sorry to hear that you faced challenges during your stay. I want you to know that we take your feedback seriously, and we are planning to start a floor-by-floor renovation in a couple of weeks to improve our facilities. I would like to request you to give us another chance and share your valuable feedback with us. We are committed to providing you with the best possible experience.Thank you.

8/10 Good

Anne M

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My son and I stayed for 3 nights at the end of February. The weather was perfect but more importantly, our stay was great! The best part of this place is the staff and the staff at Bucky’s casino (which is attached to resort). The resort is well kept. The only issue we had was one of the lighting fixture in the bathroom didn’t work. In all fairness we never complained about it , so they may have fixed it while we were there. The location is good as well. Close to downtown and several different stores and eateries. Overall, it’s a great place to stay.
Stayed 3 nights in Feb 2024
Response from Jasmine B on 3 Mar 2024
Hello Anne,Thank you for taking the time to let us know about your stay. We are happy to hear that you had a great visit. I also appreciate you for bringing the issue to our attention. By locating your room, I was able to inform our engineering staff about the issue. We will ensure that it is resolved before your next visit with us. Thank you again for choosing to stay with us. We look forward to welcoming you back soon.

10/10 Excellent

Richard, Las Vegas

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great spot! Plan to go back.
Stayed 1 night in Feb 2024
Response from DaLiece on 27 Feb 2024
Thank you for taking the time to let us know how your stay was. We are happy to hear you had a great visit. We look forward to your next visit with us.

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2024
Response from DaLiece H on 20 Mar 2024
Thank you for taking the time to let us know how your stay was. We are happy to hear you had a great visit. We look forward to your next visit with us.

8/10 Good

Ben

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very quiet room. Close to restaurants and shopping and just down the road from historic whiskey row.
Stayed 2 nights in Feb 2024
Response from DaLiece on 27 Feb 2024
Thank you for taking the time to let us know how your stay was. We are happy to hear you had a great visit. We look forward to your next visit with us.

10/10 Excellent

William

Stayed 2 nights in Feb 2024
Response from DaLiece H on 20 Mar 2024
Thank you for taking the time to let us know how your stay was. We are happy to hear you had a great visit. We look forward to your next visit with us.

4/10 Poor

Ivy

Travelled with partner
Disliked: Amenities, property conditions & facilities
I like the location and the view from our room. The restaurant/bar was good but expensive for what you got. The room however was old and very outdated. The carpet had folds that were a tripping hazard and needed updating. I did like the nice couch and size of the room. The room had a small kerig with 2 coffee pods for use and a mini fridge was provided but no microwave. The cups were plastic or cardboard and they provided 2 of each. The bed was okay but on the firm side (too firm for me) but the pillows were very flat and uncomfortable. The pool was nice and we liked the hot tub, but the pool towels were so small and thin you'd need to use a couple. Overall I was disappointed for the price of the room and expected more.
Stayed 2 nights in Feb 2024
Response from DaLiece on 22 Feb 2024
Thank you for choosing to stay with us. I apologize for any challenges you may have faced during your stay. We do provide microwaves upon request, and I will pass along the information about the pool towels to the housekeeping department. We are also starting a much-needed floor-by-floor renovation. Please come back and give us another try and let us know what you think.

8/10 Good

Svetlana

Response from DaLiece on 22 Feb 2024
Thank you for taking the time to give us feedback on your stay. We look forward to your next stay with us

4/10 Poor

Michele

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Bed was awful…. Slanted down. The sink had a bad leak and the granite bathroom sink had a large crack in it. They were nice enough to change our room after the first night though.
Stayed 2 nights in Feb 2024
Response from DaLiece on 21 Feb 2024
Thank you for choosing to stay with us. I apologize for any challenges you may have faced during your stay. We are starting a much-needed floor-by-floor renovation after the beginning of the year. Please come back and give us another try and let us know what you think.

4/10 Poor

joseph

Travelled with family
Disliked: Cleanliness, property conditions & facilities
The property feels old and run down. The phone was missing most of the buttons and there was very little water pressure in the shower. The tv remoter would not turn the tv on. Pain on balcony is peeling.
Stayed 1 night in Feb 2024
Response from Front Office Manager on 17 Feb 2024
Hello Joseph,Thank you for choosing to stay with us. I apologize for any challenges you may have faced during your stay. We are starting a much-needed floor-by-floor renovation after the beginning of the year. Please come back and give us another try and let us know what you think.

10/10 Excellent

Carol

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great facility. Great staff!
Stayed 1 night in Feb 2024
Response from Front Office Manager on 17 Feb 2024
Hello Carol,Thank you for choosing to stay with us. I am delighted to hear that you enjoyed your stay so much. We hope to see you back soon.

10/10 Excellent

Dale

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property and view is always beautiful
Stayed 3 nights in Feb 2024
Response from Front Office Manager on 17 Feb 2024
Hello Dale,Thank you for choosing to stay with us. I am delighted to hear that you enjoyed your stay so much. We hope to see you back soon.

10/10 Excellent

Cho Long

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice quick get away
Stayed 1 night in Feb 2024
Response from Front Office Manager on 17 Feb 2024
Hello Cho Long,Thank you for choosing to stay with us. I am delighted to hear that you enjoyed your stay so much. We hope to see you back soon.

8/10 Good

Lindsey

Travelled with partner
Liked: Cleanliness, staff & service, amenities
We went in winter and it was pretty low occupancy but we enjoyed our night at the resort. The staff was very friendly and the views were beautiful. We especially loved the drinks and appetizers at the bar with the view! Unfortunately it was snowing so we couldn’t enjoy the fire pits on the patio. Quick drive to downtown!
Stayed 1 night in Feb 2024
Response from Front Office Manager on 11 Feb 2024
Hello Lindsey,Thank you for choosing to stay with us. I am delighted to hear that you enjoyed your stay and the snowfall so much. We hope to see you back soon.

10/10 Excellent

Joseph, Payson

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful location on the top of a hill overlooking Prescott. Friendly staff.
Stayed 1 night in Feb 2024
Response from Front Office Manager on 11 Feb 2024
Hello Joseph,Thank you for choosing to stay with us. I am delighted to hear that you enjoyed your stay so much. We hope to see you back soon.

10/10 Excellent

Danielle

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
beautiful view
Stayed 2 nights in Feb 2024
Response from Front Office Manager on 11 Feb 2024
Hello Danielle,Thank you for choosing to stay with us. I am delighted to hear that you enjoyed your stay so much. We hope to see you back soon.

6/10 Okay

Traci

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
First, the good news: The pricing was decent compared to other places in the area. The bed was very comfortable and we slept great. The view was also very nice - we received an upgrade to a suite since we booked through Expedia, so we were moved to a room with a nice view. The resort is located less than 10 minutes from Whiskey Row, so it's very close to shopping and restaurants. Room service breakfast was pretty good, but we had wanted to eat in the resort restaurant. There was no staff there, so we went back up to our room to order food. We were told they were short on staff at the moment. The front desk worker was very pleasant though. The not so good news: We had issues with both of our key cards working at our door the entire time - they said they were having issues with their cards lately. The lighting in the rooms was awful, some of the lights didn't work at all, and in one lamp, the bulb fixture had come loose and was sitting sideways, almost disconnected. The outlets were minimal and in inconvenient places. The ceilings were cracked and the carpets were loose and very old. There were cobwebs by the elevators, and the whole place seemed outdated and could use a little freshening up. All in all, we had a "not terrible" stay here, but we won't book here again.
Stayed 1 night in Jan 2024
Response from Front Office Manager on 30 Jan 2024
Hello Traci,Thank you for choosing to stay with us. I apologize for the challenges you faced during your stay. That said, we will start a much-needed floor-by-floor renovation in a couple of weeks. Please come back, give us another try, and let us know what you think.

6/10 Okay

Monica

Stayed 2 nights in Jan 2024
Response from Front Office Manager on 30 Jan 2024
Hello Monica,Thank you for choosing to stay with us. I apologize for the challenges you faced during your stay. That said, we will start a much-needed floor-by-floor renovation in a couple of weeks. Please come back, give us another try, and let us know what you think.

10/10 Excellent

Samantha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Besides the pool not being open, it was a perfect get away
Stayed 3 nights in Jan 2024
Response from Front Office Manager on 30 Jan 2024
Hello Samantha,Thank you for choosing to stay with us. I am delighted to hear that you enjoyed your stay so much, and do apologize about the pool being closed (but is now open). We hope to see you back in the near future.

10/10 Excellent

Lori

Stayed 1 night in Jan 2024
Response from Front Office Manager on 11 Feb 2024
Hello Lori,Thank you for choosing to stay with us. I am delighted to hear that you enjoyed your stay so much. We hope to see you back soon.

8/10 Good

Matthew

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Front Office Manager on 21 Jan 2024
Hello Matthew,Thank you for choosing to stay with us. I am delighted to hear that you enjoyed your stay so much. We hope to see you back in the near future.

10/10 Excellent

Andreina

Travelled with partner
Liked: Cleanliness, staff & service
Stayed 2 nights in Dec 2023
Response from Front Office Manager on 21 Jan 2024
Hello Andreina,Thank you for choosing to stay with us. I am delighted to hear that you enjoyed your stay so much. We hope to see you back in the near future.

4/10 Poor

Michelle

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The first room reserved was in shambles. I spoke with the front desk manager and she politely offered a different room. They reviewed the room first to make sure it didn't have any issues. The pool and hot tub were out of order, the sauna wasn't open, the gym had no water and broken machines. Nothing on property opens before 7am, and they weren't even open on time. The main floor restroom was filthy. The place is very in need of upgrading. The best thing about the hotel was the staff! Very polite and helpful. The hotel does have a great view.
Stayed 1 night in Jan 2024
Response from Front Office Manager on 15 Jan 2024
Hello Michelle,Thank you for choosing to stay with us. I apologize for the challenges you faced during your stay and will pass along your concerns to the relevant departments. We are starting a much-needed floor-by-floor renovation after the beginning of the year. Please come back, give us another try, and let us know what you think.

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities
The gentleman that checked us in this evening was very nice and polite.
Stayed 1 night in Jan 2024
Response from Front Office Manager on 14 Jan 2024
Hello Charles,Thank you for choosing to stay with us. I am delighted to hear that you enjoyed check in and the rest of your stay. We hope to see you back in the near future.

8/10 Good

Marc

Liked: Cleanliness, staff & service, amenities
I like staying at this place bcuz of it’s views and amenities. The staff is helpful. My room(201) had a musty odor and the jacuzzi only has one jet that works.
Stayed 2 nights in Jan 2024
Response from Front Office Manager on 14 Jan 2024
Hello Marc, Thank you for choosing to stay with us. I apologize for the challenges you faced during your stay. That said, we will be starting a much-needed floor by floor renovation starting in a couple weeks. Please come back and give us another try and let us know what you think.

4/10 Poor

Julie

Stayed 1 night in Jan 2024
Response from Front Office Manager on 30 Jan 2024
Hello Julie,Thank you for choosing to stay with us. I apologize for any challenges you may have faced during your stay. We are starting a much-needed floor-by-floor renovation in the next couple of weeks. Please come back and give us another try and let us know what you think.

10/10 Excellent

Pat

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a nice get away for my gal and me and enjoy pool hot tub.
Stayed 1 night in Jan 2024
Response from Front Office Manager on 30 Jan 2024
Hello Pat,Thank you for choosing to stay with us. I am delighted to hear that you enjoyed your stay, and the hot tub, so much. We hope to see you back in the near future.

4/10 Poor

Beth

Travelled with family, Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
This hotel has a staffing problem in the restaurant; long wait times for food. The guest rooms are dark, threadbare, and outdated. Bathroom has grunge around tub, old shower curtain. Room rates are the highest in the area. Would not recommend this hotel until the guest rooms are updated and the restaurant is staffed properly.
Stayed 1 night in Dec 2023
Response from Front Office Manager on 8 Jan 2024
Hello Beth,Thank you for choosing to stay with us. I apologize for any challenges you may have faced during your stay. We are starting a much-needed floor by floor renovation in the next couple weeks, which should address most for your concerns regarding our rooms. I will pass on your other concerns to the appropriate departments. Please come back and give us another try and let us know what you think.

10/10 Excellent

Joseph

Stayed 11 nights in Dec 2023
Response from Front Office Manager on 8 Jan 2024
Hello Joseph,Thank you for choosing to stay with us. I am delighted to hear that you enjoyed your stay so much. We hope to see you back in the near future.

2/10 Terrible

Michael, Scottsdale

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
During our anticipated child-free getaway @ Prescott Resort, located conveniently near Whiskey Row, we encountered a series of profound disappointments. Our room, which should have been a sanctuary of rest, was marred by a loud fan & a broken safe held together with tape. Despite reaching out for assistance, the staff's indifference, particularly Steve, was disheartening. The fire pit, one of our selected amenities, remained cold & inaccessible due to staff neglect. The second night, our hopes were dashed when the same security guard turned it off & dismissed us rudely. The hot tub's overwhelming chlorine burned our eyes, contrasting with the pool's murky state. Our experiences were further soured by a broken vending machine that ate our change & the resort's lack of essential provisions like toilet paper and coffee, leading us to retrieve them from the front desk after a six-hour wait. The physical state of the resort, with its broken tiles, stained carpets, & missing elevator panels, underscored the pervasive neglect. While the stunning views & the resort's proximity to local attractions were promising, the neglectful service and poor maintenance overshadowed these potential highlights. Despite the beautiful natural surroundings, the resort's failure to meet basic hospitality standards significantly marred our stay, rendering it a place I cannot recommend. The overwhelming issues made our stay at Prescott Resort a series of disappointments. Hopefully, they correct this soon
Stayed 2 nights in Dec 2023
Response from DaLiece on 3 Jan 2024
Thank you for choosing to stay with us. I apologize for the many challenges you faced during your stay. We have reached out to the different departments and shared your concerns with them, we are also starting a much-needed floor by floor renovation after the beginning of the year. We hope you will come back and give us another try and let us know what you think.

4/10 Poor

Koryann

Stayed 3 nights in Dec 2023
Response from Front Office Manager on 8 Jan 2024
Hello Koryann,Thank you for choosing to stay with us. I apologize for any challenges you may have faced during your stay. We are starting a much-needed floor by floor renovation after the beginning of the year. Please come back and give us another try and let us know what you think.

10/10 Excellent

KATHLEEN

Good location with scenic views
Stayed 1 night in Dec 2023
Response from Front Office Manager on 7 Jan 2024
Hello Kathleen,Thank you for choosing to stay with us. I am delighted to hear that you enjoyed your stay so much. We hope to see you back in the near future.

6/10 Okay

Griselda

Travelled with family, Travelled with family and small children
Disliked: Cleanliness
It could’ve been better so many hiccups from check in to check out
Stayed 2 nights in Dec 2023
Response from Front Office Manager on 2 Jan 2024
Hello Griselda,Thank you for choosing to stay with us. I apologize for any challenges you may have faced during your stay. We are starting a much-needed floor by floor renovation after the beginning of the year. Please come back and give us another try and let us know what you think.

10/10 Excellent

Shirley

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No clock in room, TV seemed stuck on mute. Restaurant was closed. The few staff members we had contact with were very friendly and helpful.
Stayed 1 night in Dec 2023
Response from Front Office Manager on 2 Jan 2024
Hello Shirley,Thank you for choosing to stay with us. I apologize for the challenges you faced during your stay and do wish you had brought this to our attention during your stay. That said, we will be starting a much-needed floor by floor renovation after the beginning of the year. Please come back and give us another try and let us know what you think.