In-room safe, desk, iron/ironing board, free cots/infant beds
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Reviews of Comfort Suites Prescott

3 out of 5
Comfort Suites Prescott
2601 N. Crownpointe Drive, Prescott Valley, AZ

Reviews

8.8

Excellent

Rating 10 - Excellent. 596 out of 1001 reviews" "
Rating 8 - Good. 300 out of 1001 reviews" "
Rating 6 - Okay. 60 out of 1001 reviews" "
Rating 4 - Poor. 24 out of 1001 reviews" "
Rating 2 - Terrible. 21 out of 1001 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

Reviews

4/10 Poor

Verified traveller

Travelled with family
Disliked: Staff & service, amenities
really basic motel. Advertised services Didn't exist. Pool so cold unusable. No breakfast, cheap packaged 7-11 rejects. Cold non-friendly staff.
Stayed 5 nights in Apr 2021

6/10 Okay

Christopher

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Bad experience
Really disappointed. A nice property on the hill, but the lobby was not clean, breakfast was pitiful and nowhere to sit (why no tables or chairs in Arizona)? The coffee machines produce to poorest excuse for coffee that I have ever experienced.
Stayed 1 night in Apr 2021

2/10 Terrible

Verified traveller

Stayed 1 night in Apr 2021

6/10 Okay

Christopher

Travelled with family
Liked: Room comfort
Disliked: Cleanliness, property conditions & facilities
Disappointed.
The check in process was haphazard. The lobby was very dirty each morning—why doesn’t the night crew do any cleaning at all? Pathetic breakfast, and no understanding why no tables or chairs in the breakfast room. Other hotels are fully open and all restaurants are fully open. Great property on the hill. Not a great experience at this hotel.
Stayed 1 night in Apr 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful room, very spacious. We got a King size bedroom. The room has a nice couch, a desk, microwave, coffee maker, refrigerator, and a comfortable bed. Very clean and they serve a to go breakfast daily. Very nice motel, will definitely stay there again.
Stayed 2 nights in Mar 2021

10/10 Excellent

Verified traveller

Stayed 2 nights in Mar 2021

6/10 Okay

Verified traveller

Travelled with family, Travelled with family and small children
Liked: Staff & service, property conditions & facilities
The property was nice. However, for the price we paid it wasn’t that nice. Very basic. $500 a night... yes $500! One would have expected bells and whistles. I’ve traveled a lot and never paid this much and have gotten much more for dollar / value.
Stayed 1 night in Mar 2021

6/10 Okay

Verified traveller

Travelled with family and small children, Business traveller
Liked: Cleanliness
Good location close to restaurants and away from traffic
Stayed 2 nights in Mar 2021
Response from GM on 28 Mar 2021
Thank you for your review!

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very quiet and peaceful area. No road noise and rooms well insulated. Staff are super nice and friendly. Very good breakfast which is a lot better than other hotels that supply you with a bag of carbs. Pool was not heated although the jacuzzi was perfectly hot so that made up for it. WiFi is super low bandwidth so very weak to the point where we couldn’t use it to get on any websites and had to use our own data.
Stayed 2 nights in Mar 2021
Response from GM on 28 Mar 2021
We appreciate your feedback.

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were spacious and very clean. The staff was nice and the hotel was at a great location.
Stayed 3 nights in Mar 2021
Response from GM on 28 Mar 2021
Thank you!

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly, property and rooms were clean and comfortable
Stayed 2 nights in Mar 2021
Response from GM on 28 Mar 2021
Thank you!

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amy visit
Stayed 4 nights in Mar 2021
Response from GM on 28 Mar 2021
Thank you for your review.

4/10 Poor

Shelley

Disliked: Staff & service, room comfort
Don’t stay here
Very loud. Thin walls and ceiling. You hear every step the unit above you takes. The front desk people were not friendly. One women had been told a 10% discount because she found trash in the made bed. The staff was argumentative.
Stayed 1 night in Mar 2021
Response from GM on 21 Mar 2021
Thank you for your review, Shelley.

10/10 Excellent

Verified traveller

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to restaurants and shopping. And plus it snowed.
Stayed 1 night in Mar 2021
Response from GM on 21 Mar 2021
Thank you!

8/10 Good

Conrado

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2021
Response from GM on 28 Mar 2021
Thank you, Conrado.

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Clean, location was by lots of shops restaurants, close to down town whiskey row. View out are window was amazing..
Stayed 2 nights in Mar 2021
Response from GM on 21 Mar 2021
Thank you very much!

8/10 Good

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice location nice view. . . only bad thing was the bagged breakfast they told us about at check in was not available when we checked out . . . they said they ran out of them.
Stayed 1 night in Mar 2021
Response from GM on 21 Mar 2021
I apologize if there was confusion on the breakfast! We have prepackaged items (muffins, yogurts, etc) on the counter in the breakfast area so that you can choose your breakfast items. This is available 6am-10am.

10/10 Excellent

Kelly

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
The ladies at the front desk were great! Friendly, funny, informative and a pleasure to interact with. Check in was easy and our stay was great.
Stayed 1 night in Mar 2021
Response from GM on 21 Mar 2021
Aw, thank you! We have a great team.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bed was very comfortable, quiet/relaxing. Enjoyed the jacuzzi- what a treat this am! Staff helpful. Breakfast was disappointing- per website- to be a full but due to pandemic was not- nice though to have oranges & yogurt- missed fresh hot oatmeal, eggs/toast... thank you!
Stayed 1 night in Feb 2021
Response from GM on 21 Mar 2021
Thank you for your review. We are trying to keep the many third-party reservation sites up-to-date on our offerings. I apologize for the confusion regarding breakfast.

4/10 Poor

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Stayed 1 night in Feb 2021
Response from GM on 21 Mar 2021
Thank you!

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Had an issue with a broken toilet seat that caused discomfort for me and my wife and (2) daughters every time we used it but other than that it is a nice hotel very reasonable clean and friendly staff would definitely stay there again thank You for the great hospitality!!!!!
Stayed 1 night in Feb 2021

8/10 Good

Francis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2021
Response from GM on 21 Feb 2021
Thank you for your review, Francis.

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2021
Response from GM on 21 Feb 2021
Thank you for your response!

10/10 Excellent

Verified traveller

Stayed 2 nights in Feb 2021
Response from GM on 21 Mar 2021
Thank you!

10/10 Excellent

Christine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved it
100% would stay here again. Everyone is super nice. The room was clean big and quite. Last minute decision, worked out great :)
Stayed 1 night in Jan 2021
Response from GM on 13 Feb 2021
Thank you so much, Christine.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2020
Response from GM on 13 Feb 2021
Thank you for your review.

10/10 Excellent

Taylor

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy
Check in was very quick and easy. I had been driving for 10 hours so I needed that!
Stayed 2 nights in Jan 2021
Response from GM on 13 Feb 2021
Thank you for your kind review, Taylor.

10/10 Excellent

kimberly

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The only problem that we had was the sheets and blankets on the hide a bed were dirty and the end of the hide a bed springs were untached and that made it uncomfortable other then that it was amazing.
Stayed 1 night in Jan 2021
Response from GM on 13 Feb 2021
I sincerely apologize that we missed that! Thank you for staying with us, and for your review.

6/10 Okay

Verified traveller

Stayed 1 night in Dec 2020
Response from GM on 13 Feb 2021
Thank you for your review.

10/10 Excellent

Melanie

Stayed 1 night in Jan 2021
Response from GM on 13 Feb 2021
Thank you for your kind review, Melanie.

8/10 Good

Patricia, Virginia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a nice view of the sunrise over the mountains.
Stayed 7 nights in Dec 2020
Response from GM on 13 Feb 2021
Thank you so much, Patricia.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2020
Response from GM on 13 Feb 2021
Thank you for your review.

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2020
Response from GM on 13 Feb 2021
Thank you, Scott!

10/10 Excellent

Esperanza

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2020
Response from GM on 13 Feb 2021
Thank you very much, Esperanza.

6/10 Okay

Keith, Montague

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Stayed two days, no housekeeping at all, they should have at least stated that nothing was going to be done
Stayed 2 nights in Dec 2020
Response from Kyrra Morgan on 14 Dec 2020
Hello Keith, That doesn't sound right, but I do apologize if you did indeed stay with us and have that issue. We've been giving housekeeping service daily. Would you mind providing information on your stay so I can investigate? I can't find your name in my records. Thank you.

10/10 Excellent

CHO, Sun City, AZ

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Greeted & checked in promptly. Room was clean and relatively comfortable (except for couch, low to floor so hard to get up from & hard throw pillows. Bed & pillows comfy.) Breakfast was minimal: packaged cereal & milk, yogurt, unpalatable muffins, fresh apples, coffee didn't taste the greatest either. We stopped at a grocery to pick up donuts for our 2nd morn breakfast. Ladies very nice at the front desk. Hotel close to Valley of Lights show that we came to see which was nice.
Stayed 2 nights in Nov 2020
Response from General Manager on 14 Dec 2020
Thank you for your review.

2/10 Terrible

Briana

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible
This was the worst experience I have had with a hotel in a long time. The front desk woman was so rude, kept saying they were short staffed. The tv was not working so they sent up a housekeeping staff who came in with no mask!! We had to change rooms in the middle of the night. The room was semi clean, not up to covid standards. Do yourself a favor and DO NOT stay here!!
Stayed 1 night in Nov 2020
Response from General Manager on 14 Dec 2020
Thank you for your review.

8/10 Good

Lonnie

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Is there a pillow shortage?
Overall pretty good. The pull out couch seemed a little dirty, and I had a hard time getting extra pillows. Other than that....solid place to stay.
Stayed 1 night in Nov 2020
Response from General Manager on 14 Dec 2020
Thank you for your review. While we aren't currently having a pillow shortage, the weekends do occasionally get busy with a large amount of people wanting extra amenities. We do equip King Suites (maximum occupancy of 4) with 5 pillows and 2 Queen Suites (maximum occupancy of 6) with 8 pillows. I apologize that you had a hard time getting the number of pillows you desired.

8/10 Good

Garry

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2020
Response from General Manager on 16 Nov 2020
Thanks for staying with us. We appreciate your feedback!

8/10 Good

ROBERT

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasent hotel.
Very nice hotel . Would definitely stay there again.
Stayed 2 nights in Nov 2020
Response from General Manager on 16 Nov 2020
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Verified traveller

Stayed 3 nights in Nov 2020
Response from General Manager on 16 Nov 2020
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Gail

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2020
Response from General Manager on 16 Nov 2020
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Jimmy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2020
Response from General Manager on 16 Nov 2020
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Oct 2020
Response from General Manager on 16 Nov 2020
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Henry

Travelled with family
Disliked: Room comfort
Disappointment
The redhead at the front desk was not friendly at all. She couldn't even say good morning or hello. The room had a few things that hadn't been cleaned.
Stayed 2 nights in Oct 2020
Response from General Manager on 16 Nov 2020
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2020
Response from General Manager on 16 Nov 2020
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Oct 2020
Response from General Manager on 16 Nov 2020
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Deborah

Travelled with family
Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Oct 2020
Response from General Manager on 16 Nov 2020
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2020
Response from General Manager on 16 Nov 2020
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Megan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2020
Response from General Manager on 16 Nov 2020
Thanks for staying with us. We appreciate your feedback!