- Liked: Cleanliness, property conditions & facilities
- Disliked: Staff & service
I hated this experience as they made me pick up the keys at an office a 25 min walk away from the apartment I booked. They blamed Hotels.com for not letting me know (and apparently if reading the fine print one will see the thing about needing to pick up the keys at their office. Didn’t mention how freaking far away that was though!) I told them I never experienced such inconvenience at any place I ever stayed at be it a hotel or an Airbnb - the keys are either dropped off, there is a key pick up place or a code or something. Again they felt it was out of their hands and that Hotels.com should have let me know. But clearly this is how they set it up and they could easily add to the rental price and include someone to meet you at the apartment with the keys. Oh, and they also made me leave a 200 euro key deposit. The apartment I got was otherwise fine although a bit worn and with cheap IKEA furniture. Their claim that it normally rented for over 300 a night (I got it much cheaper) I find hard to believe.