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Reviews of Hotel Palác U Kočků by Adrez Living

3 out of 5
Hotel Palác U Kočků by Adrez Living
Jilska 9, Prague

Reviews

8.8

Excellent

Rating 10 - Excellent. 343 out of 742 reviews" "
Rating 8 - Good. 313 out of 742 reviews" "
Rating 6 - Okay. 71 out of 742 reviews" "
Rating 4 - Poor. 11 out of 742 reviews" "
Rating 2 - Terrible. 4 out of 742 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Adriana

Travelled with family
Liked: Cleanliness, staff & service, amenities
Great location!
Stayed 3 nights in Apr 2024

8/10 Good

Alyssa

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The apartment was large and spacious! The one complaint is the noise! You couldn’t sleep @ night becaus it was way too loud!!!
Stayed 3 nights in Mar 2024
Response from Katka on 11 Apr 2024
Dear Alyssa,Thank you for sharing your experience. We're glad you found our apartment spacious. We apologize for the noise issues that disrupted your sleep. Your feedback is important to us, and we're sorry for any inconvenience caused.Best regards,Adrez LivingCustomer care team

10/10 Excellent

Robert

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 2 nights in Feb 2024
Response from Adrez Living on 2 Mar 2024
Dear Robert,thank you for your feedback.With best regards,Customer Care Department

8/10 Good

Cori

Liked: Cleanliness, property conditions & facilities
Stayed 6 nights in Dec 2023
Response from Customer Care Team, Adrez Living on 16 Dec 2023
Dear Cori, Thank you for rating us. We look forward to welcoming you back if you decide to visit Prague again. With best regards, Customer Care Team, Adrez Living

10/10 Excellent

Damion

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Customer Care Team, Adrez Living on 16 Dec 2023
Dear Damion, Thank you for rating us. Thank you for choosing our accommodation, and we hope to welcome you back for another enjoyable stay.With best regards, Customer Care Team, Adrez Living

8/10 Good

Ben

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Adrez Living on 2 Mar 2024
Dear Ben,thank you for your feedback.With best regards,Customer Care Department

8/10 Good

Heidi J

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location is great!
The location is great. It is just a little difficult if you have many bags to get up to the top floor and to get to the hotel itself. The staff is very friendly and helpful.
Stayed 1 night in Sep 2023
Response from Customer Care Team, Prague Residences on 22 Oct 2023
Dear Heidi, Thank you for your review. It's great to hear that you found the location to be excellent. We appreciate your feedback on the accessibility and staff friendliness. We hope to welcome you back again soon.With best regards, Customer Care Team, Prague Residences

10/10 Excellent

Gayane

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Customer Care Team, Prague Residences on 22 Oct 2023
Dear Gayane, Thank you for rating us. We look forward to the opportunity to host you again in the future.With best regards, Customer Care Team, Prague Residences

8/10 Good

Douglas

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Two blocks from Oktoberfest! Perfect location
Stayed 2 nights in Sep 2023
Response from Customer Care Team, Prague Residences on 22 Oct 2023
Dear Douglas, Thank you for your feedback. We are happy you enjoyed our central location. We look forward to the opportunity to host you again in the future.With best regards, Customer Care Team, Prague Residences

2/10 Terrible

James

Stayed 2 nights in Jul 2023

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel, great location.
Stayed 3 nights in Jul 2023

6/10 Okay

Susana

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Jul 2023

10/10 Excellent

katy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Was a great apartment. Spacious and clean. In the center of old town and walkable to everywhere you want to go. Had a great stay.
Stayed 3 nights in Jun 2023

8/10 Good

Rebecca

Travelled with partner, Travelled with group
Liked: Cleanliness
Loves that it was so close to everywhere we wanted to see. At least one more trash can in the room would have been helpful. Overall, we enjoyed our stay.
Stayed 3 nights in May 2023

8/10 Good

Yongling

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
perfect location to all attractions
Stayed 1 night in Mar 2023

8/10 Good

Jackelyn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was in an excellent location on a semi quiet street. There were lots of little things very close by including Old Town Square which was our reasoning for booking this hotel. It was about a 5 minute walk away. There is a restaurant and bar literally downstairs along with some other shops and restaurants very close by. Our room was interesting because we were the only room on the 3rd floor but it was a cute room with an extra entry way and decent sized (for Europe) bathroom. Overall you can't beat this room for the price and location. I would definitely stay here again for those 2 reasons alone

4/10 Poor

Jenna

Travelled with group
It’s just ok. Location is everything, and you can’t beat it for the price. But I had a couple big issues with this property: 1. The rooms look NOTHING like the photos. Nothing. Our 2 king bed was one sofa bed. Bathrooms are very bare bones. Everything is cheap looking and kind of run down 2. The water came out if the faucet brown. I ran it for a while, still brown. Wasted a couple hours of my morning and put me in a bad mood because when I called the front desk they were unapologetic and were vague about sending maintenance. By the time maintenance came it was running clear. The staff was very nice about letting us store our luggage though and the 24/7 front desk is nice. It’s a good price and location which is why we booked but I probably wouldn’t stay again as I think there are other better options in the area
Stayed 2 nights in Nov 2021
Response from Prague Residences Team on 9 Dec 2021
Dear Jenna, thank you for providing feedback about your stay. I feel really sorry that you haven't been satisfied with the room and find that it doesn't look like in the photos. I will double-check the pictures compared to reality. All rooms are equipped with a king-sized beds, except single rooms. Let me apologize that the water was brown, we will check it with our facility management. Sorry for the reception staff's behavior and that they were unapologetic and couldn't handle it. All feedback is very important for us so we can see the point we have to improve. I would like to thank you again for your feedback and wish you happy holidays! Kind regards, Shadiyar Kozybayeva Junior Residence Manager

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great location. Clean rooms. Affordable price. Big rooms
Stayed 2 nights in Jan 2020
Response from Jiří, hotel manager. on 25 Jan 2020
Dear guests, thank you for choosing our hotel. We are very pleased for your positive feedback and we believe that you will choose our hotel also during your next trip to Prague. With best regards,

10/10 Excellent

Stephanie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ideal
this hotel is brilliantly situated for exploring the city, it was clean, the staff were friendly the food was good. It was a 2 minute walk to old town Square I would definitely recommend staying here
Stayed 4 nights in Jan 2020
Response from Jiří, hotel manager. on 15 Jan 2020
Dear Stephanie, thank you for choosing our hotel. We are very pleased for your positive feedback and we believe that you will choose our hotel also during your next trip to Prague. With best regards,

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Rooms and bathroom size were good. Breakfast quality average though.
Stayed 3 nights in Jan 2020
Response from Jiří, hotel manager. on 13 Jan 2020
Dear guests, thank you for your positive feedback. With best regards,

10/10 Excellent

Ryan

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2020
Response from Jiří, hotel manager. on 13 Jan 2020
Dear guests, thank you for choosing our hotel. We are very pleased for your positive feedback and we believe that you will choose our hotel also during your next trip to Prague. With best regards,

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Location
Lovely 3 night stay close to Old Town Square. Clean, comfortable and very helpful staff.
Stayed 3 nights in Dec 2019
Response from Jiří, hotel manager. on 22 Dec 2019
Dear Brian, thank you for choosing our hotel. We are very pleased for your positive feedback and we believe that you will choose our hotel for your next visit of Prague. With best regards,

10/10 Excellent

JULIE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019
Response from Jiri, hotel manager. on 20 Dec 2019
Dear guest, we are very pleased that you enjoyed your stay in our hotel and we are looking for your next visit. Thank you also for the nice feedback! 😊 With best regards,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities
Stayed 3 nights in Dec 2019
Response from Jiri, hotel manager on 16 Dec 2019
Dear guest, thank you for your feedback. With best regards,

10/10 Excellent

eungjae

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2019
Response from Jiri, hotel manager on 5 Dec 2019
Dear guest, thank you for your feedback. With best regards,

10/10 Excellent

Verified traveller

Stayed 2 nights in Nov 2019
Response from Jiri, hotel manager on 21 Nov 2019
Dear guest, thank you for your nice feedback, with best regards,

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is convenient and the personnel are helpful and professional. Lukas was particularly efficient and very courteous. He went the extra mile to help us arrange a day trip and a taxi pick up on our return day. The only disadvantage of this property is the noise. It is so loud that one can hardly get any sleep. I would recommend it if you like partying and don't mind not getting much sleep.
Stayed 8 nights in Oct 2019

10/10 Excellent

Togoldor

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2019
Response from Jiri,hotel manager on 2 Nov 2019
Dear Togoldor, thank you for your nice feedback. With best regards,

4/10 Poor

Verified traveller

Liked: Staff & service, property conditions & facilities
Disliked: Amenities
They didn t mention that they are no elevator in the economy room Even inask for the remote control of the air conditioner they told me only in summer
Stayed 3 nights in Oct 2019
Response from Jiri, hotel manager. on 31 Oct 2019
Dear guest, we have all of the informations on the websites of Expedia.com, next time please check given informations more carefully. During winter time A/C is not working, therefore remote controls are not needed. With best regards,

8/10 Good

Alex

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Oct 2019
Response from Jiří, hotel manager. on 31 Oct 2019
Dear guests, thank you for choosing our hotel. We are very pleased for your positive feedback and we believe that you will choose our hotel for your next visit to Prague. With regards and wishes a nice day,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great central location. Comfortable beds. Big rooms. Very good breakfast included.
Stayed 4 nights in Oct 2019
Response from Jiří, hotel manager. on 31 Oct 2019
Dear guests, thank you for choosing our hotel. We are very pleased for your positive feedback and we believe that you will choose our hotel for your next visit to Prague. With regards and wishes a nice day,

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the place. This hotel is perfect. The location is the best! Breakfast is delicious and many options !
Stayed 3 nights in Sep 2019
Response from Jiri on 9 Oct 2019
Dear guests, thank you for choosing our hotel ! :) We are very pleased for your positive feedback and we believe that you will choose our hotel for your next visit to Prague. It is very nice to hear these positive words! :) Thank you ! :) With best regards, Jiří, hotel manager.

6/10 Okay

Amir

Travelled with group
Stayed 2 nights in Oct 2019
Response from Jiří on 9 Oct 2019
Dear guests, thank you for choosing our hotel. We are very pleased for your positive feedback and we believe that you will choose our hotel for your next visit to Prague. With regards and wishes a nice day, Jiří, hotel manager.

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, spacious room, good shower. Breakfast was a bit average
Stayed 2 nights in Sep 2019
Response from Jiri on 6 Oct 2019
Dear guest, thank you for your reservation in our hotel and for your nice feedback! Our breakfast is usually very well evaluated, so I am little bit surprised about your words about this topic :) With best regards, Jiri, hotel manager.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2019
Response from Jiri on 6 Oct 2019
Dear guest, thank you for your reservation in our hotel and for your nice feedback! With best regards, Jiri, hotel manager.

6/10 Okay

adryq, texas

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
I have mixed feeling about this hotel, the location is amazing!! all attractions are walking distance and have the best restaurants near by, however the beds are horrible! and the rooms are very old, everything makes a noise which is creepy, did not sleep at all, front desk is super nice, there is a restaurant bar at the lobby that is ok and kinda of loud, we had a room facing the street and you can hear everything!!! from drunk people in the streets to cleaning crew,
Stayed 2 nights in Sep 2019
Response from Jiri on 6 Oct 2019
Dear Adryq, thank you for choosing our hotel. I understand your feelings, but please note that our hotel is perfectly located right in the city centre, where most of the tourists are visiting, so that is the reason why it is sometimes quite noisy. Our rooms are not old, most of them are newly renovated. Thank you for your kind understanding. With best regards, Jiri, hotel manager.

10/10 Excellent

Ezgi

Stayed 4 nights in Sep 2019

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is centrally located, staff is very nice. They had old fashioned keys, that we had to leave at the front desk every time we were leaving the hotel.
Stayed 6 nights in Aug 2019
Response from Jiri on 6 Oct 2019
Dear guests, thank you for choosing our hotel. We are very pleased for your positive feedback and we believe that you will choose our hotel for your next visit to Prague. With regards and wishes a nice day, Jiří, hotel manager.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Aug 2019
Response from Jiri on 6 Oct 2019
Dear guest, thank you for your reservation in our hotel and for your nice feedback! With best regards, Jiri, hotel manager.

10/10 Excellent

Joe

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
super centrally located, staff was friendly. Again location was amazing.
Stayed 2 nights in Aug 2019
Response from Jiri on 6 Oct 2019
Dear guest, thank you for your reservation in our hotel and for your nice feedback! With best regards, Jiri, hotel manager.

10/10 Excellent

Verified traveller

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic location. Great breakfast. Dates rooms but not too bad. Overall rather perfect.
Stayed 2 nights in Aug 2019
Response from Jiri on 6 Oct 2019
229/5000 Dear guests, thank you for choosing our hotel. We are very pleased for your positive feedback and we believe that you will choose our hotel for your next visit to Prague. With regards and wishes a nice day, Jiří, hotel manager.

10/10 Excellent

Lala, Crawley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
2nd stay at this hotel. Location 10 out of 10. Breakfast fab.
Stayed 3 nights in Aug 2019
Response from Jiri on 6 Oct 2019
Dear guest, thank you for your reservation in our hotel and for your nice feedback! With best regards, Jiri, hotel manager.

10/10 Excellent

Mitsuoko

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location, location
Great location. Good breakfast
Stayed 3 nights in Aug 2019
Response from Jiri on 6 Oct 2019
Dear guest, thank you for your reservation in our hotel and for your nice feedback! With best regards, Jiri, hotel manager.

6/10 Okay

Teresa

Liked: Staff & service
Disliked: Room comfort
Stayed 4 nights in Jun 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location to the Old Town Square and Bridge! Clean. Easy to check in.
Stayed 2 nights in Jul 2019

10/10 Excellent

Eleanor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was very good and in a good location. The only issue, for me, was no English breakfast tea at breakfast. I've not experience this before.
Stayed 2 nights in Jun 2019

10/10 Excellent

Janet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome!
Great service. Great staff. Right in the middle of town. Breakfast was good. Room was spacious. Would of been great to have a little fridge.
Stayed 3 nights in Jun 2019

10/10 Excellent

Verified traveller

Stayed 4 nights in Jun 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location- close to Old Town Square and Charles Bridge. Walking distance to everything. The reviews are misleading , however. This is a BUDGET hotel- definitely not luxurious. Though service was fine, and breakfast was pretty good, if you book an economy room( which was $124 on the weekend, you will have to drag your luggage up a dingy staircase- no elevator.
Stayed 2 nights in May 2019

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Bare bones amenities. Very small bathroom. Very very loud street noise.
Stayed 4 nights in May 2019