3 outdoor pools, free pool cabanas, pool umbrellas
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Reviews of Melia Panama Canal

4 out of 5
Melia Panama Canal
Residencial El Espinar Colon, Colon, Colon

Reviews

7.2

Good

Rating 10 - Excellent. 100 out of 449 reviews" "
Rating 8 - Good. 169 out of 449 reviews" "
Rating 6 - Okay. 90 out of 449 reviews" "
Rating 4 - Poor. 51 out of 449 reviews" "
Rating 2 - Terrible. 39 out of 449 reviews" "

8.0/10

Cleanliness

7.2/10

Staff & service

6.6/10

Amenities

6.8/10

Property conditions & facilities

Reviews

8/10 Good

ARMANDO

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2020

8/10 Good

Verified traveller

Travelled with partner
Liked: Staff & service, amenities
This is a very majestic Old hotel makes me think of the great roaring 20s huge and ornate! It lacks maintenance and upgrades! The pools are huge! It’s a grand old hotel ,
Stayed 2 nights in Mar 2020

10/10 Excellent

Glenn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This was a huge place and in its day would have been something to see. I love the old architecture and wood work . It is a little run down outside bit inside has been updated . The pool area is amazing . The food was good the rooms were big and roomy. we enjoyed our stay
Stayed 3 nights in Feb 2020

8/10 Good

Renaldo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Send one of your employees to comment for you
Stayed 11 nights in Dec 2019

2/10 Terrible

Marcela, Costa Rica

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
It’s spesive and is not a resort. Everything is too old. All inclusive expensive and they try to charge extra, like you can not have a snack double and they count your food and drinks even they charge you
Stayed 2 nights in Dec 2019

4/10 Poor

Verified traveller

Stayed 2 nights in Dec 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel, one of the best looking hotels is Colon. The management can do some improvement such as the all inclusive meals are kinda of repetitive. Overall for the price is a GREAT deal.
Stayed 2 nights in Dec 2019

8/10 Good

Verified traveller

Stayed 2 nights in Dec 2019

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
It could be great with the right ownership and management. Room 1347 is an 'Expedia Room', stay clean, everything was broken and dirty, with a terrible view, in an empty hotel. Service and food was poor, staff poorly trained. Unfortently, no other decent choices in Colon.
Stayed 2 nights in Nov 2019

10/10 Excellent

HUI

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful resort very clean but smiling staff is not available here
Stayed 4 nights in Nov 2019

10/10 Excellent

iris

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Meliá Panama Canal
fue placentera que sigan así, nos gusto,
Stayed 1 night in Nov 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Wifi is spotty. Rooms are nice, but 3 person room has 2 small beds. Pool is pretty. Great for a quiet getaway l.
Stayed 2 nights in Oct 2019

8/10 Good

DHARMENDRA

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Business trip
It was a good stay.
Stayed 3 nights in Oct 2019

6/10 Okay

Verified traveller

Business traveller
Disliked: Property conditions & facilities
water in the bath not hot at all.the soup at the buffet was cold
Stayed 3 nights in Oct 2019

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing i really want my money back first ac wasnt working second no water at all
Stayed 2 nights in Oct 2019

2/10 Terrible

NeverAgain, Panama

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
STAY AWAY FROM THIS HOTEL. The rooms are horrible. No hot water. No amenities. The bed came from a prison. There were insects and bed bugs. The walls are thin and I could hear the people in the next room. I once stayed in a Cuban prison which was nicer than this hotel. AND, they double charged me for the room and won't give my money back. I would rather die than stay in this horrible place. MANTENTE LEJOS DE ESTE HOTEL. Las habitaciones son horribles. No hay agua caliente No hay comodidades. La cama provenía de una prisión. Había insectos y chinches. Las paredes son delgadas y pude escuchar a la gente en la habitación de al lado. Una vez estuve en una prisión cubana que era más bonita que este hotel. Y, me cobraron dos veces por la habitación y no me devolverán el dinero. Prefiero morir que quedarme en este horrible lugar.
Stayed 1 night in Sep 2019

8/10 Good

Verified traveller

Stayed 1 night in Aug 2019

2/10 Terrible

Verified traveller

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Jul 2019

8/10 Good

Verified traveller

Liked: Staff & service
Stayed 5 nights in Jun 2019

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities
There was mold on my first room and the second one there was a mouse besides the mold that this other room has as well. By the time they offered to change rooms it was at midnight. We had a funeral next day and we were just trying to get some sleep. The AC I’m both of the rooms didn’t function properly. Sweated most of the nights.
Stayed 4 nights in Jun 2019

8/10 Good

Verified traveller

Stayed 2 nights in Jun 2019

8/10 Good

Verified traveller

Stayed 1 night in Apr 2019
Response from michael cordoba on 3 May 2019
Estimado Huésped, esperamos que nuestros servicios hayan sido de su agrado. Le agradecemos por elegirnos como su lugar de estancia. Atentamente, MIchael Córdoba Gerente de Atención al Cliente

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Open bar close at 11pm, no snack after hours. After 11pm if you want to drink you have to pay
Stayed 2 nights in Apr 2019
Response from michael cordoba on 28 Apr 2019
Dear Guest, we thank you for choosing us as you please of stay, and we hope that you enjoyed your stay with us. We also thank you for your comments in which we will have in consideration to make any further changes. My best regards, Michael Córdoba Guest experience Manager

8/10 Good

Verified traveller

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pleasant stay, however, it must've been off season as many amenities were closed.
Stayed 1 night in Mar 2019
Response from michael cordoba on 28 Apr 2019
Dear Guest, it nice to know that you enjoyed your stay with us. Were very pleased in offering you our services, and we look forward to receive you again with a warm welcome in a future reservation. My best regards, Michael Cordoba Guest experience Manager

10/10 Excellent

Verified traveller

Stayed 2 nights in Mar 2019
Response from michael cordoba on 26 Apr 2019
Dear Guest, we thank you for visiting us and we look forward to welcome you in a future stay. My best regards, Michael Cordoba Guest experience Manager

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Stayed 4 nights in Feb 2019

4/10 Poor

Verified traveller

Business traveller, Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Mil cosas mal, desastre total, lo penoso del tema es que voy cada 15 dias a Colon por 3 dias , mi proxima estadía dare la ultima oportunidad como opción de estancia.
Stayed 3 nights in Feb 2019

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente todo el servicio y el hotel !!!! Lugar muy bonito y acogedeor ,excelente nos gusto muchisimo
Stayed 3 nights in Feb 2019

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Tons of broken stuff. Our first night the room smelled bad then in morning no hot water. Switched rooms and that ac was not great and broken window latch and safe. All around the complex things are in bad shape. Broken roof tiles all over. Meaty bathrooms at the pool and so on. 3 star would be pushing it for hotel rating. I bet it was so nice 10 years ago.
Stayed 2 nights in Jan 2019

8/10 Good

Estela, Panama City

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff.. the room was acceptable but the air conditionair did not work properly.
Stayed 2 nights in Jan 2019

4/10 Poor

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The staff is not trained well enough to deal with exceptions. They do not think for themselves. When the problems were brought to the manager's attention, his remarks each time were along the lines, "That is an easy solution. That should not have happened." There was a large variety of entrees to choose from the buffet. However, the price for lunch was only $1 less than dinner and the price for the same food went up by 16% on the weekend. Also, there did not seem to be a set price for some items. For example, I ordered two (2) cans of soda the first day and it was $3 apiece. The next day it was cheaper.
Stayed 6 nights in Dec 2018

8/10 Good

J, Caracas

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel clean nice staff but is far from the city its location is more for leisure trips not for business trips
Stayed 2 nights in Nov 2018

6/10 Okay

Alex, Miami, fl

Liked: Cleanliness, staff & service
Disliked: Room comfort
Too noisy, furniture in the room not in good condition, not a great variety of food, there is a certain smell that continues to plague this hotel. The staff was great, very courteous and helpful.
Stayed 8 nights in Oct 2018
Response from michael cordoba on 23 Oct 2018
Dear Guest, we thank you for choosing us as your place of stay despite the options that there is in the region. We also thank you for your helpful comments through this media, in which will help us to make the timely improvements with the detail exposed in the content of your writing. We look forward to receive you with a warm welcome in a future stay and share with you a better experience. My best regards, Michael A. Cordoba Guest Experience Manager.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018

10/10 Excellent

Eugenio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location and beautiful view.
I was pleased with the service and hospitality received. The price is reasonable and I totally enjoyed the food at the restaurant.
Stayed 3 nights in Aug 2018
Response from michael on 6 Oct 2018
Dear guest, we thank you for your positives comments, in which make us feel rejoiced that you are satisfied with the service dispense during your stay with us. We will be very happy to receive you again with a warm welcome in a future reservation. My best regards, Michael A. Cordoba Guest Experience Manager

10/10 Excellent

Juana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Each and every stay in this hotel has always been wonderful. Love the location. The hotel itself has this peaceful feeling you would think it is a retreat. The rooms are big and the view is amazing. The outdoor pool is also beautiful. The staff is excellent and very helpful.
Stayed 3 nights in Aug 2018
Response from michael on 6 Oct 2018
Dear guest, it is a pleasure for us to know that we reach to your expectations during your recent stay with us. We look forward to receive you with a warm welcome in a future reservation. My best regards, Michael A. Cordoba Guest Experience Manager

2/10 Terrible

mc, miami

Disliked: Staff & service
Front desk staff lacking in knowledge and very uncooperative. This hotel was paid through Expedia with a cc, even after they saw the receipt they told my clients they had not received the funds and made them paid again.
Stayed 1 night in Jun 2018
Response from Melia Panama Canal on 15 Feb 2019
Please accept our apologize and thank you for your feedback, we apreciate our customer point of views. Kind regards,

8/10 Good

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from michael cordoba on 18 May 2018
Dear Mr. kevin, we thank you for choosing us as your place of destiny and we hope that you enjoyed your stay with us. we look forward to recieve you with a warm welcome in a future reservation. my best regards, Michael A. Codoba Guest Experience Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful place
It was a great stay. Although the hotel is under construction, the hotel and its features: the pool, the lake are all gorgeous. The only caveat is the limited food offerings at the hotel. However some nights offered great food options while others didn’t. Still had a great time overall and would stay again!
Response from Michael Cordoba on 15 May 2018
Dear guest, we thank you for choosing us as your place of stay and we hope that you have enjoyed your recent stay with us. In regards of the variation of our buffet, we will address your comments to our kitchen Department in order to have a wider role of menus. we look forward to welcome you in a future stay. My kindest regards, Michael A. Cordoba Guest Experience Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Stayed 6 nights in Apr 2018
Response from Sunita Chong on 18 May 2018
Thanks for your feedback!

8/10 Good

Mike, Lockport, Illinois

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Melia
The first day we got to Melia Hotel we weren’t sure how our stay was going to be. The room had a very strange smell. I guess you could say it was like a foreigner coming to the US and smelling Pine Sol for the first time. The hotel itself was beautiful on the inside, but could use some roof repairs on the tile roof outside. We only spoke English, but the staff tried their best to figure out what we were saying. Sometimes it led to a good laugh. I would recommend Melia Panamá Canal, but brush up on your basic Spanish before coming. The pool area was very clean and well kept. The hotel is in a secluded area and hard to find since street signs do not exist in Panama. A mapping app is required to get around anywhere in Panama.
Stayed 6 nights in Mar 2018
Response from michael cordoba on 13 Apr 2018
Dear Guest, we thank you for choosing us as your place of stay and we are very rejoiced to know that we made of your recent stay with us comfortable and pleasant. We thank you also for your very important observation in regards to the roof repair, I will like to make of your knowledge that our maintenance department is performing works of reparation on the roofs that are deteriorated, changing rotten boards and broken tiles in order to give it a better appearance. We look forward to receive you with a warm welcome in a future stay and share with you a new and different experience. My best regards, Michael A. Cordoba Guest Experience Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This was our first time at Melia
We relaxed and had a GREAT time. We enjoyed our visit to Hotel Melia very much and would defiantly stay again. Rooms were clean, staff were very nice. The restaurant was very good. We enjoyed the very nice pools and the grounds were beautiful.
Stayed 3 nights in Feb 2018
Response from Michael A. Cordoba on 17 Mar 2018
Dear guest, it is a pleasure for us to know that you are satisfied with the service provided during your stay with us. We look forward to welcome you again in a future reservation, and so share with you, friends and family the best experience Melia. My kindest regards, Michael A. Cordoba Guest Experience Manager

8/10 Good

Edgar

Liked: Cleanliness
The Melia, a touch of nature.
The property is beautiful. Great private location but make sure you have a rental! It could use a good Refresh.
Stayed 3 nights in Feb 2018
Response from Sunita Chong on 28 Feb 2018
thanks for staying with us. We appreciate your feedback!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Secluded
This is a very old hotel but it’s OK. It is very secluded, the girls are nice but they need to do more. They need to renovate the grounds and make it more inviting. The hotel has a lot of potential but I don’t think over the years they have done much with it there is only one restaurant on site, No vending machines, and the hotel lacks liveliness. The staff there are wonderful!!
Stayed 5 nights in Feb 2018
Response from Sunita Chong on 26 Feb 2018
Thank you for your feedback, we are going to take into consideration all your recommendations.

8/10 Good

Don, Panama

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room and food
The hotel and room are very good and the service is excellent. The food however is substandard. The buffet for supper is at best poor. The breakfast is better but does make up for dinner. The staff is helpful and helpful.
Stayed 2 nights in Jan 2018
Response from Sunita Chong on 21 Feb 2018
Mr. Don, we are happy to hear from you! We will take into consideration all your recommendations. We are looking forward to see you soon!

6/10 Okay

eddie, new york

Liked: Cleanliness, room comfort
Nice pool
Quiet beautiful pool. But the WiFi never worked for someone like me who works through computer it is very bad. But receptionist are very helpful!. Our clothing iron didn’t work and they replaced it in a timely fashion. Our room was cleaned but no towels were left and they took care of it. You
Stayed 6 nights in Jan 2018
Response from Sunita Chong on 21 Feb 2018
Hello Mr. We want to thank you for your feedback, and we are going to talk with all the departments involve to improve our services and customer care.

6/10 Okay

Patricia J

The resort is quite old and can be cleaner. While our room was clean, the bedding was old. Dining options are limited to buffet with no other options on site. I would recommend a simple menu in the bar for lighter meals or coffee
Stayed 2 nights in Jan 2018
Response from Sunita Chong - Digital Sales&Marketing Manager on 21 Feb 2018
Good Day, We will take into consideration your comments and recommendation for the bar menu. we want to make sure that your next stay will be better, we hope to see you soon!

4/10 Poor

Gabriel, Panama

Disliked: Property conditions & facilities, room comfort
Staff didnt explain anything about the facilities. Price vs comfort not good. Too expensive for what it is.
Stayed 1 night in Dec 2017
Response from michael on 26 Dec 2017
Dear guest we thank you for choosing us as your place of destiny and for us it has been a pleasure to offer you our services. We regret have not fulfilled your expectation in your recent stay with us in which we will have in consideration your observation expose in the content of your writing in order to make the improvements. We look forward to welcome you in a future reservation and make of your next stay a different experience. My best regards, Michael A. Cordoba Guest Services Manager

10/10 Excellent

Sheila, Boston

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Stay..
My experience was great. Staff was nice an made my daughters an I 12 day vacation comfortable. I will stay there again. But please fix the wifi. A bartender is needed at wet bar at all times when you have guess.
Stayed 12 nights in Nov 2017
Response from Sunita Chong on 15 Dec 2017
Thanks Ms. Sheila for your feedback, we want to thank you for staying with us! We will take into consideration your comments about the wifi and the wet bar. Looking forward to see you again.