Porto Santo Apart Hotels

"Property is old and poorly maintained. The food service is terrible. The main restaurant is extremly small for all the people in the resort, so everybody is always on top of each other to try to get to the food. The birds and pidgeons walk over the food trays...just awful... You can only try one of theme restaurants and the one we tried was on the side of the main property and next to another hotel which seems to be abandoned. The building of the restaurant is also old and poorly maintained, with very limited food options. On top of all this, when we got there and went to sleep in the first night, the bed and the wall behind the bed was full with ants and other small bugs. We asked to solve this and the staff actually solved our problem quickly by changing us to another room which was much better maintained and clean. The only reason I don't rate this with only 1 star is because the staff is actually competentent. Bottom line, the value that is paid doesn't match what you get. Never staying there again"

"The one lady that was on day shift helped us get a different room because my wife has asthma so we were moved to a very nice room in the main building."

"A fantastic small hotel with friendly efficient staff always on hand . Our room Was very spacious and comfortable. "

"Excellent Family property near to beach and local supermarket, there is a few bars and restaurants near by. Easy 1 mile walk into the main Porto Santo area. Apartment was well equipped for a family self catering holiday, I would certainly recommend it."

"This was our 2nd visit & it did not disappoint. We will return annually to this hotel. The staff is so knowledgeable & friendly. Hotel is easy access to shopping area with bike rental a 5 minute walk away. Hotel offers wonderful breakfast with fruit, yogurts, cheeses,meats, and also hot service of eggs, bacon,mushrooms, etc. Love the breads & pastries! Room was spacious & comfortable with view of gardens. Bathroom could use a bit of upgrade (reason for a 4 rating). The hotel outdoor cafe sits on the beach! Golden sand for all with beach towels provided by the hotel. This is an amazing hotels with fabulous staff. There is a very inexpensive bus from the ferry to center of town and then a 5-10 minute walk to the hotel. (No taxi necessary) Take the lido walk closer to the beach for better trolley pulling pavement, it offer stunning views of the dunes and foliage. This is a great hotel for a romantic holiday for fun with the family. Just love it! "

"So far so good."

"The whole stay was unpleasant, I was a guest there and I had to serve myself most of the time. There is water in the room, but no bottle opener and I asked for one, they said I should bring the bottle down to open it. I sent them an email about my dietary requirements, nobody replied. When I asked they had to call the other hotel and they prepared something. I had no idea there was a sauna and steam room there, i only found it out when checking out as they were telling about it to another couple. So I could only use it after check out and not on the other days. When i turned on the shower it flooded the bathroom it doesnt matter which way the shower head was turned, very dangerous, because it made the bathroom slippery. I asked for a kettle, they said they will bring, but nobody did or cared or apologised that they didnt. When I checked in they said they will call me when my room is ready, i said sure no problem, my room was ready way before, but nobody cared to tell me. Great location, but i wouldnt stay there again. "

"Very convenient to the beach"