All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
The staff is superb. Always friendly and full of help.
Amanda
Stayed 7 nights in Dec 2023
Response from José Carapito - GM on 8 Jan 2024
Dear AmandaThank you so much for your amazing review! Im happy to hear that youve found us at this lovely city. Next time you stay with us ask our front office team to recommend you some unique places to visit.Have a beautiful day.
Thank you very much for staying with us and taking the time to share your opinion. We are very pleased to notice that you really enjoyed your experience at Portus Cale Hotel.We appreciate your preference and we are looking forward to welcoming you on your next trip to our lovely city.With our warmest regards.
10/10 Excellent
Rhona
6 Oct 2023
Rhona
Stayed 1 night in Oct 2023
Response from José Carapito - GM on 26 Oct 2023
Thank you very much for staying with us and taking the time to share your opinion. We are very pleased to notice that you really enjoyed your experience at Portus Cale Hotel.We appreciate your preference and we are looking forward to welcoming you on your next trip to our lovely city.With our warmest regards.
Excellent hotel. Very professional and courteous staff. Excellent bed & pillows. Very clean. Delicious breakfast buffet.
barbara
Stayed 1 night in Sep 2023
Response from José Carapito - GM on 29 Sept 2023
Thank you so much for your amazing review! Im happy to hear that youve found us at this lovely city. Next time you stay with us ask our front office team to recommend you some unique places to visit.Have a beautiful day.
8/10 Good
Paul
18 Sept 2023
Paul
Stayed 3 nights in Sep 2023
Response from José Carapito - GM on 26 Oct 2023
Thank you very much for staying with us and taking the time to share your opinion. We are very pleased to notice that you really enjoyed your experience at Portus Cale Hotel.We appreciate your preference and we are looking forward to welcoming you on your next trip to our lovely city.With our warmest regards.
Had an excellent stay. Room clean, spacious with comfortable beds. Staff at check in were very pleasant and we were able to check in 45mins early.
Mall and food court close by but other amenities easily accessible via uber, transit or a moderate walk.
Jessica
Stayed 2 nights in Sep 2023
Response from José Carapito - GM on 26 Oct 2023
Thank you very much for taking the time to review our property. It's always heart-warming to hear that our hotel and staff were appreciated
Hotel was really clean, modern and comfortable, strongly recommend
Esteban
Stayed 2 nights in Sep 2023
Response from José Carapito - GM on 29 Sept 2023
Thank you very much for taking the time to review our property. It's always heart-warming to hear that our hotel and staff were appreciatedhave a nice day.
8/10 Good
Azadeh
Travelled with family
10 Sept 2023
Liked: Cleanliness, staff & service
Helpful staff
Clean rooms
Azadeh
Stayed 3 nights in Sep 2023
Response from José Carapito - GM on 29 Sept 2023
Thank you very much for staying with us and taking the time to share your opinion. have a nice day.
The staff were so nice, helpful and the hotel is In great location. About 10-15minutes from the city center, 15-20min from the airport. Lots of little local stores and dinning options. Bus route and easy for uber to find. I would recommend a broader and more expansive breakfast options bc its little expensive 22$ when its only a basic contentional breakfast. Breakfast at the local restaurant off site have more options and lower price points but that is my only recommendation. I would stay here again
Liz
Stayed 6 nights in Jun 2023
Response from José Carapito - GM on 27 Jun 2023
Thank you very much for taking the time to review our property. It's always heart-warming to hear that our hotel and staff were appreciated.We appreciate your preference and we are looking forward to welcoming you on your next trip to our lovely city.
Thank you very much for staying with us and taking the time to share your opinion. We are very pleased to notice that you really enjoyed your experience at Portus Cale Hotel.
Thank you very much for staying with us and taking the time to share your opinion. We are very pleased to notice that you really enjoyed your experience at Portus Cale Hotel.
Lovely just a little far out!
Booked this as we got a great deal for a 4star hotel. Rooms were spacious and very clean. The property is just a little far out being a good 30min walk to the main sights. The upside is it’s only 10min from the airport and beach. Staff friendly and Lidl right near for anything you need
Imogen
Stayed 2 nights in Jun 2023
Response from José Carapito - GM on 20 Jun 2023
Thank you so much for your amazing review! Im happy to hear that youve found us at this lovely city. Next time you stay with us ask our front office team to recommend you some unique places to visit.Have a beautiful day.
Great hotel. Super clean. Close to metro and bus stop
pat
Stayed 3 nights in Apr 2023
Response from José Carapito - GM on 24 Apr 2023
Dear Pat,Thank you very much for taking the time to review our property. It's always heart-warming to hear that our hotel was appreciated.We appreciate your preference and we are looking forward to welcoming you on your next trip to our lovely city.
Pros: Good customer service, friendly staff, good breakfast, comfortable beds, clean and spacious room. Cons: not available parking at check in; it needs to be reserved previously.
Margarita
Stayed 3 nights in Apr 2023
Response from José Carapito - GM on 10 Apr 2023
Dear Margarita,Thank you very much for staying with us and taking the time to share your opinion. We are very pleased to notice that you really enjoyed your experience at Portus Cale Hotel.We appreciate your preference and we are looking forward to welcoming you on your next trip to our lovely city.With our warmest regards.
Dear guest,Thank you very much for staying with us and taking the time to share your opinion. We are very pleased to notice that you enjoyed your experience at Portus Cale Hotel.We appreciate your preference and we are looking forward to welcoming you on your next trip to our lovely city.With our warmest regards.
The staff is easily the best part of this hotel. They’re so helpful and friendly. The location is great, walking distance or short Uber ride to most popular sights. The room was clean and cozy. Would definitely come back and stay again.
Amanda
Response from José Carapito - GM on 27 Jan 2023
Dear Amanda,Thank you very much for staying with us and taking the time to share your opinion. We are very pleased to notice that you really enjoyed your experience at Portus Cale Hotel.We appreciate your preference and we are looking forward to welcoming you on your next trip to our lovely city.
Very nice hotel that has no real faults but is not outstanding at anything. Located on the edge of town it is a long walk to the centre of town and the main tourist areas, but this is reflected in the price. We walked in and back from town but I would imagine some would want to take a taxi. Overall, I like the hotel, not so much the location.
Stephen
Stayed 1 night in Sep 2022
Response from José Carapito - GM on 11 Oct 2022
Dear Stephen,Thank you very much for staying with us and taking the time to share your opinion. We are very pleased to notice that you really enjoyed your experience at Portus Cale Hotel.We appreciate your preference and we are looking forward to welcoming you on your next trip to our lovely city.With our warmest regards.
10/10 Excellent
Victoria
21 Sept 2022
Victoria
Stayed 1 night in Sep 2022
Response from José Carapito - GM on 22 Sept 2022
Dear Victoria,Thank you very much for staying with us and taking the time to share your opinion. We are very pleased to notice that you really enjoyed your experience at Portus Cale Hotel.We appreciate your preference and we are looking forward to welcoming you on your next trip to our lovely city.With our warmest regards.
Dear Deborah,Thank you very much for staying with us and taking the time to share your opinion. We are very pleased to notice that you really enjoyed your experience at Portus Cale Hotel.We appreciate your preference and we are looking forward to welcoming you on your next trip to our lovely city.With our warmest regards.
Boa tarde Sr. Firmino,agrademos o tempo que dispôs de pontuar os serviços do nosso hotel. Caso tenha algum pormenor que nos queira referir sobre algo que tenha corrido menos bem, estamos ao seu dispor.
Dear mark,
Thank you very much for staying with us and taking the time to share your opinion.
We are very pleased to notice that you really enjoyed your experience at Portus Cale Hotel.
We appreciate your preference and we are looking forward to welcoming you on your next trip to our lovely city.
With our warmest regards.
Very nice rooms and building. Parking space needed to be reserved in advance and is not clear explained once you do the reservation. Location is good since taxi is very cheap to use in Porto. To visit tourist attractions use public transportation.
Arie
Stayed 2 nights in Aug 2022
Response from José Carapito - GM on 16 Aug 2022
Thank you so much for your amazing review! I´m happy to hear that you´ve found us at this lovely city. Next time you stay with us ask our front office team to recommend you some unique places to visit.
Have a beautiful day.
Very comfortable, great location, friendly helpful staff.
Ishwar
Stayed 1 night in Jun 2022
Response from José Carapito - GM on 27 Jun 2022
Dear Ishwar,
Thank you very much for staying with us and taking the time to share your opinion.
We are very pleased to notice that you really enjoyed your experience at Portus Cale Hotel.
We appreciate your preference and we are looking forward to welcoming you on your next trip to our lovely city.
With our warmest regards.
José Carapito – General Manager
Thank you very much for staying with us and taking the time to share your opinion.
We are very pleased to notice that you really enjoyed your experience at Portus Cale Hotel.
We appreciate your preference and we are looking forward to welcoming you on your next trip to our lovely city.
With our warmest regards.
6/10 Okay
neil
3 May 2022
Liked: Cleanliness
Disliked: Property conditions & facilities
OK but not great.
Room was fine; bathroom is poorly laid out in that the toilet is basically right in front of the sink with little space in between. Very disorganized check-in even though arrived after check-in. Not convenient to tourist sites in Porto.
neil
Stayed 2 nights in Apr 2022
Response from José Carapito on 10 May 2022
Thank you for taking the time to complete our online survey regarding your recent stay at Portus Cale Hotel.
Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding the bathroom and the check-in service on your recent visit. I have shared your comments with my team to ensure we handle these types of situations differently in the future.
We sincerely appreciate your valuable feedback and hope you´ll give us another chance to provide you better service on your next visit to Porto.
Kind Regards
José Carapito – General Manager.
Thank you very much for staying with us and taking the time to share your opinion.
We are very pleased to notice that you really enjoyed your experience at Portus Cale Hotel.
We appreciate your preference and we are looking forward to welcoming you on your next trip to our lovely city.
With our warmest regards.
José Carapito – General Manager
Portus Cale hotel is an ideal place to stay in Porto, helpful, friendly staff, very comfortable rooms and everything is kept immaculately clean. Public transport is close by as are a variety of good restaurants.
Beckie
Stayed 7 nights in Mar 2022
Response from José Carapito on 10 May 2022
Thank you so much for your amazing review!
I´m happy to hear that you´ve found us at this lovely city. Next time you stay with us ask our front office team to recommend you some unique places to visit.
Have a beautiful day.
José Carapito – General Manager
The staffs are nice, and the room is as in a pic! Spacier than I thought. Soundproof is not good if you are a sensitive person, but it didn't bother me at all.
Jihyung
Stayed 6 nights in Nov 2021
Response from José Carapito - GM on 15 Nov 2021
Thank you very much for staying with us and taking the time to share your opinion.
We are very pleased to notice that you really enjoyed your experience at Portus Cale Hotel.
We appreciate your preference and we are looking forward to welcoming you on your next trip to our lovely city.
With our warmest regards.
Hotel is ok, lobby and lifts are small although the rooms are spacious. No room service for food or restaurant what was surprising. Location is very central
Verified traveller
Stayed 1 night in Nov 2021
Response from José Carapito - GM on 16 Nov 2021
Thank you very much for staying with us and taking the time to share your opinion.
We are very pleased to notice that you really enjoyed your experience at Portus Cale Hotel. Indeed we don´t have restaurant but there´s quite a few next door or minutes away.
We appreciate your preference and we are looking forward to welcoming you on your next trip to our lovely city.
Dear Philip,
Thank you so much for your amazing review! I´m happy to hear that you´ve found us at this lovely city. Next time you stay with us ask our front office team to recommend you some unique places to visit.
Have a beautiful day.
Thank you very much for staying with us and taking the time to share your opinion.
We are very pleased to notice that you really enjoyed your experience at Portus Cale Hotel.
We appreciate your preference and we are looking forward to welcoming you on your next trip to our lovely city.
With our warmest regards.
Good central location in Boavista, close to Casa da Musica. Spacious rooms, friendly staff and good value for money.
Nuno
Stayed 1 night in Sep 2021
Response from José Carapito - GM on 10 Sept 2021
Dear Mr. nuno,
Thank you very much for staying with us and taking the time to share your opinion.
We are very pleased to notice that you really enjoyed your experience at Portus Cale Hotel.
We appreciate your preference and we are looking
forward to welcoming you on your next trip to our lovely city.
With our warmest regards.
José Carapito – General Manager
Nice room, good decoration, good size. However sound insulation should do better (I am on 2nd floor and a bit noisy at night). Otherwise all quite good
Verified traveller
Stayed 1 night in Jul 2021
Response from José Carapito - GM on 16 Jul 2021
Thank you kindly for taking the time to share your feedback regarding your recent stay with us. We took notice of your comment regarding the noise and find out that your room window needed a new rubber to close properly. We hope we can welcome you once again in a near future.
A wonderful hotel, clean with good size bedrooms. I cannot fault the hospitality.The breakfast lets it down for me.There is a range of food but the local cafe food is tastier and costs less.Its my second visit and will stay there again.
Yvonne
Stayed 15 nights in Sep 2020
Response from José Carapito - GM on 21 Sept 2020
Dear Ms. Yvonne,
We apreciate your positive review and we look forward to welcome you in a near future.
We were given a small room compared to what was shown in the pictures and what was given to our friends. It was small. However, we loved the staff and the breakfasts were good. Location was good as well.