Royal Suite, 1 Bedroom

Reviews of The Press Hotel, Marriott Autograph Collection

4 out of 5
The Press Hotel, Marriott Autograph Collection
119 Exchange Street, Portland, ME

Reviews

9.6

Exceptional

Rating 10 - Excellent. 675 out of 852 reviews" "
Rating 8 - Good. 128 out of 852 reviews" "
Rating 6 - Okay. 31 out of 852 reviews" "
Rating 4 - Poor. 12 out of 852 reviews" "
Rating 2 - Terrible. 6 out of 852 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.8/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

8/10 Good

Matthew, Henderson

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall this hotel was excellent and I would definitely stay here again. The rooms were completely updated, comfortable, modern and quiet. DEFINITELY fantastic compared to what you might expect in the area, and better than many big city hotels, too. The front desk staff were terrific, and the kitchen staff were incredibly accommodating with special requests.
Stayed 2 nights in Apr 2024

10/10 Excellent

John

Stayed 1 night in Apr 2024

6/10 Okay

Ann

Travelled with partner
Liked: Cleanliness, staff & service
Because the hotel was quite full, we were placed in a handicapped accessible room, which was fine, except: Light switches next to the bed were very high, and difficult to reach the switches once in bed. Can't imagine trying to do this if one were handicapped. Overall the lighting in the room was inadequate. An addition of some kind of overhead lighting, or better, a floor lamp, would improve that. The shower was not walk in but rather had a tub, and the controls were difficult to figure out and the knobs difficult to turn. The faucet was beautiful but had knobs, rather than levers, and a handicapped accessible bathroom should have levers; as it was it was difficult for us to turn the knobs (and they were mounted the wrong way). On the positive side, the decor was nice and the bed was comfortable.
Stayed 1 night in Apr 2024

6/10 Okay

Richard, Cape Elizabeth

Stayed 1 night in Mar 2024
Response from General Manager on 29 Mar 2024
Thank you for taking the time to provide your rating. We appreciate your feedback, although we wish we had more detailed insights to better understand your experience and how we can improve.If there's anything specific you'd like to share or discuss regarding your stay, please feel free to reach out to us directly. Your satisfaction is important to us, and we're committed to addressing any concerns you may have.We hope to have the opportunity to welcome you back in the future and provide you with a more enjoyable experience.

10/10 Excellent

james

Liked: Property conditions & facilities
Nice property
Stayed 1 night in Mar 2024
Response from General Manager on 29 Mar 2024
Thank you very much for taking the time to leave us a positive review and for rating your experience with us a 5 out of 5. We're delighted to hear that you enjoyed your stay at our property.Your feedback is greatly appreciated, and it serves as motivation for our team to continue providing exceptional service to all our guests. If there are any specific aspects of your stay that you particularly enjoyed or any suggestions you have for how we can further improve, please feel free to let us know.We hope to have the pleasure of welcoming you back to our property in the future for another enjoyable stay. If there's anything we can do to assist you with your future reservations or to make your next stay even more memorable, please don't hesitate to reach out to us.

10/10 Excellent

Sandra

Travelled with partner
Beautiful experience from start to finish.
Stayed 1 night in Mar 2024
Response from General Manager on 29 Mar 2024
Thank you very much for sharing your wonderful experience with us and for giving us a perfect 5 out of 5 rating! We're thrilled to hear that your stay at The Press Hotel was beautiful from start to finish.Providing exceptional experiences for our guests is our top priority, and we're delighted that we were able to exceed your expectations. Your feedback means the world to us and serves as encouragement for our team to continue delivering outstanding service.We hope to have the pleasure of welcoming you back to The Press Hotel in the future for another memorable stay. If there's anything we can do to assist you with your future reservations or to make your next visit even more special, please don't hesitate to reach out to us.

10/10 Excellent

Paul T Wernicke

Travelled with family and small children, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was clean, staff was friendly and accommodating. Location was perfect to restaurants shopping and close to the harbor.
Stayed 2 nights in Mar 2024
Response from General Manager on 29 Mar 2024
Thank you for taking the time to share your experience with us. We're delighted to hear that you found our hotel clean, our staff friendly, and our location convenient for your needs.Ensuring a clean and comfortable environment for our guests is a top priority, and we're pleased to hear that we met your expectations in this regard. Additionally, our team takes great pride in providing exceptional service, and we're glad to hear that you found them accommodating and friendly.We're also thrilled that our location was perfect for your visit, offering easy access to restaurants, shopping, and the harbor. We understand the importance of convenience and accessibility for our guests, and we're delighted that our location added to the enjoyment of your stay.Thank you for choosing The Press Hotel, and we look forward to welcoming you back for another enjoyable stay. If there's anything else we can do to make your next visit even more memorable, please don't hesitate to let us know.

10/10 Excellent

Michael

Stayed 2 nights in Feb 2024
Response from General Manager on 1 Apr 2024
Thank you for taking the time to rate your recent stay at The Press Hotel with a perfect 5 out of 5 score! We're thrilled to hear that you had such a wonderful experience with us.Your satisfaction is our utmost priority, and we're delighted that we could provide you with a memorable stay. If you ever find yourself in our area again, we'd be honored to welcome you back for another fantastic experience.

10/10 Excellent

Elizabeth

Travelled with group
Everything is amazing.
Stayed 1 night in Mar 2024
Response from General Manager on 4 Mar 2024
Thank you for sharing your review with us. We are thrilled to hear that your experience at our hotel was nothing short of amazing!Your satisfaction is our utmost priority, and we are delighted that we were able to meet your expectations during your stay. Should you have any further comments or if there is anything we can assist you with, please do not hesitate to reach out to us.We look forward to welcoming you back to our hotel for another exceptional experience in the future.

10/10 Excellent

Glenda

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel decor was very unique, I loved it! Room was clean and bed was so comfortable!
Stayed 1 night in Feb 2024
Response from General Manager on 4 Mar 2024
Thank you for sharing your feedback following your recent stay at The Press Hotel. We are delighted to hear that you enjoyed the unique decor of our hotel and that you found the room clean and the bed comfortable.Creating a memorable and comfortable experience for our guests is our top priority, and we are thrilled that we were able to meet your expectations in these aspects.Your kind words mean a lot to us, and we hope to have the pleasure of welcoming you back to The Press Hotel for another wonderful stay in the future.

10/10 Excellent

Edward

Response from Ana on 20 Feb 2024
Hello Edward, Thank you for taking the time to provide us with a perfect 5 out of 5 rating for your recent stay. We appreciate your high overall score, and we're delighted to know that you had a great experience. If there are any specific aspects of your stay that stood out or if you have any suggestions for improvement, we would love to hear more from you. Your feedback is essential as we continually strive to enhance our services and exceed our guests' expectations.If there's anything we can do to make your future stays even more enjoyable, please feel free to share your preferences with us. We look forward to the opportunity to welcome you back for another outstanding experience. Thank you for choosing The Press Hotel, and we appreciate your positive rating.

10/10 Excellent

Andrew

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great and convenient place to stay. Walking to everything. Great decor
Stayed 3 nights in Jan 2024
Response from General Manager on 26 Jan 2024
Thank you for sharing your positive feedback regarding your recent stay with us. We are thrilled to hear that you had a great experience and found our hotel to be a convenient and enjoyable place to stay.We take pride in our central location, which offers easy access to everything the area has to offer. It's wonderful to hear that you found it convenient for exploring the local attractions.We're also delighted that you appreciated our hotel's decor. We strive to create a welcoming and comfortable environment for our guests, and we're pleased that you enjoyed the ambiance.Thank you for choosing to stay with us, and we hope to have the pleasure of welcoming you back for another fantastic stay in the future.

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from General Manager on 26 Jan 2024
Thank you for taking the time to rate your recent stay with us. We appreciate your perfect score and are delighted to know that you had an excellent experience during your time at our hotel.Your satisfaction is our top priority, and we are thrilled that we were able to meet your expectations. We are committed to ensuring that each stay with us is nothing short of exceptional.Thank you for choosing The Press Hotel. We look forward to welcoming you back for another wonderful stay in the future.

10/10 Excellent

Jean

Stayed 1 night in Jan 2024
Response from General Manager on 26 Jan 2024
We are delighted to see that you rated your recent stay with us a perfect 5 out of 5. Thank you for taking the time to share your experience with our future guests.While you didn't leave specific comments, your rating speaks volumes, and we are thrilled that you had a wonderful time during your visit. It was our pleasure to have you with us.Thank you for choosing the Press Hotel. We eagerly await the opportunity to welcome you back for another outstanding stay.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from General Manager on 26 Jan 2024
Thank you for taking the time to rate your recent stay with us. We are thrilled to see that you gave us a perfect score of 5 out of 5.Your feedback is incredibly important to us, and while you didn't leave specific comments, we are pleased to know that you had an excellent experience during your time at our hotel.We appreciate your choosing to stay at the Press Hotel, and we look forward to welcoming you back for another fantastic stay in the future.

10/10 Excellent

Wendy, Burnsville

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 3 nights in Jan 2024
Response from General Manager on 26 Jan 2024
Thank you for taking the time to rate your recent stay with us. We are thrilled to see that you rated your experience a perfect 5 out of 5.Your feedback is greatly appreciated, and while you didn't provide specific comments, we are delighted that you had a wonderful experience during your time at our hotel.Thank you for choosing The Press Hotel. We look forward to welcoming you back for another outstanding stay in the future.

4/10 Poor

Melissa

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Jan 2024
Response from Ana on 11 Jan 2024
Melissa, we sincerely apologize for the less-than-exceptional experience you had. Your comfort and satisfaction are of the utmost importance to us, and we regret any inconvenience caused. If you would like to share further details about your experience, feel free to reach out, as we would love to have the opportunity to address them. We hope you will consider giving us another chance to provide you with the exceptional stay you deserve.Sincerely,Ana - Guest Services Manager

10/10 Excellent

Kaitlyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Ana on 11 Jan 2024
Kaitlyn, thank you for taking the time to provide us with a perfect 10 out of 10 rating for your recent stay. We appreciate your high overall score! If there are any specific aspects of your stay that stood out or if you have any suggestions for improvement, we would love to hear more from you. We hope to host you again in the future! Sincerely, Ana - Guest Services Manager

10/10 Excellent

Cynthia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from General Manager on 2 Jan 2024
Thank you for taking the time to provide us with a perfect 5 out of 5 rating for your recent stay. We appreciate your high overall score and are delighted to know that you had a positive experience.We look forward to the opportunity to welcome you back for another outstanding stay. If there's anything we can do to make your future visits even more enjoyable, please feel free to share your preferences with us.

10/10 Excellent

Lauren

Stayed 3 nights in Dec 2023
Response from General Manager on 2 Jan 2024
Thank you for taking the time to provide us with a perfect 10 out of 10 rating for your recent stay. We appreciate your high overall score and are pleased to know that you had a positive experience.We hope to have the pleasure of welcoming you back for another outstanding experience. If there's anything we can do to make your future stays even more enjoyable, please feel free to share your preferences with us.

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from General Manager on 27 Dec 2023
Thank you for taking the time to give us a perfect 5 out of 5 rating! We truly appreciate your positive feedback and are delighted to hear that you had a great experience during your stay. We look forward to the pleasure of hosting you again in the future

10/10 Excellent

thomas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from General Manager on 27 Dec 2023
We are grateful for your perfect 5 out of 5 rating! Your positive feedback means a lot to us, and we're thrilled to know that you had an excellent experience during your stay.

10/10 Excellent

Nancy

Stayed 1 night in Dec 2023
Response from General Manager on 27 Dec 2023
We extend our heartfelt appreciation for awarding us a perfect 5 out of 5 rating! Your positive feedback is truly valued, and we're delighted to hear that your stay exceeded expectations. We look forward to the opportunity of hosting you again in the future.

8/10 Good

Jane, Burlington

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from General Manager on 27 Dec 2023
Thank you for taking the time to provide us with a 4 out of 5 ranking. We appreciate your feedback, and we're glad to see that your overall experience was positive. We hope to have the opportunity to welcome you back in the future and provide an even better experience.

8/10 Good

Allyssia

Liked: Cleanliness, staff & service, room comfort
Solid stay and good location
Overall, excellent location, everything is walkable and the hotel is classy. Id say the valet is a little steep at $40/night, id expect closer to $25/night given the location. The front desk was incredibly helpful. My few small suggestions for improvement would be with the TV, which could not load netflix of HBO and would have made a big difference in our stay. The other area was with the cleaning crew, they did not replace the glasses or coffee mugs that were very clearly used. Additionally there was a lot of dust build up behind the TV(exploring how to fix the streaming) and you could see it in the vents, not an everyday cleaning area so it's due. Lastly, it's a dog friendly hotel, which we loved but the cleaning crew always gave us dirty looks in the hallway with our dogs, who were not barking and being well behaved. That was unnecessary. Overall it was a good stay with some opportunities for improvement
Stayed 2 nights in Dec 2023
Response from General Manager on 18 Dec 2023
Thank you for taking the time to share your feedback about your recent stay with us. We appreciate your kind words about our excellent location and the classy atmosphere of our hotel. It's great to hear that you found our front desk team to be incredibly helpful.We value your input regarding the valet pricing, and we'll certainly take that into consideration as we review our services. Your feedback on the TV and streaming issues, as well as the oversight by our cleaning crew, is important to us. Please accept our sincere apologies for any inconvenience caused. We'll be addressing these issues promptly to ensure a smoother experience for our future guests.Regarding the interactions with our cleaning crew, we're sorry to hear about any perceived discomfort. Rest assured, we will address this with our team to ensure that all guests, including those with pets, feel welcomed and comfortable throughout their stay.Your insights are invaluable, and we are committed to making the necessary improvements to enhance the overall experience for our guests. We hope to have the opportunity to welcome you back in the future, providing you with a seamless and enjoyable stay.If you have any additional comments or suggestions, please feel free to reach out directly. We appreciate your patronage and the opportunity to continually improve.

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from General Manager on 13 Dec 2023
Thank you for taking the time to provide us with a rating of 8 out of 10. We're pleased to see that overall, you had a positive experience during your stay.While we're delighted to have earned a high score, we are always eager to learn more about our guests' experiences. If you have any specific feedback or suggestions that could help us enhance our services, we would greatly appreciate your insights.Thank you once again for choosing our hotel, and we look forward to serving you again.

10/10 Excellent

Melisa

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from General Manager on 13 Dec 2023
We appreciate you taking the time to give us a perfect score of 5 out of 5! We're thrilled to learn that your stay at our hotel met your expectations and that you were fully satisfied.

10/10 Excellent

Jungmi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Luxury at its finest
Very comfortable stay with all the convenience right in the building from the top notch restaurant and bars. Everything about the stay at the Press Hotel was amazing. Will definitely come back for the luxurious comfortable stay with exceptional service.
Stayed 3 nights in Dec 2023
Response from General Manager on 13 Dec 2023
Thank you for taking the time to share your positive experience at the Press Hotel! We are delighted to hear that your stay was not only comfortable but also exceeded your expectations in terms of convenience and service.Your kind words serve as a great motivation for our team, and we appreciate your recognition of the exceptional service you received. We look forward to the opportunity of welcoming you back for another wonderful experience at the Press Hotel.

10/10 Excellent

Tyler

Stayed 4 nights in Nov 2023
Response from General Manager on 27 Dec 2023
Thank you for granting us a perfect 5 out of 5 rating! Your positive feedback is greatly appreciated, and we're thrilled to hear that your stay was excellent. We look forward to the opportunity to welcome you again in the future.

10/10 Excellent

Evangeline

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have stayed in other Autograph Collection hotels and this one is so fantastic. The location, the amenities, the space. I loved it! The bed is very comfortable and I loved the food at the hotel restaurant, Union.
Stayed 2 nights in Nov 2023
Response from General Manager on 13 Dec 2023
Thank you for taking the time to share your wonderful experience at The Press Hotel! We are thrilled to hear that your stay with us was fantastic and that you found our location, amenities, and space to be to your liking.Thank you once again for choosing hotel, and we look forward to hosting you again in the future.

10/10 Excellent

Sonja

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Modern and upscale, very artistic decor. Very clean, great valet service. Beautiful bar with a fireplace area. Great to see some live music! Great restaurant. Pretty buildings just outside hotel and quaint shops a short walk. Great restaurants all around, pubs and coffee shops. Probably the best hotel in Portland.
Stayed 1 night in Nov 2023
Response from Ana on 26 Nov 2023
Sonja, Thank you for taking the time to rate your recent stay with us a perfect 5 out of 5! We're delighted to hear that you enjoyed your stay with us, our decor and location! We look forward to the opportunity of welcoming you back to our hotel in the future.

10/10 Excellent

Jessica, Somerville

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an excellent stay. The staff in particular were so helpful and friendly. Our room was comfy and we loved hanging out in the bar/lounge to sit by the fire, have cocktails, play cards and read books. Thanks so much for a great long weekend!
Stayed 2 nights in Nov 2023
Response from Ana on 22 Nov 2023
Jessica, Thank you for taking the time to rate your recent stay with us a perfect 5 out of 5! We're delighted to hear that you enjoyed your stay with us, especially the room and the lounge area! We look forward to the opportunity of welcoming you back to our hotel in the future.

10/10 Excellent

Joanna

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent experience, would stay again.
Stayed 2 nights in Nov 2023
Response from Ana on 22 Nov 2023
Joanna, Thank you for taking the time to rate your recent stay with us a perfect 5 out of 5! We're delighted to hear that you enjoyed your stay with us! We look forward to the opportunity of welcoming you back to our hotel in the future.

10/10 Excellent

Anita

Stayed 2 nights in Aug 2023
Response from General Manager on 13 Dec 2023
Thank you for taking the time to rate us with a perfect score of 5 out of 5! We are delighted to hear that your experience at our hotel met your expectations and that you were satisfied with your stay.

10/10 Excellent

Lorena

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I will totally recommend this place it's fabulous 👌 definitely i will come back.
Stayed 1 night in Nov 2023
Response from Ana Hoffay on 11 Nov 2023
Lorena, Thank you for taking the time to rate your recent stay with us a perfect 5 out of 5! We're delighted to hear that you thoroughly enjoyed your stay with us and certainly appreciate the recommendations!We look forward to the opportunity of welcoming you back to our hotel in the future.Ana Hoffay - Guest Services Manager

10/10 Excellent

Philip

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was great. It is right in the thick of things downtown.
Stayed 1 night in Nov 2023
Response from Ana Hoffay on 11 Nov 2023
Peter, Thank you for taking the time to rate your recent stay with us a perfect 5 out of 5! We're delighted to hear that you thoroughly enjoyed your stay with us! We take great pride in our location, as it makes it extremely convenient for our guests to walk to the downtown area and explore the shops and restaurants! We look forward to the opportunity of welcoming you back to our hotel in the future. Thank you for choosing us for your stay, and we're committed to ensuring your next visit is just as enjoyable.Ana Hoffay - Guest Services Manager

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Ana Hoffay on 11 Nov 2023
Brian, Thank you for taking the time to rate your recent stay with us a perfect 10 out of 10! Your high rating means a lot to us, and it serves as a testament to the hard work and dedication of our team in providing excellent service and accommodations.We look forward to the opportunity of welcoming you back to our hotel in the future. Thank you for choosing us for your stay, and we're committed to ensuring your next visit is just as enjoyable.Ana Hoffay - Guest Services Manager

10/10 Excellent

Peter

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome hotel, wonderfully decorated and the bed was very comfy. The location is great. You have so many dining options, bars and coffee shops within walking distance. I would definitely stay here again
Stayed 4 nights in Oct 2023
Response from Ana Hoffay on 11 Nov 2023
Peter, Thank you for taking the time to rate your recent stay with us a perfect 5 out of 5! We're delighted to hear that you had a fantastic experience during your time at our hotel.Your high rating means a lot to us, and it serves as a testament to the hard work and dedication of our team in providing excellent service and accommodations.We look forward to the opportunity of welcoming you back to our hotel in the future. Thank you for choosing us for your stay, and we're committed to ensuring your next visit is just as enjoyable.Ana Hoffay - Guest Services Manager

8/10 Good

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2023
Response from General Manager on 1 Nov 2023
Thank you for taking the time to rate your recent stay at our hotel with a 4 out of 5. We appreciate your feedback, and we hope you had a positive experience during your visit.We look forward to the opportunity of welcoming you back in the future and ensuring that your stay is nothing short of excellent. Your comfort and satisfaction are our top priorities.

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Such a great hotel! So beautiful and the staff were so friendly. Walkable to many shops, breweries and restaurants. We will be back!
Stayed 2 nights in Oct 2023
Response from General Manager on 1 Nov 2023
Thank you for your wonderful review of our hotel! We're delighted to hear that you had a great stay and that you found our property beautiful. Our staff takes great pride in providing a friendly and welcoming experience, and it's heartening to know they made a positive impression on you.We're also pleased that our hotel's location, with its proximity to shops, breweries, and restaurants, added to your enjoyment. It's fantastic to hear that you plan to return, and we can't wait to welcome you back for another exceptional stay. If there's anything specific you'd like during your next visit, please feel free to let us know. Your satisfaction is our top priority.

10/10 Excellent

Erica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Press is so cool!
Press hotel is such a fun place with cool history! The lobby and rooms are very nice and have cool newspaper themes! The hotel is in a great location and is an awesome spot to book for any trip!
Stayed 2 nights in Oct 2023
Response from General Manager on 23 Oct 2023
Thank you for your fantastic review of Press Hotel! We're thrilled to hear that you enjoyed your stay with us and appreciated the unique historical charm of our property. Our newspaper-themed decor is something we take great pride in, and it's wonderful to hear that you found it cool.We look forward to welcoming you back to the Press Hotel in the future. If you ever have any more feedback or if there's anything we can do to make your next stay even more enjoyable, please don't hesitate to let us know. Safe travels!

8/10 Good

Carla

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are clean and comfortable.
Stayed 2 nights in Sep 2023
Response from General Manager on 16 Oct 2023
Thank you for taking the time to share your thoughts about your recent stay with us. We're delighted to hear that you found our rooms to be clean and comfortable. Ensuring a clean and comfortable environment for our guests is a top priority, and we're pleased to know that we met your expectations.We hope to have the pleasure of hosting you again in the future. Thank you for choosing our hotel.

10/10 Excellent

Pedro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from General Manager on 9 Oct 2023
Thank you so much for taking the time to rate your recent stay at our hotel with a perfect score of 10 out of 10. We are thrilled to see that you had such a fantastic experience with us.Your positive feedback means the world to us, and it's a great source of motivation for our team. We're delighted that you found your stay to be excellent in every aspect.If you ever decide to return to our hotel or if you have any specific comments or suggestions you'd like to share in the future, please don't hesitate to reach out. We're committed to maintaining the high standards that have earned us your top rating, and your feedback is always appreciated.Once again, thank you for choosing our hotel, and we look forward to hosting you again in the future.

10/10 Excellent

Megan

Stayed 2 nights in Oct 2023
Response from General Manager on 1 Nov 2023
Thank you for taking the time to leave a perfect 5 out of 5 rating for your recent stay at our hotel. We're delighted to know that you had such a wonderful experience with us.

6/10 Okay

Victor

Travelled with partner
Disliked: Staff & service
The service at the reception was bad. They seemed that they do not care about guests at all. The attitude was cold and blunt , simply rude. The stay was great but would not stay ever with this kind of service
Stayed 1 night in Oct 2023
Response from General Manager on 9 Oct 2023
Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We sincerely apologize for the service experience you encountered at our reception, and we deeply regret any inconvenience it may have caused you.Your comments are truly concerning, as we pride ourselves on providing warm, attentive, and courteous service to all our guests. The behavior you described is not reflective of our usual standards, and we will certainly investigate this matter to ensure it does not happen again.We are pleased to hear that your overall stay was great, but we understand that excellent service is a crucial part of the guest experience. Please rest assured that your feedback has been shared with our team, and we will take immediate steps to address the issues you raised.We genuinely value your patronage and hope you would consider giving us another chance to provide you with the exceptional service you deserve. If you do decide to return, please don't hesitate to reach out to us directly so that we can ensure a more pleasant and welcoming experience.Once again, our sincerest apologies for falling short of your expectations, and thank you for bringing this to our attention.

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel!
Stayed 2 nights in Sep 2023
Response from General Manager on 9 Oct 2023
Thank you for taking the time to rate your recent stay with us a perfect 5 out of 5! We greatly appreciate your positive feedback, and we're delighted to hear that you had a fantastic experience during your time at our hotel.Your high rating means a lot to us, and it serves as a testament to the hard work and dedication of our team in providing excellent service and accommodations. If you ever have any specific comments or suggestions in the future or if there's anything we can do to make your next stay even more enjoyable, please don't hesitate to let us know.We look forward to welcoming you back for another exceptional stay when your travels bring you to our area. Thank you for choosing us as your accommodation, and we can't wait to host you again.

6/10 Okay

Mary

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Cute location and nice hotel but way too expensive for what you get. Lots of other good choices nearby with more to offer.
Stayed 1 night in Oct 2023
Response from General Manager on 9 Oct 2023
Thank you for taking the time to provide feedback on your recent stay at our hotel. We appreciate your kind words about our location and the hotel's ambiance.We're sorry to hear that you found the pricing to be on the higher side for your expectations. We continually assess our rates to ensure they reflect the value of the services and amenities we offer, and your feedback will be taken into consideration.We understand that different guests have varying preferences and budgets, and we appreciate your honesty in pointing out that there are other options in the area that may better suit your needs. We hope that you'll consider staying with us again in the future, and if you do, please feel free to reach out to us directly. We'd love the opportunity to make your next visit more enjoyable.Thank you once again for choosing our hotel, and we hope to have the pleasure of hosting you again.

10/10 Excellent

Alan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room and friendly staff located in a great part of town.
Stayed 3 nights in Sep 2023
Response from General Manager on 2 Oct 2023
Thank you for taking the time to share your review with us. We are delighted to hear that you had a positive experience during your stay at our hotel. Thank you for choosing our hotel, and we look forward to hosting you again in the future!

2/10 Terrible

Ryan

Disliked: Staff & service, property conditions & facilities
Gave me the wrong room.
Stayed 1 night in Sep 2023
Response from General Manager on 25 Sept 2023
I sincerely apologize for the inconvenience you experienced during your stay with us. It is truly regrettable that you were assigned the wrong room. We understand that this must have been frustrating and disappointing for you.Rest assured, we take this matter seriously, and we will investigate the issue to prevent any such mistakes in the future. Your feedback is invaluable to us, and we will use it to improve our services.Thank you for bringing this to our attention, and we appreciate your understanding.

10/10 Excellent

Priscilla

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a cool hotel. Adore the interior design. Hallway rugs are fabulous.
Stayed 1 night in Sep 2023
Response from General Manager on 18 Sept 2023
Thank you so much for taking the time to share your feedback with us! We are thrilled to hear that you had a wonderful experience at our hotel and that you appreciated our interior design.Our team takes great pride in creating a unique and inviting atmosphere for our guests, and it's fantastic to know that you found our hallway rugs to be fabulous. We believe that every detail matters when it comes to enhancing your stay.We hope to have the pleasure of welcoming you back in the near future.