The hotel room is fine for the price. However you have to deal with a massive amount of inconveniences. When you arrive, there is nowhere to park, so you have to park illegally. The parking lot is behind a gate. You cannot check-in because the lobby is locked. You have to bang on the door and then have to hope that the staff will let you in. In my situation, EMILY, stared at me, then turned around and walked away. The entire week I stayed here, EMILY was rude and unprofessional. I never saw her crack a smile or acknowledge any hotel customers. You could literally walk right past her to the coffee station and she wouldn't even look up. Obnoxiously unprofessional. To top it off, when I made an additional reservation that was PREPAID. However , because I didn't check in before midnight, they canceled my reservation, charged me a fee and wouldn't let me into my room until 3:00 p.m. COMPLETY INSANE. It's staff like EMILY, that garner 1 star reviews for places like extended stay America.