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The staff made our stay so easy and went above and beyond to accommodate our need to extend our stay.
The lobby is so welcoming, the restaurant was lovely for dinner and the included continental breakfast. We will absolutely stay here again!
The food at breakfast was outstanding (especially the chef made omelets) and the people are really friendly. Loved that they had excellent daily maid service without having to ask for it. It's so close to the airport you can actually walk there in about 10 minutes if you go out the back way. The lobby is a great area to hang out, nice little bar and restaurant. Really enjoy this hotel and I'm very picky about hotels.
Was great to have a suite when traveling with toddler; made it so we didn’t all have to go to bed at the same time. Staff was friendly and informative; breakfast was a great addition. All in all will certainly return here and recommend to other coming to the area.
Nicholas
Stayed 2 nights in Mar 2024
8/10 Good
Frank
15 Mar 2024
Frank
Stayed 1 night in Mar 2024
10/10 Excellent
Jennifer
6 Mar 2024
Liked: Property conditions & facilities
Great experience
Jennifer
Stayed 1 night in Mar 2024
Response from Haley, Front Desk on 6 Mar 2024
Hi, Jennifer! Thanks for staying with us and your great review! I hope we can welcome you back soon.
I always find this hotel very likable and comfortable. This last time I think probably the season, it was getting a little bit less clean than usual. Staff as usual friendly. Shuttle in time.
Rosy
Stayed 1 night in Dec 2023
Response from Haley, Front Desk on 6 Mar 2024
Hi, Rosy! Thank you so much for staying with us and your kind feedback. I am so sorry you found your stay to be less clean than previously, though we appreciate your feedback so we can do better. We hope we can welcome you back soon!
Hi, Jane! Thank you for staying with us and your great review! I'm happy our hotel was convenient for your early flight! I hope we see you again next time!
The staff were great. Breakfast was good had a pool happy hour.
Geraldine
Stayed 1 night in Mar 2024
Response from Haley, Front Desk on 5 Mar 2024
Hi, Geraldine! Thank you for staying with us and taking the time to leave your review! We really appreciate your kind words about our staff, breakfast options, pool, and evening reception. We hope we can welcome you back soon!
Hi, William! Thank you for your great feedback! We hope to welcome you back soon.
10/10 Excellent
Kent, Mars Hill
Travelled with family
26 Feb 2024
Liked: Staff & service
Large family of six. Room could accommodate us. Nice breakfast, reasonably priced. Good overall experience.
Kent
Stayed 2 nights in Feb 2024
Response from Haley, Front Desk on 2 Mar 2024
Hi, Kent! Thank you for choosing our hotel for your stay! I'm so happy your room was comfortable for the whole family and you enjoyed your experience. We hope we can welcome you back soon!
We enjoyed that we didn't have to leave the property to have a great evening! We went to happy hour and spent time at the bar with Sam as our bartender. She was amazing! All the staff very pleasant and courteous! We will definitely go back!
Sarah
Stayed 1 night in Feb 2024
Response from Haley, Front Desk on 25 Feb 2024
Hi, Sarah! Thank you so much for your thoughtful review. I'm so glad to see you enjoyed spending time with Sam as much as we all do. I'll definitely pass along your feedback to her. I hope we see you again very soon!
10/10 Excellent
Kimberly
Travelled with family
18 Feb 2024
Liked: Cleanliness, amenities
2 free drinks at the bar each night
Kimberly
Stayed 2 nights in Feb 2024
Response from Haley, Front Desk on 25 Feb 2024
Hi, Kimberly! Thank you so much for choosing our hotel for your stay and taking the time to leave your feedback. So glad you enjoyed our evening reception and were able to take advantage of the complimentary drinks we offer.
We had a nice spacious suite that worked well for the four of us on a girls trip. We enjoyed the breakfast buffet every morning which also included a made to order omelette station. There is plenty of seating for dining. We enjoyed dinner at the hotel a couple of nights after long days. We usually missed the happy hour, but was nice the one time we caught it. Great hotel with everything we needed and would definitely stay here again.
Debra
Stayed 5 nights in Oct 2023
Response from Haley, Front Desk on 25 Feb 2024
Hi, Debra! Thank you for choosing our hotel for your girls trip! I'm so happy you were able to join us for breakfast and dinner. Hopefully we can welcome you back soon when you have more time to take advantage of the evening reception throughout the stay - but I'm glad you caught us at least once.
We stayed for 1 night for an early flight in the morning, the property was very clean, comfy beds, and very close to the airport.
Allyson
Stayed 1 night in Feb 2024
Response from Haley, Front Desk on 25 Feb 2024
Hi, Allyson! I'm so happy our hotel was convenient before your early flight, and that you enjoyed our facilities and had a good rest before your departure. Hope we can welcome you back next time!
Plenty of space in the rooms, extensive breakfast, a congenial community atmosphere.
Franklin
Stayed 1 night in Feb 2024
Response from Haley, Front Desk on 8 Feb 2024
Hi, Franklin! Thank you so much for your excellent feedback! We're so glad to hear you enjoyed your room and our breakfast offerings. Hope to welcome you back soon!
The staff and service were excellent. The location is perfect if you are flying. The early morning coffee, tea and snacks are wonderful.
The billing issues were a major problem-I'm not sure if that was the hotel's or expedia's mix up, but it's very frustrating.
mary
Stayed 1 night in Feb 2024
Response from Haley, Front Desk on 8 Feb 2024
Hi, Mary! Thank you so much for taking the time to leave your feedback with us. I'm glad to see you enjoyed your stay with us, though I do apologize for the billing issues you mentioned. I hope we are still able to welcome you to our property again in the future.
6/10 Okay
Wanda
Travelled with family
6 Feb 2024
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Room was nice BUT web sites says there is a hot tub and there is not. I picked this hotel because it says there is a hot tub and then they tell me you have to walk outside in order to get to the pool that has no changing area or bathroom. I’m very disappointed about the hot tub. I would have picked a different hotel that did have a hot tub if I would have known. Front desk said they haven’t had one for a couple of years now so why is it still on the web site.
Wanda
Stayed 1 night in Feb 2024
Response from Kyle Manning, Director of Sales & Marketing on 6 Feb 2024
Hi Wanda!Greetings from Embassy Suites by Hilton Portland! Thank you so much for choosing our hotel and for the thoughtful review. I'm so sorry for the miscommunication about our hot tub, we miss it too! I don't believe that we have a hot tub listed as an amenity on any websites. We made the tough decision in 2020 to remove our hot tub based on social distancing guidelines at the time. Thank you so much for the feedback about our temporary entrance to our indoor heated pool while we fully renovate our fitness center! It will be ready in the coming weeks and it is going to look fabulous! We hope to have the opportunity to welcome you back to our hotel soon! Safe travels!Best,Kyle ManningDirector of Sales & Marketing
Managers complimentary snack at end of day, frontdesk service very pleasant at all hours and location was fantastic ......
Only 1 elevator working , so kudos to staff who keep deferring to guests on elevator rides.....they had to wait long periods to go up ir down
Carol
Stayed 4 nights in Feb 2024
Response from Haley, Front Desk on 8 Feb 2024
Hi, Carol! Thank you so much for your great feedback! I'm glad you enjoyed our evening reception and interactions with our front desk! I do apologize for the inconvenience of the delays in getting on the elevator, but I am happy to hear our staff was able to help move things along a bit quicker. Hopefully we can welcome you back again soon!
Great hotel, only downside was there was only one working elevator and the one that was working was very slow and always a lot of people waiting. Other than that friendly staff, convenient area and nice rooms.
Stacey
Stayed 1 night in Feb 2024
Response from Haley, Front Desk on 8 Feb 2024
Hi, Stacey! Thank you so much for your feedback! I am so happy to hear that you enjoyed your room and interacting with our staff. I do apologize for the delay with our elevators, and hope we are able to welcome you back again in the future for an even better experience.
Hi, April! Thank you for staying with us! I'm glad to read that we were able to maintain the snow situation during your stay. I hope we can welcome you back very soon with better weather!
Love having the living room area in addition to the bedroom. Breakfast is top notch, the home fries, bacon and omelettes are delicious. Ordered room service instead of goi g out, kids thought it was fancy. Did not get alcohol, but kids and I enjoyed the appetizers and punch at cocktail hour for free
Rachael
Stayed 1 night in Jan 2024
Response from Haley, Front Desk on 8 Feb 2024
Hi, Rachael! Thank you for your great feedback! I'm so glad breakfast, dinner, and the reception were a hit for your family. Can't wait to welcome you back to the hotel!
Quiet. Coffee and granola bars in the lobby very early 3:30 am. I would liked to see mandarin oranges, too.
Ann
Stayed 1 night in Jan 2024
Response from Haley, Front Desk on 8 Feb 2024
Hi, Ann! Thank you very much for your review. I'm so glad our hotel was convenient for you for your very early flight. I will definitely pass along your feedback with our food and beverage team about always having fresh fruit available in the early morning. I hope we can welcome you back soon!
The lobby reeked of chlorine from pool, which for me made the sitting by fire, or having a drink/food in restaurant a no-go. Irritating to my eyes and throat. ... but I'm one of those ' sensitive ' people 😕 🙃
Mary
Stayed 1 night in Jan 2024
Response from Haley, Front Desk on 9 Feb 2024
Hi, Mary! Thank you for choosing our hotel for your stay in Portland. I'm so sorry the smell of our pool was overpowering during your stay. Hopefully we can welcome you back at another time when you would be able to enjoy all of our facilities without bother.
10/10 Excellent
Jennifer
28 Jan 2024
Jennifer
Stayed 1 night in Jan 2024
10/10 Excellent
Michelle
25 Jan 2024
Liked: Cleanliness
Michelle
Stayed 1 night in Dec 2023
Response from Haley, Front Desk on 2 Mar 2024
Hi, Michelle! Thank you so much for staying and your feedback. We hope we can see you again soon
Our stay has been nothing short of amazing. Comfortable beds, super friendly staff, awesome breakfast (even an omelet bar which is all included), drink vouchers for the bar, free bottled water at the front desk, yes it’s on airport property but you would never even know it. I can’t say enough positive things about this hotel, amazing place!
Calie
Stayed 4 nights in Jan 2024
Response from Haley, Front Desk on 9 Feb 2024
Hi, Calie! Thank you very much for your kind and thoughtful review. It seems like you were able to enjoy most of our amenities, which I am so glad to see! I hope we can welcome you back very soon!
It's perfect for catching an early morning flight and the staff are always very friendly and helpful.
Jane
Stayed 1 night in Jan 2024
Response from Haley, Front Desk on 9 Feb 2024
Hi, Jane! I'm glad to hear that our hotel is convenient for you during your travels and we appreciate your kind words about our staff. I hope we can see you again soon!
The staff were amazing and the breakfast was great. We also loved the evening receptions. The rooms were great and the beds comfy. Will definitely be back.
Connie
Stayed 2 nights in Jan 2024
Response from Haley, Front Desk on 25 Feb 2024
Hi, Connie! Thank you for choosing our hotel and taking your time to leave your feedback. I'm so happy you enjoyed our breakfast offerings and evening reception and that your room was comfortable. I hope to see you again soon!
We love Embassy's convenient location, dining option, and staff who are friendly and accommodating.
Tammy
Stayed 1 night in Jan 2024
Response from Haley, Front Desk on 25 Feb 2024
Hi, Tammy! Thank you for staying with us and leaving your kind review. I love that our hotel was convenient for you and you enjoyed our food service and staff. I hope we see you again soon!
We took our 4 granddaughters to Embassy Suites for an overnight Winter birthday party. The girls loved the pool which was clean, opened early and stayed open late. The included breakfast was wonderful---They had so much fun picking whatever they wanted from the many breakfast choices available. They are already asking to return again next year.
Judith
Stayed 1 night in Jan 2024
Response from Haley, Front Desk on 25 Feb 2024
Hi, Judith! Thank you so much for your kind and thoughtful review. It makes us so happy to hear that your birthday party with us was successful and you and the kinds had such a fun. I hope we see you again next year for another great time!