Dinner served

Reviews of Embassy Suites by Hilton Portland Maine

3.5 out of 5
Embassy Suites by Hilton Portland Maine
1050 Westbrook Street, Portland, ME

Reviews

9.2

Wonderful

Rating 10 - Excellent. 783 out of 1066 reviews" "
Rating 8 - Good. 185 out of 1066 reviews" "
Rating 6 - Okay. 55 out of 1066 reviews" "
Rating 4 - Poor. 25 out of 1066 reviews" "
Rating 2 - Terrible. 18 out of 1066 reviews" "

9.2/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Ashlee

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay and convenient to everything near you!
Stayed 1 night in Mar 2024

10/10 Excellent

Gerald and Sandra

Liked: Cleanliness, staff & service, property conditions & facilities
The staff made our stay so easy and went above and beyond to accommodate our need to extend our stay. The lobby is so welcoming, the restaurant was lovely for dinner and the included continental breakfast. We will absolutely stay here again!
Stayed 1 night in Mar 2024

10/10 Excellent

Leah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food at breakfast was outstanding (especially the chef made omelets) and the people are really friendly. Loved that they had excellent daily maid service without having to ask for it. It's so close to the airport you can actually walk there in about 10 minutes if you go out the back way. The lobby is a great area to hang out, nice little bar and restaurant. Really enjoy this hotel and I'm very picky about hotels.
Stayed 3 nights in Mar 2024

10/10 Excellent

Lorena

Liked: Cleanliness
Stayed 1 night in Mar 2024

10/10 Excellent

Shaheen, Austin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice staff!
Stayed 1 night in Mar 2024

10/10 Excellent

Randall

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Nicholas

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was great to have a suite when traveling with toddler; made it so we didn’t all have to go to bed at the same time. Staff was friendly and informative; breakfast was a great addition. All in all will certainly return here and recommend to other coming to the area.
Stayed 2 nights in Mar 2024

8/10 Good

Frank

Stayed 1 night in Mar 2024

10/10 Excellent

Jennifer

Liked: Property conditions & facilities
Great experience
Stayed 1 night in Mar 2024
Response from Haley, Front Desk on 6 Mar 2024
Hi, Jennifer! Thanks for staying with us and your great review! I hope we can welcome you back soon.

10/10 Excellent

Rosy, Sioux City

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I always find this hotel very likable and comfortable. This last time I think probably the season, it was getting a little bit less clean than usual. Staff as usual friendly. Shuttle in time.
Stayed 1 night in Dec 2023
Response from Haley, Front Desk on 6 Mar 2024
Hi, Rosy! Thank you so much for staying with us and your kind feedback. I am so sorry you found your stay to be less clean than previously, though we appreciate your feedback so we can do better. We hope we can welcome you back soon!

10/10 Excellent

Jane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it makes catching the early flight easy peasey!
Stayed 1 night in Mar 2024
Response from Haley, Front Desk on 5 Mar 2024
Hi, Jane! Thank you for staying with us and your great review! I'm happy our hotel was convenient for your early flight! I hope we see you again next time!

10/10 Excellent

Geraldine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were great. Breakfast was good had a pool happy hour.
Stayed 1 night in Mar 2024
Response from Haley, Front Desk on 5 Mar 2024
Hi, Geraldine! Thank you for staying with us and taking the time to leave your review! We really appreciate your kind words about our staff, breakfast options, pool, and evening reception. We hope we can welcome you back soon!

10/10 Excellent

Igor

Stayed 1 night in Feb 2024

10/10 Excellent

David

Stayed 1 night in Feb 2024

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Haley, Front Desk on 2 Mar 2024
Hi, William! Thank you for your great feedback! We hope to welcome you back soon.

10/10 Excellent

Kent, Mars Hill

Travelled with family
Liked: Staff & service
Large family of six. Room could accommodate us. Nice breakfast, reasonably priced. Good overall experience.
Stayed 2 nights in Feb 2024
Response from Haley, Front Desk on 2 Mar 2024
Hi, Kent! Thank you for choosing our hotel for your stay! I'm so happy your room was comfortable for the whole family and you enjoyed your experience. We hope we can welcome you back soon!

10/10 Excellent

Jamie

Liked: Cleanliness, staff & service, property conditions & facilities
Always like staying here
Stayed 1 night in Feb 2024
Response from Haley, Front Desk on 2 Mar 2024
Hi, Jamie! Thank you for taking the time to leave your feedback! We hope we can see you again soon!

8/10 Good

Benjamin

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Clean up to date
Stayed 1 night in Feb 2024
Response from Haley, Front Desk on 2 Mar 2024
Hi, Benjamin! Thank you for your great feedback! We hope to welcome you back soon.

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was very happy with everything that was offered!
Stayed 2 nights in Feb 2024
Response from Haley, Front Desk on 25 Feb 2024
Hi, Peter! Thanks so much for your great feedback. We appreciate it! Hopefully we can welcome you back to our property very soon.

10/10 Excellent

Sarah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed that we didn't have to leave the property to have a great evening! We went to happy hour and spent time at the bar with Sam as our bartender. She was amazing! All the staff very pleasant and courteous! We will definitely go back!
Stayed 1 night in Feb 2024
Response from Haley, Front Desk on 25 Feb 2024
Hi, Sarah! Thank you so much for your thoughtful review. I'm so glad to see you enjoyed spending time with Sam as much as we all do. I'll definitely pass along your feedback to her. I hope we see you again very soon!

10/10 Excellent

Kimberly

Travelled with family
Liked: Cleanliness, amenities
2 free drinks at the bar each night
Stayed 2 nights in Feb 2024
Response from Haley, Front Desk on 25 Feb 2024
Hi, Kimberly! Thank you so much for choosing our hotel for your stay and taking the time to leave your feedback. So glad you enjoyed our evening reception and were able to take advantage of the complimentary drinks we offer.

10/10 Excellent

Geoff

Stayed 1 night in Feb 2024

8/10 Good

Heather

Stayed 1 night in Feb 2024

10/10 Excellent

Debra

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a nice spacious suite that worked well for the four of us on a girls trip. We enjoyed the breakfast buffet every morning which also included a made to order omelette station. There is plenty of seating for dining. We enjoyed dinner at the hotel a couple of nights after long days. We usually missed the happy hour, but was nice the one time we caught it. Great hotel with everything we needed and would definitely stay here again.
Stayed 5 nights in Oct 2023
Response from Haley, Front Desk on 25 Feb 2024
Hi, Debra! Thank you for choosing our hotel for your girls trip! I'm so happy you were able to join us for breakfast and dinner. Hopefully we can welcome you back soon when you have more time to take advantage of the evening reception throughout the stay - but I'm glad you caught us at least once.

10/10 Excellent

GWENDOLYN

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always a pleasant stay.
Stayed 1 night in Feb 2024
Response from Haley, Front Desk on 25 Feb 2024
Hi, Gwencolyn! Thank you so much for your great feedback. I hope we can welcome you back again very soon!

10/10 Excellent

Allyson

Liked: Cleanliness, staff & service, property conditions & facilities
We stayed for 1 night for an early flight in the morning, the property was very clean, comfy beds, and very close to the airport.
Stayed 1 night in Feb 2024
Response from Haley, Front Desk on 25 Feb 2024
Hi, Allyson! I'm so happy our hotel was convenient before your early flight, and that you enjoyed our facilities and had a good rest before your departure. Hope we can welcome you back next time!

10/10 Excellent

Franklin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Plenty of space in the rooms, extensive breakfast, a congenial community atmosphere.
Stayed 1 night in Feb 2024
Response from Haley, Front Desk on 8 Feb 2024
Hi, Franklin! Thank you so much for your excellent feedback! We're so glad to hear you enjoyed your room and our breakfast offerings. Hope to welcome you back soon!

10/10 Excellent

mary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff and service were excellent. The location is perfect if you are flying. The early morning coffee, tea and snacks are wonderful. The billing issues were a major problem-I'm not sure if that was the hotel's or expedia's mix up, but it's very frustrating.
Stayed 1 night in Feb 2024
Response from Haley, Front Desk on 8 Feb 2024
Hi, Mary! Thank you so much for taking the time to leave your feedback with us. I'm glad to see you enjoyed your stay with us, though I do apologize for the billing issues you mentioned. I hope we are still able to welcome you to our property again in the future.

6/10 Okay

Wanda

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Room was nice BUT web sites says there is a hot tub and there is not. I picked this hotel because it says there is a hot tub and then they tell me you have to walk outside in order to get to the pool that has no changing area or bathroom. I’m very disappointed about the hot tub. I would have picked a different hotel that did have a hot tub if I would have known. Front desk said they haven’t had one for a couple of years now so why is it still on the web site.
Stayed 1 night in Feb 2024
Response from Kyle Manning, Director of Sales & Marketing on 6 Feb 2024
Hi Wanda!Greetings from Embassy Suites by Hilton Portland! Thank you so much for choosing our hotel and for the thoughtful review. I'm so sorry for the miscommunication about our hot tub, we miss it too! I don't believe that we have a hot tub listed as an amenity on any websites. We made the tough decision in 2020 to remove our hot tub based on social distancing guidelines at the time. Thank you so much for the feedback about our temporary entrance to our indoor heated pool while we fully renovate our fitness center! It will be ready in the coming weeks and it is going to look fabulous! We hope to have the opportunity to welcome you back to our hotel soon! Safe travels!Best,Kyle ManningDirector of Sales & Marketing

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Managers complimentary snack at end of day, frontdesk service very pleasant at all hours and location was fantastic ...... Only 1 elevator working , so kudos to staff who keep deferring to guests on elevator rides.....they had to wait long periods to go up ir down
Stayed 4 nights in Feb 2024
Response from Haley, Front Desk on 8 Feb 2024
Hi, Carol! Thank you so much for your great feedback! I'm glad you enjoyed our evening reception and interactions with our front desk! I do apologize for the inconvenience of the delays in getting on the elevator, but I am happy to hear our staff was able to help move things along a bit quicker. Hopefully we can welcome you back again soon!

8/10 Good

Stacey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, only downside was there was only one working elevator and the one that was working was very slow and always a lot of people waiting. Other than that friendly staff, convenient area and nice rooms.
Stayed 1 night in Feb 2024
Response from Haley, Front Desk on 8 Feb 2024
Hi, Stacey! Thank you so much for your feedback! I am so happy to hear that you enjoyed your room and interacting with our staff. I do apologize for the delay with our elevators, and hope we are able to welcome you back again in the future for an even better experience.

10/10 Excellent

Michele

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Near to airport - convenient
Stayed 1 night in Feb 2024
Response from Haley, Front Desk on 9 Feb 2024
Hi, Michele! Thank you for choosing to stay with us for your stay. I'm glad it was convenient for you! Hope to see you again soon.

10/10 Excellent

Alena

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Like that they had a shuttle that not only provided airport transportation but also downtown
Stayed 5 nights in Jan 2024
Response from Haley, Front Desk on 9 Feb 2024
Hi, Alena! Thank you for choosing us during your stay in Portland and your wonderful review. I'm so happy to hear you enjoyed our shuttle services.

8/10 Good

April

Liked: Cleanliness, staff & service, property conditions & facilities
They plowed the snow for early flights.
Stayed 1 night in Jan 2024
Response from Haley, Front Desk on 9 Feb 2024
Hi, April! Thank you for staying with us! I'm glad to read that we were able to maintain the snow situation during your stay. I hope we can welcome you back very soon with better weather!

10/10 Excellent

Rachael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love having the living room area in addition to the bedroom. Breakfast is top notch, the home fries, bacon and omelettes are delicious. Ordered room service instead of goi g out, kids thought it was fancy. Did not get alcohol, but kids and I enjoyed the appetizers and punch at cocktail hour for free
Stayed 1 night in Jan 2024
Response from Haley, Front Desk on 8 Feb 2024
Hi, Rachael! Thank you for your great feedback! I'm so glad breakfast, dinner, and the reception were a hit for your family. Can't wait to welcome you back to the hotel!

8/10 Good

Ann

Liked: Cleanliness, staff & service, property conditions & facilities
Quiet. Coffee and granola bars in the lobby very early 3:30 am. I would liked to see mandarin oranges, too.
Stayed 1 night in Jan 2024
Response from Haley, Front Desk on 8 Feb 2024
Hi, Ann! Thank you very much for your review. I'm so glad our hotel was convenient for you for your very early flight. I will definitely pass along your feedback with our food and beverage team about always having fresh fruit available in the early morning. I hope we can welcome you back soon!

10/10 Excellent

Sabrina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Haley, Front Desk on 2 Mar 2024
Hi, Sabrina! Thank you for your great feedback! We hope to welcome you back soon.

10/10 Excellent

donald

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Haley, Front Desk on 2 Mar 2024
Hi, Donald! Thank you for your great feedback! We hope to welcome you back soon.

10/10 Excellent

April R.

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Haley, Front Desk on 2 Mar 2024
Hi, April! Thank you for your great feedback! We hope to welcome you back soon.

10/10 Excellent

Mary

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The lobby reeked of chlorine from pool, which for me made the sitting by fire, or having a drink/food in restaurant a no-go. Irritating to my eyes and throat. ... but I'm one of those ' sensitive ' people 😕 🙃
Stayed 1 night in Jan 2024
Response from Haley, Front Desk on 9 Feb 2024
Hi, Mary! Thank you for choosing our hotel for your stay in Portland. I'm so sorry the smell of our pool was overpowering during your stay. Hopefully we can welcome you back at another time when you would be able to enjoy all of our facilities without bother.

10/10 Excellent

Jennifer

Stayed 1 night in Jan 2024

10/10 Excellent

Michelle

Liked: Cleanliness
Stayed 1 night in Dec 2023
Response from Haley, Front Desk on 2 Mar 2024
Hi, Michelle! Thank you so much for staying and your feedback. We hope we can see you again soon

10/10 Excellent

Calie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay has been nothing short of amazing. Comfortable beds, super friendly staff, awesome breakfast (even an omelet bar which is all included), drink vouchers for the bar, free bottled water at the front desk, yes it’s on airport property but you would never even know it. I can’t say enough positive things about this hotel, amazing place!
Stayed 4 nights in Jan 2024
Response from Haley, Front Desk on 9 Feb 2024
Hi, Calie! Thank you very much for your kind and thoughtful review. It seems like you were able to enjoy most of our amenities, which I am so glad to see! I hope we can welcome you back very soon!

10/10 Excellent

Jane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's perfect for catching an early morning flight and the staff are always very friendly and helpful.
Stayed 1 night in Jan 2024
Response from Haley, Front Desk on 9 Feb 2024
Hi, Jane! I'm glad to hear that our hotel is convenient for you during your travels and we appreciate your kind words about our staff. I hope we can see you again soon!

10/10 Excellent

Sarah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk was so friendly and super helpful.
Stayed 1 night in Jan 2024
Response from Haley, Front Desk on 25 Feb 2024
Hello, Sarah! Thank you for your kind words about our front desk! We'll definitely pass along your feedback to them. Hope we see you again soon!

4/10 Poor

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Haley, Front Desk on 2 Mar 2024
Hi, Lisa! Thank you so much for staying and your feedback. We hope we can see you again soon for hopefully a better experience.

10/10 Excellent

Nancy

Stayed 1 night in Jan 2024
Response from Haley, Front Desk on 2 Mar 2024
Hi, Nancy! Thank you so much for staying and your feedback. We hope we can see you again soon.

10/10 Excellent

Connie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The staff were amazing and the breakfast was great. We also loved the evening receptions. The rooms were great and the beds comfy. Will definitely be back.
Stayed 2 nights in Jan 2024
Response from Haley, Front Desk on 25 Feb 2024
Hi, Connie! Thank you for choosing our hotel and taking your time to leave your feedback. I'm so happy you enjoyed our breakfast offerings and evening reception and that your room was comfortable. I hope to see you again soon!

10/10 Excellent

Tammy, Cushing

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love Embassy's convenient location, dining option, and staff who are friendly and accommodating.
Stayed 1 night in Jan 2024
Response from Haley, Front Desk on 25 Feb 2024
Hi, Tammy! Thank you for staying with us and leaving your kind review. I love that our hotel was convenient for you and you enjoyed our food service and staff. I hope we see you again soon!

10/10 Excellent

Judith

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We took our 4 granddaughters to Embassy Suites for an overnight Winter birthday party. The girls loved the pool which was clean, opened early and stayed open late. The included breakfast was wonderful---They had so much fun picking whatever they wanted from the many breakfast choices available. They are already asking to return again next year.
Stayed 1 night in Jan 2024
Response from Haley, Front Desk on 25 Feb 2024
Hi, Judith! Thank you so much for your kind and thoughtful review. It makes us so happy to hear that your birthday party with us was successful and you and the kinds had such a fun. I hope we see you again next year for another great time!