Though I bothered to ask the free shuttle service from the airport indicating my flight date, time and number, no one from the hotel was there. Though the flight got delayed by 1 hour, I felt so embarrassed by not meeting this hotel's staff while the staffs from other hotels were there. So, I had to use a seemingly over-charging taxi, instead. On another day when I flew back from Rabaul and did not require an airport shuttle, I saw this hotel's staff there. So, my case might have been a simple mistake. But, if this hotel provides the airport shuttle service, it needs to be seriously committed. On the other hand, Beatrice at Reservation & Sales helped me a lot in arranging a half-day Port Moresby tour at a reasonable price in advance of my arrival, which was a great plus under my tight travel schedule with limited time.