Outdoor pool, pool umbrellas, pool loungers

Reviews of Peninsula Boutique Hotel Port Douglas - Adults Only Haven

4.5 out of 5

Reviews

9.6

Exceptional

Rating 10 - Excellent. 179 out of 223 reviews" "
Rating 8 - Good. 33 out of 223 reviews" "
Rating 6 - Okay. 8 out of 223 reviews" "
Rating 4 - Poor. 2 out of 223 reviews" "
Rating 2 - Terrible. 1 out of 223 reviews" "

9.4/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Doug

Liked: Cleanliness, staff & service, property conditions & facilities
Overall great experience. Any issues were promptly addressed. Breakfasts were excellent. Staff very helpful and friendly.
Stayed 4 nights in Mar 2024
Response from Manager on 14 Mar 2024
Hi Doug, Thank you for your feedback, it is much appreciated. We like to think we do everything we can while your on holidays. Wishing you a safe trip.

10/10 Excellent

Karen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice clean rooms. ocean front, nice breakfast included. convenient location
Stayed 2 nights in Feb 2024
Response from Manager on 14 Mar 2024
Hi Karen, Thank you for your response. Wishing you all the best on your travels. STay safe

6/10 Okay

John

Travelled with partner
Disliked: Property conditions & facilities
Hotel was a little tired and shabby, certainly compared to the pictures. Pool area was not well maintained. The location of the breakfast area looking towards the sea was lovely and the breakfast choice was very good.
Stayed 3 nights in Feb 2024
Response from Manager on 14 Mar 2024
Hi John, Thank you for your comments. We are slowly recovering from a cyclone and flood. The insurance process could be a little quicker but this is out of our hands. Wishing you a safe trip.

10/10 Excellent

Catherine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved this hotel. Small, relaxed - across from the beach and easy walking to restaurants and shops, good restaurant on site and super friendly staff. So glad we stayed here.
Response from Manager on 11 Feb 2024
Thank you Helen, it was a pleasure to have your here. Wishing you all the best in your travels.

8/10 Good

Vicky

Liked: Cleanliness, property conditions & facilities, room comfort
Really quiet and nice Value for money was 60%, a bit old but very friendly and bed was comfy
Stayed 2 nights in Dec 2023
Response from Craig- Manager on 10 Jan 2024
Hi Vicky, we are currently sprucing the old place up with a fresh coat of paint. It will look like new again soon.

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Craig- Manager on 25 Dec 2023
Thanks for 5 stars Sandra

10/10 Excellent

Linda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A lovely few days away for our anniversary. Restaurant dinner was very good and having breakfast included each morning really made it feel indulgent. Thanks for our surprise gift on arrival for our anniversary. We'll be back.
Stayed 2 nights in Dec 2023
Response from Craig- Manager on 25 Dec 2023
Thanks Linda, we love suprises

4/10 Poor

Theresa

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
This is not a hotel but instead each room is owned by someone and the front desk is managed by a company that can’t help with reservations. The front desk is not serviced 24 hours and does not go out of their way to assist you. The pool is small and uninviting and the bathrooms need updating.
Stayed 3 nights in Nov 2023
Response from Craig - Manager on 28 Nov 2023
Hi Theresa, thanks for taking the time to leave a review. This is a 34 room Boutique Strata titled Hotel, our reception hours are clearly advertised. The only way my staff would not have been able to help with your reservation is because it was made through an external agent not our hotel. My staff are very welcoming and helpful to all our guests. Thanks for your opinion on our pool and bathrooms. Have a lovely day.

8/10 Good

Jorge

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location. The hotel is nice but it doesn’t feel like 4.5 starts. The safe was not working and we told the guy at the reception the fist day we arrived but they never came to check it out. Good breakfast.
Stayed 3 nights in Nov 2023
Response from Craig - Manager on 28 Nov 2023
Hi Jorge, I do appologise your safe wasnt looked at promptly. I am glad you enjoyed the lovely breakfast.

10/10 Excellent

Somer

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Amazing property, location, service, amenities. Highly recommend
Stayed 4 nights in Oct 2023
Response from Craig- Manager on 8 Nov 2023
Thanks for the great review. We hope you come back to stay again soon.

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Delicious breakfast served on the deck over looking the beach.
Stayed 2 nights in Sep 2023
Response from Craig- Manager on 22 Oct 2023
hanks for taking the time to leave a great review Robert.

10/10 Excellent

Nick

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommend
A fantastic luxury stay and fantastic breakfast in the morning. I got engaged while we were here and the staff put a bottle of of fix in our room. All the staff were amazing. Very relaxing with a drink in the Ho tub too 🎉
Stayed 1 night in Sep 2023
Response from Craig- Manager on 21 Sept 2023
Thanks Nick, were glad you had a great stay. Glad you enjoyed the Celebratory Bottle of bubbles.

10/10 Excellent

Liane

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Late and included breakfast and 11am checkout are fantastic.
Stayed 1 night in Jul 2023
Response from Craig- Manager on 31 Jul 2023
Thanks for the great 5 stars Liane.

10/10 Excellent

Jim

Travelled with partner
Liked: Property conditions & facilities
Staff made us feel “part of the family” - free breakfasts over looking the beach were lovely.
Stayed 14 nights in Jul 2023
Response from Craig- Manager on 17 Jul 2023
Thanks Jim, everyone of our guests are part of the Peninsula Family. Glad you enjoyed your stay and our hospitality.

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect for a restful getaway
Stayed 6 nights in Jun 2023
Response from Craig - Manager on 1 Jul 2023
Thanks Paul

8/10 Good

Greg

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Adults only a real plus. Staff very friendly. Hotel pool and proximity to beach fantastic.
Stayed 5 nights in Jun 2023
Response from Craig - Manager on 1 Jul 2023
Thanks Greg

10/10 Excellent

Kathryn

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We loved staying at the Peninsula.
Stayed 2 nights in Jun 2023
Response from Craig- Manager on 30 Jun 2023
Thanks for the great review Kathryn

10/10 Excellent

Stephen phillip

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2023
Response from Craig- Manager on 4 Jun 2023
Thanks for the great review Stephen

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in May 2023
Response from Craig- Manager on 4 Jun 2023
Thanks for the great review

10/10 Excellent

Frank

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Slice of paradise overlooking Four Mile Beach
My wife and I loved our stay. The view over the ocean from our suite was amazing. Unfortunately we couldn’t leave the sliding doors open as they had no screens and we would’ve got eaten alive by the bugs. At every opportunity we sat outside on our balcony and enjoyed our view of Four Mile Beach. Our suite was lovely and very comfortable. Breakfast daily was amazing. The hotel was kept wonderfully watered and clean. The facilities were terrific and the airport shuttle was a great service. The pool area was spectacular. Special mention must go to lovely Deanna and Nicole at Reception and the delightful Amy we saw in the restaurant each morning for breakfast. These girls are absolute gems. We would definitely recommend staying at the Peninsula.
View from our balcony
Stayed 5 nights in Apr 2023
Response from Craig - Manager on 27 Apr 2023
Hi Frank, thanks for the amazing review. I am glad my staff made your stay special.

8/10 Good

Brieanna

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Was in a very good location and access to everything was walking distance.
Stayed 4 nights in Apr 2023
Response from Craig- Manager on 11 Apr 2023
Thanks for the great review

10/10 Excellent

AVI

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, kitchenette, close to Main Street and beach. Advice: avoid visiting in the wet season.
Stayed 4 nights in Feb 2023
Response from Craig- Manager on 16 Mar 2023
Thanks for the great review. Wet Season is a point of view. Some people like it a bit quieter.

10/10 Excellent

Mary-Jane

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay of 4 nights! All the staff were extremely friendly and helpful. The rooms were very comfortable and clean. The cleaning staff were attentive and thorough. The position of the hotel is spectacular, our room had a gorgeous beach view. Loved the spa bath and swimming pool. Breakfast was plentiful and very tasty! We dined at the restaurant one night and enjoyed the service and fine cuisine. Overall we had a very relaxing holiday, a pity it couldn't have been longer!
Stayed 4 nights in Jan 2023
Response from Craig - Manager on 4 Feb 2023
Thanks for the great review, next time make it longer

6/10 Okay

Bruce Foster

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
I was invited to the Happy Hour and after waiting for 25 minutes to be served, I walked out. I had a 300g Rib Eye Fillet, medium/rare but it came rare and I separated 60g of uneatable grizzel. It was not a Rib Eye Fillet.
Response from Craig - Manager on 4 Dec 2022
Hi BruceLet me clarify a couple of things. You came down for happy hour and it was very busy. You were served imediately but had to wait a while for your Corona to be served as the Barman was making cocktails. When you rudely abused my staff your Corona was actually on a tray on its way to your table. We dont have Rib Eye on our menu, its actually Rib Fillet (cube roll) Rib fillet has a line of fatty grizzle through it. Not sure how you weighed your 60 grams. You were asked how your meal was on the night and you said it was great. Dont know why you then feel a need to be a keyboard warrior when you had every oportunity to voice your complaint on the night. Thanks for your feedback.

10/10 Excellent

Jenny

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely location relaxed vibe
Response from Craig - Manager on 3 Dec 2022
Thanks Jenny, glad you enjoyed your stay.

8/10 Good

Beata

Stayed 3 nights in Sep 2022
Response from Craig on 25 Sept 2022
Thanks for the great review

10/10 Excellent

Cameron

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A beautiful place right on the beach with great facilities
Stayed 3 nights in Jun 2022
Response from Craig- Manager on 11 Apr 2023
Thanks Cameron

10/10 Excellent

Dianne

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
We loved the location of the Peninsula, just across the road from 4 Mile Beach. We have stayed in PD many times and this was our first experience staying in this area. We would usually stay further down Macrossan Street but we have now found our perfect location. It's an easy walk along Macrossan to shops and restaurants. We stayed in a ground floor ocean view room which was perfect for our needs. We loved being able to walk directly out to the beach area. Also, breakfast was included which was wonderful. The staff were very friendly and helpful. The onsite restaurant looks out to the beach and the views were great as was the breakfast. We will definitely stay here again.
Stayed 3 nights in May 2022
Response from Craig- Manager on 11 Apr 2023
Thanks Dianne

8/10 Good

Carole

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Housekeeping could be better earlier cleaning of room waiting until 4pm too late for us couldn’t relax whilst waiting for a 5 minute whip round bed make
Stayed 7 nights in May 2022
Response from Craig- Manager on 11 Apr 2023
Thanks Carole

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Proximity to the beach, breakfast, water feature, Responsiveness of the staff, Helpful concierge
Stayed 5 nights in May 2022
Response from Craig GM on 19 May 2022
Thanks for the great feedback, we are glad you enjoyed your stay. We look forward to seeing you again soon.

10/10 Excellent

Kathryn

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful accomodation with fantastic service
Stayed 5 nights in Apr 2022
Response from Craig- Manager on 11 Apr 2023
Thanks

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Apr 2022
Response from Craig- Manager on 11 Apr 2023
Thanks Brian

8/10 Good

Judy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Apr 2022
Response from Craig- Manager on 11 Apr 2023
Thanks Judy

8/10 Good

Nadine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Apr 2022
Response from Craig- Manager on 11 Apr 2023
Thanks

8/10 Good

Aldo, Moonee Ponds

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Staff were friendly, welcoming, accommodating and always at your service. Always took the time to chat even in difficult times when they were extremely short staffed.
Stayed 2 nights in Apr 2022
Response from Craig- Manager on 11 Apr 2023
Thanks Aldo

10/10 Excellent

Caroline

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
My stay at the Peninsula boutique hotel was one of the best holidays I've ever had. The Hotel staff and restaurant Hi Tide were just outstanding. Cocktails Five stars ⭐️
Stayed 8 nights in Mar 2022
Response from Bobbie on 3 Apr 2022
Thank you for your review Caroline. It was an absolute pleasure to welcome you to the hotel and we are delighted to hear that you enjoyed your time with us. We look forward to welcoming you back, just as much as you want to come back! Regards, Bobbie

10/10 Excellent

Nick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent throughout
Great welcome. Great position. Comfortable stay. Great pool/spa. Great breakfast. Highly recommended.
Stayed 1 night in Feb 2022
Response from PBH Team on 16 Feb 2022
Hi Nick, Thanks so much for staying with us & thanks so much for your feedback! We hope to see you back in Port Douglas soon! Kind regards, The PBH Team

10/10 Excellent

Stephen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet room with beautiful beach outlook. The pool was essential & food impeccable, especially the breakfasts. So convenient to all the best restaurants, cafes & marina within easy walking distance...spread the love over 5 days & everywhere we went, great food! Bobbie the manager made us feel welcome from the moment we walked in for a late check-in.
Stayed 5 nights in Jan 2022
Response from The PBH Team on 24 Feb 2022
Hi Stephen, Thanks so much for the feedback! Our breakfast offerings is always a hit with our guests. And the pool is definitely a must in Summer! We hope to see you back soon. Kind regards, The PBH Team

10/10 Excellent

Caris

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Jan 2022
Response from Craig- Manager on 11 Apr 2023
Thanks

10/10 Excellent

Lauren

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We absolutely loved our stay at the peninsula boutique. The breakfasts were definitely a highlight! Staff were welcoming and helpful. Covid was just starting to hit so they were working down staff and still held it together very well. If I went back to port would definitely stay again and also recommend to others.
Stayed 4 nights in Dec 2021
Response from The PBH Team on 10 Jan 2022
Hi Lauren, Thanks so much for staying with us! Yes, the last couple of weeks has been a real challenge for us so we really appreciate your support! All of our team has been working extremely long hours trying to cover the staff shortages to try and make our guests stay memorable. We are so thrilled you enjoyed our breakfast menu, it's definitely a highlight for any of our guests! We hope to see you back in Port Douglas very soon! Kind regards, The PBH Team

10/10 Excellent

Susan Judith

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved everything about staying here. Location wonderful, staff really friendly and helpful. Spent a lot of time at the pool, great set up.
Stayed 5 nights in Nov 2021
Response from The PBH Team on 25 Nov 2021
HI Susan, Thanks so much for staying with us! It was an absolute pleasure having you stay with us, we hope to see you back soon. Kind regards, The PBH Team

10/10 Excellent

Jason, Arana Hills

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property location right on the ocean. Staff were all super helpful and bent over backwards with a reef tour booking. The included breakfast was amazing, best I’ve had for a long time. Well worth it.
Stayed 4 nights in Oct 2021
Response from The PBH Team on 7 Nov 2021
Hi Jason, It was an absolute pleasure having you stay with us and thanks so much for taking the time to write us a review! Hope to see you again

10/10 Excellent

Dianne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful location and views. Spacious rooms. Excellent staff and food.
Stayed 2 nights in Oct 2021
Response from PBH Team on 21 Oct 2021
Hi Dianne, Thanks so much for staying with us and we are thrilled you enjoyed your stay with us. We hope to see you back soon. Kind regards, The PBH Team

10/10 Excellent

MARK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2021
Response from The PBH Team on 21 Oct 2021
Hi Mark, Thanks so much for staying with us! We hope to see you back soon. Kind regards,

10/10 Excellent

Anita

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Adults only! The staff were incredibly friendly and helpful.
Stayed 3 nights in Sep 2021
Response from The PBH Team on 6 Oct 2021
Hi Anita, Thanks so much for you staying with us! It was an absolute pleasure having you stay with us and we hope to see you back soon. Kind regards, The PBH Team

10/10 Excellent

Jo

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location, fantastic staff and service
Stayed 2 nights in Aug 2021
Response from PBH Team on 1 Sept 2021
Hi Jo, Thanks so much for your feedback! It's an absolute pleasure having you stay with us! Kind regards, Brigid

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Top location. Comfy bed, awesome pool and great breakfast .
Stayed 1 night in Jul 2021
Response from The PBH Team on 10 Aug 2021
Thanks so much for staying with us! And thanks so much for your review!

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Access to beach, shops and restaurants right at your dorr step.
Stayed 4 nights in Jun 2021
Response from PBH Team on 27 Jun 2021
Thanks for your feedback and thanks for staying with us! Kind regards, The PBH Team

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Not as good as the pics or reviews
Stayed 3 nights in May 2021
Response from The PBH Team on 8 Jun 2021
Thanks for staying with us. We are very surprised by your comments about our hotel pics as they are very true to our actual rooms and hotel facilities. But thanks for your feedback. Kind regards, The PBH Team

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were excellent and was a high attention to detail.
Stayed 2 nights in May 2021
Response from The PBH Team on 8 Jun 2021
Thanks so much for staying with us, we hope you enjoyed your Port Douglas holiday!